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IT Support Technician

5 days ago97 views
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General Details
Location:
Umzinyathi - Dundee, Drakensberg
Advertised By:Agency
Company Name:Job Placements
Job Type:Full-Time
Description
Key Responsibilities:
  • Provide technical support to users via phone, email, remote tools, or in person
  • Diagnose and resolve hardware, software, and network issues
  • Install, configure, and maintain desktop computers, laptops, printers, and mobile devices
  • Manage user accounts, permissions, and password resets (e.g., Active Directory)
  • Troubleshoot operating systems such as Microsoft Windows and basic issues with Microsoft 365 applications
  • Perform software installations, updates, and patches
  • Support basic networking issues (Wi-Fi connectivity, IP configuration, VPN access)
  • Escalate unresolved issues to Level 2/Level 3 teams when necessary
  • Document incidents and resolutions in the IT service management system
  • Maintain IT asset inventory and assist with equipment setup for new employees
  • Follow IT security and compliance procedures

Minimum Requirements:
  • Diploma or Degree in Information Technology, Computer Science, or related field
  • CompTIA A+
  • CompTIA Network+
  • Microsoft Certified: Desktop Administration
  • 13 years of experience in IT helpdesk or technical support
  • Knowledge of:
    • Microsoft Windows operating systems
    • Microsoft 365 / Microsoft Office applications
    • Basic networking (TCP/IP, DNS, DHCP)
    • Remote support tools
    • IT ticketing systems
  • Familiarity with Active Directory user management
  • Strong problem-solving and communication skills
  • Ability to work under pressure and manage multiple support requests

https://www.jobplacements.com/Jobs/I/IT-Support-Technician-1269777-Job-Search-03-09-2026-04-08-40-AM.asp?sid=gumtree
Id Subtitle 1351732146
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Job Placements
Selling for 1 year
Total Ads4.54K
Active Ads4.54K
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