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Results for desktop support technician in "desktop support technician" in IT & Tech Jobs in South Africa in South Africa
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User Support & TroubleshootingProvide timely support for desktop, laptop, and mobile device issues.Assist with setup and configuration of hardware, operating systems, and software.Troubleshoot Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).Handle user requests related to printers, network connectivity, and peripherals.Escalate complex issues to senior IT staff when necessary.Systems & Cloud AssistanceSupport users in accessing and navigating cloud-based platforms (Microsoft 365, Azure, etc.).Perform basic account administration, including password resets and access requests.Assist with endpoint protection, updates, and patch management.Learn and contribute to cloud migration and automation initiatives under guidance.Operations & DocumentationMaintain accurate records of support requests and resolutions.Update IT documentation and user guides.Contribute to asset management by tracking hardware and software inventory.Follow IT policies and procedures to ensure compliance and security.Experience & QualificationsIT Diploma, CompTIA A+/N+, or relevant certification (required).12 years experience in IT support or service desk (preferred).Basic knowledge of Windows desktop environments and Microsoft 365.Familiarity with cloud platforms (Microsoft Azure, Google Workspace, or similar) is an advantage.Strong problem-solving and customer service skills.Good communication skills, with the ability to assist non-technical users.Work EnvironmentOffice-based role with occasional remote support.Requires flexibility to assist users across different departments.Hands-on learning and mentorship provided by senior IT team members.Please apply online in the link provided. Unfortunately, we do not consider CVs on Whatsapp or email.
https://www.jobplacements.com/Jobs/D/Desktop-Support-Technician-1228816-Job-Search-01-07-2026-00-00-00-AM.asp?sid=gumtree
7d
Job Placements
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Purpose of the Role:The purpose of this role is to provide reliable and efficient IT support to end-users by delivering first- and second-line technical assistance, maintaining desktop systems and network infrastructure, and ensuring the availability, security, and performance of IT assets. The role supports business operations through timely issue resolution, user account management, system maintenance, asset control, and collaboration with senior IT staff to uphold IT standards and best practices. Key Responsibilities:Desktop & End-User Support.Provide first- and second-line technical support for desktops, laptops, printers, mobile devices, and peripherals (in-person, remote, and telephonic support).Install, configure, and maintain operating systems (Windows 10/11, macOS) and standard enterprise applications (e.g., Microsoft Office Suite, Adobe, company-specific software).Troubleshoot and resolve hardware and software issues for all end-users.Manage user accounts, passwords, and permissions within environments such as Microsoft 365 and Active Directory.Respond to and prioritize IT support requests, ensuring timely and efficient resolution using a ticketing system (e.g., Freshdesk).Set up new workstations, including hardware/software configuration, and ensure compliance with IT policies.Perform routine maintenance, updates, and patching on end-user devices and IT infrastructure, including updating software and firmware.Conduct training for employees on new technologies and IT best practices.Network & Infrastructure Support.Assist with monitoring and maintaining the LAN/WAN infrastructure and CCTV networks.Troubleshoot network connectivity issues (Wi-Fi, switches, cabling, VPN, firewalls, network protocols).Support network equipment upgrades, installations, and maintenance, and assist with documenting the network architecture.Assist in maintaining network security, including antivirus, endpoint protection, and access controls.Collaborate with senior IT staff on complex network configuration tasks and troubleshooting escalations.Asset Management & Documentation.Maintain a detailed and accurate inventory of hardware, software, and IT assets (IT asset control and procurement assistance).Document all support interactions and resolutions for future reference and knowledge sharing. Minimum Requirements: Personal Attributes:IT-related qualification or certification is essential (e.g., CompTIA A+, CompTIA N+).Certifications such as MCSE/MCSA, CCNA are a distinct advantage.Valid drivers licenseMinimum 13 years experience (3 years preferred) in IT support, help desk, or technical troubleshooti
https://www.jobplacements.com/Jobs/I/IT-Desktop-Support-Technician-Coega-Port-Elizabeth-1249839-Job-Search-01-09-2026-00-00-00-AM.asp?sid=gumtree
5d
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Our Client A Global tech firm is seeking a Senior Helpdesk Technician to join their team in Pretoria on a contract basis. They offer stability, growth, attractive rates and a great working environment.Job SummaryThe Senior Helpdesk Technician provides advanced technical support to end-users, ensuring efficient resolution of IT-related issues. This role involves mentoring junior technicians, managing escalated tickets and contributing to system improvement.ResponsibilitiesServe as the primary escalation point for complex technical issues across hardware, software and network environments.Provide Level 2 and Level 3 support for desktops, laptops, mobile devices, printers and peripherals.Administer and troubleshoot Microsoft 365, Active Directory and enterprise applications.Lead IT projects such as system upgrades, migrations and deployments.Monitor and maintain network connectivity and security compliance.Develop and maintain documentation, SOPs and knowledge base articles.Collaborate with vendors and third-party providers for advanced troubleshooting.Analyse recurring issues and recommend process improvements.Ensure compliance with IT security standards and company policies.QualificationsMatric and a Diploma or Degree in Information Technology or related field.Minimum 8 years in IT support, with proven experience in senior or escalation roles.Strong expertise in Windows OS, networking fundamentals and Microsoft 365 administration.Proficiency in ITIL practices and ticketing systems.Excellent analytical, problem-solving and communication skills.Ability to manage multiple priorities and work independently.CertificationsCompTIA A+, Network+, Security+ITIL Foundation Certification
https://www.jobplacements.com/Jobs/S/Senior-Helpdesk-Technician-Contract-1249670-Job-Search-1-9-2026-3-35-14-AM.asp?sid=gumtree
5d
Job Placements
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Our Client A Global tech firm is seeking a Senior Helpdesk Technician to join their team in Pretoria on a contract basis. They offer stability, growth, attractive rates and a great working environment.Job SummaryThe Senior Helpdesk Technician provides advanced technical support to end-users, ensuring efficient resolution of IT-related issues. This role involves mentoring junior technicians, managing escalated tickets and contributing to system improvement.ResponsibilitiesServe as the primary escalation point for complex technical issues across hardware, software and network environments.Provide Level 2 and Level 3 support for desktops, laptops, mobile devices, printers and peripherals.Administer and troubleshoot Microsoft 365, Active Directory and enterprise applications.Lead IT projects such as system upgrades, migrations and deployments.Monitor and maintain network connectivity and security compliance.Develop and maintain documentation, SOPs and knowledge base articles.Collaborate with vendors and third-party providers for advanced troubleshooting.Analyse recurring issues and recommend process improvements.Ensure compliance with IT security standards and company policies.QualificationsMatric and a Diploma or Degree in Information Technology or related field.Minimum 8 years in IT support, with proven experience in senior or escalation roles.Strong expertise in Windows OS, networking fundamentals and Microsoft 365 administration.Proficiency in ITIL practices and ticketing systems.Excellent analytical, problem-solving and communication skills.Ability to manage multiple priorities and work independently.CertificationsCompTIA A+, Network+, Security+ITIL Foundation Certification
https://www.jobplacements.com/Jobs/S/Senior-Helpdesk-Technician-Contract-1249150-Job-Search-1-7-2026-12-29-54-PM.asp?sid=gumtree
7d
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