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Experienced MSP Engineer RequiredAbout the CompanyJoin a rapidly growing Managed Services Provider delivering high-quality IT support, cloud solutions, cyber security services, and project consultancy. The company supports clients across London and surrounding counties, offering a dynamic environment where technical professionals can expand their skill set and progress their careers.About the RoleWe are seeking a highly capable 3rd Line Support Engineer to serve as a senior escalation point for complex technical issues. This role suits someone who enjoys solving diverse challenges, working across a broad technical stack, and contributing to a fast-paced MSP environment.Key ResponsibilitiesManage 3rd line escalations from 2nd line engineers, project teams, and account managersTroubleshoot advanced issues across Microsoft 365, Azure, Windows Server, Hyper-V, VPN, Acronis, Veeam, and wider cloud infrastructureDiagnose and fix network and hardware challenges, including firewalls, routers, switches, and on-premises serversSupport website hosting escalations, including DNS adjustments, CMS troubleshooting, and migration tasksShare technical insights with the team and contribute to continuous improvementAssist with the delivery of varied IT projectsRequired Technical ExpertiseMicrosoft Azure administration, configuration, and troubleshootingMicrosoft 365 tenant setup and management, including Exchange Online and SharePoint OnlineStrong understanding of Microsoft Hyper-V and virtualisation conceptsExperience with Acronis, Azure Backup, and similar backup technologiesAbility to configure and troubleshoot firewalls (WatchGuard, Unifi, SonicWall beneficial)Familiarity with Defender for 365, spam filtering tools, and Cyber Essentials frameworksExperience with antivirus solutions such as ESETConfidence working with DNS changes, website migrations, and hosting troubleshootingProven experience delivering IT projects from start to finishAdditional RequirementsStrong MSP background with exposure across 1st to 3rd/4th line dutiesGood knowledge of RMM tools and ticketing systemsAt least two Microsoft certifications (e.g., MS-102, AZ-104)A private and reliable home working environment with fast, stable internet (equipment provided)Personal AttributesCustomer-focused, approachable, and passionate about delivering excellent serviceClear and confident communicator with professional English skillsReliable, accountable, and collaborativehttps://www.jobplacements.com/Jobs/A/3rd-Line-Support-Engineer-1242335-Job-Search-11-26-2025-3-04-24-AM.asp?sid=gumtree
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