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German Technical Support Executive - Helpdesk
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General Details
Location:
Advertised By:Agency
Company Name:ABC Worldwide
Job Type:Full-Time
Description
Brief Job description
- Provide 1st level technical support
- Service restoration
- Fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems
- Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures
- Executes transactions as per prescribed timelines
- Provide 1st measure analysis of issues and inputs for problem management
- Leverages best effort method for issue resolution through cross functional coordination
- Support team lead in training, reviews and escalation handling
Requirements
Analytical and Problem solving skills
- Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
- Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
- Display ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
- 24 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
- Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
- Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)
- Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
- Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
- Intermediate knowledge of Network collaborations & VPN T/S
- Basic networking knowledge
Additional Preferred skills:
- PBX Administration Avaya or similar
- Anti-Virus & IT Security best practices implementation & administration
- Process compliance Knowledge of the ITIL Framework
- Knowledge of McAfee products
Time Management Skills
- Being proactive and show the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value
- Ability to Multitask
Communication & Relationships Skills
- To deliver a first line support service via the Service Desk, receivi...
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Id Subtitle 1148080599
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ABC Worldwide
Selling for 2+ years
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PURPOSE OF THE POSITION
This role is within the Micros support department of Micros South Africa, providing support on the Micros products from database configuration, front end configuration, 3rd party assistance and operating system. Ensuring at all times that the company’s process and control measures are adhered to.
PRIMARY RESPONSIBILITIES FOR THE ROLE
· To provide telephonic / remote / onsite support for all Micros products
· Clients on ‘Stop-Support’ are not to be support without the authorization by Management.
· To ensure accurate and timely updates of logged support issues one the in-house call logging system.
· To be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.
· To make sure the billing process is adhered to with regards to chargeable calls and managed with the help of account managers and projects. *
· Be responsible for interaction with customers via email, telephone etc.
· Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.
· Maintain all documentation required by Micros.
· Assist with the occasional implementing, testing and writing of any documentation that may be required.
· Test and troubleshoot new versions prior to release.
· To employ sound decision making when dealing with customer support issues. i.e. escalation, resolve customer issues in the most efficient manner, in the shortest possible time.
· To maintain effective communication with our customers at all times, through a planned program of scheduled telephonic conversations and meetings.
· Inform the relevant account managers of support/maintenance issues regarding their clients.
· Attend any relevant training course which is set to improve knowledge on the company’s or associated applications
· Prioritizing numerous issues of varying severity & service levels and dealing with them accordingly.
· Collaborating extensively with peers and other teams to drive problem resolution and contribute in growing the knowledge
· Logging and managing support cases with 3rd parties.
· Dealing with all historical cases – cases include configuration changes, training cases and balancing queries.*
· Will be responsible for support installs this would include new credit card installs and other installs deemed necessary.*
· Scheduled patch installs.*
· Support issues with regards to new database role outs.*
· Make sure cases are updated and SLA is kept on the cases owned by the individual.*
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For further information please contact carole@torohc.co.za or call 074 839 8100
Reporting to the Head of Customer Care
Delivering an exceptional customer service across all customer channels
Strive to resolve 90% of customer queries and complaints at first point of contact.Engage customers in an empathetic and confident manner to drive customer loyalty and retention
Resolving Technical queries and complaints remotely by identifying and troubleshooting issues first time around
Outage Notifications and management
Continuously improve your ability to serve our customers in a dynamic and ever-changing environment through the learning initiatives provided and through self-learning
Adhere to company processes, procedures, and codes of conduct
Working Conditions• 24/7/365 business operating times• As per shift Roster.• 6 days per week shift work is required.• Must be willing to work on public holidays and weekends.• Required to work overtime as per business requirement
Knowledge, qualifications and experience• A+ and /or N+ qualification, or studying towards a technical qualification, is mandatory.• Minimum 4 years customer care experience in a technical environment.• Multi-lingual.• Computer literate, intermediate proficient in Microsoft office.• Wired into the Digital world
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My client based in Parktown is looking for Intermediate and Senior Helpdesk Engineers to join their team. Salary rangese between R12k to R20k per month, depending on skill, experience and tenure.
Outputs:
Technical knowledge of computers, operating systems and widely used computer applicationsAbility to troubleshoot to determine the best solution based on a problem presented by a user.Ability to build, configure and repair computer hardware and other devicesAbility to learn and support third party applicationsKnowledge of computer networks and router configurationsInstallation and configuration processesAdministrative Process
Requirements:
3 + years’ experience as a Helpdesk Engineer or similar roleA+ (Essential)Microsoft Certified Solutions Expert (MCSE)(Essential)Tech, B.Com or B.Sc. Computer Science or Information Systems or B.Eng (Advantageous)
Personality Traits:
Team PlayerCoachProcess ChampionCustomer ChampionConsultantRisk MitigatorSolution OrientatedKnowledge ManagerRelationship builderChange LeaderProblem Owner
Skills:
Knowledge of computer hardware, operating systems and Microsoft Office ApplicationsAbility to understand various devices with more complex configurationsHelpful nature with the ability to communicate with clients in a professional mannerAbility to understand and resolve problemsProblem solver with the ability to mentor more junior staff in the teamMicrosoft OfficeMicrosoft Operating SystemsNetwork Protocols
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Who are we: A leading global architectural and interior design firm with a focus on the luxury hospitality industry is looking for a Senior Architect to join their team.
Who are we looking for: A senior architect who has worked on hospitality projects or been involved in high-end residential projects.
What will you do:
The general purpose of this job is producing architecture services, along with the required drawings and detailing for the typical stages of workThe Senior Architects will undertake a variety of projects from inception and conceptual development and to construction drawings and installationShould execute a leadership and manager role over cross departmental teams and projects.Must possess advanced knowledge on design, architectural theory, construction, and documentation.
What do you need:
Relevant degree requiredPortfolio of work to presentMust be able to travel internationally for various projects.
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*Reference: JHB005343-PC-Jh-1*
Our client in the Real Estate and Property industry is seeking an Outbound Call Centre Agent to work remotely
**Minimum requirements:
**
* Matric
* Min 2 years’ Outbound Call Centre Experience
* Own Laptop/Computer with Wi-Fi is essential
* Draw daily leads from HubSpot CRM System
* Contact property owners who are
potentially in the market to sell their property
or to create an opportunity to consider selling
their property to the company
*
Consultant: Poleen Cass - Dante Personnel Johannesburg
Apply via our website (www.dantesa.co.za)(\https:/www.dantesa.co.za\)
If you do not hear from us within 5 days, please accept that your application was unsuccessful*
R R6 000 plus Commission
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GENERAL DESCRIPTION – JOB PURPOSE
My client a well-established NPO operating in Southern Africa with facilities offering a range of accommodation choices for independent, assisted, frail and dementia care for the Aged is urgently recruiting for a Fundraiser - Partnership Co-Ordinator for their Johannesburg Establishment (House) .
The Partnership Coordinator (HPC) / Fundraiser is a multitasker by nature. He / She has excellent communication, administration, and project coordination skills with a solid understanding of Marketing and Sales principles.
The HPC provides implementation and coordination on the ground level and ensures all event projects and activities are executed to both brand and organisational standards
REMUNERATION:
My Client offers a Competitive market related Salary package – Negotiable
COMPETENCIES REQUIRED (MUST HAVE)
Certificate / Diploma: Events Management, Administration, Project Management or HospitalityWell-presentedStrong verbal and written communicator (English, Afrikaans)Works well under pressureConscientious with tasksDetail-orientatedGood presenter (Formal and informal)PassionateOrganisedFriendly, approachableAdaptableAbility to establish priorities and work independently.Developed interpersonal skillsPrincipled, ethical, and professional.Consistently displays a high level of enthusiasm, energy, initiative, and drive.2-3 years prior experience in events, marketing and / or project management1-2 years’ experience in fundraising activities and initiativesExcellent verbal and written communication skills.Proficiency in MS officeValid SA Drivers licenceOwn vehicleOwn Smart phone device equipped with updated messaging and camera-functionality
GENERAL DUTIES AND RESPONSIBILITIES
Campaigns
Campaigns - Capital Projects as per budget (4 Quarters = 4 campaigns)
Plan and Coordinate:
maintain applicable project schedulesset up yearly planning tasks for all Capex projects needs as directed by the Facility Manager. (i.e., Maintenance Equipment, Gardens & Equipment, House Aesthetics Look & feel, Furniture Needs, Housekeeping & Linen, Washing Machines & Tumble Dryers, Nursing & Medical).Task tracking, deadlines, and deliverables as set on the yearly calendar.Develop a strategy to approach potential donors i.e., using micro campaigns.Work towards pledging line items on a 3-year forecast.Maintain donor relationship, both new and old.Maintain and track all supporting budget / f...
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