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Results for customer service support in "customer service support" in Jobs in Durban in Durban
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We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer Service Representative Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.Customer Service Representative Requirements:High school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.
https://www.jobplacements.com/Jobs/A/Airport-Customer-Service-1263318-Job-Search-02-17-2026-05-00-15-AM.asp?sid=gumtree
13d
Job Placements
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Job PurposeThe purpose of this role is to support the Manager, PSR, Foreman, Supervisor, and team of technicians/mechanics in ensuring that best management practices are followed across all areas of responsibility. The successful candidate will help drive service excellence, ensure key performance targets are met, support operational procedures, and contribute to delivering a customer-focused service aligned with the company’s strategic vision.Key Performance Areas (Duties & Responsibilities)The successful candidate must be able to perform the following core responsibilities effectively. Please note that these duties are not exhaustive and may be adjusted to meet business needs. Additional tasks may be assigned by the Supervisor or Manager as required.Compile and submit quotations to customers within 24 hoursFollow up on each submitted quotation at least three timesMaintain high levels of customer satisfactionProvide daily feedback to the Department ManagerCompile and submit weekly operational reportsEnsure the team achieves predetermined performance targetsPromote and uphold service excellence in all work carried outProvide timely and clear communication and feedback to customersMinimum Requirements Education & ExperienceGrade 12 / MatricMinimum of 3 years’ relevant experience in a similar roleTechnical and parts knowledgeExperience working with the Kerridge system and EPC (Electronic Parts Catalogue) is essentialExperience maintaining and updating database informationTertiary qualification in Business Administration (advantageous)Computer SkillsAdvanced computer literacy in MS Outlook, Word, and ExcelKnowledge RequirementsUnderstanding of customer service principles, including assessing customer needs, meeting quality standards, and evaluating satisfactionKnowledge of quality control processes, cost management, and effective storage and distribution of equipment and partsStrong command of English as a business communic
https://www.jobplacements.com/Jobs/Q/Quotation-Controller-1266100-Job-Search-02-25-2026-09-00-15-AM.asp?sid=gumtree
5d
Job Placements
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Position: Sales Representative - Luxury Great potential GROWTH!Location: Durban & Northern Surrounds.Salary: R38 000 to R42 000 with comms & Benefits (Depending on Experience)Reputable Company & Products.Roles and Responsibilities:Meet sales objectives and support international managers in achieving and exceeding sales budgets.Visit high-profile customers.Develop new business and identify sales.Manage costs against the approved budget.Maintain good communications with customers, employees, and International fabric brands.Maintain good communication and relationship with all International clientsIssues and queries dealt with promptly and courteouslyRegular feedback on queries and delivery dates providedBackorder lists managedOperational problems facilitated and flagged as requiredComplaints managed and flagged as requiredCustomer expectations metFeedback on special orders was collected and Manager informedBudget set in collaboration with Internationals ManagerExpenditure aligns with the budgetWeekly reports submitted (sales, market, and competitor activity)Cost control measures put in place and adhered toExcellent customer service is delivered by all staff in the regionSupport Sales consultants and showrooms in all matters related to InternationalsTeam members receive regular brand/product communication and updatesWeekly sales meetings attendedShowroom and Sales consultants coached to increase skills and knowledge (accompanied on sales calls)Act as a brand ambassador for all international fabric houses20% Office bound and 80% on the road, assisting team.Requirements and skillsA National Senior Certificate or Diploma in the related field is an advantage.3-5 years of sales experience – of luxury goods / interior decor environment preferredExposure to textiles/fabric sales environment is an advantage.Skills in Sales, New business development, Customer service, Product Knowledge, Negotiating skills, Presentation Skills, Market Research, Campaign Implementation, Branding, Public Relations & Publicity, and Report Writing.Valid driver’s License and reliable own vehicle.Languages; Fluent in English and one other SA language (area dependent)Ideal CandidatePassionate for creating, engaging with top designers, inspiring spaces, guiding clients in selecting the perfect fabrics, finishes, and decor elements, and transforming their visions into reality. should demonstrate a passion for sales, a deep understanding of customer needs, and a strong drive to contribute
https://www.jobplacements.com/Jobs/S/Sales-Representative-High-End-Home-Durban-1266896-Job-Search-02-27-2026-09-00-36-AM.asp?sid=gumtree
3d
Job Placements
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Job Requirements:Certificate in Sales & Marketing (NQF 5) requiredDiploma in Sales & Marketing (NQF 6) advantageousMinimum 3 years experience as a Sales Representative in a manufacturing environmentMS Office proficiencySAP / ERP systems experienceStrong sales reporting and data analysis abilityJob Duties:Drive sales growth in line with ACC sales plan and budget.Identify and secure new business opportunities within the assigned territory.Monitor monthly sales performance per customer and analyse buying patterns.Extract and analyse daily sales data from SAP/ERP to track targets.Implement promotional initiatives and marketing campaigns to grow market share.Maintain and update customer database and master data.Conduct regular customer visits, product presentations and training sessions.Resolve customer queries and ensure high service levels.Support credit applications and work with Debtors to ensure collections remain within 45 days.Monitor gross profit, pricing structures and manage expenses within budget.Ensure compliance with company policies and procedures.Salary:Market RelatedHow to apply:
https://www.jobplacements.com/Jobs/I/INTERNAL-SALES-REPRESENTATIVE-ACC-1266406-Job-Search-02-26-2026-04-32-53-AM.asp?sid=gumtree
4d
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IntroductionExhilarate is expanding and we are looking for experienced Call Centre Sales Agents who are serious about earning and growing. If you have a proven sales background in a call centre environment and are driven by commission, this is your opportunity to join a high-performance team with unlimited earning potential.Duties & Responsibilities Conduct outbound sales calls to potential customers Consistently achieve and exceed sales targets Professionally present products and close sales Capture customer information accurately Provide excellent customer service Contribute positively to a target-driven team environmentDesired Experience & Qualification Matric (Compulsory) Minimum 1 year Call Centre Sales Experience (Compulsory) Proven track record in sales Strong communication and closing skills Target driven and money motivated Able to work in a fast-paced environmentPackage & Remuneration R6000 Attendance Bonus Uncapped Commission from Sale One High earning potential Full Paid Training and Ongoing Support Growth and Promotion Opportunities IncentivesInterested?Only candidates with Call Centre Sales experience will be considered.
https://www.jobplacements.com/Jobs/C/Call-Centre-Sales-Agent-1265869-Job-Search-2-25-2026-5-18-24-AM.asp?sid=gumtree
5d
Job Placements
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Our client is a high-quality equipment supplier for engineering, welding, and mining companies in South-Africa. They would like to appoint an External Sales Representative to Identify new sales prospects and manage existing clients to identify business opportunities as well as assisting the company to grow in the industry.KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES): Sell products by establishing contact Maintain and develop relationship with customers by providing support, information, and guidance Recommending solutions Visiting and quoting customers Following up on quotation Prepare reports by collecting, analysing, and summarizing information Maintain quality service by enforcing company standards Invoicing customers and order stock to complete customer back orders Doing deliveries when needed Following up on customer back orders Completing customer planning and visits. Doing cold calls to expand customer base Arranging and doing demos on welding machines Attending to all job-related administration Attending to all ad-hoc duties required by management Abide by the companys SAs Safety, Health, and Environmental policies and procedures Reach monthly targets and GPs as discussed by Management and according to contract monthlyACADEMIC REQUIREMENTS & EXPERIENCE: Minimum Qualification: MatricTertiary Qualification: Will be advantageous.Experience: Minimum 5 years Other: Code 8 drivers licence Working with customers and maintaining customer relations Sales experience Experience in the welding industry Problem solving skills Ability to adapt to environment Ability to plan route for the week and visit customers accordingly Time managementKNOWLEDGE, SKILLS & ABILITIES: Welding machines Welding consumables Gas and gas cutting equipment Power tools Lifting equipment Generator Abrasives Spares Hand tools Plasma system Compressors The Client Offers: - Competitive Market related / Negotiable- Cell Allowance- Commission- Fuel Card / Company use Please Note: Own reliable Transport required.
https://www.jobplacements.com/Jobs/E/EXTERNAL-SALES-REPRESENTITIVE-East-London-1264536-Job-Search-2-23-2026-2-35-54-AM.asp?sid=gumtree
8d
Job Placements
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Key ResponsibilitiesCutting, deboning, trimming and portioning meat products.Preparing meat displays and ensuring attractive product presentation.Assisting customers with product selection and providing product knowledge.Ensuring hygiene, cleanliness and food safety standards are maintained at all times.Monitoring stock levels and assisting with stock rotation (FIFO).Weighing, pricing and packaging products accurately.Operating butchery equipment safely and correctly.Supporting the team to achieve sales and operational targets.Minimum RequirementsMinimum 2 years experience working as a Blockman in a retail or butchery environment.Knowledge of different meat cuts and preparation techniques.Understanding of food safety and hygiene standards.Good communication and customer service skills.Ability to work in a cold environment and stand for long periods.Physically fit and able to handle heavy products when required.Reliable, honest and able to work retail hours, including weekends and public holidays.Key CompetenciesAttention to detailTeamworkCustomer service orientationTime managementWork ethic and reliability.
https://www.jobplacements.com/Jobs/B/Blockman-1263620-Job-Search-02-18-2026-04-09-57-AM.asp?sid=gumtree
12d
Job Placements
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