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Customer Services Consultant
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1 year ago1489 views
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General Details
Location:
Advertised By:Agency
Company Name:Headhunters
Job Type:Full-Time
Description
Our client in the FMCG Industry based in Johannesburg is currently looking to employ a Customer Services Consultant.
An awesome career opportunity awaits!
Requirements:
- Grade 12 certificate.
- 3 years’ experience working on Microsoft operating systems.
- Strong administrative skills.
- No specific experience in IT is necessary.
- A successful candidate needs to be good with people.
- Have a passion for customer service excellence.
- The successful candidate will need the ability to manage End User frustrations effectively.
- Ability to work well under pressure and be able to identify and manage priorities.
Responsibilities:
- Create and Maintain documentation. This includes creating process documentation, user documentation, help guides, user guides, product manuals, etc.
- Manage the Helpdesk phone. This includes taking calls and ensuring that all calls are logged in the system as well as providing feedback on already logged calls. This will be done by communicating with the relevant people internally to provide feedback to the end users.
- Manage WhatsApp groups. This includes taking down and logging of calls that are submitted via WhatsApp.
- Communication to the business. This includes ensuring that important communications are sent to the business as and when needed in a professional manner.
- Pulling reports and providing to business. Telephones, Helpdesk, other. These are done usually on a monthly or weekly cycle but can also be requested ad hoc.
- Assist in Helpdesk Management. This includes following up on calls for staff as well as managing outsourced calls.
- Quotes and Orders. This includes loading of quotes, requesting quotes and managing the fulfilment of those that become orders.
- Follow up with services providers on issues logged externally. From time-to-time calls are logged with service providers (such as phones, printers, arch, SAP, internet lines etc..) These calls need to be managed and service providers held to SLA agreements.
- IT Training. Setup and provide basic IT training for new employees as well as existing employees on IT processes and productions. For example: how to apply for leave, claims, access company policies etc.
- General Admin. This includes any IT administration task that may need to be done, for example: taking minuets in meetings when requested, organizing training, organizing IT functions etc.
- Maintenance of Chronoscan. This includes mapping documents for electronic extraction. (EDI)
- Maintenance of the telephone system. This includes setting up new phones, speed dials etc.
Please note should you not receive a response within two weeks of applying please consider your applicatio...
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Id Subtitle 1185229232
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Headhunters
Selling for 2+ years
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PURPOSE OF THE POSITION
This role is within the Micros support department of Micros South Africa, providing support on the Micros products from database configuration, front end configuration, 3rd party assistance and operating system. Ensuring at all times that the company’s process and control measures are adhered to.
PRIMARY RESPONSIBILITIES FOR THE ROLE
· To provide telephonic / remote / onsite support for all Micros products
· Clients on ‘Stop-Support’ are not to be support without the authorization by Management.
· To ensure accurate and timely updates of logged support issues one the in-house call logging system.
· To be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.
· To make sure the billing process is adhered to with regards to chargeable calls and managed with the help of account managers and projects. *
· Be responsible for interaction with customers via email, telephone etc.
· Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.
· Maintain all documentation required by Micros.
· Assist with the occasional implementing, testing and writing of any documentation that may be required.
· Test and troubleshoot new versions prior to release.
· To employ sound decision making when dealing with customer support issues. i.e. escalation, resolve customer issues in the most efficient manner, in the shortest possible time.
· To maintain effective communication with our customers at all times, through a planned program of scheduled telephonic conversations and meetings.
· Inform the relevant account managers of support/maintenance issues regarding their clients.
· Attend any relevant training course which is set to improve knowledge on the company’s or associated applications
· Prioritizing numerous issues of varying severity & service levels and dealing with them accordingly.
· Collaborating extensively with peers and other teams to drive problem resolution and contribute in growing the knowledge
· Logging and managing support cases with 3rd parties.
· Dealing with all historical cases – cases include configuration changes, training cases and balancing queries.*
· Will be responsible for support installs this would include new credit card installs and other installs deemed necessary.*
· Scheduled patch installs.*
· Support issues with regards to new database role outs.*
· Make sure cases are updated and SLA is kept on the cases owned by the individual.*
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Job Description
My client based in the North of Johannesburg is seeking a Solutions Architect - Computer Endpoints.
The Solutions Architect - Computer Endpoints is responsible for the overall vision and architecture of computer endpoints in the organisation. This includes defining the configuration of the end points, determining the security standards and defining the policies to manage the endpoints.
The Solutions Architect is a senior member of the technical team and will also be responsible to assist in resolving computer endpoint issues and play the role of the technical lead to the HelpDesk team.
Responsibilities:
Responsible for the overall architectural design of computer endpointsDefining, documenting and sharing policies and standards applicable to computer endpointsProviding recommendations and roadmaps for proposed solutionsDefining standards applicable to maintaining computer endpointsIdentifying and advocating process improvements and helping develop solutions to support theseProvide technical leadership and mentorship to the HelpDesk Team.Supporting the HelpDesk team to understand and resolve issues.Identify gaps in the current environment and propose ways to enhance it.Providing recommendations and roadmaps for proposed solutions
Characteristics:
Team PlayerCoachProcess ChampionCustomer ChampionAbility to plan, organise and prioritiseRisk MitigatorSolutioner and strategic thinkerKnowledge managerRelationship builderChange LeaderCommunicate at all levels of the organisation
Skills:
In-depth technical knowledge and practical experience of Technology Infrastructure, including the Microsoft Operating System architecture (Windows and Windows servers) and Mac OSAdvanced understanding of networking to support your knowledge of the operation of computer endpointsPositive attitude, problem solver, strong leadership skills with the ability to drive change, structured and organisedAbility to understand business requirements, design enterprise solutions and drive the roll-out and adaption of these
Knowledge and Education:
5 - 7 years experience as a Computer Endpoint and Active Directory expert3 - 5 years experience as a Solutions ArchitectMicrosoft Windows Operation SystemsMac OSIn-depth knowledge of Active Directory and Group PoliciesNetwork and security
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PURPOSE OF THE POSITION
The purpose of this position is to provide assistance, advice, problem solving and technical information to internal and external customers regarding the use of the iManage and Co-Flo software applications.
DAILY RESPONSIBILITIES
Provide iManage and Co-Flo technical support to internal and external clients. Application Support Technicians are members of the customer support team that troubleshoot iManage and Co-Flo applications, document issues and resolves conflicts. Assist users in troubleshooting issues to identify potential resolutions and advise end users on the necessary steps to achieve solutions. Contribute to the support team knowledge library for continuous improvement.
Primary Responsibilities
Provide 1st line iManage and Co-Flo telephonic and email support to customers.Provide technical product knowledge and support on the iManage Document Management System and Co-Flo developed software for our rapidly expanding client base.Have a solid knowledge of Co-Flo and be able to communicate with knowledge and confidence to clients about our products and how they have been implemented at their site.Ensure tickets are logged in the Support System (HALO) and maintain updates and information in line with procedures.Ensure resolutions of tickets on the Support System and other calls assigned.Ensure that all tickets in the Application Support Team “unassigned” queue are assigned to the correct tech.Follow up with customers to ensure the issue has been resolved.Work closely with the management of the business to ensure swift escalation of client issues where appropriate.Research and identify solutions to client technical problems.Perform and complete system health reports.Work with the project team on implementation tasks.Monitors, resolves and escalate iManage and Co-Flo server related active issues on N-Central.
Duties and Accountabilities
Report to and take direction from the Support Manager.Ensure the call queue is managed efficiently and in a timely manner.Respond to issues raised from clients promptly guided by SLA timelines.Engage with our clients in a pleasant and courteous manner.Display initiative in your role.Provide technical training to the other members of the team on key application areas.Document ticket solutions to build the knowledge library
Additional Responsibilities
Occasionally weekend or after-hours work may be required.Respond to high priority calls out of hours if required.
Mandatory Qualifications
MatricMicrosoft Certifications
Microso...
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Who are we: A leading global architectural and interior design firm with a focus on the luxury hospitality industry is looking for a Senior Architect to join their team.
Who are we looking for: A senior architect who has worked on hospitality projects or been involved in high-end residential projects.
What will you do:
The general purpose of this job is producing architecture services, along with the required drawings and detailing for the typical stages of workThe Senior Architects will undertake a variety of projects from inception and conceptual development and to construction drawings and installationShould execute a leadership and manager role over cross departmental teams and projects.Must possess advanced knowledge on design, architectural theory, construction, and documentation.
What do you need:
Relevant degree requiredPortfolio of work to presentMust be able to travel internationally for various projects.
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*Reference: JHB005343-PC-Jh-1*
Our client in the Real Estate and Property industry is seeking an Outbound Call Centre Agent to work remotely
**Minimum requirements:
**
* Matric
* Min 2 years’ Outbound Call Centre Experience
* Own Laptop/Computer with Wi-Fi is essential
* Draw daily leads from HubSpot CRM System
* Contact property owners who are
potentially in the market to sell their property
or to create an opportunity to consider selling
their property to the company
*
Consultant: Poleen Cass - Dante Personnel Johannesburg
Apply via our website (www.dantesa.co.za)(\https:/www.dantesa.co.za\)
If you do not hear from us within 5 days, please accept that your application was unsuccessful*
R R6 000 plus Commission
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GENERAL DESCRIPTION – JOB PURPOSE
My client a well-established NPO operating in Southern Africa with facilities offering a range of accommodation choices for independent, assisted, frail and dementia care for the Aged is urgently recruiting for a Fundraiser - Partnership Co-Ordinator for their Johannesburg Establishment (House) .
The Partnership Coordinator (HPC) / Fundraiser is a multitasker by nature. He / She has excellent communication, administration, and project coordination skills with a solid understanding of Marketing and Sales principles.
The HPC provides implementation and coordination on the ground level and ensures all event projects and activities are executed to both brand and organisational standards
REMUNERATION:
My Client offers a Competitive market related Salary package – Negotiable
COMPETENCIES REQUIRED (MUST HAVE)
Certificate / Diploma: Events Management, Administration, Project Management or HospitalityWell-presentedStrong verbal and written communicator (English, Afrikaans)Works well under pressureConscientious with tasksDetail-orientatedGood presenter (Formal and informal)PassionateOrganisedFriendly, approachableAdaptableAbility to establish priorities and work independently.Developed interpersonal skillsPrincipled, ethical, and professional.Consistently displays a high level of enthusiasm, energy, initiative, and drive.2-3 years prior experience in events, marketing and / or project management1-2 years’ experience in fundraising activities and initiativesExcellent verbal and written communication skills.Proficiency in MS officeValid SA Drivers licenceOwn vehicleOwn Smart phone device equipped with updated messaging and camera-functionality
GENERAL DUTIES AND RESPONSIBILITIES
Campaigns
Campaigns - Capital Projects as per budget (4 Quarters = 4 campaigns)
Plan and Coordinate:
maintain applicable project schedulesset up yearly planning tasks for all Capex projects needs as directed by the Facility Manager. (i.e., Maintenance Equipment, Gardens & Equipment, House Aesthetics Look & feel, Furniture Needs, Housekeeping & Linen, Washing Machines & Tumble Dryers, Nursing & Medical).Task tracking, deadlines, and deliverables as set on the yearly calendar.Develop a strategy to approach potential donors i.e., using micro campaigns.Work towards pledging line items on a 3-year forecast.Maintain donor relationship, both new and old.Maintain and track all supporting budget / f...
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