Onsite Engineer

Purpose of the role

An Onsite Engineer in the IT (Information Technology) industry is a professional responsible for providing on-site technical support and assistance to customers or clients. Their primary role is to ensure that computer systems, networks, hardware, software, and other IT-related equipment are functioning correctly and efficiently. Overall, the role of an IT Onsite Engineer requires a combination of technical expertise, problem-solving skills, and excellent communication abilities to provide top-notch IT support to clients or end-users.

Key Responsibilities

Hardware and Software Installation -

• Install, configure, and troubleshoot computer hardware components, such as servers, workstations, routers, switches, and peripheral devices. 
• Install and update software applications and operating systems.

Troubleshooting and Support–

• Diagnose and resolve hardware and software issues.
• Identify and address technical problems that customers or end-users encounter and provide solutions.
• Provide technical support to customers on-site.
• Respond to service requests, answer technical questions, and assist users in resolving IT-related problems

Network Support -

• Set up and maintain computer networks, including LAN (Local Area Network) and WAN (Wide Area Network) configurations. Troubleshoot network connectivity issues and optimize network performance.

Documentation –

• Create and update network documentation, including network diagrams, configurations, and standard operating procedures (SOPs).
• Maintain accurate documentation with regards to site and network credentials.

Collaboration –

• Work closely with other IT teams, including network architects, system administrators, and security professionals, to resolve complex network issues and implement network upgrades or changes.

Emergency Response –

• Be available for emergency calls and be prepared to respond quickly to critical system failures or network outages.

Testing and QC –

• Perform testing and quality assurance checks on IT systems to ensure they meet performance and security standards.
• Replace faulty hardware components and ensure that they are properly configured and integrated into the IT environment.

Mentor junior engineers, provide guidance, training and upskilling to team members.

Troubleshoot and maintain 3CX and Opera POS system

Qualifications

• Minimum Grade 12 Qualification
• Diploma, Bachelor's Degree in Information Technology, Computer Science, Electrical/Electronic Engineering, or
  
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