Desktop support technician, Hybrid role

Desktop support technician, Somerset West area. Hybrid position. We are seeking a hands-on IT Technical Support Specialist (Level 2) to join our IT team.
The successful candidate will provide onsite and remote technical support to end-users, ensuring the smooth operation of company hardware, software, and network systems.
The ideal candidate should have strong troubleshooting abilities, solid Microsoft 365 knowledge, and experience supporting users in a business environment. This role requires someone who is professional, customer-focused, and able to resolve IT issues efficiently.

Key Responsibilities

• Provide first and second-line IT support to users.
• Diagnose and resolve hardware, software, and network issues.
• Provide support via remote tools, phone, and onsite assistance.
• Log and manage support requests in the helpdesk system.
• Perform user onboarding and offboarding.
• Create and manage Active Directory / Entra ID accounts.

Must have own transport as this role requires the technician to travel to customer sites.
Email CV ASAP