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Adapt IT
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1
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The hospitality systems consultant is responsible for micros products installation, maintenance, and support for all projects assigned to
· Responsible for documenting internal installation SOP’s and all project related documents
To ensure high quality customer service
· To uphold adapt it micros values and procedures
To maintain customer success in all project implementations PRIMARY RESPONSIBILITIES FOR THE ROLE
a) Project Implementation
Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre- installation packs, sign-off documents, licensing & support agreements, etc…).Hold telephonic meetings with Project Managers outside Cape Town or communicate via electronic mail or MSTravel to clients’Install the assigned products to the requirements and satisfaction of the client andIf assigned to be Project Leader, the HSC will co-ordinate all aspects of the installation asThe HSC will ensure to the best of his/her ability that each project will be completed withinConduct project sign-off meetings with the clients, during which the sign-off documentation isLiaise with clients and manage each installation, training, refresher training, site visit or any other dealings that the company deems fit.Complete all sign off documentation and time sheets before leaving site after projectThe HSC will not leave site if any outstanding issues are not resolved without explicit permission from
The HSC will arrange a handover meeting with the project manager upon returning from a
client’s site, during which the project manager will be briefed on all aspects of the installation.
Create a copy of each clients’ latest database and store it at the Adapt IT All client
databases are to be stored on CD/HDD or Cloud storage inside the customer’s file.
Hand in all dockets with payment the next day to the administrationAny major changes onsite to be communicated to the client inEnsure a signed delivery note is completed on delivery of any systemTrain client, management & staff in accordance with published trainingProduce training materials as required from time toTo ensure that the pricelist for repairs/Changes are adhered to and that all monies collected are remitted to MicrosTo replace/repair/do changes to the best interest of the client and MicrosPresent training courses to other Micros Consultants as required.Each HSC is required to support the products assigned to him/her.Each HSC may be required to work the 24hr help desk from time toAll support calls are to be logged on th...
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11d
Despatch1
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The onsite IT Graduate resource will be responsible for ensuring the product team delivers software that is prioritised as per business requirements.
PRIMARY RESPONSIBILITIES FOR THE ROLE
The onsite IT Graduate resource will be responsible for the following duties:
Assisting with planning and scheduling.Responsible for updating team planner and sprint boards.Assist Product Owner.Administrative product support.Stakeholder administrative engagement.
MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS:
Completed BSc Computer Science / Information Systems or BCom related degree.Microsoft suite proficient: Excel, PowerPoint, Word.Interpersonal Skills. Problem Solving Skills.Negotiation Skills.Decision making Skills.Communication Skills.Research Skills.
PERSONAL QUALITIES:
Be a good communicator.Be organized and structured. Ability to delegate and follow up on tasks delegated. Have good judgement.Detail conscious. Ability to Multitask. Assertive, pro-active and initiative.Ability to work independently.Team Oriented.Passionate about work. Goal Oriented.Mature individual
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11d
Despatch1
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The Software Development Team of Adapt IT Education delivers solutions for higher education on a global basis. We value diverse skills and look for a wider range of experience but centred on the full stack C# .Net Core with Angular front ends. As a Front-End Developer, you will be required to collaborate with a team of developers and UX designers to develop and maintain a web application. Important responsibilities include applying features to the user interface and implementing mock-up wireframes by UX designers as components. The ideal candidate possesses strong communication skills and ability to develop reusable, efficient, and scalable code. In the role you will provide input into our scalable web-based solutions.
Primary Responsibilities for the Role
Design, Implement and Maintain world-class web applications and workflows
Develop new user-facing features usingCreate new features or parts of applications.Translating designs and wireframes into high quality code.Build reusable components and front-end libraries for future use.Translating designs and wireframes into high quality code.Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
Design Fit for Purpose Solutions & Algorithms
Ensuring cross-platform optimization for mobile phones.Actively contribute to design and planning meetings, discussions, and documentation.
Developer Testing and Verification
Ensure the solution is test friendly by creating effective mechanisms for test data, automated testing hooks and simulations.Ensure reported defects are categorised by priority and fixed as appropriate.Ensure the project management team is informed of potential risks stemming from defects.
Mentorship / Training
Provide mentorship and guidance to internal staff on technical and system processes.Perform internal training for technical staff as required.Ability to mentor and assist others, and to lead internal training sessionsMentor junior resources on specialised knowledge
Qualification and Experience Requirements
5+ years of professional experience in React.jsBSc (Computer Science or Information Systems) /B Com (Information Systems)/Diploma in Information Systems
SKILLS
C# .NET Framework 4.7.2+.NET Core 3.1+ (MVC,MVP, MVVM, REST API, Entity Framework Core)Advantageous (Advanced Chart development for statistics eg Chartjs, )Angular 11 (Advantageous – RxJs, NgRx, Angular Material, Sass, Karma and Jasmine)TypeScript 3+, JavaScript ES6+, Advantageous: (HTML 5/CSS 3, XML, JSON, Azure SQL)The following is preferred, but no...
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12d
Johannesburg CBD1
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The Sales Development Representative is responsible for selling the business’s products & services. He/she is responsible for implementing sales plans, documenting quotes, and reporting sales performance to the line manager.
Primary Responsibilities for the Role
To acquire new business for the hospitality division.Perform cost-benefit and needs analysis for potential customers to meet their needs.Achieve agreed upon sales targets and outcomes within determined schedule through achieving or exceeding allocated Sales Quota.Sales quota to be reviewed annually.Follow up on leads by visiting prospective clients regularly, often enough to maintain their interest but not too often to alienate them.Analyse the territory/market potential, track sales and provide status reports.To entertain prospective clients, where possible combining this with visits to existing satisfied customers.Coordinate sales effort with all team members and departments/divisions requiredTo maintain communication with the client showing an ongoing interest in the installation and the installation team.Ensure that all funds are collected on time as per the contract.To complete a daily log of all activities, quotations sent and lost business.Analyse statistics thereby identifying key sales areas, problems, and success rate.To research prospective client details, finding out as much as possible about the company to ensure a professional approach.To constantly monitor and be aware of competitor activity.To present a realistic proposal to a prospective client, having thoroughly researched cost factors, and ensure that the proposal is achievable.To constantly be aware of new business opportunities and action these.Maintain communications with the office daily.Forward relevant product information, fixes, workarounds, known issues, etc… to relevant personnel within the company.Keep updated on new technologies available, both on Oracle Hospitality software/hardware products, third-party software/hardware products, as well as general IT technologies, related to our industry.Regularly visit the corporate website https://www.adaptit.com/hospitality-consumer-markets to keep informed about corporate developments and news.Regularly visit the MICROS page on Adapt IT SharePoint intranet site and read any published ‘Product Marketing Announcements’ (PMA) and Field Bulletins and presentations available on either Oracle or Micros SA websiteMaintain an adequate level of knowledge in MS Windows operating systems and software utilities as released from time to time.Be able to demonstrate Micros SA product range confidently and knowledgeably.Maintain competitor knowledge.Maintain client files, filing of all quotations and sales doc...
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12d
Higgovale1
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The purpose of the DevOps Engineer is to manage build and release pipelines. Setup and manage local environments as well as client targets for deployments. The DevOps Engineer is further responsible for securing target environments, managing continuous software updates and keeping pace with security technologies relevant to this team, enabling innovative cloud architecture, DevOps processes and help scale the efforts of the development teams.
Primary Responsibilities for the Role
DevOps Strategy
Work closely with the development and infrastructure teams to craft a technical vision.Work with the teams to set to pragmatic goals to meet the technical vision.Help drive the technical strategy related to software distribution.Assist teams to meet their goals.Encouraging and building automated processes wherever possible.Selecting and deploying appropriate CI/CD tools.
Software Distribution
Ensure flawless integration with both internal and external systems.Remove all technical impediments organizationally related to software distribution.Collaborate with all stakeholders to ensure end-to-end quality of software distribution.Implementing various development, testing, automation tools, and IT infrastructure.Setting up tools and required infrastructure to distribute software.
Continuously Process Improvement
Continuously improve the process of software and infrastructure delivery and software distribution.Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline).
Security
Identify and deploy cybersecurity measures by continuously performing vulnerability assessment and risk management.Manage security incidents and do root cause analysis of security incidents.
DevOps Documentation
Communicate and document technical software distribution ideas and direction across the organization.Write and maintain software distribution documentation.Defining and setting development, test, release, update, and support processes for DevOps operation.
Mentorship / Training
Provide mentorship and guidance to team members.Monitoring and measuring customer experience and KPIs.Managing periodic reporting on the progress to the management and the customer.Perform internal training for technical staff as required.Mentor junior resources on specialised knowledge.
Key Competencies
Technical Skills
Knowledge of ...
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12d
Johannesburg CBD1
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The hospitality systems consultant is responsible for micros products installation, maintenance, and support for all projects assigned to
· Responsible for documenting internal installation SOP’s and all project related documents
To ensure high quality customer service
· To uphold adapt it micros values and procedures
To maintain customer success in all project implementations PRIMARY RESPONSIBILITIES FOR THE ROLE
a) Project Implementation
Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre- installation packs, sign-off documents, licensing & support agreements, etc…).Hold telephonic meetings with Project Managers outside Cape Town or communicate via electronic mail or MSTravel to clients’Install the assigned products to the requirements and satisfaction of the client andIf assigned to be Project Leader, the HSC will co-ordinate all aspects of the installation asThe HSC will ensure to the best of his/her ability that each project will be completed withinConduct project sign-off meetings with the clients, during which the sign-off documentation isLiaise with clients and manage each installation, training, refresher training, site visit or any other dealings that the company deems fit.Complete all sign off documentation and time sheets before leaving site after projectThe HSC will not leave site if any outstanding issues are not resolved without explicit permission from
The HSC will arrange a handover meeting with the project manager upon returning from a
client’s site, during which the project manager will be briefed on all aspects of the installation.
Create a copy of each clients’ latest database and store it at the Adapt IT All client
databases are to be stored on CD/HDD or Cloud storage inside the customer’s file.
Hand in all dockets with payment the next day to the administrationAny major changes onsite to be communicated to the client inEnsure a signed delivery note is completed on delivery of any systemTrain client, management & staff in accordance with published trainingProduce training materials as required from time toTo ensure that the pricelist for repairs/Changes are adhered to and that all monies collected are remitted to MicrosTo replace/repair/do changes to the best interest of the client and MicrosPresent training courses to other Micros Consultants as required.Each HSC is required to support the products assigned to him/her.Each HSC may be required to work the 24hr help desk from time toAll support calls are to be logged on th...
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12d
City Centre1
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To ensure the accurate and timeous accounting and reconciliation of company transactions and the production of the company’s monthly financial and management accounts by ensuring that all input documents are complete, accurate, correctly coded and authorized.
PRIMARY RESPONSIBILITIES FOR THE ROLE
Responsible for the procurement process, reconcile suppliers account and ensure payments are doneReconciles balance sheet and ensure outstanding items are cleared timeouslyMaintains general ledger accounts by reconciling accounts receivable detail and control accounts; prepare accounts payable ledgersSecures financial information by completing database backups, keeping informationIdentify, manage, report and resolve any issues/potential risks that areQuality of continuous stakeholderQuality of documentationEnsure all deliverables are accompanied by good analysis of itemsBuild relationships with people that help you
QUALIFICATION AND EXPERIENCE REQUIREMENTS
Grade 12Bcom Accounting degree/ related degree
SKILLS
Attention to
ATTRIBUTESa) Personal Attributes and Qualities
Excellent communication skills (written and verbal).Good interpersonal skills - liaise with suppliers, clients, stakeholdersGood verbal and written communicationGood planning and organisational skills
b) Business Acumen
Collaborative teamFinancialGood ability to assimilate data into valuableGood ability to priorities and
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12d
City Centre1
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The Technical Support Engineer position is within the Digital Transformation for Learning (DT4L) business unit (BU) within Adapt IT’s Education division. The Digital Transformation for Learning (DT4L) BU is responsible for providing technical solutions to new and existing on Learning Management Solutions and Learning Content Development, LMS Plugins and application programmable interface (API), learning management system (LMS) Infrastructure configuration, (hosting and bespoke solutions).
The position based in Adapt IT’s Johannesburg Campus, you will be working as part of a team on the support desk and assisting customers with requests for technical support via e-mail, telephone, and an online helpdesk. Providing a high level of efficiency, speed and good service to maximise customer satisfaction and promote future sales. You will be an e-learning expert that can help our customers get the most out of their environments.
You will have monthly targets as well as monthly learning objectives which will be reviewed at the end of the month and your performance will be measured against this.
Primary Responsibilities for the Role
Moodle Learning Support
First line support for Moodle and other e-learning solutions dedicated for our clients.To attend to tickets created by users and stakeholders on the internal e-ticketing system related to relevant digital platforms;Working to keep within the service level agreement (SLA) - to monitor ticket responses and channel or engage relevant staff members responsible for queries or with supervisory persons to facilitate provision of responses to user queriesPerforming root cause analysis of customer issuesEnsuring all tasks are completed within SLAs - To monitor other communication platforms such as designated communication spaces and attend to queries where possible;Ensuring adherence to Information Technology Infrastructure Library (ITIL) processes and guidelines pertaining to Service Desk, Incident, Problem, Change and Request Fulfilment ManagementEnsuring weekly, monthly, quarterly reports on Incidents are generated and submittedEnsuring constant and prompt Customer communication about incidents is maintainedTo direct received queries to relevant staff and offices;To propose Canned Responses (pre-designed responses) for the e-ticketing system informed by the common responses to incoming queries;To propose Frequently Asked Questions (FAQs) and Responses as per common and anticipated queries;To monitor information pages of services offered to clients to ensure their relevance and currency, while proposing improvements;To proposing User tours or adjustment of User tours on the Moodle LMS;To provide feedback during the evaluation of eLearning user guides and manuals while suggesting improvements in...
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12d
Johannesburg CBD1
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Responsible for the capture of orders, creating delivery notes, following up on outstanding delivery notes from projects and creating credit notes.
To manage the administration involved prior, during and after each micros project.
Responsible for sorting and filing all project documentation (sign off’s, timesheets, Delivery Notes…. etc.)
Keeping and managing all Customer’s project related files.
To ensure high quality work and customer service.
To uphold adapt it micros values and procedures.
To maintain customer success in all project administration.
Primary Responsibilities for the Role
Administration
Create jobs on Service Manager and produce delivery notes.Process credit notes and price adjustments after authorization from directors.Check and control all credit notes and keep them in sequenced numbers.Inform Project Managers of all credit notes that need to be signed and re-raised.If the customer AR number does not exist, follow up with the Account Manager to create and promote from CRM.Notify Account Manager of incomplete or wrong AR customer informationProvide sales / customers with copies of invoices upon invoicing (only on request)Invoice courier charges – get UTI info and courier control sheet for backupFile in sequential order and upload to Digital CabinetSolve queries regarding invoicingWeekly – update / correct the job codes and Account Managers on VM jobsPrepare pro forma invoices on requestUpdate the open job status reportLiaises with the account department to assist with the accurate invoicing of software, labor, travel and other charges.Arrange weekly project meetings with the sales department to discuss upcoming installations/projects.Maintain client folders.Maintain all client license & support agreements and ensure that signed copies are filed.To account for all dockets and documentation issued by Micros.File all Sign off, DN and project documentation on Digital CabinetEnsure that Project completed signoff documentation is returned by Installations team.Ensure that Technicians hand back completed Timesheets for each site.Follow-up with Technicians on all outstanding documents, databases, Server swop Forms, DN and TimesheetsReconcile installers’ time sheets with the original order and invoice.Make a new suspension file for each CustomerMake accommodation bookings as and when requested by PMs and send the invoice to Accounts for EFT paymentSchedule Staging TechnicianPrepare Monthly Invoicing Report Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre-installation packs, ...
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12d
Higgovale1
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As a Test Automation Engineer you will design automation tests, this include develop automation scripts and finding solutions for automation problems. To be successful as a Test Automation Engineer, one should be exceptionally accurate, possess a superior mathematical aptitude and be proficient in programming languages.
Primary Responsibilities for the Role
Designing and writing test automation scripts
Design and write test automation scripts.Use test automation frameworks.Identify defects in software as a result of testing.Investigate the cause of defects identified through testing.Work with software developers to identify bugs in software and suggest solutions.
Quality assurance of software developed
Review requirement definitions, specifications and manuals to ensure quality of software and tests to be developed; i.e., perform manual static testing.Select and develop appropriate test automation tools.Use risk-driven techniques to develop, maintain, and execute automated test suites.Work with the development team to capture and reuse automated unit test cases, test stubs and drivers, and other development test objects.Recognise the quality implications of known bugs and the impact of proposed changes on the testing process.Work with the release engineers to create and maintain an automated build verification (“smoke”) test.Ensure proper version control and configuration management of all test objects developed and test environments used.Use diagnostic tools/techniques to identify the root cause of software failures, asking pertinent questions and obtaining answers where possible.Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time.Recommend improvements to software.Provide resolutions to app/system issues, driving stability, efficiency and effectiveness.
Results Tracking and Reporting
Document bug reports upon discovery of a quality problem.Update test execution status on the outcome of test iterations.Trace test cases and results back to specific quality risks.Assist in the creation of test status reports and metrics (e.g., Test Dashboard).
Mentorship / Training
Provide mentorship and guidance to internal staff on technical and system processes.Internal trainingAbility to mentor and assist others, and to lead internal training sessionsMentor junior resources on specialised knowledge, sharing of novel solutions reached.
Qualification and Experience Requirements
Bachelor's degree in computer science, software development, or a related field...
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12d
Johannesburg CBD1
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PURPOSE OF THE POSITION
This role is within the Micros support department of Micros South Africa, providing support on the Micros products from database configuration, front end configuration, 3rd party assistance and operating system. Ensuring at all times that the company’s process and control measures are adhered to.
PRIMARY RESPONSIBILITIES FOR THE ROLE
· To provide telephonic / remote / onsite support for all Micros products
· Clients on ‘Stop-Support’ are not to be support without the authorization by Management.
· To ensure accurate and timely updates of logged support issues one the in-house call logging system.
· To be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.
· To make sure the billing process is adhered to with regards to chargeable calls and managed with the help of account managers and projects. *
· Be responsible for interaction with customers via email, telephone etc.
· Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.
· Maintain all documentation required by Micros.
· Assist with the occasional implementing, testing and writing of any documentation that may be required.
· Test and troubleshoot new versions prior to release.
· To employ sound decision making when dealing with customer support issues. i.e. escalation, resolve customer issues in the most efficient manner, in the shortest possible time.
· To maintain effective communication with our customers at all times, through a planned program of scheduled telephonic conversations and meetings.
· Inform the relevant account managers of support/maintenance issues regarding their clients.
· Attend any relevant training course which is set to improve knowledge on the company’s or associated applications
· Prioritizing numerous issues of varying severity & service levels and dealing with them accordingly.
· Collaborating extensively with peers and other teams to drive problem resolution and contribute in growing the knowledge
· Logging and managing support cases with 3rd parties.
· Dealing with all historical cases – cases include configuration changes, training cases and balancing queries.*
· Will be responsible for support installs this would include new credit card installs and other installs deemed necessary.*
· Scheduled patch installs.*
· Support issues with regards to new database role outs.*
· Make sure cases are updated and SLA is kept on the cases owned by the individual.*
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12d
Johannesburg CBD1
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The candidate will form part of the USSD Domain team and will be responsible for ongoing Development of the Application and Solution. This is a very busy environment and continuous delivery is expected with deployments to production usually 4 times a week. He /she will also assist the BA with User Requirement Specification (URS) content.
He/she will also be expected to provide 3rd level product support and will be expected to perform a standby function.
The position requires a self-motivated individual with intermediate to senior level experience in software development who can perform a technical lead role.
A typical project will require front-end, back-end and integration development using microservices architecture (full stack development).
Candidates should contribute to improvements to our processes and systems and be involved in technical decision making.
Candidates should be able to work solo on some projects or as part of a team on others.
Primary Responsibilities for the Role
Other responsibilities will include the following:Application and Solution developmentMaintaining and contributing to system standards.Improve the automation of tasks where possible.Managing system security.Capacity and performance management.Research and recommend innovative approaches to improving efficiency.Providing Team leadership
Minimum Qualification and Experience Requirements
Tertiary Engineering or Computer Science Degree5+ years experience as a Java software developer.A high degree of interest and experience in Linux.Golang, Java, Groovy scripting development experience.Full Stack development experience.Shell scripting ability for system administration.Knowledge of networking protocols and technologies (TCP/IP, SOAP, HTTP, XML, RADIUS, Diameter, SCTP).Ability to learn quickly and work independently.Ability to lead a small development team.Ability to work under pressure
Nice to have Experience
Experience in a Telco environment.Linux system administration (RedHat/Centos, Apache/NGINX, MySQL/MariaDB, Bash, Python).Big Data / Analytics / Monitoring experience using Elastic, Tableau, Grafana, Prometheus.Telecommunications technologies (SS7, SIGTRAN, MTP, SCCP, TCAP, MAP, CAP, etc).
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12d
Johannesburg CBD1
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An exciting opportunity exists for a suitably qualified and experienced individual to join the team as a Junior Financial Accountant/Financial Accountant.
This position is responsible for completing financial accounting activities to support the production of accurate and timely financial results in compliance with IFRS.
The ideal candidate must have a minimum of 3-Years relevant experience and must be a team player, with exceptional attention to detail and one who adheres to tight deadlines.
Primary Responsibilities for the Role
Perform financial accounting processes and perform a range of assigned month end close procedures including preparing balance sheet reconciliations and preparation of journals to support the month end process.Application of accounting standards and practices in accordance with IFRS and local country requirements.Preparation of monthly management accounts with comments on variances.Assisting in the monthly forecast process and assist in the preparation of annual budgets.Preparation of the finance board report and 12-month cash flow requirements.Liaising with the external auditor, facilitating an efficient audit as a continuous improved process.Assisting with Group internal audits and contribute to improvements in business processes and internal control.Provides technical expertise to ensure accurate and timely compliance with filings, includingworking with external providers to meet the local taxation and statutory compliance requirements.Assist financial manager and senior financial accountant with preparation of month-end reporting workbooks.Vendor and customer vetting and onboarding.Capturing of invoices and purchase orders.Administer accounts payable, accounts receivable, and assist payroll departments. Manage debtors book and collection of outstanding debtorsStrong knowledge and experience of accrual accounting, project accounting and WIP. Manage and maintain WIP schedules, RRiA schedules and monthly forecasts from businessKnowledge and experience with Microsoft office and SAGE X3.Other ad-hoc tasks
Minimum Qualification and Experience Requirements
Previous experience working in a geographically diverse businessSolid understanding of multi-currency finance environments
PERSONAL ATTRIBUTES
Focused and results oriented, driven by excellence.Deadline driven with ability to work well under pressure.Strong analytical ability to interpret financial information.Excellent organisational skills, attention to detail and pro-active decision making.Be a strong team player.Effective communicator at all levels and ability to work collaboratively with transparency.
...
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12d
Johannesburg CBD1
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The Account Manager is responsible for selling the business’s products and services to our existing client base. He/she is responsible for implementing sales plans, documenting quotes, and reporting sales performance to the line manager. The Account Manager has the responsibility of making sure each department meets the needs of their clients and customers. They handle customer complaints, find solutions to their needs, and maintain a positive relationship between both parties for future business venture opportunities.
Primary Responsibilities for the Role
Operating as the lead point of contact for all customer account management matters.Building and maintaining strong, long lasting customer relationships with the intention of retaining customers and maximising revenue.Overseeing customer account management, including negotiating contracts and agreements to maximize profit.Collaborate with sales and other departments to identify and grow opportunities and revenue.Assist with challenging customer requests, or issue escalations as needed.Achieve agreed upon sales targets and outcomes within determined schedule through achieving or exceeding allocated Sales Quota.Sales Quota’s will be reviewed annually and can be amended through the addition/removal of accounts.Perform cost-benefit and needs analysis for existing customers to meet their needs.Identify additional business needs of client base through observation and the completion of a full sales survey.To entertain customers, where possible with visits to existing satisfied customers with the intention of selling additional or new products.Coordinate sales effort with all team members and departments/divisions required.To maintain communication with the client showing an ongoing interest in the installation and the installation team.Ensure that all funds are collected on time as per the contract.To complete a daily log of all activities, quotations sent and lost business.Analyse statistics thereby identifying key sales areas, problems, and success rate.To constantly monitor and be aware of competitor activity and maintain and share competitor knowledge.To present a realistic proposal to a client, having thoroughly researched cost factors, and ensure that the proposal is achievable.To constantly be aware of new business opportunities and action these.Maintain communications with the office daily.Forward relevant product information, fixes, workarounds, known issues, etc… to relevant personnel within the company.Keep updated on new technologies available, both on MICROS software/hardware products, third-party software/hardware products, as well as general IT technologies, related to our industry.Regularly visit the corporate website https://www.adaptit.com/hosp...
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12d
Higgovale1
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The Telkom Team Lead position is key to the Telkom SA Managed Service (FTC) environment which is responsible for the ongoing Development of the Application and Solution at our Customer. He/she must ensure clear communication between all the relevant stakeholders involved. These stakeholders include Adapt IT Developers, Customer BA’s, Project teams and Customer other customer staff. He/she must also manage the Adapt IT team daily and ensure that the Level 10 meetings as well as the daily Stand-up meetings are held. As this is a very busy environment and continuous delivery is expected with frequent deployments the role requires prioritisation, scheduling to ensure successful delivery of these projects. This will be with consultation with the Customer Project managers and the Adapt IT Telkom squad. He /she will also assist the Customer BAs to create User Requirement Specification (URS) content with respect to technical designs. Due to the high volume of CR’s and projects received, clear records, documentation and timesheets must be kept and updated when necessary. He/she must also guide the Adapt IT staff with respect to their IDP’s and complete their KPI’s timeously. Good people management skills and time management are vital in this position
Primary Responsibilities for the Role
Manage the Team members daily and ensure weekly level 10 and daily stand-up meetings are held.Work closely with the technical lead/developers to ensure projects are on track i.e., developed, tested, and deployed to production as agreed with Telkom.Maintain a high level of communication between the Adapt IT team and the Customer BA’s, the relevant Business unit Project Managers, Scrum master, Release manager.Manage and prioritize all incoming projects and CR’s together with the Customer Telkom project team.Together with the developers ensure that all CR related defects get timeously addressed and development is prioritized.Work with customer Business Analysts (BA) to design & communicate requirements.Protect the interests of Adapt IT and the Telkom squad.Review documentation quality.Oversee output in terms of design and delivery quality.Drive for continuous Improvement and innovation across architecture, engineering, and quality.Ensure together with the project administrator that all required documents are uploaded onto the JIRA case. This must be done for each CR and must include the following documents, MOP, URS, and any other project specific documentation.Ensure that project administrator is tracking all time logged and that timesheets are up to date for all staff.Ensure that monthly report is completed by project administrator and is sent to Telkom management team.Monitor Support and ensure that weekly updates are provided on all tickets for that week to the customer
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12d
Johannesburg CBD1
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Application and investigative support/development of ERP financial systems and sub systems. Provision of programming changes to high technical level of competence to correct bugs and ensure high levels of quality are maintained. Identification of system errors and issues, and responsible decision-making on best-fit scenarios /best solution to pursue in addressing these. Delivery of program designs from logical/functional specifications, to ensure high quality development, maintenance, and enhancement of financial systems and sub systems. Execution, implementation and onsite support of new functionality released to production environments
Primary Responsibilities for the Role
Investigate system malfunctions across financial systems and sub systems
Support application systems and business processes
Annotate detailed solutions to assigned logs on the call tracking system in a clear and concise manner
Determine severity of issue and respond to client within SLA-stipulated timeframes ensuring solutions are communicated and understood by end users
Make required programming changes to high technical level of competence to correct system bugs, while ensuring high levels of quality are maintained
Adhere to stipulated best-practice roll-out procedures, and ensure necessary documentation and UAT has been signed off in accordance with agreed processes before any change is released
Provide clear and detailed input to development teams with regards to any system changes
Provide professional support ensuring user satisfaction and clear understanding of system functionality
Identify system errors and issues and make decisions with regard to the best solution that can be provided
Provide onsite system training to end-users where required
Provide system implementation /support functions as and when assigned
Create logical, innovative solutions to complex requirements
Provide technical estimates to project managers where required
Review technical deliverables to ensure that what has been built meets user expectation
Manage quality assurance, system & user acceptance testing where required
Require minimal supervision, and demonstrate ability to take high ownership of work assigned
Execute software configuration where required, adhering to standard protocol.
Follow-up, update and close all issues on call-logging system after resolution, ensuring that end-user is satisfied with end result
Provide guidance and support to junior/other intermediate developers to ensure that enhancement/project deliverables are met within required time and budget estimations.
Desired Skills, Experience and Qualities:
Education & Qualification
BTech, IT/Computer Science degree or diploma
Preference if OCP certificatio...
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12d
City Centre1
The candidate will form part of the VCR DRC and VCLS Domain Team and will be responsible for ongoing 3rd level Customer support for VCDRC, VCLS and VCZA PAMP. He/she will be Responsible for providing specialist, high-level technical advice and support for the installing, testing, tuning, optimising, diagnosing problems, repairing, upgrading and maintaining both externally and internally supplied hardware and system software such as operation systems, data management products, office automation products, embedded systems, and other utility enabling software and related equipment. Responsible for high-level troubleshooting and system security, and ensures repairs are undertaken in accordance with organisational policy and standards. Prepares progress reports for all work performed.
Primary Responsibilities for the Role
Configure Linux OS, network and applications for new systemsMaintain and contribute to system standardsImprove and automate support tasksManage system securityAssist with OS and manage application patchesManage system capacity and performanceResearch and recommend innovative approaches to improve efficiency.Update the Freshdesk support ticketing information and ensuare all tickets are closed when completed.Creation of Root Cause Analysis documentation when required.Attending monthly support meetings with the customer together with the Service delivery manager.
Minimum Qualification and Experience Requirements
A tertiary Engineering or Computer Science degree.A high degree of interest, experience and certification in Linux.Shell scripting ability for system administration.Linux system administration (RedHat/Centos, Apache/NGINX, MySQL/MariaDB/MongoDB, Bash, Python).Knowledge of networking protocols and technologies (TCP/IP, SOAP, HTTP, XML, RADIUS, Diameter, SCTP).
Nice to have Experience
Telecommunications technologies (SS7, SIGTRAN, MTP, SCCP, TCAP, MAP, CAP, etc).Load Balancers, Routers, Firewalls.Monitoring experience using Elastic, Tableau, Grafana, Prometheus.OpenStack, KVM, Xen, Vmware, Docker, Kubernetes, Redis.
Personal Qualities
The Candidate must be able to handle a pressured environment and be able to multi-task. He or She must be able to work independently but also be a strong team player. In addition the following qualities are also vital:
Stong Leadership SkillsClear Communication skillsStrong Team playerAbility to learn quickly and work independently.Ability to work under pressure
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDMyMjA1MDU4P3NvdXJjZT1ndW10cmVl&jid=1285740&xid=4032205058
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12d
Johannesburg CBD1
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The Technical Consultant forms part of the Support team. The Support team ensures that software is effectively implemented, maintained and continues to provide up time within the customer. Customers are enterprise wide and across the African continent. The Technical Consultant’s primary focus is to ensure the Software Technology is always effectively functional as well as to deliver the objectives the customer originally and continuously require.
Primary Responsibilities for the Role
Delivers and executes quality Support to the customer as per the SLA/Contract
Troubleshoot AdaptIT EPM softwareTroubleshoot hardware faults linked to the softwareInstalls as per protocol AdaptIT hardware and softwareConducts root cause analysisConducts maintenance, commissioning and health checks on the systemEffective administration, reports and feedback of tickets assigned.Investigate and identify potential flaws with the in-house software and assist with rectifying any such potential flawsInvestigate and identify potential issues with buffer hardware, customer’s environment (LAN/WAN), customer’s serversConducts maintenance, commissioning, health checks as well as advising the customers on their solutionsEffective communication with customers and internal operations to ensure that the software is delivering on the solution offered.Raising any software bugs, feature enhancements and potential road map items to our inhouse Development Team.
Project implementation
Follows a detailed project plan and ensures delivery of own objectives within the project planAssists with management of multiple vendorsFollow project plans with implementation of hardware and/or provisioning of our software solutions on our hosted platforms or when required to deploy onsiteCommunicates actively, verbally and written regularly during project implementation.Takes responsibility of signoff of project assignments.
Consulting and customer engagement
Guides, trains and advises users of the system on achieving optimal usage of our EPM software solutions.Ensures effective communication and informs the team and customers.Able to extract, read and understand information provided by the system and can consult to users at customers on its impactAbility to do full root cause analysis as documented
Collaborating with Sales where appropriate to ensure that SLA is being met and actively engages when customers in pain are evidentCollaborating closely with Technology to ensure that trends with regards to existing or new products are constantly reviewed and monitored.Engaging in value adding communicati...
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12d
Johannesburg CBD1
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We are looking for a creative and very passionate Copywriter to write clear and concise copy for any of marketing collateral (products brochure, blogs, ads, publications and websites). Your words will inform and engage target audiences.
Our ideal candidate is a team-spirited, skilled and imaginative writer with an eye for detail. If you can grasp project requirements quickly and offer valuable insight, we’d like to meet you.
Submit up to three writing samples, so we can get an idea of your best work. Feel free to include links to your content or portfolio in your application.
Primary Responsibilities for the Role
Writing clear, compelling copy for various mediums (e.g. ads, blog posts, newsletters, mailers, brochure and other marketing collateral on & offline )
Conducting thorough research and interviews
Working with creative professionals to build marketing projects and campaigns.
Research industry-related topics (combining online sources, interviews and studies)Conduct high-quality research and interviewsWrite clear marketing copy to promote our products/servicesPrepare well-structured drafts using Content Management SystemsProofread and edit blog posts before publicationSubmit work to editors for input and approvalCoordinate with marketing and design teams to illustrate articlesConduct simple keyword research and use SEO guidelines to increase web trafficPromote content on social mediaIdentify customers’ needs and gaps in our content and recommend new topicsEnsure all-around consistency (style, fonts, images and tone)Update website content as needed
Minimum Qualification and Experience Requirements
Proven experience as a copywriter or related roleKnowledge of online content strategy and creationExcellent writing, editing and proofreading skillsExperience with SEOStrong research skillsCreativityCollaborative spiritExcellent time-management and organizational skillsBSc/BA in marketing, English, journalism or related fieldKnowledge of French language may be beneficial
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjc2NDMyNzgyP3NvdXJjZT1ndW10cmVl&jid=1280285&xid=1676432782
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12d
Johannesburg CBD1
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We are looking for an experienced WordPress Developer design, develop and deliver a content rich web site. As a WordPress Developer, you will be responsible for both back-end and front-end development, including creating WordPress themes and plugins.
Primary Responsibilities for the Role
Designing and implement data user web site according to the specificationEstablish the necessary security related to the different users rolesGuiding the website’s architectureEnsuring high-performance and availability, and managing all technical aspects of the CMSHelping formulate an effective, responsive design and turning it into a working theme and plugin.
Minimum Qualification and Experience Requirements
Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQueryExperience building user interfaces for websites and/or web applicationsExperience designing and developing responsive design websitesComfortable working with debugging tools like Firebug, Chrome inspector, etcAbility to understand CSS changes and their ramifications to ensure consistent style across platforms and browsersAbility to convert comprehensive layout and wireframes into working HTML pagesKnowledge of how to interact with RESTful APIs and formats (JSON, XML)Strong understanding of PHP back-end development
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTMzMzU5ODA2P3NvdXJjZT1ndW10cmVl&jid=456717&xid=2533359806
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12d
Johannesburg CBDSuccessfully Added to List
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