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Scope of position
Customer Service Team Lead acts as the contact point for all team members hence excellent communication skills is required. You need to act proactively to ensure smooth team operations and effective collaboration. You will be responsible for supervising, managing and motivating team members on a daily basis by optimizing group dynamics and team composition. Ultimately, you should lead by setting a good example and engage the team to achieve the necessary KPIs.
Key responsibilities
To motivate, develop and mentor team members in a dynamically changing environmentDrive process performance to achieve and exceed SLA deliverablesLead and deliver complex client engagements that help identify, design and implement creative business solutions for the companyProvide excellent customer service and determine the needs of the client.Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performanceManage Shrinkage, Productivity and control attritionManage dips in performance with adequate reinforcement plans proactivelyPeople management and associated responsibilities like performance and development managementAbility to communicate well and Manage relationships with internal and external contactsManage & delegate daily volumes within team and coordinate activities to ensure daily BAU delivery is in line to customer KPIsUnderstanding of processes run by team and ability to bring in improvements and efficiencies within operationsCreate a mode of operations to be adhered to by team members in order to maintain good routine and orderlinessConduct Team Huddles to discuss process updates, feedbacks and key focus points for the dayAnswer and manage client queries/complaints across LOBs, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutionsAble to mentor team in process & quality parametersPerform Root Cause Analysis to identify key AFIs and create action plans / goals to improveProvide Direct Customer Support, answer live chats or/and social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member.Create, Publish and Maintain operations related reports on timely mannerDiscover training needs and support in training to provide the necessary coaching on groundCollaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performanceAny additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPIAdh...
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KEY OUTPUTS
Managerial
Overall responsibility for the effective management on all levelsOverall management of all operational management at the Tented Camp and direct support to the Management Team including Security, Chefs and Guiding TeamDevelopment, Training and relief schedules of all direct reports managementOverall responsibility for all permanent and seasonal staff at KTTC and the creating of an environment of learning and development within the company valuesOverall communication between General Management, HOD’s and general staff departments through all levelsManaging HR issues and industrial relations proceduresManaging the Tented Camp in absence of General and Assistant General Manager
Financial
Assisting in creation of lodge budget in conjunction with the General Manager and Lodge accountantActive management of stocks in the Camp such as crockery and cutlers, linen, operational items, spa stocks and safari shop stocksCreate an environment of care for equipment, saving and sustainability
Operational
Management of all Guests areas and exceeding of guest expectationsOverall accountability of following up on all maintenance in ALL front of house areasOverall accountability to live the company behaviours and implement a culture of care and learningDaily, monthly and weekly training of Housekeeping, Butlers, Cleaners etc.Daily, monthly and weekly training of all Service departments within company standardsAssist with daily hosting during mealtimes, welcome, check in etc.Coordinating of reception for day sheets, reservations, VIPs, special requests and guest movementsAssist with daily/weekly/monthly departmental meetingsProvide support and guidance to the Head Housekeeper with Rooms checks, room maintenance and upkeep of company standard in the roomsProvide support and guidance to F&B Supervisor and Service Teams with Main area checks and upkeep of company standards in serviceImplementing and follow up on Development plan and performance management of F&B Supervisor and Lodge StaffCoordinate and actively oversee the exceeding of guest expectations and guest delightsOverall accountability for Leave cycles of Service staff, Reception and Safari ShopDaily and weekly meetings with Assistant GM and GM for smooth operations and updates at the CampDaily and weekly feedback to Reservations on Agents, bookings etc.Implementing of new standards, equipment and active participation into the company cultureImplementing of Fox Browne feedback, regional feedback and adhere to the company standards at all timesCreating an en...
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This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose individuals very carefully – they are the strength and the future of this business.
KEY OUTPUTS
Managing the Creditors TeamAssisting with improving financial controls and policiesMonitoring and clearing aged credit reportsMonitoring the Prepayments InboxReviewing recons and paperwork for all supplier payments – Accounts, PP and non-touring paymentsReconciliation of supplier statements to invoices received for term and non-term creditorsPreparing and processing pre-payments for term and non-term creditorsProcessing payments against vouchers on TourplanUpdating cash flow with approved payments dailyWeekly preparation of the weekly Creditors Review Report for the Product TeamPreparing the payment due report for all Touring paymentsFirst release for all Touring and non-touring payments on online bankingSending remittance advices to all parties concerned (suppliers and/or consultants)Liaising with suppliers and reservations team and all other relevant parties to resolve any queriesMonthly closing of creditors function on Tour PlanPreparing monthly bank reconsAssisting with year-end auditsProcessing Third Party Barters
KNOWLEDGE REQUIRED
Creditors processing and management – accurate reconciliation to supplier statementsTourplanSound accounting knowledge, i.e. General Ledger, Journals and Bank ReconciliationMS Windows, MS Office - Extensive knowledge of ExcelForeign Currency
SKILLS REQUIRED
Attention to detailDeterminationPatienceVery good time managementExcellent communication skillsExcellent organization skills
The successful candidate must be:
Deadline driven!Able to work independentlyAble to work under pressureHighly organised, flexible & be a team playerEnergetic and fun
Should you wish to apply for this position, please email your latest CV and motivation to carla@abcworldwide.com
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The IT Service Desk Analyst will provide first line technical support to users. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of user’s problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role.
Location: Hungary or Romania - Europe Are you willing to relocate to Europe?
Start Date:
January – 3-4 months’ Training and probation in South Africa Salary: R7 000 (in SA)
Once Visa issued
Relocate to Europe Salary: +/- Euro 1050 (Euro 650 after Tax)
Benefits:
Medical AidVacation Bonus 3.5%Daily Meal Tickets20 days off
Key responsibilities
? Act as a single point of contact for phone calls, chat and emails from users regarding IT issues and queries
? Record incident resolutions in the Help Desk tool based on user communication via phone, email, chat etc.
? Ensure that issues are resolved within ticket life cycle
? Co-ordination between users and resolver groups (if necessary)
? Incident handling and escalation management
? Work independently and within a team
? Communicate well with internal and external contacts
? Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
? Adhere to Tech Mahindra and client’s procedures, policies and guidelines
? All KPI related tasks must be followed & adhered to avoid business impact
? To ensure that breaks are pre-approved by SME, Team Leader or Manager
? Strong problem resolution skills
? Escalate unresolved calls to the resolution support team
? Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
? To maintain a high degree of customer service for all support queries and adhere to all service management principles
? Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
Requirements:
Minimum High SchoolExcellent communication skills in French (oral and written)Typing Speed – 30 words per minutePrevious Customer Service ExperienceValid work PermitValid PassportSense of responsibilityIndependent and customer friendlyCertifications (Optional) ...
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For supporting our growing business we are looking for a Technical Support Engineer (Solar PV Industry) reporting to our Business Development Manager in Cape Town.
Responsibilities
Active technical and application support of sales staff in the preparation of sales offers in respect of technical and other aspectsTechnical selling, consultation and support of customers and in respect of the company’s Solar PV products and systems in both – commercial and residential marketsTechnical On-Site and telephonic supportRepair and assessment of product in our Service Centre as well as managing of product return processesPreparation of Quotations, Client Follow Up, Product and Stock Consulting and Order Confirmation to ClientsSupport Department Manager when implementing new products and servicesGaining internal knowledge about new products or updates and changes. Internal processing and presentation in the company’s knowledgebase and training of colleaguesWorking close with the Department Manager for setting up and maintain technical presentations, product battle cards, warranty guidelines etc…Commencement of regular technical product and system trainings with clients where new products are introduced or system configurations are shownPreparing Solar PV designs in the company’s design software PV Manager. Commencement of internal and external trainings hereinDrawing of single line diagramsBeing the main contact for warranty and claim handling of products, especially for those where the company is responsible for the first line service
Qualifications
Bachelor’s Degree in Electrical or Mechanical Engineering is preferredKnowledge and experience in the SOLAR field is an assetProduct experience with Victron, SMA, Fronius, GoodWe, SolarMD and BYD is preferredMinimum 2 years technical experience in the SOLAR industryExcellent written and verbal communication skills requiredExcellent Afrikaans and English skillsWillingness to work in a fast-paced, customer facing environmentAbility to organize, prioritize and effectively multi-task daily and meet deadlinesAssertive, confident and clear communicator – via e-mail, phone and face-to-faceProficient with desktop applications such as Windows & Office. ERP System Knowledge is an assetExperience with PV Design Software such as PV Syst, PV Sol etc., is an assetMust have valid state driver’s license
Benefits
Competitive compensationAttractive vacation arrangementsCareer path opportunities for top performers in a growing industry
Should you meet all the requirements ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDI4ODk2NzY2P3NvdXJjZT1ndW10cmVl&jid=1237459&xid=1028896766
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They are looking for a Junior Draughtsperson with a minimum of 3 – 5 years’ experience to assist with the ongoing growth of the company.
Primary Responsibilities
Program
Revit = EssentialAUTOCAD = EssentialPhotoshop = AdvantageousSketchup = AdvantageousRhino/Grasshopper/Dynamo = Advantageous
The following will also form key responsibilities:
It will be essential to develop REVIT families to make the process more streamlined moving forwardWorking in AUTOCAD is essential in order to deal with the legacy documents and drawings that Caracal and some of its customers currently use.Rendering of the drawingsThere will be preference for candidates experienced with drone mapping software and incorporating the related information into CAD and Revit.Working closely with the General manager and the engineering team to develop project drawingsDevelopment of fabrication drawings of the sections, as well as the general arrangements to send to our suppliers.Assist in the development of new products and associated drawings to send to manufacturers.Keep abreast of the market development for both South Africa and Sub Saharan Africa
Additional Responsibilities
Aid in the development of new and improved processes to guarantee efficient delivery of the projects.
Requirements
Licensed to work in South AfricaDriver’s license essentialOwn transportAbility to manage diverse, simultaneous projects of varying complexitiesAn understanding of and experience within the Solar PV market is advantageous but not essentialStrong communication skills in English
Soft Skills
In addition to the hard skill requirements our client is also looking for candidates that are:
Willing to take on additional responsibilityEnthusiasticEnergeticSelf-motivatingExcellent communication skillsApproachabilityIntercultural sensitivityEnglish and Afrikaans essential
Travel
95% of the candidate’s time will be spent in the office
Reasons to Work for our client
Openness and teamwork are encouraged within our young versatile teamSignificant opportunity for growth within the organisationA challenging and varied position within a new industryRapidly growing company with a focus on international marketsOn the job training
Should you meet a...
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They are looking for a Junior Engineer with a minimum of 3 – 5 years civil engineering experience to assist with the ongoing growth of the company.
Primary Responsibilities
Structural analysis of reinforced concrete, steel and aluminium structuresStructural design of reinforced concrete, steel and aluminium structuresPreparation of Engineering report including drawings for dissemination to PR Eng for sign offCompilation of Engineering packs for dissemination to clients, pack typically includes:
Detailed design reportLoading analysisStructural calculationsConstruction drawingsAny approvals from module manufacturersSign-off documents from external PrEng
Meeting with client engineers to gain approval on design works and develop solutions to bespoke challengesMeeting with suppliers to manage timeframes and limitations of developed solutions.Meet with onsite representatives of our client to develop solutions to issue arising on site.New product development and existing product refinement.Assist in the development of improved design and engineering control processes
Additional Responsibilities
Interact with new and existing customersAid in the development of new and improved processes to guarantee efficient delivery of the projects
Requirements
Licensed to work in South AfricaDriver’s license essentialBEng/BSc in Civil/Structural EngineeringAbility to manage diverse, simultaneous projects of varying complexitiesAn understanding of and experience within the Solar PV market is essentialStrong communication skills
Software Requirements
An understanding of:
AutoCADSketchup (advantageous)Structural analysis software (Prokon, etc)
Soft Skills
In addition to the hard skill requirements our client is also looking for candidates that are:
Willing to take on additional responsibilityEnthusiasticEnergeticSelf-motivatingExcellent communication skillsApproachabilityIntercultural sensitivityEnglish and Afrikaans essential.
Travel
20 – 30% of the candidate’s time will be spent away from the office on the road
Reasons to Work for our client
Openness and teamwork are encouraged within our young versatile teamSignificant opportunity for growth within the organisationA challenging and varied position within a new industryRapidly...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDk4ODY0MTU3P3NvdXJjZT1ndW10cmVl&jid=1222623&xid=2098864157
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Our client, an online wholesale and distributing company based in Marlboro, Sandton, is looking for a young and energetic Logistics and Warehouse Controller to join their team and they grow their Logistic Department.
JOB FUNCTIONS / DUTIES
You will be in charge of all outbound distribution, managing the fleet and planning of routesManage the two courier companies that they use on a daily basis, ensuring all orders are despatched and successfully delivered to the intended customerCollate all proof of deliveries on a daily basis from the company’s own fleet drivers and the courier companies that deliver for them – handing over to the Finance DepartmentLogistics planning of containers departing from China to the port in Durban, South Africa, monitoring their ETA’s, thereafter planning the delivery of the goods from the port in Durban to their warehouse in conjunction with the freight forwardersArranging of imports when required via air freight, dealing with Customs Clearance, etc. Thereafter arranging delivery from the airport to the company’s WarehouseArranging delivering with local suppliers
Experience & Education
12 – 24 Months experience in logistics, dealing with various means of transport / couriersGrade 12 CertificateAny Logistics and/or Chain Supply Diplomas will be advantageous
Skills Required
Strong personality – assertive with respect (also gaining the respect of the Warehouse team and drivers)Able to direct drivers with route planning (they often don’t want to use the routes allocated, so you need to build a relationship where they will respect your instructions)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTk1OTU4OTgyP3NvdXJjZT1ndW10cmVl&jid=1122194&xid=3195958982
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JOB PURPOSE
The lead developer reports into the Head of IT. Although the responsibilities are primarily technical, the lead developer generally serves as an interface between the developers and management, have ownership of development plans and have supervisorial responsibilities in delegating work and ensuring that software projects come in on time and under budget.
DUTIES & RESPONSIBILITIES
To ensure that all of the developers in his/her team are adhering to the software quality standards agreed by the team and the wider development team so that work is done to the highest possible quality.To understand and be able to talk about and explain the importance of principles of good software design and development so that they are able to produce software of the highest possible quality in the fastest possible time and will be able to continue to do so in the future.To ensure the features developed by the team are produced to the highest possible quality in the fastest possible time and no less, so that they are able to continue to do so in the future.To show the developers the better ways of doing things and help improve their skills so that they all become better at their jobs.To act as example to all the developers by being the person who most closely follows the principles and practices they have committed to so that the developers feel confident they can too.To act as example to all the developers by advocating learning and taking the time to do so, so that the team feel comfortable they can too.Manage the successful delivery of projects by careful planning and coordinating across the full delivery lifecycle.Work closely with the department’s Project Manager, coordinating business analysts and developers, as well as liaising with key project stakeholders as required.Independently deliver results on both departmental and business projects.Provide regular and effective progress updates to and work closely with the Project Manager/Business owner to ensure the management of any delivery risks or issuesDefine delivery phases of the project including activities, sub-activities, and milestones ensuring these are documented and used as the basis for the project event log, issues and risk log and any subsequent reportingParticipate in reviews and meetings and provide updates on project progressTake responsibility for ensuring that risks and issues are identified and managed closely and drive all stakeholders to deliver on time and to the required quality standardsWork closely with relevant teams internally to ensure alignment and coordination across operations as part of the seamless implementation of existing and new systemsContributing to post implementation reviews helping to demonstrate success or otherwise of projectsSuppo...
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What Youll Do
Bringing the brief and concept to life based on the client’s needs and vision.Keeping budget, time and production constraints in mind.Preparing mock-ups and presenting to clients before deciding on a final design/concept.Editing proofs to client’s specifications and getting signoff/approval before finalising artwork.Working and collaborating with art directors, copywriters, photographers and other designers.Adapting and rolling out approved concepts to various media, above and below the line.Adhering to a client’s brand identity and guidelines.Communicating with internal and external stakeholders about progress of projects and any issues that may arise.Working with external departments to extend concept and visuals to other internal and external marketing-related material.Making sure artwork is correct and supplied in the right format/sizes/colour codes before being sent to press and production facilities.Work on multiple briefs at the same time.
What Youll Need to Succeed
Bachelor’s degree or higher within Design3 – 6 years of relevant working experience, of which at least 3 years in a client-facing position at senior level or similar / 3 – 5 years of working experienceExcellent German & English verbal and written communication skills, good at presenting ideas and discussing solutions in large groupsPassion for creativity, from conceptual thinking to final output including, digital advertising, illustration and motion designPortfolio demonstrating big, campaign-able thinking and high level of craft Passion for creativity, from design concepts to the final outputSelf-motivation to work in a remote environment with the ability to build trust Positive attitude towards figuring out and learning new thingsCustomer-obsessed, detail-oriented, and enthusiastic team playerUpdated knowledge of market and design trendsAbility to multitask with efficiency, overview, structure, and attention to detailsStrong people development skills, ability to mentor others on craft, process and leadership
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83ODIyMjQ5NzQ/c291cmNlPWd1bXRyZWU=&jid=1163823&xid=782224974
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Technical Consultant
Position: Full-time, hybrid
Location: Bellville, Cape Town
Please send your latest CV to Michelle – kindo.m@abcworldwide.com
COMPANY PROFILE
Our client is a leading independent provider of IT infrastructure services, with about 18 000 employees worldwide. They work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology, and managing our customers’ infrastructures.
As a future member of their family, you will have the opportunity to:
Become part of a strong and highly experienced team in a founding company platform partner that entails skilled architects, project managers and process and technical consultantsEnsure delivery across the company’s platform to ensure organizational optimization on how to utilize and transform the way in which they workBecome part of a team that collaborates, support each other, and grow together by striving to continuously improve what they do, whilst also taking pride in regularly receiving the highest customer satisfaction scores
Skills, Experience and Capabilities
You’re regarded as an expert in high quality software implementation, with several specialisms that you are the ‘go to’ person for the jobYou translate business process requirements into technical design, creating a best-fit framework for a scale-able implementationStrong software Implementation understanding with in-depth knowledge in various software applicationsAble to communicate on complex issues with stakeholders and technical staff, to meet business and customer requirementsAlways keeping up to date with current and future market developments, technologies, product, and strategiesProvide technical design authority and mentor more junior members of the teamTechnical lead for medium & large-scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverablesActs as a role model for colleagues providing guidance around technical and behavioural competencies to
ensure sharing of internal best practice
Ensuring adherence to coding and design standards, and providing technical
hand-over documentation
An advocate of implementation practices that deliver excellent operating efficiency, both technically and for user/process experienceAdvising, qualification and questioning of customer requirements, especially in complex projects and in the case of unclear customer requirementsEffective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment
Essential Qualifications
...
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Requirements
Have appropriate professional qualifications and experience in remedial teaching / special needs (‘Sonderschullehrer’), masters or equivalent in education necessaryFocus areas are ‘language’, preferable mathematics and ‘learning’Excellent skills in communicating with children between the ages of 6 – 10 and the ability to utilise different methods of skills trainingHave an in-depth knowledge of individual education programmesStrong interpersonal skills with the ability to engage and participate in multi-disciplinary team is essentialApplicant must be fluent in both English AND German
Responsibilities
Remedial classes and support for Grades 1 – 4 as focus areaSupport for students with diagnosed special needsWrite the “Nachteilsausgleich” for Grade 1 – 12 German streams in collaboration with a psychologist and inform the relevant partiesLiaison with other professionals, such as teachers, language therapists, physiotherapists and educational psychologistsWork closely with parents and guardiansDevelopment of individual education programmes / remedial plans with / for learner, teacher and other partiesAssessment of children who have long- or short-term learning difficulties and working with colleagues to identify individual learners’ special needs
Should you be interested in this opportunity, please forward your updated CV, motivational letter and qualification certificates (including transcripts) to diane@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDYxNzQyMjAzP3NvdXJjZT1ndW10cmVl&jid=1312881&xid=4061742203
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Description: A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services. We are looking for a Problem Manager within the newly formed Proactive Insights Team within the BP&O Optimisation Department.
The Proactive Insights Team main objective is to issue prevention, automation or to reduce effort for Computacenter and our customers. This is achieved by using ITIL proactive problem methodology, enhanced tooling, and robust processes.
Requirements:
As a Proactive Problem Manager, you are required to:
Be enthusiastic and drive a proactive, pre-emptive and automation culture, focused on reducing reported Incident volumes as well as system events and improved user experience.Have a good understanding and experience of using ITSM tools to facilitate Problem Management.Be responsible for managing and prioritising your own workload and identifying successful proactive Problem opportunities.Drive root cause analysis for the Problems opportunities identified towards issue removal, automation, and effort reduction, in line with the defined Computacenter Problem Management process using ITIL framework.Produce high level reporting and business updates to both Computacenter and our customers, which Cleary define the value added from the service.Maintain a proactive Problem tracker and ensure all Problem opportunities are documented in the ITSM toolsetBuild and maintain relationships with key operational teams such as, Reactive Problem management, Delivery Leadership, Service Desk, Remote Desktop Services, Technical teams, Automation team and all functions within Optimisation.
Qualifications/Experience/Sills:
Experience of ITIL framework, preferably with prior exposure to Problem Management and Incident Management rolesIntermediate skills using Microsoft Word, Excel and Outlook with previous exposure to Teams and SharePoint desirableWorking knowledge of Service Now and BMC Remedy ITSM toolsExposure or knowledge of data analytic tools such as Power BI and NexthinkDesire to expand abilities in data analysis and proactive problem solving.Ability to deliver successfully within predefined timescales.A self-starter, who can take the imitative but also able to collaborate within a team.Excellent verbal and written communication ENGLISH & GERMAN with the ability to pitch communications (verbally and written) for different audiences.Effective time management, organisational and workload management skills to ensure delivering work is not effected by the volume of work or conflicting priorities.Ability to present in a professional and business-like manner to internal and external customersAbil...
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We Urgently in need of a Senior Assistant Vice President for IT Operations
Basic Function:
End to end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment.Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.RespResponsible for identifying areas of improvement and implement service improvement initiatives.Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contractManage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.
Essential Functions
Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews.Effectively manage all Internal ,external , client and statutory audits.Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement.Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
Primary Internal Interactions
Business OperationsAll Technology Sub-Functions.EXL Internal / External Audit Teams.
Primary External Interactions
Client Teams – especially Client Technology Teams.External Vendors – Primarily for Service Desk Management.
Education Requirements
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.
Work Experience Requirements
Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment.Willingness to work in a 24 x 7 environment.
Contact Person
James Knoll
james@abcworldwide.com
Business WhatsApp
074 644 4500
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODQ3NjQ5NjMyP3NvdXJjZT1ndW10cmVl&jid=1315933&xid=2847649632
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There is a vacancy in the Finance Department for an experienced, hands-on, Finance Manager to join the team, consisting of an Accounts Receivable Accountant and Finance Assistant. The position reports into the Head of Finance and Administration.
Critical thinking, teamwork, data analysis, financial acumen and a willingness to work in and support a school environment are key requirements for the function.
SUMMARY OF KEY DUTIES
Ensure accounts are timeously and accurately processedPrepare and maintain income and expenditure reports: budgets vs. forecastsAccurate cash flow analysis and projectionsMaintain and oversee all banking and investment assetsCoordinate the annual audit: preparation and workingsStatutory monthly submissionsWork in a multi?stakeholder environmentPOPIA Deputy Information Officer
KEY REQUIREMENTS
Finance Management Diploma/Degree (bookkeeping, accounting and other certificates advantageous)Minimum 4 year’s Accounting/Bookkeeping/Management experienceExperience in similar positionSolid Accounting knowledgeBilingual: Good command of the German and English languagesThe applicant has to be a South African citizen with the relevant language skills or has to have a work allowance / PRP status in South Africa
Should you be interested in leading and supporting the Finance Management of this school, please forward your updated CV, motivational letter (in German and English) and qualification certificates to diane@abcworldwide.com
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Brief Job description
Provide 1st level technical supportService restorationFulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systemsFollow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed proceduresExecutes transactions as per prescribed timelinesProvide 1st measure analysis of issues and inputs for problem managementLeverages best effort method for issue resolution through cross functional coordinationSupport team lead in training, reviews and escalation handling
Requirements
Analytical and Problem solving skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesAnalytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issuesProblem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficientlyDisplay ownership and accountability
Quickly build trust and confidence with customerOwn and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
24 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suiteIntermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, EncryptionsIntermediate knowledge of Network collaborations & VPN T/SBasic networking knowledge
Additional Preferred skills:
PBX Administration Avaya or similarAnti-Virus & IT Security best practices implementation & administrationProcess compliance Knowledge of the ITIL FrameworkKnowledge of McAfee products
Time Management Skills
Being proactive and show the utmost respect for customer’s timeGood time management, ensuring all contacts with customers add valueAbility to Multitask
Communication & Relationships Skills
To deliver a first line support service via the Service Desk, receivi...
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Location: Observatory, Cape Town or remote
Salary: Market Related
About the Role:
Opportunity available for a Sales Executive with experience in selling fruit for export.
Requirements:
Sales Executive experience selling fruit for export
Contacts in Asia advantageous
Duties:
Selling fruit for export to Asia. The role is part office-based or remote
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JOB SUMMARY
The Accounts Payable Clerk is required to:
Process/post invoices and credit notesReconciliation of creditors accounts and resolving queriesPaying creditors on time (according to payment terms)Confirmation of Intercompany balances
DUTIES & RESPONSIBILITIES
Invoice processing, payments and reconciliations
Receive and verify invoices and all relevant documentation to process payments for creditorsFollow up on all missing documentationEnsure that payments have been authorized according to the required financial proceduresPerform the day-to-day processing of accounts payable transactions according to the relevant accounting system for payment authorizationValidate, approve and post invoicesPrepare vendor reconciliationsResolve all vendor queriesPrepare the paperwork/backup documents for payment runEnsure suppliers are paid on pre-determined payment termsMonitor vendor accounts to ensure that payments are up to dateForward proof of payments to suppliers when requiredMaintain a current and accurate filing system for the creditors functionAssist with general administration and financial dutiesConfirm the Intercompany balancesMake sure that the vendor age analysis has no queries (especially no debit or old outstanding balances)Verify B-BBEE status with vendorsAccurately capture company credit card transactions within the correct periodPurchase order maintenanceOpen receipt maintenance
MINIMUM QUALIFICATIONS
Relevant Diploma or degree – preferred but not necessaryExperience in Financial administration or in a financial support role
MINIMUM WORKING EXPERIENCE
5 years relevant experience
TECHNICAL COMPETENCIES / KNOWLEDGE (What you need to know)
Computer literateProficient in Microsoft ExcelFinancial background
SKILLS & ABILITIES (What you must be able to do / display)
Ability to work well under pressureEffective written and verbal communication skillsWork independently as well as in a teamEffective prioritization and quick problem-solving orientation are requirements to achieve multiple departmental deliverables on a timely basis in a fast-paced categoryHighly organized, with the ability to adapt to change
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Responsibilities
Ensure that consumable and non-consumable goods are ordered, correctly stored and issued to the various departmentsEnsure that regular stock takes are conductedCirculate throughout all restaurants and bar areas maintaining a high profile with customers and staffTo carry out or ensure that regular On-the-Job Training is taking place to agreed standardsEnsure that staffing levels are correct and to agreed standards and are not exceeded without prior consultationEnsure that company and statutory food hygiene standards are maintained in all areasAttend timeously to customer complaintsEnsure that reports and administration requirements are timeously submittedEnsure that the Back of the House Department operates effectively and efficientlyHold regular performance appraisals, identifying areas for development and training needsTo ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standardsEnsure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis and menu costingEnsure that waiters are always correctly and smartly dressed, that they offer professional and courteous service to their customersEnsure that bars and cloakrooms are clean and stocked with the stipulated requirements
Minimum Requirements
A minimum of High School diploma is requiredA food related diploma or certification3 to 5 years related experience, or equivalent combination of education and experience is preferredAble to work a flexible schedule including evenings, weekends, and holidaysAbility to read, write and comprehend simple instructions, short correspondence, and memosExcellent computer literacy skillsProficient in written and spoken EnglishMust have a driver’s license
Should you wish to apply, please email your latest CV and motivation to colin@abcworldwide.com
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SKILLS & EXPERIENCE REQUIRED
Strong administration and organizational skillsMeticulous attention to detailExcellent communication skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliersMust work well under pressureExcellent time management skills with the ability to multi-task and prioritize tasksProactive mindset and can-do attitudeAbility to work independently as well as within a broader team setupGood computer literacy including use of inhouse sales systemsStrong administration and organizational skills with great attention to detail with desire for continuous improvementCreative, problem-solving mindsetExperience in and willingness to handle issues outside of office hours with requiredSelf-starter and the ability to work independently as well as within a broader team setupEnergetic and eager to learn
SKILLS & EXPERIENCE ADVANTAGE
Experience in, and knowledge of East Africa Safari sales advantageous (Kenya & Tanzania) – at least 3 years’ experience of East Africa, and 5 years’ experience in the safari industryExperience working in a sales team environment and/or operations backgroundStrong sales and customer service skills (written & telephone)Knowledge of Business Sales Systems e.g., HubSpot
RESPONSIBILITIES & DUTIES
Working closely alongside East Africa Specialists to manage some of the administrative and operational tasks of the sales process – from quote stage through to client travelChecking availability at the company and 3rd party properties through various online platforms as well as email requestsCompiling options for Africa Specialist to present in a quote based on client requirements, with the desire to present upsell opportunities or alternatives when the original request is not possibleProvisionally holding options with 3rd party suppliers, amending as required during requote phases and ensuring timely release of options no longer in playProvisional holding of the company’s accommodation on inventory management systemConfirmations of all services upon guest confirmation, checking for accuracyChecking invoices match costs in quote system and flagging discrepancies to East Africa SpecialistLiaising with finance team to ensure efficient allocation of deposit to bookingPre-travel reconfirmations with all suppliers including checks on dietary requirements, rooming allocations are accurate as per client needsUpdating systems with timings and booking references on behalf of the East Africa Specialist at reconfirmation stagePreparation of final documents for ...
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