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Social Media Administrator

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2 years ago2769 views

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General Details

Location:

Johannesburg CBD, Johannesburg

Advertised By:Agency

Company Name:Salt Employee Benefits

Job Type:Full-Time

Description

PURPOSE OF ROLE

A Social Media Administrator will be responsible for ensuring that all Social Media enquiries and queries are responded to and addressed timeously and accurately within the stipulated time frames. Should take a proactive role in learning about the client’s business needs and company culture and provide a high level of service.

RESPONSIBILITIES

Ensure that all enquires are acknowledge upon receipt with 24 working hours
Ensure that all Google Business Account queries and enquires are responded to timeously
To ensure that all queries are properly channeled to back office and that member is kept up to date on the progress of the query
To manage that where enquiry is not clear a telephonic engagement is made with member to ascertain purpose of the query
To act as a liaison between the members of the Fund and Fund’s other service providers (funeral benefit administrator, Section 37C Investigators, Trust Fund Administrators, Tracers) in receiving claims queries, escalations and ensuring that they are processed timeously
Identify the source of the query by identifying all parties to a complaint, and ensure that the relevant information be sought from all parties.
Accurate query response within the stipulated timelines.
Have good problem solving capabilities
Control the outcome of the queries and ensure it is resolved.
Be able to deal with the Board of Trustees and other stakeholder queries.
Deal with day to day member queries telephonic and via emails
Provide a weekly report/update of all complaints and queries to Management
Provide monthly reports for the relevant stakeholders

REPORTING AND ADMIN

Submit daily and weekly reports including any ad-hoc reports as and when required by business

RELATIONSHIP MANAGEMENT

Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.
Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.
Attend internal and external training required.

TIME MANAGEMENT

Excellent time management.
Flexible and ability to work under pressure and multitask.

COMPETENCIES REQUIRED

Matric
Communication (Written and Verbal)
English (Business writing and email etiquette)
Stakeholder management (CRM)
Industry knowledge and at least 2 years Industry experience
Accuracy and attention to detail
Judgement and Decision Making
Working under pressure And Deadline driven
Organizational skills / Planning and prioritizing
Interpersonal skills
Settings goals
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Id Subtitle 1018986499

Salt Employee Benefits

Selling for 2+ years

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