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German Technical Support Executive - Helpdesk
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General Details
Location:
Advertised By:Agency
Company Name:ABC Worldwide
Job Type:Full-Time
Description
Brief Job description
- Provide 1st level technical support
- Service restoration
- Fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems
- Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures
- Executes transactions as per prescribed timelines
- Provide 1st measure analysis of issues and inputs for problem management
- Leverages best effort method for issue resolution through cross functional coordination
- Support team lead in training, reviews and escalation handling
Requirements
Analytical and Problem solving skills
- Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
- Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
- Display ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
- 24 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
- Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
- Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)
- Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
- Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
- Intermediate knowledge of Network collaborations & VPN T/S
- Basic networking knowledge
Additional Preferred skills:
- PBX Administration Avaya or similar
- Anti-Virus & IT Security best practices implementation & administration
- Process compliance Knowledge of the ITIL Framework
- Knowledge of McAfee products
Time Management Skills
- Being proactive and show the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value
- Ability to Multitask
Communication & Relationships Skills
- To deliver a first line support service via the Service Desk, receivi...
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Id Subtitle 1148080599
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ABC Worldwide
Selling for 3+ years
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Active Ads376
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· To ensure accurate and timely updates of logged support issues one the in-house call logging system.
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· To make sure the billing process is adhered to with regards to chargeable calls and managed with the help of account managers and projects. *
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· Test and troubleshoot new versions prior to release.
· To employ sound decision making when dealing with customer support issues. i.e. escalation, resolve customer issues in the most efficient manner, in the shortest possible time.
· To maintain effective communication with our customers at all times, through a planned program of scheduled telephonic conversations and meetings.
· Inform the relevant account managers of support/maintenance issues regarding their clients.
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· Prioritizing numerous issues of varying severity & service levels and dealing with them accordingly.
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My client based in Parktown is looking for Intermediate and Senior Helpdesk Engineers to join their team. Salary rangese between R12k to R20k per month, depending on skill, experience and tenure.
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Firstly thank you for participating, in the understanding breakdown that is going to be beneficial for you the Driver and MNC (Pty) Ltd.
The Contract proceedings are as follows:
1: 12-month contract.
2: R5000 Rental Initiation fee your lending our company vehicle to make money,
3: R2700 Weekly repayments
4: 60 online hours p/week via Bolt only - Requirement.
The vehicle is fully insured, plus services and maintenance are covered with a tracker installed.
Vehicle Specs: 2022 Suzuki Dzire
1: Engine - 1,2 Litre
2: Transmission - 5 speed Manual
3 Drivetrain - Front wheel drive
4: Fuel consumption - 4.9 L / 100 KM
5: Wheels - Alloy
Bolt Platforms the Suzuki falls into:
Bolt Go - R900 a day
Bolt Base - R1200 / R1500 a day
Bolt Comfort - R1200 . R2100 a day
Driver breakdown:
Put in the time and effort, you’ll be rewarded.
R2700 Weekly breakdown structure.
R2700 (7 Days = R385.71 per day)
R2700 (6 Days = R450 per day)
R2700 (5 Days = R540 per day)
Drivers on average should be making R8000 a Week.
Breakdown.
R8000 7 = R1142,85 - Per day
R8000 6 = R1333,33 - Per day
R2700 5 = R1600 - Per day
R80004 = R32000 Monthly earnings for a driver.
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2: Signing the MNC Contract
3: Deposit: R5000 Into MNC Access with P.O.P
4: Prdp and Licence up to date.
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