Junior IT Support

Job Purpose

The Junior IT Support will provide day-to-day technical support to users and assist with maintaining the organisations IT systems. This role includes supporting desktop environments, assisting with database administration, maintaining software licensing records, and providing basic server support. The position is suitable for a junior candidate who is eager to learn and develop within an IT environment.

Key Responsibilities

User & Desktop Support

• Provide first-line IT support to users for hardware, software, and network-related issues.
• Assist with troubleshooting desktop computers, printers, email, and general office applications.
• Install, configure, and maintain user workstations and peripheral devices.
• Assist users with email setup, password resets, and system access requests.

Database Support

• Assist with basic database administration tasks, primarily within SQL environments.
• Support database maintenance activities, including backups, monitoring, and basic troubleshooting.
• Help maintain data integrity and system performance.

Server Support

• Provide basic support for company servers and assist with routine maintenance tasks.
• Monitor system performance and escalate issues when required.
• Assist senior IT staff with server updates, backups, and system checks.

Software & Systems Administration

• Assist with managing and tracking software licenses across the organisation.
• Support the installation and updating of business software applications.
• Maintain IT asset registers and system documentation.

General IT Administration

• Log and track IT support requests and ensure timely resolution.
• Maintain accurate records of IT systems, licenses, and equipment.
• Provide general support to the IT team on projects and daily operations.

Minimum Requirements

• Relevant IT qualification (Diploma, Certificate, or Degree in Information Technology or similar).
• Basic knowledge of computer hardware, operating systems, and networking.
• Basic understanding of SQL databases will be advantageous.
• Familiarity with Microsoft Office and email systems.
• Strong problem-solving and communication skills.
• Willingness to learn and develop technical skills.

Experience

• 02 years experience in an IT support environment would be advantageous, but not essential.

Key Competencies

• Strong attention to detail
• Good communication skills
• Ability to work independently and as part of a team
• Strong willingness to learn and grow within the IT field