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Customer Services Advisor
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5 months ago1305 views
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General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
- Act as the proactive point of contact for students, both in person and through phone, email, or chat.
- Assess student needs, and provide accurate guidance or direct them to appropriate resources.
- Provide students with clear and detailed information on programmes ,activities, results etc as a means of proactive support.
- Identify when a student requires more specialised support and refer them to appropriate departments or professionals.
- Recognise signs of distress or crisis (emotional, financial, academic), respond with empathy, and connect students to immediate support options, including crisis intervention when appropriate.
- Maintain detailed and confidential records of students using the institutions student support management system.
- Work collaboratively with other departments to resolve student issues, such as holds on accounts, difficulties accessing services, or confusion about procedures.
- Advocate for student needs while balancing institutional policies.
- Be very familiar with operations and procedures.
Provide culturally competent, inclusive service that respects diverse backgrounds and experiences. - Contribute to a welcoming environment that supports student success and belonging.
- Stay up to date on changes in policies, support programmes, and student systems.
- Participate in regular training and contribute to service quality improvement initiatives to be familiar with accessing and using data and technology to support student needs.
Required:
Degree in Student Services, Education, Psychology, Communications, or a related field.
2-5 years of experience in a customer service or student support environment.
Exceptional communication, active listening and writing skills.
Demonstrated ability to work with students from diverse backgrounds.
Familiarity with Microsoft Office or Google Workspace, information systems and data management.
Job Types: Full-time, Permanent
https://www.executiveplacements.com/Jobs/C/Customer-Services-Advisor-1196711-Job-Search-06-23-2025-04-37-32-AM.asp?sid=gumtree
Id Subtitle 1327692594
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Executive Placements
Selling for 10+ months
Total Ads4.83K
Active Ads4.83K
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4.83KTotal Ads
9.46MTotal Views
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Minimum requirements for the role:A Matric or equivalent NQF level Tertiary qualification is essential for this role.Previous experience having worked as a Receptionist is essential for the role.Previous experience having worked within a chemical and or manufacturing or related environment is preferred.Previous experience working in a professional front-office environment with customer-facing responsibilities is preferred.Familiarity with basic office equipment and administrative systems.The Candidate should have excellent communication and interpersonal skills as well as a professional appearance, manner, and telephone etiquette.Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).The successful candidate will be responsible for:Greeting and welcoming all visitors, clients, and suppliers in a friendly and professional manner.Answering and directing incoming calls promptly and accurately to the relevant departments or individuals.Managing the front desk area to ensure it is always tidy, organised, and presentable.Handling queries from clients, suppliers, and service providers efficiently and courteously.Handling administrative duties and working closely with the Warehouse, Distribution and Sales team as well as coordinating courier services and ensure waybills are forwarded for payment.Assisting with general office administration including filing, data entry, scanning, and photocopying.Salary package, including benefits, is highly negotiable depending on experience gained.
https://www.jobplacements.com/Jobs/R/Receptionist-Office-Administrator-KZN-1236313-Job-Search-12-04-2025-00-00-00-AM.asp?sid=gumtree
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