IT Desktop Support Technician (Coega) Port Elizabe

Purpose of the Role:
The purpose of this role is to provide reliable and efficient IT support to end-users by delivering first- and second-line technical assistance, maintaining desktop systems and network infrastructure, and ensuring the availability, security, and performance of IT assets. The role supports business operations through timely issue resolution, user account management, system maintenance, asset control, and collaboration with senior IT staff to uphold IT standards and best practices.
 
Key Responsibilities:
Desktop & End-User Support.

• Provide first- and second-line technical support for desktops, laptops, printers, mobile devices, and peripherals (in-person, remote, and telephonic support).
• Install, configure, and maintain operating systems (Windows 10/11, macOS) and standard enterprise applications (e.g., Microsoft Office Suite, Adobe, company-specific software).
• Troubleshoot and resolve hardware and software issues for all end-users.
• Manage user accounts, passwords, and permissions within environments such as Microsoft 365 and Active Directory.
• Respond to and prioritize IT support requests, ensuring timely and efficient resolution using a ticketing system (e.g., Freshdesk).
• Set up new workstations, including hardware/software configuration, and ensure compliance with IT policies.
• Perform routine maintenance, updates, and patching on end-user devices and IT infrastructure, including updating software and firmware.
• Conduct training for employees on new technologies and IT best practices.

Network & Infrastructure Support.

• Assist with monitoring and maintaining the LAN/WAN infrastructure and CCTV networks.
• Troubleshoot network connectivity issues (Wi-Fi, switches, cabling, VPN, firewalls, network protocols).
• Support network equipment upgrades, installations, and maintenance, and assist with documenting the network architecture.
• Assist in maintaining network security, including antivirus, endpoint protection, and access controls.
• Collaborate with senior IT staff on complex network configuration tasks and troubleshooting escalations.
• Asset Management & Documentation.
• Maintain a detailed and accurate inventory of hardware, software, and IT assets (IT asset control and procurement assistance).
• Document all support interactions and resolutions for future reference and knowledge sharing.

 
Minimum Requirements: Personal Attributes:

• IT-related qualification or certification is essential (e.g., CompTIA A+, CompTIA N+).
• Certifications such as MCSE/MCSA, CCNA are a distinct advantage.
• Valid driverâ??s license
• Minimum 1â??3 yearsâ?? experience (3 years preferred) in IT support, help desk, or technical troubleshootin
  
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