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Advanced Technical Support Consultant
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2 years ago2234 views
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General Details
Location:
Advertised By:Agency
Company Name:TORO HUMAN CAPITAL
Job Type:Full-Time
Description
For further information please contact carole@torohc.co.za or call 074 839 8100
Reporting to the Head of Customer Care
Delivering an exceptional customer service across all customer channels
Strive to resolve 90% of customer queries and complaints at first point of contact.
Engage customers in an empathetic and confident manner to drive customer loyalty and retention
Resolving Technical queries and complaints remotely by identifying and troubleshooting issues first time around
Outage Notifications and management
Continuously improve your ability to serve our customers in a dynamic and ever-changing environment through the learning initiatives provided and through self-learning
Adhere to company processes, procedures, and codes of conduct
Working Conditions
• 24/7/365 business operating times
• As per shift Roster.
• 6 days per week shift work is required.
• Must be willing to work on public holidays and weekends.
• Required to work overtime as per business requirement
Knowledge, qualifications and experience
• A+ and /or N+ qualification, or studying towards a technical qualification, is mandatory.
• Minimum 4 years customer care experience in a technical environment.
• Multi-lingual.
• Computer literate, intermediate proficient in Microsoft office.
• Wired into the Digital world
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzYwOTU2MzY3P3NvdXJjZT1ndW10cmVl&jid=375602&xid=3360956367
Id Subtitle 1013746849
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TORO HUMAN CAPITAL
Selling for 2+ years
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