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Our client in the FMCG Industry based in Johannesburg is currently looking to employ a Customer Services Consultant.
An awesome career opportunity awaits!
Requirements:
Grade 12 certificate.3 years’ experience working on Microsoft operating systems.Strong administrative skills.No specific experience in IT is necessary.A successful candidate needs to be good with people.Have a passion for customer service excellence.The successful candidate will need the ability to manage End User frustrations effectively.Ability to work well under pressure and be able to identify and manage priorities.
Responsibilities:
Create and Maintain documentation. This includes creating process documentation, user documentation, help guides, user guides, product manuals, etc.Manage the Helpdesk phone. This includes taking calls and ensuring that all calls are logged in the system as well as providing feedback on already logged calls. This will be done by communicating with the relevant people internally to provide feedback to the end users.Manage WhatsApp groups. This includes taking down and logging of calls that are submitted via WhatsApp.Communication to the business. This includes ensuring that important communications are sent to the business as and when needed in a professional manner.Pulling reports and providing to business. Telephones, Helpdesk, other. These are done usually on a monthly or weekly cycle but can also be requested ad hoc.Assist in Helpdesk Management. This includes following up on calls for staff as well as managing outsourced calls.Quotes and Orders. This includes loading of quotes, requesting quotes and managing the fulfilment of those that become orders.Follow up with services providers on issues logged externally. From time-to-time calls are logged with service providers (such as phones, printers, arch, SAP, internet lines etc..) These calls need to be managed and service providers held to SLA agreements.IT Training. Setup and provide basic IT training for new employees as well as existing employees on IT processes and productions. For example: how to apply for leave, claims, access company policies etc.General Admin. This includes any IT administration task that may need to be done, for example: taking minuets in meetings when requested, organizing training, organizing IT functions etc.Maintenance of Chronoscan. This includes mapping documents for electronic extraction. (EDI)Maintenance of the telephone system. This includes setting up new phones, speed dials etc.
Please note should you not receive a response within two weeks of applying please consider your applicatio...
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COMPLIANCE FUNCTIONS:
Assist in monitoring compliance with applicable legislation and internal requirements.Fulfils Compliance functions required in terms of the FAIS legislations such as monitoring and reporting to the financial services provider and the FSCA when required.Identifies and assess compliance risk areas periodically and appropriately address findings through relevant and appropriate action plans processes. Escalate any concerns to business immediately.Assist with the proper establishment and maintenance of procedures on the identification, reporting and resolution of breaches and other compliance and regulatory issues.Maintain and update all legislative Registers bi-monthly.Track and monitor all representatives FSCA Deadlines and ensure compliance, Complete FSCA exemptions when required.Assist reps with completing Exemption applications. Oversee SBIB Supervision and conduct monthly meetings with the supervisors.Manage the PI Insurance/ Claims for projects and FSP.
Key Individual FUNCTIONS: Long Term (Sub Cat - 1.1; 1.3; 1.22)
Stay up to date with legislation and FSCA board notices.Maintain the FSP’s legislative registers.Ensure the representatives remain Fit ad proper.Add and remove representatives on the rep register, update the rep register with reps status changes or sub category change.Create rep letters for all representatives.Create supervision agreements for representatives working under supervision and conduct monthly supervision.Ensuring the FSP maintains their Fit and Proper status, ensure all actions such as incentives align with the FAIS act.Debar representatives who are in contravention of the FAIS act.Manage the FSP relations with the Compliance practice, implement changes and policies brought to the FSP’s attention by the compliance practice.Manage and update the FSP’s policies such as the Complaints policy, FICA policy and Business continuity policy.Ensure all staff are trained on the GCOC, FICA, POPIA annually.HIGS And Financial Declaration to be completed by all staff annually.
PROJECT ONBOARDING:
Ensure that the content of the packs are completed as per the client requirements and that minimal back and forth is managed upfront.Liaise with the various FAIS teams of the client as well as the necessary EAW personnel to manage the sign off process of the Packs.Streamline processes to optimize efficiencies.
COMPANY AND CLIENT ENGAGEMENThttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDE1MDkxMzg1P3NvdXJjZT1ndW10cmVl&jid=1555436&xid=3415091385
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A well known cosmetic company is currently seeking an experienced nail technician to join their team. Please note must have own car.
Must have the stamina to successfully and timeously complete back-to-back nail appointments. 2 out of the 5 working days per week will be in office back-to-back nail appointments.Qualified in Complete Nail Technology including:
Basic manicure and PedicureGel Overlays, Tips & SculptingLiquid & Powder Acrylic Overlays, Tips & Sculpting
At least 5 years’ experience working in the industryWould need to follow strict SOPs, complete training will be provided prior to start date and ongoing. Ongoing training may occur before or after working hours.Must have computer experience – Daily software used: Virtual Academic Centre & Dashboard , One Drive - file share, Outlook emails & online calendar, Excel & WordStrong Nail Art experience and capability, including a POE to show work completedMust be capable of managing their online diary (with support from the admin team)
Hard Skills:
Must be Qualified in complete Nail Technology including:Basic manicure and PedicureGel Overlays, Tips & SculptingLiquid & Powder Acrylic Overlays, Tips & SculptingNail Art Skills
Must have strong advance Nail Art SkillsAt least 3 year experience working in the industryMust have strong computer experience – Daily software used: Excel & Word
Soft Skills
Passionate about the beauty industry & nailsPassionate about sharing knowledgeWell presentedPunctualStaying updated with the latest nail trendsMust be fluent in English. If English is not the first language that is not a problem, however accent must allow for clear communication in EnglishThe position requires strong inter-personal, organisational, admin and multi-tasking skillsTime management essential, with the ability to complete work timeously and ask for support when needed.Ability to work well with a team and assist team members when needed.
Non-Negotiables:
Bi-Monthly instore demo days with a sales consult to promote new products, product launches, troubleshooting (but not instore training).Bi-Monthly AM and PM pre booked internal training does occur and is compulsory. (7.30-8.30Am remote training/ 17.30-18.30 remote training – eg of times, please note they may differ)Working hours: 8am – 5pm @ Academy Hyde Park. Weekend or after hour nail appointments may apply when needed. Will be booked in advance and leave days given accordingly.Would need to follow strict SOPs, complete training will be provided prior to start date and ongoing. ...
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Position: On Site Key Accounts Manager
Location: Johannesburg, Gauteng
Minimum Qualifying Criteria:
(Please do not apply if you do not meet these minimum requirements)
Matric essentialHR/IR Degree or DiplomaMinimum 5 years Operational HR and IR experience (not HQ level)Computer literate Admin skillsAttention to detailGood organizational skillsOwn vehicle with valid driver’s license
Software Skills
MS OfficeMS OutlookMS ExcelTime and Attendance
Roles and Responsibilities
(Would include but not limited to)
Induction of temporary staffRecruitmentClient liaison on different levels and depots/branchesOn-site client requirementsHandling of all HR and IR queries including Union mattersAssist with IODEnsure pay slips and invoices are delivered on timeOnsite Temporary and Client staff care
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Purpose of Role:
The incumbent will be responsible for working with the Head Admin to provide strategic direction and input re. The Claims function of SEB in line with client needs and working closely with the Executives and IT to implement and drive strategic changes. To manage a large team of client services administrators for a portfolio of funds. Lead the team and manage workflow. They will have the responsibility of overseeing and managing all claim related functions relative to various funds. S/he will lead the teams and manage workflows. The duties include providing quality administration to Trustees, members, employers and intermediaries of Participating Employers, Client Services Support team and external service providers.
Areas of Responsibilities
Responsible for managing all the related claims administration functions.Responsible for initiation and roll-out of strategic initiatives and ensuring the highest service levels to clients.Ensuring adherence to legislation and client expectations.People Management : Training and empowerment of staff, Staff retention and recruitment, Succession planning, Recruit and train personnel and allocate responsibilities and office space.Assess staff performance and provide mentoring and guidance to ensure maximum efficiency.Ensure claims functions operate within budget.Ensure required reporting to internal and external stakeholders.Ensure maintenance of client relationships.Responsible for the management of both strategic and operational projects related to the area – E.g. Planning for backlog / legacy work.Ensure business systems are utilized optimally and effectively.Maintaining inter-divisional communication and relationships.Managing the team to ensure compliance of set timelines and standards as defined in SLA with specific reference but not limited to following business events:
Applying the rules, policies, legislation and administration procedures of the relevant Funds in accordance with the company’s standards, policies and relevant service level agreements.Work closely with the CRM to ensure effective, timeous and accurate reporting to the clients.Prepare and present exemplary consolidated reports on all Claim administration matters.
REPORTING
Ensure teams prepare, analyses and present ad hoc reports as and when requested.Ensure teams prepare, analyses and present an accurate report for Trustees meetings.Have the ability to report at Trustee meetings.
QUERY RESOLUTION
Ensure teams attend to queries or inquiries by members within the required timelines.Provide assistance to Employ...
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PURPOSE OF ROLE
A Social Media Administrator will be responsible for ensuring that all Social Media enquiries and queries are responded to and addressed timeously and accurately within the stipulated time frames. Should take a proactive role in learning about the client’s business needs and company culture and provide a high level of service.
RESPONSIBILITIES
Ensure that all enquires are acknowledge upon receipt with 24 working hoursEnsure that all Google Business Account queries and enquires are responded to timeouslyTo ensure that all queries are properly channeled to back office and that member is kept up to date on the progress of the queryTo manage that where enquiry is not clear a telephonic engagement is made with member to ascertain purpose of the queryTo act as a liaison between the members of the Fund and Fund’s other service providers (funeral benefit administrator, Section 37C Investigators, Trust Fund Administrators, Tracers) in receiving claims queries, escalations and ensuring that they are processed timeouslyIdentify the source of the query by identifying all parties to a complaint, and ensure that the relevant information be sought from all parties.Accurate query response within the stipulated timelines.Have good problem solving capabilitiesControl the outcome of the queries and ensure it is resolved.Be able to deal with the Board of Trustees and other stakeholder queries.Deal with day to day member queries telephonic and via emailsProvide a weekly report/update of all complaints and queries to ManagementProvide monthly reports for the relevant stakeholders
REPORTING AND ADMIN
Submit daily and weekly reports including any ad-hoc reports as and when required by business
RELATIONSHIP MANAGEMENT
Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.Attend internal and external training required.
TIME MANAGEMENT
Excellent time management.Flexible and ability to work under pressure and multitask.
COMPETENCIES REQUIRED
MatricCommunication (Written and Verbal)English (Business writing and email etiquette)Stakeholder management (CRM)Industry knowledge and at least 2 years Industry experienceAccuracy and attention to detailJudgement and Decision MakingWorking under pressure And Deadline drivenOrganizational skills / Planning and prioritizingInterpersonal skillsSettings goals
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The Section 37C, Disability and Funeral Claims specialist administrator is responsible to accurately and timeously perform all Section 37C related activities through the co-ordinating of death, disability and funeral claims information as per agreed service levels between SALT EB and the Fund and support the trustees with the death, disability and funeral claims process whilst meeting production standards.
To provide efficient administration and verification service in respect to quality assurance of risk claims that results in the improvement of client service and to minimize financial risk. The responsibility is to ensure that all claims and related documents conform to the set standards, within the agreed service levels and that the claim is ready for processing.
The duties include requesting information, responding to enquiries and providing assistance to members and beneficiaries, Compliance, Client Services, the Contact Centre, employers and external service providers.
Areas of Responsibilities
KEY ACTIVITIES
Perform all Section 37C related activities which include the complete death claim processing cycle of all death claims, all death related enquiries and complaints.Liaise with members, beneficiaries, employers and/or relevant stakeholders in a professional manner in order to obtain and clarify details regarding the claims (both verbal and written).Quality assure and review the death claim documentation in order to ensure the documentation is accurate, complete and compliant with relevant legislation.Liaise with the relevant affiliations in order to resolve issues around incorrect or incomplete documentation.Prepare investigation report detailing findings together with motivation for the distribution of the benefit for the Trustees to verify and approve at the Death Benefit Disposal Sub-Committee meeting.Prepare a report on death cases for presentation to Trustees at the Death Benefit Disposal Sub- Committee meeting on a monthly basis.Report on inflow and outflow of death claims statistics for Fund.Process payment of death once approved by Trustees within the agreed service levels.Keep abreast of all requirements in the retirement industry as set out by the FSCA and the relevant legislation.Process Section 37C claims according to the rules, policies, legislation, administration procedures and the service level agreement.Provide accurate information to clients in order to ensure that they receive appropriate service.Build and maintain relationships with internal and external stakeholders.Deliver on service level agreements agreed between internal and external stakeholders in order to ensure that expectations are managed with beneficiaries.Make recommendations to improve client service and fair treatment of clients within area ofhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjQ3ODgwNjc1P3NvdXJjZT1ndW10cmVl&jid=161745&xid=1647880675
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Position: Marketing Administrative Assistant
Location: Johannesburg
Job Summary:
The Marketing Administrative Assistant has an in-depth understanding of all the brands within the group. They are at the pulse of all leads generated by the companies marketing campaigns for all their stone and infinity surfaces, while assisting with the general marketing administrative tasks for all four brands.This is an administration role that requires incredible organisational and communication skills. The success of this role relies on maintaining an extremely high level of customer service and the ability to manage a variety of tasks throughout the day.Crucial to the PR efforts of the brands, the Marketing Administrative Assistant has direct contact to our end-user and provides the marketing department with the most accurate and current context of our target audience. With word-of-mouth marketing being more crucial than ever, this role ensures that the end-user has an exceptional overall brand experience, no matter what their needs are.Although the position is a junior one, the incumbent will serve as essential support to the daily operations of the marketing department. This role also manages the functioning of the Designer Incentive and Warranty Programs. Responsibilities are likely to grow and develop along with the tenure of the position.The role is perfect for someone who sees themselves as an admin machine with an eye for detail. General technological know-how and a “can do”, solutions-oriented attitude will make this job a pleasure
Skills and Personality Requirements:The ideal candidate should:
Have a friendly and positive attitudeBe very organised and meticulousBe reliable, responsible, and have the ability to work independently without constant supervisionPossess good people skills and be able to communicate in an appropriate and respectful wayHave the ability to undertake basic administrative tasks such as report writing and record keepingHave strong computer literacy in MS Office and search engine operatingHave the capacity for attention to detailDisplay a solid understanding of marketing principles is important
Minimum Qualification Requirements:
Diploma/Certificate in Sales and Marketing1-2 years experienceOwn Vehicle
Roles and Responsibilities:
Leads Protection
Receive all stone and infinity surfaces leads from our various channels on a daily basis. These platforms include (but not limited to): website, emails, helpline, WhatsApp, and Live Chat.Respond to these leads by way of ...
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PURPOSE OF ROLE
The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Reconstructions are prepared for the OPFA and attention to detail and high standard of work is required.The reconstruction is used by the Adjudicator to prepare a determination which is equivalent to a court order. This is then handed down to the employer/fund/administrator/attorneys and membersThe incumbent should have knowledge of the OPFA complaint and Determinations process as understanding the wording plays a critical role in preparing a recon.The position is a B3 as it is a specialized role and requires intense investigations.MUST have excel knowledgeEngage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e., feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceMust have the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Must have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
PEOPLE MANAGEMENT
Implement the culture transformation program that will enable the delivery of Salt’s strategic intent and identified ideal behaviors to improve employee engagement and reduce employee turnover.
Develop a high performing team by embedding formal performance development and informal coaching. Implement talent acquisition, engagement and recognition process in line with this.
RESPONSIBILITIEShttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzkxNTY3MjgxP3NvdXJjZT1ndW10cmVl&jid=1310512&xid=2391567281
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Refurbish uplifted equipment from site closuresRefurbishing and servicing all equipment uplifted from sites where necessary or where instructed by the National Field Manager.Repairing of all uplifted equipment and managing the entire repairs processCreating refurbished equipment from unrepairable equipmentGetting involved in the repairs process and filing in where necessary for Workshop AdministrationAssist with managing the repairs queue
Primary Responsibilities for the Role
Repair process
Provide support to the current workshop admins, field technicians and managementRepair all equipment nationally which is uplifted from sitesMake sure stock availability for equipment repairsMake sure all equipment we hold we create refurbished optionsRepair all out of warranty equipmentMake sure the in-warranty repair process is understoodMake sure they understand all suppliers and contactsWork with stock controllers to make sure you have enough workshop spares availableDo all Oracle hardware courses available and stay current with Oracle versions
Refurbishment Process
Meet with the Micros Hardware Manager to be briefed on any special requirements.The Micros Workshop Technician will ensure that, to the best of his/her ability, the project will be completed within schedule.Be able to liaise with Support Staff/ Projects Manager and manage the job assigned or any other dealings that the company deems fit.The WSM must sign for all equipmentThe WSM will test all the equipment and submit the details to Projects for quotingThe necessary servicing, repairs etc. will be done and the equipment stored in the workshop storeroom until it is staged for re-installation, at which stage the staging technician will sign receipt of it.The WSM is to maintain a file on all the equipment moving through the workshop.Any piece of equipment not working after servicing will be deemed to have been damaged by us and the customer will not be charged for the repair (disciplinary action may be taken if necessary).
Support Assistance
The Micros Workshop Technician is required to support the products assigned to him/her.Clients on ‘Stop Support’ are not to be supported without authorization by Management.All support calls are to be logged on the in-house call logging system according to the Micros logging standards.The Micros Workshop Technician to be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.The Micros Workshop Technician must assess the problem and assign a correct priorityAll logged calls are to b...
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PURPOSE OF ROLE
The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceHave the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
PEOPLE MANAGEMENT
Implement the culture transformation programme that will enable the delivery of Salt’s strategic intent and identified ideal behaviors to improve employee engagement and reduce employee turnover.
Develop a high performing team by embedding formal performance development and informal coaching. Implement talent acquisition, engagement and recognition process in line with this.
ATTRACTION AND RETENTION
Attract, develop, retain and deploy quality employees to realise their full potential
Develop a high performing team by embedding formal performance development and informal coaching. Implement talent acquisition, engagement and recognition process in line with this.
Establish and maintain a succession plan for the team. Ensure that poor performance in the team is addressed through the formal Programme and that continued poor performance is appropriately dealt with.
To ensure that talent sourcing should be aligned to Employment Equity targets.
SKILLS CAPAB...
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PURPOSE OF THE ROLE:
To receive and perform quality assurance on documents and assessment of claims for legitimacy based on the specialized requirements of the role.To initiate all new claims received on the operating system used by Salt Employee BenefitsTo follow up on behalf of members on all outstanding claim paymentsTo deal with member queries and advise members on fund benefit structure and benefitsTo act as a liaison between the members of the Fund and Fund’s other service providers (funeral benefit administrator, Section 37C Investigators, Trust Fund Administrators, Tracers) in receiving claims and ensuring that they are processed timeously.To assist in employer engagements in areas where they are visiting
Areas of Responsibilities
Key Activities
Member Walk-Ins
Receive members and help them with submission of claim.
First ensure that the member is a member of the FundEnsure that the member is not still employed in the industryCheck that the contributions are up to dateCheck that all claim documents are available:
Claim documents are completed and signed and stamped by both employer and memberCopy of ID is available and clearCopy of bank statement is available and clearLetter from SARS is available and show Tax number
Advise member is there are any discrepancies regarding the membership or any of the above.Help member to understand what the member needs to do.
Advise members who come to enquire about their membership on their statusWhere a member has shown proof that they were employed and the employer has not paid, refer to the relevant CLO and/Compliance Manager for further investigation.Provide members with benefit statements, where available.Help member submit the funeral claims to the funeral claim administrator.Educate members on benefits of the fund and process.Provide a weekly report to the manager for consideration and review.
Planning for Travelling
Complete a yearly travel plan split per monthAll travel plans to be approved by the manager and ultimately by the head of department before you embark on a trip. All travel requirements to be fulfilled prior to submission for approval.Any deviation from plan must be motivated and plans changed accordingly.
Assisting with Employer Engagements
To inform all Client Liaison Officers (CLOs) of planned pending trips and to get a list of employers that needed to be visited from CLOsTo prepare for employer visits by ensuring that a full recon, outstanding claims and unallocated contributions have be...
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The incumbents responsibility is to fulfill the role of a liaison officer between the members of the Fund and the Fund’s service providers, the functions include but are not limited to:
· Host Fund presentations for members, union officials, employers, and other identified stakeholders at approved site.
· To ensure end to end service delivery on behalf of members and employers for all queries.
· To ensure communication and engagement to employers, members, and stakeholders of the Fund.
· To resolve all queries and actively monitor service delivery on the Fund, take appropriate steps to ensure that SLA is delivered.
Responsibilities
Walk in Members
Receive members and help them with submission of their claims and all queries.Ensure that all due diligence is completed in processing the claims and all other queries.Check that all claim documents are available: Viz. ID, forms tax numbers etc.Act as a service rep to ensure that all forms are completed fully to ensure timeous payment. Guide the member ito education and completion of all paperwork to prevent come backs. Viz, To Advise member of any outstanding documentation or what will affect the delay of the claim.Attend to members and beneficiaries who are submitting and following up on their claims (withdrawal, funeral, disability, death, unclaimed benefits, retirement, trust fund).Escalate claims that are outside the service level agreement.Assist with all walk in queries to ensure end to end service and delivery eg. Advising members who come to enquire about their membership on their statusLiaise with various departments/stakeholders wrt member claims eg to the relevant CLO/MCLO for further investigation.Provide members with benefit statements, contribution history and quotations where available.Educate members on benefits of the fund and process.Ensure reporting daily to the manager for consideration and review.
Planning for Travelling
Complete a yearly travel plan split per monthTo inform all Client Liaison Officers (CLOs) of planned pending trips and to get a list of employers that needed to be visited from CLOsTo ensure that all administrative tasks relative to the training including full recon, outstanding claims and unallocated contributions have been obtainedTo check with the Agents that the employers to be visited have been registered with the NBC and if not to include in the preparation for the visitsTo escalate all matters arising from the employer meetings/visits to the relevant departments and ensure that they are acted on
Reporting and Admin
Submit daily and weekly reports including any ad-hoc reports as and when required by businessAll claims and documents to be uplo...
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PURPOSE OF ROLE• • The HR Specialist will act as the first point of contact for HR-related queries from employees and possible external partners and is responsible for the end to end life cycle of the employee • The main duties include maintaining personnel records, managing HR documents (e.g. employment records and onboarding guides) and updating internal databases. The role is to ensure the HR department supports our employees while conforming to all legislative requirements whilst ensuring that Communication is key to all stakeholders. • The incumbent will serve as a back up for the current Payroll Manager and thus VIP/SAGE experience is essential. HR Recruitment and Support • Ensure all adverts for vacancies are approved per headcount and budget prior to advertising. Follow up and engagement with external agencies as well as online applications. • Shortlist application for line managers. Prepare interview packs. • Preparing of all offer letters as well as regret letters. • Advise new employees on their first day orientation whilst explaining all SEB policies and procedures and compliance requirements • Responsible for the Induction planning and implementation • Ensure that exiting staff are exited with the correct governance / risk compliance eg. Exit interview/Exit on systems and managing of the withdrawl of benefit forms • Performance Management and Support • Create reports, follow up outstanding ratings, interpret the ratings • Prepare reports in line with audit requirements • Document the outcome of grievance hearings and update employees and case files with required details. • Liaise with line well before the pay round starts to ensure all structure, role and people updates are up to date • Ensure that payroll is advised of new appointments and exits ADMINISTRATION • Organize and maintain personnel records on all databases • Update internal databases (e.g. record sick or maternity leave) • Prepare HR documents, like employment contracts and new hire guides • Liaise with external partners, like agencies, and ensure legal compliance • Create regular reports and presentations on HR metrics (e.g. turnover rates) • Answer employees queries about HR-related issues • Assist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedule Arrange travel accommodations and process expense forms • Participate in HR projects (e.g. CSI initiative/ Ordering of PPE) • Must be able to manage payroll systems and to work with salaries COUNSELLING Ensure that counselling is offered to staff and management re. people matters Manage first line of grievances/disciplinaries with writing of charges/warnings etc COMMUNICATION • To assist in the editing and release of communications within the business as and when required. • Participation and involvement in end to end Events • Prepare all internal communication re. High fives/Deaths etc for proofing via Head HR • Be proactive with ideas for building and re...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjYyMjQwODk4P3NvdXJjZT1ndW10cmVl&jid=1328297&xid=4262240898
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Our client is looking for an Administrator / Data Capturer. to join their team in Midrand.
Duties and Responsibilities:Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.Scanning through information to identify pertinent information.Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.Creating accurate spreadsheets.Entering and updating information into relevant databases.Ensuring data is backed up.Informing relevant parties regarding errors encountered.Storing hard copies of data in an organized manner to optimize retrieval.Handling additional duties from time to time.
Key SkillsGood command of English.Excellent knowledge of MS Office Word and Excel.Strong interpersonal and communication skills.Ability to concentrate for lengthy periods and perform accurately with adequate speed.Proficient touch typing skills.
2 Years of Experience
Qualifications
High school diploma.1 year of experience in a relevant field.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85OTQ3ODg1NzM/c291cmNlPWd1bXRyZWU=&jid=376198&xid=994788573
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Job description:
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriatelyAnswering, screening and forwarding incoming phone callsAdministrative support across the organizationEnsure reception area is tidy and presentableDirecting customers for paymentsEnsuring Cleaners execute their functionsOrder front office supplies via Requisition ManagerBooking boardrooms via company intranetAssisting in-house laundry queriesBooking Couriers onlineAssisting with admin for company cellphone issuing and setting up processAssisting with company branded PPE (updates, tracking, sending and receiving samples etc.)Assisting with capturing of laundry invoicesSending weekly updates on company cellphones, branded PP, laundry invoicesDrafting business cards template for printing
Qualifying experience:
Matric3 - 5 years’ experience in a similar roleProficiency in Microsoft Office
Qualifying attributes:
Verbal and written communication skillsAbility to organize and plan carefullyAttention to detail and accuracyPleasant personalityUsing initiative on a daily basisMultitasking and time management skillsStress management skillsProfessional attitude and appearanceExcellent organizational skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTkxODk4NTIwP3NvdXJjZT1ndW10cmVl&jid=1749283&xid=3991898520
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Job Overview:
As a Temporary Receptionist, you will serve as the first point of contact for visitors and callers to the organization. Your role is vital in creating a positive impression and ensuring smooth front desk operations during temporary staff shortages or busy periods.
Key Responsibilities:
Greeting Visitors: Warmly welcome and assist visitors, ensuring they sign in and directing them to the appropriate personnel or location.
Answering Calls: Professionally handle incoming calls, routing them to the relevant individuals or departments and taking messages when necessary.
Front Desk Management: Maintain a clean and organized reception area, including managing the distribution of mail and packages.
Appointment Scheduling: Schedule and confirm appointments for employees, clients, and visitors, coordinating with team members when needed.
Customer Service: Provide excellent customer service by addressing inquiries, assisting with general information, and helping resolve visitor or caller issues.
Administrative Support: Assist with various administrative tasks, such as data entry, filing, and photocopying, as requested.
Security Awareness: Monitor access to the premises, ensuring the security and safety of employees and visitors.
Communication: Keep colleagues informed of the arrival of visitors and incoming deliveries or packages.
Technology Proficiency: Utilize office equipment, such as multi-line phone systems and computer software, to carry out receptionist duties efficiently.
Qualifications:
High school diploma or equivalent.Previous experience as a receptionist or in a customer-facing role is a plus.Excellent verbal and written communication skills.Polite and professional demeanor, with strong interpersonal skills.Ability to handle multiple tasks and work in a fast-paced environment.Proficiency in using standard office equipment, including phone systems and computer software.Attention to detail and a strong sense of responsibility.Reliability and punctuality.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODI3NDYzNjA4P3NvdXJjZT1ndW10cmVl&jid=1715927&xid=3827463608
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PURPOSE OF ROLE
· The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.
· The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.
· Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutions
· The ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedily
· Perform quality assurance based on the specialized requirements of the role.
· Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously
· Engage in a professional manner whether it be verbal or face to face
· Have the ability to communicate via different communication channels
· Ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)
· Be a strong team player
· Have both both industry knowledge and experience
· Ensure that the role is carried out with the relevant accuracy, attention to detail and following instructions.
· Ensure that judgement and attention to detail is applied to the role
· Ensure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.
· Strong interpersonal skills as cross team collaboration is required.
· Have the ability to innovate in the role
· Quality of work should be thorough
· Conscious of the abuse of company resources
· Ability to work through Funds Adjudicator (PFA) and FSCA complaints and queries against the Funds administered by SALT Employee Benefits and responding to them timeously and accurately.
· Must have a clear understanding of the legislation governing the Retirement Fund Industry.
RESPONSIBILITIES
Areas of Responsibilities
Timeous Reponses to Queries
Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all partiesAccurate query response within the stipulated timelinesHave good problem solving capabilities
Record Keeping/Filing
Record/track complaints and determinations received from the PFA, FSCA and other sourcesHave a systematic filing system for all complaints, queries, responses and determinations issued by the PFA and other relevant Authorities
Reporting
Controlling the outcome of PFA determinations issued and ensuring adherenceProvide a weekl...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDM4NzUyNDYyP3NvdXJjZT1ndW10cmVl&jid=375196&xid=1438752462
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The Contributions Manager is responsible for the overall management of the contribution department. The duties include, managing, planning, monitoring and reporting. Providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers. The Contributions Manager reports to the Head Administration.
AREAS OF RESPONSIBILITIES
Meet production standards in terms of quantity and quality.
Liaise with employers and service providers both written and verbal.
Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.
Coordinate and monitor all contribution related activities which includes monthly contribution cycles, ad hoc contributions, data maintenance and client enquiries.
Ensure all funds comply and is administered according to the rules, policies, legislation, administration procedures and the service level agreements applicable to each fund.Identify, develop, enhance and implement policies and procedures that are relevant to the contributions department.Follow up on audit findings and recommendations.Compile job descriptions for all levels within the contributions department.Set and agree performance areas with staff and manage employee performance.Delegate work to staff.Coordinate departmental leave.Compile accurate reports required by management in the required format.Any other duties as determined by the Head: Administration.
RECORD KEEPING AND FILING
Keep all email correspondence for future reference
QUERY RESOLUTION
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Centre, Claims team, employers and external service providers to resolve queries.Follow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.Report any irregularities to the Head: Administration.Monitor escalations and complaints and recommend preventative measures.
TEAM SUPPORT
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Select, assign, lead and manage peopleTrain, mentor and coach staff.Maintain staff relations.
RELATIONSHIP MANAGEMENT
Build and maintain relationships at all levels with service providers and internal departments to enhance organisational e...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODYyNDcxMTkxP3NvdXJjZT1ndW10cmVl&jid=1173143&xid=1862471191
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PURPOSE OF ROLE
The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceHave the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
PEOPLE MANAGEMENT
Implement the culture transformation programme that will enable the delivery of Salt’s strategic intent and identified ideal behaviours to improve employee engagement and reduce employee turnover.
RESPONSIBILITIES
Areas of Responsibilities
Timeous Reponses to Queries
Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all partiesAccurate query response within the stipulated timelinesHave good problem solving capabilities
Record Keeping/Filing
Record/track complaints and determinations received from the PFA, FSCA and other sourcesHave a systematic filing system for all complaints, queries, responses and determinations issued by the PFA and other relevant Authorities
Reporting
Controlling the outcome of PFA determinations issued and ensuring adherenceProvide a weekly report/update of all complaints to ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjUyMDUwODI0P3NvdXJjZT1ndW10cmVl&jid=375292&xid=1252050824
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