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Senior Desktop Support Technician (Tier III)

7 months ago889 views
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General Details
Location:
Bo-Kaap, Cape Town
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Minimum Requirements

Qualifications
  • Matric coupled with an IT Diploma (NQF Level 5)
  • ITIL Foundation or Higher
  • CompTIA A+
  • CompTIA N+
  • Microsoft Certified Desktop Support Technician | Microsoft Certified Systems Engineer | Microsoft Certified IT Professional OR Equivalent
  • Apple Certified Systems Administrator (ACMT)
  • CCNA (advantageous)
  • MS 365 Modern Desktop Administrator (advantageous)
  • HDI Desktop Advance Support Technician (advantageous)

Skills | Experience
  • Minimum of 5 years EUC technical support
  • 3+ years IT experience with client, server and network service delivery
  • Knowledge of Cisco Webex platform (1 - 2 years)
  • Knowledge of Windows 10 and Windows 11
  • Knowledge on the Cisco Webex platform (1 - 2 years)
  • Knowledge of Imaging Tools
  • Knowledge of Office 365, Anti-Virus and Malware Tools
  • Network knowledge: Router configuration, Firewall configuration, Wireless configuration etc.
  • Server knowledge: Windows server 2012 & 2016
  • Ability to explain complex IT concepts in simple terms
  • Good communication and collaboration skills
Responsibilities
  • Diagnose and resolve complex computer issues onsite, recommending and implementing solutions, including offsite repairs for remote users and provide escalated support for Tier II Technicians.
  • Install, configure, maintain, monitor and troubleshoot end-user workstations, hardware, and software to meet service level requirements and develop and maintain high-quality images for team use.
  • Contribute to testing, developing training materials, MOPs and SOPs for new products and services.
  • Create and update FAQs, document solutions, and maintain knowledgebase and review and ensure quality of knowledgebase content and participate in training and development for team members.
  • Collaborate with internal support teams or vendors, escalating issues as needed.
  • Document and review best practices to improve processes.
  • Analyse trouble ticket statistics to identify and resolve trends.
  • Research end-user devices for standardisation and ensure timely issue resolution to meet SLA and XLA targets.

https://www.executiveplacements.com/Jobs/S/Senior-Desktop-Support-Technician-Tier-III-1195184-Job-Search-06-17-2025-10-56-43-AM.asp?sid=gumtree
Id Subtitle 1327133700
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Executive Placements
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