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Results for desktop support in "desktop support" in Jobs in South Africa in South Africa
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Service Desk Analyst (L1) Deliver top-tier first-line IT support in a dynamic, customer-focused environmentIT Support | Johannesburg | Full-Time | 08:30 18:00 BST (Shift Rotation)About Our Client Our client is a growing technology services provider committed to delivering responsive, high-quality IT support to businesses across various sectors. With a collaborative culture and a dedication to continuous improvement, they take pride in fostering a supportive environment for both clients and team members. Their Johannesburg office is key to supporting clients worldwide, ensuring seamless and proactive service delivery.The Role: Service Desk Analyst (L1) As a Service Desk Analyst (L1), youll be the first point of contact for end-users requiring technical support. Your role is to ensure fast and effective resolution of common IT issues, escalate complex matters to senior support tiers, and deliver a consistently excellent service experience. This is a customer-facing position ideal for someone eager to grow their IT support career in a fast-paced environment.Key ResponsibilitiesProvide first-line support to clients via phone, email, and remote access toolsTroubleshoot and resolve issues across desktop, server, network, and cloud systemsLog, manage, and follow through on support tickets to resolution or escalationMaintain professional, clear, and friendly communication with all end-usersAssist with software licensing, procurement queries, and general IT guidanceCreate and maintain technical documentation and internal knowledgebase articlesSet up and configure desktops, laptops, printers, and other hardwareAbout You12 years of experience in an IT support role (MSP experience is a bonus)Strong knowledge of Windows 10/11 and macOSProficient in Microsoft 365 and Google WorkspaceUnderstanding of TCP/IP, DNS, DHCP, and Active DirectoryLogical problem-solver with strong troubleshooting skillsCustomer-oriented with a clear and professional phone mannerAble to manage and prioritise tasks independentlyFlexible, proactive, and a reliable team playerThis is a great opportunity for a junior IT professional looking to deepen their support experience while working with a highly skilled team across global clients.
https://www.jobplacements.com/Jobs/S/Service-Desk-Analyst-L1-1200040-Job-Search-7-3-2025-10-06-14-AM.asp?sid=gumtree
5mo
Job Placements
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Job & Role Description:We are looking for IT Support Technicians who are confident providing first- and second-line support, resolving hardware and software issues, and ensuring smooth IT operations across various environments. These roles offer exposure to diverse technologies and the opportunity to work in fast-paced, professional settings where high-quality support is essential.Key Responsibilities:Provide first-line and second-line IT support across multiple branches or user groups.Diagnose and resolve hardware and software issues on desktops, laptops, printers, and other peripherals.Support Microsoft technologies, including servers, desktop applications, and the full Microsoft Office Suite.Install, configure, and maintain IT equipment and peripherals.Monitor system performance and troubleshoot network and connectivity issues.Assist with user account creation, access control, and system configurations.Job Experience and Skills Required:Education:Matric (Grade 12)Diploma / Degree in Information TechnologyExperience:3+ years experience in IT SupportExperience with Microsoft Server environmentsNetworking experience (LAN/WAN, routers, switches, firewalls)Exposure to cloud technologies (Microsoft 365, Azure)Knowledge of backup solutions and cybersecurity best practicesApply now!
https://www.jobplacements.com/Jobs/I/IT-Support-Technician-1242461-Job-Search-11-26-2025-04-12-37-AM.asp?sid=gumtree
11d
Job Placements
We are looking for a L2 Technician to be based onsite by our client and provide support. Please send your CV to hr@blejmarc.comDuties:Ability to work independently and meet day-to-day activitiesEffective communication skills with colleagues and maintaining documentationAdaptability to overcome environmental changes and identify solutionsCommitment to personal growth and developmentDemonstrate critical thinking skillsAbility to digest information and take action through Kaseya and ConnectWiseNetwork troubleshootingVoIP troubleshooting and installationWindows workstation, application support, printers, and PC onboarding/offboardingAnswering the phone, resolving calls, both for end users and our clients back office (MS Cloud, Servers on Prem)Networking/ Firewalls (SonicWALL, FortiGate)Windows server support and management, Active directory users and computersMicrosoft 365 AdministrationAdvanced PC troubleshooting skills
5d
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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support requests,
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-CT-1243605-Job-Search-12-01-2025-00-00-00-AM.asp?sid=gumtree
4d
Job Placements
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Responsibilities:Provide daily IT hardware and software support for users across branchesSupport systems such as Vision, Workstations, Backup, Printing, basic networking & Microsoft applicationsAssist operational teams with WMS, Office 365, Antivirus, Windows, and branch POS/Back Office (Vision Pro) systemsMonitor ICT infrastructure and ensure speedy troubleshooting & resolutionMaintain and update the Asset Register, user configurations, and technical documentationDeploy and maintain Firewall and network configurationsEnsure compliance with IT standards, change control practices, and security protocolsMinimum Requirements:Matric with Mathematics2+ years experience in IT system setup and configurationL1 level knowledge in:LAN, WAN, WirelessOffice 365Active DirectoryPhones & PrintersRemote SupportHardware & Software maintenanceSolid understanding of Microsoft environments, endpoint security, and desktop supportStrong client interaction experienceSkills & Attributes:An excellent communicator (written & verbal)Analytical with strong problem-solving abilityHighly organised with flawless attention to detailAble to work under pressure and meet deadlinesProactive with strong ownership and follow-up skillsA team player with good interpersonal skills
https://www.jobplacements.com/Jobs/H/Help-Desk-Technician-IT-1244466-Job-Search-12-04-2025-04-01-59-AM.asp?sid=gumtree
3d
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The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused approach to supporting both store and head office staff. This role requires hands-on experience, reliability, and the ability to work effectively under pressure in a dynamic retail setting. Job Description: Technical SupportProvide desktop support for users, including hardware, software, printers, cabling, and operating systemsDiagnose and resolve issues related to Windows OS, applications, and store systemsService Desk ManagementLog, track, and resolve service desk ticketsEscalate technical issues when necessaryProvide regular feedback and updates to users on ticket progressBackup & System MonitoringMonitor and troubleshoot store-level backupsEscalate backup failures or risks to the relevant support teamsRestore system connectivity during store or system outagesAsset & Inventory ManagementRecord, track, and manage all IT assetsEnsure compliance with IT asset policies for allocation, transfer, and disposalStakeholder InteractionLiaise professionally with staff at all levelsMaintain strong working relationships with store teams and head office staffEnsure all issues are resolved within SLA timelinesRequirements: Grade 12 (Matric)IT certifications such as A+, N+, or MCDST (or currently working toward them)Minimum 5 years hands-on experience in desktop support or service desk environmentsStrong knowledge of:Windows OS (2010-11)Windows Server (2012-2022)Experience with:Backup software (Veeam)Remote support toolsHardware troubleshootingBasic understanding of:Networking principlesCitrixCablingExcellent troubleshooting, communication, and customer service skillsFlexibility to provide after-hours and remote support when required.
https://www.jobplacements.com/Jobs/I/IT-Desktop-Support-Technician-1240399-Job-Search-11-19-2025-3-26-19-AM.asp?sid=gumtree
18d
Job Placements
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Desired Experience & QualificationA +N +MCSEIT SUPPORT BACKGROUNDMATRICMUST WORK WITH PEOPLE SERVER AND DESKTOP MONITORINGTO SET UP AND MANAGE USER ACCOUNTSMAINTAIN AND RESOLVE ISSUES ON LAN/WAN ,VOIP TELEPHONERESOLVE HARDWARE AND NETWORK ISSUESMUST HAVE A GREAT KNOWLEDGE OF OFFICE APPLICATIONS AND TROUBLESHOOTING CAPABILITIES WILL WORK FROM HOME WILL BE GOING TO THE OFFICE ONCE A WEEK
https://www.jobplacements.com/Jobs/I/IT-DESKTOP-SUPPORT-1039776-Job-Search-11-17-2025-3-44-34-AM.asp?sid=gumtree
21d
Job Placements
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An established company with national footprint within the financial sector is seeking to hire a highly skilled Junior IT Support Technician to join their team. This is an excellent opportunity for an individual with strong technical skills to grow their career within a reputable organisation. Your:Formal Education:Relevant degree or diplomaMicrosoft 365 Fundamentals (MS900)Microsoft Azure Fundamentals (AZ900)ITIL V3/4Experience:Minimum of 2 years experience in a support roleExperience working in Microsoft 365 EnvironmentExperience working in Microsoft Azure EnvironmentCritical Competencies:Strong customer service acumenStrong technical knowledge (Microsoft 365, networking, server maintenance)will enable you to do the following duties:SupportProvide desktop and end user support to all users.Implement instructions or requests in line with company proceduresSupport implementation of projects in line with company proceduresContinuously update information in the assigned ticketing systemCreate and continuously update site documentationFault tracking and reportingRegular feedback to internal stakeholders and line managerEducate employees regarding IT matters and Group policies, processes and standardsProcessesFacilitate support function in line with support and ticketing processImplement support in line with agreed service levelsEducate employees about and enforce support and ticketing processEffectively communicate during the fault resolution processTechnologyIdentify any shortcomings and opportunities to improve infrastructureIdentify and communicate any recurring problemsMonitor technological infrastructure (networks and computer systems)Full working knowledge of Microsoft 365.
https://www.jobplacements.com/Jobs/I/IT-SUPPORT-TECHNICIAN-1241904-Job-Search-11-24-2025-3-21-23-PM.asp?sid=gumtree
13d
Job Placements
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