Quotation Controller

Job Purpose

The purpose of this role is to support the Manager, PSR, Foreman, Supervisor, and team of technicians/mechanics in ensuring that best management practices are followed across all areas of responsibility. The successful candidate will help drive service excellence, ensure key performance targets are met, support operational procedures, and contribute to delivering a customer-focused service aligned with the company’s strategic vision.

Key Performance Areas (Duties & Responsibilities)

The successful candidate must be able to perform the following core responsibilities effectively. Please note that these duties are not exhaustive and may be adjusted to meet business needs. Additional tasks may be assigned by the Supervisor or Manager as required.

• Compile and submit quotations to customers within 24 hours
• Follow up on each submitted quotation at least three times
• Maintain high levels of customer satisfaction
• Provide daily feedback to the Department Manager
• Compile and submit weekly operational reports
• Ensure the team achieves predetermined performance targets
• Promote and uphold service excellence in all work carried out
• Provide timely and clear communication and feedback to customers
• Minimum Requirements Education & Experience
• Grade 12 / Matric
• Minimum of 3 years’ relevant experience in a similar role
• Technical and parts knowledge
• Experience working with the Kerridge system and EPC (Electronic Parts Catalogue) is essential
• Experience maintaining and updating database information
• Tertiary qualification in Business Administration (advantageous)

Computer Skills

• Advanced computer literacy in MS Outlook, Word, and Excel

Knowledge Requirements

• Understanding of customer service principles, including assessing customer needs, meeting quality standards, and evaluating satisfaction
• Knowledge of quality control processes, cost management, and effective storage and distribution of equipment and parts
• Strong command of English as a business communic
  
  https://www.jobplacements.com/Jobs/Q/Quotation-Controller-1266100-Job-Search-02-25-2026-09-00-15-AM.asp?sid=gumtree