Workshop technician

• Refurbish uplifted equipment from site closures
• Refurbishing and servicing all equipment uplifted from sites where necessary or where instructed by the National Field Manager.
• Repairing of all uplifted equipment and managing the entire repairs process
• Creating refurbished equipment from unrepairable equipment
• Getting involved in the repairs process and filing in where necessary for Workshop Administration
• Assist with managing the repairs queue

Primary Responsibilities for the Role

1. Repair process

• Provide support to the current workshop admins, field technicians and management
• Repair all equipment nationally which is uplifted from sites
• Make sure stock availability for equipment repairs
• Make sure all equipment we hold we create refurbished options
• Repair all out of warranty equipment
• Make sure the in-warranty repair process is understood
• Make sure they understand all suppliers and contacts
• Work with stock controllers to make sure you have enough workshop spares available
• Do all Oracle hardware courses available and stay current with Oracle versions

1. Refurbishment Process

• Meet with the Micros Hardware Manager to be briefed on any special requirements.
• The Micros Workshop Technician will ensure that, to the best of his/her ability, the project will be completed within schedule.
• Be able to liaise with Support Staff/ Projects Manager and manage the job assigned or any other dealings that the company deems fit.
• The WSM must sign for all equipment
• The WSM will test all the equipment and submit the details to Projects for quoting
• The necessary servicing, repairs etc. will be done and the equipment stored in the workshop storeroom until it is staged for re-installation, at which stage the staging technician will sign receipt of it.
• The WSM is to maintain a file on all the equipment moving through the workshop.
• Any piece of equipment not working after servicing will be deemed to have been damaged by us and the customer will not be charged for the repair (disciplinary action may be taken if necessary).

1. Support Assistance

• The Micros Workshop Technician is required to support the products assigned to him/her.
• Clients on ‘Stop Support’ are not to be supported without authorization by Management.
• All support calls are to be logged on the in-house call logging system according to the Micros logging standards.
• The Micros Workshop Technician to be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.
• The Micros Workshop Technician must assess the problem and assign a correct priority
• All logged calls are to b...
  
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