IT Technician

IT Technician (Mid-Senior Support Engineer)

Centurion, Gauteng

Role Responsibilities:

• Oversee technical infrastructure operations, administration, and reporting.

• Align with Shared Services Is Strategy for effective integration.

• Assist with Planning infrastructure growth and capacity development.

• Establish procedures, policies, and training protocols.

• Manage maintenance, design, and analysis of infrastructure.

• Recommend updates to services and standards.

• Assist with defining and implement IT Disaster Recovery Strategy.

• Set software, hardware standards, and conduct performance testing.

• Ensure security maintenance across systems.

• Handle IT assets, inventory management.

• Guide Information Systems projects and design delivery.

• Govern incidents, problems, and change management.

• Strive for customer excellence and satisfaction.

• Ensure IT accountability, innovation, and security.

• Implement and uphold policies, procedures, and risk management.

• Foster relationships with, clients, and teams.

• Mitigate risks effectively, Windows Server, Microsoft Exchange, DHCP, DNS, NAS/DAS devices, VOIP Solutions (Understanding), General Support, Backup and connectivity solutions, Networking, Apple Mac (advantageous), Office 365 and Pastel

• A need to improve on Technical Knowledge to perform work better is a must.

• General IT Support and Admin

Relevant Qualifications / Experience:

• Brings 6 - 8 years of technical experience.

• Ability to demonstrate strong leadership skills.

• Skilled in problem solving and resolution.

• Demonstrates a proven record of competence in all IT processes and systems, with in-depth experience in networks, Microsoft environment management, network, server, cloud, desktop, and application security, as well as end-user device management.

• Experienced in analysing, implementing, and evaluating IT systems/infrastructure and relevant specifications.

• Proficient in commissioning services from third parties and managing relationships with suppliers and contractors.

• Possesses a solid understanding of IT Infrastructure and operations practices.

• Proficient in Microsoft Word, Excel, and PowerPoint.

Even if you feel you don't have all the skills listed or if this spec isn't what you are looking for, feel free to send your CV to recruits@synergyit.co.za as we probably have other opportunities that could interest you.