IT Service Desk Engineer

This role is responsible for delivering first-line Technical support to users in the region, ensuring swift and effective resolution of IT-related issues across Hardware, Software, and Network Domains.

This role acts as the primary point of contact for incident and request management.

This role is critical to maintaining business continuity, resolving hardware, software, and network-related issues across the region.

Qualifications:

• Bachelor's Degree strongly preferred.
• Minimum of a National Certificate / Diploma in Information Technology / Degree or equivalent required

Experience:

• At least 3 years experience as an IT related position, or similar.
• Must have a strong hardware and software support background.
• Experience with print and file servers.
• Experience as Inventory and Asset management.
• Experience in meeting/collaboration room equipment and software.
• Experience with ticketing systems (e.g., ServiceNow, Jira, etc.) is a plus.
• Strong verbal and written communication skills with a focus on customer service.
• Be proactive and eager to continuously learn.

Responsibilities:

• Regional Tier 1 IT Service Desk Support.
• Manage Buckmans Assets (Desktop, laptop and any other supported devices).
• Cyber Security Support - Support Global IT Cybersecurity program.
• Efficient IT Workplace / Infrastructure Support - Ensure a functional, organized, and well-equipped IT environment that supports user productivity and seamless operations across the workplace.
• Support compliance to minimise our risk as per the POPIA legislative requirements.
• Initiate and implement continuous improvement.
• Housekeeping in the IT storage area and in the work room.
• Effectively resolving associate issues assigned for resolution.
• Troubleshooting IT problems and initiating preventative measures.

Knowledge, skills and abilities required:

• OS configuration (Windows platform).
• Microsoft client-side software (Windows 10/11, Microsoft 365 apps, Microsoft Teams).
• Hardware installation and upgrades.
• Software installations and upgrades.
• iPhone and/or Android experience.
• Cyber end-point protection.
• Work experience assisting users with IT issues.

Please note:
The job calls for a highly energetic, self - driven, independent, self-motivated person with excellent problem solving and communication skills, ability to meet tight deadlines and work under pressure, work in a professional manner at all times taking ownership of ensuring they stay on top of things to limit (repetitive) failures.
You must possess high levels of integrity together wi