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ABC Worldwide
Selling for 2+ years
Total Ads376
Active Ads376
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376 Active Ads
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We looking for an excellent Asset Manager for George Western Cape Location
Essential Functions
Asset & Inventory Management (Validation and ask respective team to update the database on regular basis)FAR reconciliation procured wise / deployed wise as and when requiredKeeping track on RFH Assets (Desktop/Laptop/TFT/JIO Dongles)
Primary Internal Interactions
Business OperationsAll Technology Sub-Functions.EXL Internal / External Audit Teams.
Primary External Interactions
Client Teams – especially Client Technology Teams.External Vendors – Primarily for Service Desk Management.
Organizational Relationships
Reports To: VP – Technology Operations Supervises: AVP and Below
Technical Skills
Good understanding of Networking, Systems, Voice and business applications.
Process Specific Skills
Ability to interface and communicate at all levels within the company and Client organizations.Understanding of Enterprise Business Processes, IT Process, Service Delivery is vital.Working knowledge of MS office, MS Project and Visio.
Soft skills (Desired)
Good presentation and interpersonal skills.Excellent problem-solving skills in a cross functional environment
Soft Skills (Minimum)
Strong verbal and written communication skillsStrong customer service orientation ability to connect with global customers and work with Global teams.Good listening and consultative skills.
Education Requirements
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.
Work Experience Requirements
Bcom or relevant degreeMinimum 1 year relevant experience in Asset Management/ IT Software ManagementWillingness to work in a 24 x 7 environment.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTQyMTc4MzM4P3NvdXJjZT1ndW10cmVl&jid=1508290&xid=3542178338
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7d
1
I am recruiting for an excellent salesmen !
Requirements
Direct sales experience onlyNo telephonic salesNo call centre salesFace to face sales onlyGenerating own business leads is a mustFast pace sales environmentTarget driven salesPreferably experience in selling insuranceProven salesmen
The ideal candidate will be an excellent communicator and have a passion for sales. The Business Development Consultant will be required to generate leads and convert them into sales. In this role the BDC is responsible for providing excellent customer service and advice, as well as developing relationships with customers.
Responsibilities and work outputs for Business Development Consultants (PERSONAL LINES):• Source lead generating opportunities to ensure a minimum of 10 client quotes per week and 40 per month• Minimum requirement of 10 premium adjusted policies (net of claw backs) written policies per month• Maintain and update your Lead Generation Matrix on a weekly basis• Manage the lead generation process which includes group presentations, one on one consultations, ensuring regular communication with staff, participation in corporate events, advertising and general relationship building• Keep up to date and fully informed on product comparisons with opposition products• Sign up a minimum of 5 active lead referral agents• Meet all KPl's as laid down by the company for BDCs• Complete weekly reports that reflect leads, quotes and sales as well as the source of the leads, average premium, total premium and any other pertinent information which may be required from time to time• Maintain appropriate skills and knowledge in order to provide specialist, professional advice in all relevant business areas• Meet the Fit and proper requirements as set out in the FAIS codes of conduct at all times• Meet continuing professional development objectives as required by the industry
Salary Details
Fixed salary plus commission
Qualification
Matric/Grade 12FAIS Credits (preferable)RE 5 - a plusProven experience in FACE-TO-FACE SALES experience2 - 3 years' DIRECT SALES EXPERIENCE selling short term insurance either as a Broker Agent or Tied Agent.Alternatively, must have SOLID DIRECT SALES EXPERIENCE.A minimum of 2 years’ experience GENERATING LEADS and CONVERTING THEM INTO SALES (prospecting / cold calling) - managing lead generation processAbility to work under pressure and MEET TARGETSCandidates must have a vehicle available to complete sale tasks
If you keen on this please send your CV to
james@abcworldwide.com
Include salary expectation, current salary, notice ...
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11d
1
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Brief Job description
All-Rounder who is able to manage the Front of House and Back of House to drive the company’s standards, ensure optimum achievement and retention of guestsWorking for a dynamic and growing luxury brand of restaurants and hotels within Cape Town
Requirements
Providing a memorable experience to all our guestsStock and staff Management and the ability to show leadership to the team to optimise and drive revenueMust have at least two years’ experience working in the hospitality trade with senior management experiencePassionate individual, who enjoy the challenges of the hospitality industrywant to grow with a team and continuously improve personal skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjUxMTY4MjA3P3NvdXJjZT1ndW10cmVl&jid=1474625&xid=2251168207
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12d
1
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We are looking for a Front End Developer to join our team of coding pros. We’re looking for someone who loves creating websites and web interfaces that people engage with, someone who has an eye for detail and is passionate about emerging front-end technologies.
Requirements
Essential:
Minimum 3 years of Front End Web Development experienceExperience in slicing PSD (and related designs files) to cross-browser, responsive, pixel perfect websitesHTML5, CSS3, SASS knowledge and experienceExperience in writing custom JavaScript pluginsJavascript MVC framework experience with at least one of the following:AngularReactVueJS
Advantageous:
PHP knowledgeWordpress experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzI0MTUxODQ/c291cmNlPWd1bXRyZWU=&jid=377171&xid=132415184
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12d
1
Cape Town, Southern Suburbs.
Position - Bookkeeper
Well-established, small firm of Chartered Accountants, based in Southern suburbs of Cape Town requires a junior bookkeeper to start in bookkeeping department.
Suitable applicant should have a pleasant personality that gets on well with people and is serious about his/her future.
Needs to be highly focused;have a good understanding of the accounting process.Good communication and interpersonal skills;be results orientated;confident and self-starters.Dead-line drivengood time management skills.Experience in Pastel and Xero will be advantageous.Must be able to take books to trial balance
Deadline driven person who is well organized and able to plan his/her month ahead. Can cope well under pressure during monthly crunch-time periods ensuring VAT and management reporting deadlines are met in time.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDUxMjg3ODQzP3NvdXJjZT1ndW10cmVl&jid=1520720&xid=4051287843
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12d
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JOB PURPOSE
Responsible for the day to day operational management of our Inbound Sales & Service Contact Centre. Managing and coaching multi-skilled Contact Centre teams via the Sales & Service Team Managers, collaborating with key stakeholders across the business to deliver exceptional customer service across key customer touch-points, in line with our client’s sales and service strategy and risk appetite.
The role holder will have the responsibility of managing a centre of excellence, delivering industry leading customer service and exceptional colleague engagement.
ACCOUNTABILTIES & DELIVERABLES
Deliver annual Contact Centre and Customer Experience objectives ensuring it is aligned to our client’s strategy and risk appetiteManage and support the delivery of the Contact Centre’s operational service strategyLead, develop and motivate Team Managers to encourage agents to deliver a best in class service across all stages of the customer journeyProvide strong, visible leadership to help deliver a positive, open culture where high quality colleagues can deliver to their full potentialEffectively manage and develop the performance, talent and future capability of all direct reports and wider teamAccountable for delivering Contact Centre processes in line with Conduct/ Regulatory risk standards and within Operations risk appetiteOperate within the Customer Service Risk and Control framework, effectively monitoring key risks, escalated issues and identifying common trendsDrive fair outcomes for the customer, embedding these principles in all Contact Centre processes and policy. Prompt action taken to mitigate issues identified through outcome testing measuresWork with the Business to deliver new products, changes or initiatives impacting Customer ServiceEnsure the Contact Centre has appropriate levels of multi-skilled resource at all times, coordinating staff recruitment and trainingDesigning and delivering reward and incentive schemes aligned to fair customer outcomesOwnership of first line operational risks and controlsDevelop strong working relationships with key internal and external stakeholders, to achieve business objectives
PERSON SPECIFICIATION
Proven leader and relationship manager across teams and in a matrix management organisationDetailed understanding and experience of Contact Centre ManagementStrong relationship & stakeholder management skills at a Senior Manager and Executive levelProject management skills in complex multi-functional projectsStrong influencing, negotiating & networking skillsExcellent management and interpersonal skillsAbility to think strategically but translate this into deliverable plans which ...
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12d
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JOB DESCRIPTION
The purpose of the Key Account Manager – Power Tools, is to help develop sales opportunities with key account customers. The KAM’s authority include:
Develops new business segments and new customersDecides on customer and market processing strategyNegotiates terms and contracts with the major customers
Duties may include but are not limited to:
Responsible for the turnover and profit of the assigned accountsResponsible for the customer P & LNegotiation of terms and contracts with the major customersSales and listing, such as innovations and promotionsNegotiation on local, customer-specific advertising activities, promos etc.Implementation of trade fairs and support catalogue creationTasks in the field of logistics and finance (credits, open receivables, etc.)Information flow (internal – Retail Marketing Managers, Business Units, logistics and external service, external - customers etc.)Control of relevant KPIs and compliance with budgetsTransfer of local requirements and questions to Country Business Director (CBD)Responsibility for customer and market processing strategyDevelopment of new business segments and customersPlanning of turnover, profit and quantity as well as commenting to CBDStrong coordination with all other business unit KAM’s for respective customersDeveloping customers online sales activities, potential of developing online pure players as wellOrganizing product sales trainings to customers
Experience Required
5 years+ Work experience in sales in a similar role and sectorSolid track record in having managed large customer accounts successfullyStrong strategic and analytical skillsFully competent on MS Office packagesAbility to communicate on all levels, fluent in English speak / read & write and Afrikaans speak / read & write
Personal Characteristics
Willingness to learn and broaden knowledge and keep up with the industry requirementsCustomer service centric mind-setEntrepreneurial thinking, ability to work self-directedTeam player but independent where requiredAbility to work under minimal supervision & high pressureEnjoys working with data i.e., analysisDeadline, target & process drivenCourageous and able to challenge status quoGood presenter and communicatorAttention to details and analyticsWillingness to travel regularly away from homeGood command of the Afrikaans language
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTkwMDA1MDk4P3NvdXJjZT1ndW10cmVl&jid=1323901&xid=2590005098
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12d
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Our client, a call centre located in Randburg, Johannesburg, are looking to employ Team Leaders who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm).
Minimum Requirements
Grade 12Must be bilingual (verbal and written) in English and one of the following languages:
DutchDanishSwedishNorwegian
Previous Inbound Contact Centre experience or,Previous Team Leader / Supervisory experience in a service environmentPrevious international contact centre experience will be advantageousFully computer literate in all Microsoft packages (Word, Excel, Outlook and Internet)Availability to work shifts (International Call Centre)
Operations Management and Continuous Improvement
Coach and develop employees through continuous one-on-one sessions i.e. daily, weekly and monthlyEffective resource planning by managing work attendance and leaveEnsure all contact channel services levels are metSet key performance indicators for agents and review agent performance according to KPI’s in conjunction with Operations headAnticipate escalations and take over requests when neededConduct root cause analysis on all detractorsEnsure escalations processes are maintained and implementation of new processes with team buy inAssign and monitor the productivity and quality of interactions performed by the teamEnsure all work delivered to clients are conducted with a high level of integrityDrive all day-to-day operational activities through to successful completionEnsure all team members are responding to customer concerns in a timely and efficient mannerMonitor behaviours and skills of team to ensure they are professional, friendly, confident, and capable with all aspects of interaction handlingReview and update productivity tools to monitor real-time and long-term performance, and to identify areas of improvement
People and Performance Management
Manage the development, performance, capability and capacity of the employeesEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR, AHT, QA)Enhance staff morale & motivation through reward and recognitionDetermine training needs and identify coaching opportunities to develop knowledge, skills and behaviours in the teamMentor new hiresDemonstrate knowledge, passion, and a creative aptitude to consistently achieve and exceed targetsOffer guidance and support to all team members to mini...
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12d
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Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They seek to employ an IT Service Delivery Manager for Technology Operations who will be reporting to the Senior Vice President of Technology Services.
Basic Function
This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams.
Essential Functions
Client Portfolio Management: End of End owner of key accounts from IT Service delivery perspective.IT Service Management and Delivery: Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Participate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business growth calls with client / internal stakeholders.Business Value Creation: Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes: Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
Major Incidents Database: Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.
Primary Internal Interactions
Business LeadersAll Technology Sub-Functions.Internal / External Audit Teams.
Primary External Interactions
Client Teams – especially Client Technology Teams.External Vendors – Primarily for Service Desk Management
Work Experience Requirements
Minimum 8 – 12 years in managing IT service delivery of large client relationship (800+ Seats)Willingness to work in a 24 x 7 environment
contact person
James Knoll
james@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODEwODQwNjA4P3NvdXJjZT1ndW10cmVl&jid=1326995&xid=1810840608
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12d
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KEY OUTPUTS
Clients Guests and Suppliers
Be on call for any major emergencies and immediately alert the client and Regional Touring ManagerConstantly re-evaluating internal processes, eliminating any re-work to ensure the smooth, effective and efficient functioning of the teamActively work at improving information flow to all key Suppliers via the MOSEnsure all client and/or guest complaints are replied to immediately and follow process of informing Guest Feedback and ensure Regional Manager Touring copied on all relevant correspondenceAssisting consultants in advising clients on all product related queriesActively checking the MOS on filesNegotiate preferential rates with suppliers and specialised terms for group bookingsImplement secondary buying with the groups team to increaseMust be able to do on-site inspections with Clients and assist with traveling groupsHelp prepare and support all operations of traveling filesAssist with compilation of gifting, filing, welcome notesEnsure all country travel restrictions are taken into account in planning and executing of groups travelingAssist in all administration required for adhering to travel restrictions and paperwork are in place and done for each guestEnsure administration Covid 19 protocols are in place for traveling groups
People
Managing a team of groups consultants when the G&I Sales Manager is on leave or travellingHands on management and checking of all files to ensure all quality control measures are in place and the operations of the itinerary pre trip and during trip and post trip go according to operating proceduresEnsure emergency duty reports are submitted each Monday and any issues are followed up and action taken and outcome reported to Regional Manager Touring
Finance
Ensure through strong commercial focus that all files are profitable and that margins remain in line with company guidelines and immediately bring to attention of G&I Sales Manager any errors resulting in loss of margin through consultant or supplier errorMonth end processes and procedures to be complete accurately and timeously complying too the month end time tableSupport and communicate with accounts teams to ensure debtors are collected timeously and inform Regional G&I Sales Manager, Manager Touring and Sales Director/Sales Manager of any potential bad debtBack buy opportunities are created to increase the Margins where possible
KNOWLEDGE REQUIRED
Extensive knowledge of Tourplan, alternatively, another reservations systemIn-depth geographical, logistical and product knowledg...
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12d
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Requirements
Sous chef with a minimum of two years of Sous chef experiencesupport the Head Chef in a high-pressure environmentAbility to manage a shift on his/her ownown transport essentialWillingness to work for a dynamic and growing luxury brand of restaurants and hotels within Cape Town
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjk1MzU3NTAwP3NvdXJjZT1ndW10cmVl&jid=1475917&xid=3695357500
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12d
1
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Our Client is looking for a skilled Java developer to join our Dev team at GLI. Our Dev team is a full-stack workforce that functions within an agile environment. Using our evolving processes, we conceive, specify, design, develop, test, and maintain software applications, frameworks, and platforms.
At GLI, we encourage a culture of empowerment, creative expression, and a positive work-life balance. We offer our employees flexible working hours, company events, and Medical Aid contributions. If you’re a driven individual, that has a passion for development, enjoys challenging projects, and a collaborative working environment, and you’re looking to join an exciting industry, then this is the place for you!
GLI is currently working remotely until it is safe for our employees to return to work. The successful candidate will be virtually onboarded for now.
Job Purpose
The Java developer will develop, deploy, and monitor new and existing micro-services within the Company platforms or within the platforms of our clients customers. Developing systems in Java within the company’s ecosystem of applications such as bespoke Customer Management, Fraud Detection, Payment integrations, Rewards Platform, Reporting systems, and maintenance and enhancements to existing systems and the development of new systems.
Essential duties and responsibilities include but are not limited to the following:
Develop defect-free codeFunction within an agile teamAttend and contribute to daily standups and other agile ceremoniesAssist with a breakdown of tasks from business requirementsA focus on delivery according to the business needsContribute to team planning, discussions, and solution designsConstructively communicate in a way that would add to valuable solutionsTake guidance from and support the team leadReport accurately on progress both within the systems and directly to your team leadDocument solutions and assist others in doing their documentationShare knowledge with team membersAdhere to coding quality standards including unit and integration testing requirementsAssist with the deployment and monitoring of the developed systems in testing and production environmentsDrive and contribute to the culture of the organizationAfter-hour availability for monitoring and support.
Skills and Qualifications
Bachelor’s degree in computer science or related qualification4+ years of experience in Java DevelopmentApache MavenUnit Testing / Test Driven DevelopmentSpring Framework / Spring BootGITRest Web ServicesMicroservices / Strong Modular DesignDatabase Design and PerformanceProficient in T-SQL (MySQL and Postgres would be an ...
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12d
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IT Operations Lead / Manager:
We are looking for an IT Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company’s computing needs in our sites in Johannesburg, Durban, Cape Town and Gqeberha.
The successful candidate must have a proven professional experience and a detailed knowledge of industry’s best practice processes.
Responsibilities
Compile and manage the technology strategy in alignment with the business strategy.Manage relationships and SLA with all external suppliers.Manage information technology and computer systems.Plan, organize, control and evaluate IT and electronic data operations.Work with internal stakeholders to use new technologies to streamline business process and operational efficiencies while adhering to company policies and processes.Ensure that all areas of the business are operational.Conduct ongoing research to improve the technological assets of the company.Manage efficiencies of the department as well as the effective delivery of services and solutions.Manage information risk to an acceptable level based on risk appetite of the business in line with set goals and objectives.Develop and direct all networking safeguards to reduce risks and apply effective protective mechanisms to secure sensitive internal and external information.Aligning business information security requirements to the business and IT goals thereby supporting an effective security posture.Establish resilience and a highly available network infrastructure environment to address regulatory and business requirements.Consolidate business technology platforms and create plans for each platform.Track, analyse and monitor technology performance metrics.Establish technology standards and communicate technical information to the organisation.Maintain asset register.Maintain IT risk & issue register.Create and implement the organization’s IT policy and best practice standard operation processes and manuals.Performing routine system audits.Running routine system operations reports and sharing them with management.Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
Send your CV, current salary, updated salary and notice period to James Knoll.
James@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjI0MzY0MTIwP3NvdXJjZT1ndW10cmVl&jid=1501509&xid=2624364120
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12d
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Job Purpose
Successfully support the management of a team of Destination Specialists. Lead the team to operationalise agent requests seamlessly and continuously improve service standards. Successfully quote and operationalize profitable tour products for existing as well as new clients.
Key Responsibilities
Sales
Effectively cost productsUnderstand the market and margin controlBuild up and maintain agent / supplier relationshipsSource new products if and when requiredDevelop in cooperation with General Manager business and product strategy to secure additional business from agentsWork closely with the team to achieve goals
Operations
Quote and design successful, creative itineraries and proposalsCapture and confirm bookings in TourplanNegotiate with suppliers for better rates, cancellation policies, FOC’s, value adds etc.Find new suppliers that offer a good/better service and better ratesContinuously and proactively monitor client feedback and improve operational processesFollow up on own quotes as well as assist in monitoring the team’s quote overviewSuccessfully run groups / series bookingsHandling the 24hour emergency phonePrepare guide documentation and brief guide before travel dateWork closely with tour guides whilst on tourUtilise expertise to improve in conjunction with GM the team’s operational excellencePass on Tourplan knowledge to the team via training/coaching sessions
Product
Ensure the team is up to date with regards to new product, product development, news and changes relevant to the groups teamSupport groups and procurement in a seamless process from negotiating to loading rates in Tourplan
Financial
Reconcile supplier invoices for processingAssist debtors’ clerk with invoicing / collection queriesReconcile tour guide expense sheets on completion of tours and check guide salary invoices
Additional responsibilities
Participate in supplier training and workshopsReduce the transaction turnaround timeDemonstrate good communication skills and customer careStay current on events and changes of suppliers and productTravel on educationals and familiarizations trips, including hosting agents at times
Sundry Areas
It is expected of all employees to perform not only the tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.
Should y...
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QUALIFICATIONS NEEDED
? Degree or Diploma in Microbiology / Biotechnology, Pharmacy or equivalent
NECESSARY EXPERIENCE & INDUSTRY ACCREDITATION / KNOWLEDGE
? At least 5 years’ experience in Quality Assurance within the pharmaceutical/ biotech/APImanufacturing industry Sound technical ability in the field of operational Quality Assurance? Experience in Quality Management Systems within a sterile manufacturing cGMP facility? Quality and Regulatory compliance knowledge, i.e. SA GMP, PIC/S and WHO as well as application.Project management in Quality Assurance? Sound application of Risk Management and technical report writing? Understanding of Validation & Qualification principles, Quality by design principles
KEY DUTIES & RESPONSIBILITIES OF THE ROLE
• Review and approve minor and major deviations and escalate critical deviations to the manager• Review and approve CAPA in order to meet compliance requirements• Review and approve minor and major change controls for quality and regulatory compliance impactand determine requirements for implementation• Coordinate and participate in risk assessments and ensure mitigations are efficacious whenapplicable• Review and approve SOPs and Work instructions for responsible areas• Review, approval and sign-off all operational documents and records, e.g. periodic re-qualification,periodic-revalidation including both Protocols and Reports to ensure compliance with siteapproaches, cGMP and regulatory agency requirements• Act as a QA lead on critical deviations, investigations, Risk assessments and Root cause Analysis asrequired• Ensure that the activities in the Quality Assurance Department are achieved at the required qualitylevels (SA GMP, PIC/s and WHO). Analyse and write annual trend reports where applicable.• Support Quality Assurance with customer audits, Regulatory audits and other 3rd party audits;perform internal and supplier audits and compile audit reports; assist HOD and Manager on followup and close out of audit findings timeously.• Ensure compliance to all applicable regulations and internal procedures by proactively interpretingregulatory and quality requirements and determining way of working
• Participate in achieving the company’s quality objectives• Participate in building a sustainable quality culture on site and proactively mitigate risks that maynegatively impact quality or escalate these appropriately• Ensuring audit readiness within own role through closing out audit findings timeously. Participate inprojects as / when required• Ensure project deliverables delivered as per agreed timelines and quality. Key decision maker onquality aspects of allocated projects• Ensure quality by design, ris...
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12d
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Role Overview
An exciting opportunity exists for a candidate to join our Finance team to drive our company’s financial analysis and forecasting agenda.
The Financial Planning Analyst position will partner and provide financial support to the rest of the business focusing on forecasting and variance analysis, along with the ad hoc financial reporting and analysis working with the BI team. Forecasting and reporting are reviewed with senior leadership to provide guidance on opportunities, and risks, and to support key business decisions.
The role requires a strong understanding of financial principles and accounting systems. The candidate will be required to be detail-orientated and naturally analytical, excelling at showcasing logical thinking when compiling, analyzing, and presenting financial data and analysis.
Responsibilities
End-to-end ownership of forecast/budgeting performance, and variance analysis providing qualitative and quantitative analysis and insights to guide the business on strategic decisionsForward planning – All financial and key performance indicator results associated with forecasts, budgets, and longer-term outlooks, including analysis and presentationsReviewing performance – Preparation of monthly/quarterly management reports and analysis to understand financial and key performance indicator trends compared to targets and challenge the status quo. Provide commentary to senior managementMaintain monthly KPIs for and provide timely advice on finance/business-related decisionsAssisting in developing and managing cost-effective business processes and policies including interpreting information to evaluate the efficiency of financial procedures/operationsKeeping informed of regulatory requirements and best practices in business planning and management accountingEnsuring that financial management policies and procedures adhere to internal and external standardsEngage with business HOD’s in the various strategic projects being undertaken in their respective areas to ensure projects are delivered as per planned timelinesDevelop, maintain, and distribute financial models as requiredAssist/prepare ad-hoc consolidated financial information and/or reports requested by executive management
Person Profile
The successful candidate will be required to have the following skills and experience:
CA/CIMA/ACCA/ACA qualified (or equivalent), 3+ years’ experience in a similar roleProven track record of developing and implementing budget/forecasting models, including cash flow managementAdvanced financial modeling skillsGood knowledge of accounting principlesExpert in Microsoft Office applications, especially Excel with some exper...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTUxMDM1MjQyP3NvdXJjZT1ndW10cmVl&jid=1305126&xid=2951035242
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12d
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Summary
Our Client in the Travel and Tourism industry has an exciting opportunity for a BI Developer to join their Business Intelligence Team.
As the ideal candidate, you will take ownership of ensuring the integrity of all information within the data warehouse as well as the accuracy of the processes used to populate the warehouse daily. You will be responsible for developing and maintaining existing ETL as well as providing operational BI support to the business.
Job Description
Designing, developing, testing, maintaining, and documenting ETL proceduresDeveloping SQL scripts for ad-hoc requests and reportsAssisting in data management and data integrity initiativesUnderstanding system workflows and documenting key data flowsAligning Key Performance Indicators, reporting, and analyticsAddressing reporting issues at the root cause levelRefine and automate regular processes / scheduled jobs, track issues, and document changesContinuously assess and document data qualityManage new permissions requested and report on database access for users and application loginsTranslating business needs into technical specificationsImproving existing BI tools and procedures
Key Roles and Responsibilities
BA/Bcom/BSc in either Engineering, Info Systems, Computer Science, or related field2+ years experience with MSSQL & MYSQL1-2 years of experience developing and maintaining ETLs and using Data Integration tools (e.g. Pentaho, Talend), or scriptsExperience querying data from a data warehouse and loading data into itExperience obtaining data from diverse sources including APIs, RDBMSs, flat files, google sheets, etc.Basic understanding of programming languages (Java or Python)Experience designing relational and non-relational data structuresWorking experience with more than one database technologyStrong analytical and troubleshooting skills, including proficiency in root cause analysisExperience creating technical documentationA collaborative and creative approach to solving business issues while working with partner teamsA self-starter with phenomenal problem solving and diagnostic acumen, and a strong analytical mind-setAcute attention to detail and strong organizational skills to prioritize tasks and relay insights to members of the leadership teamThe ability and eagerness to further develop the required skills through self-learningStrong teamwork skills as well as the ability to work independently from the team
Advantageous Skills and Knowledge
Multidimensional design & modeling based on Kimball best practice...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTMyNDY5OTE5P3NvdXJjZT1ndW10cmVl&jid=1229872&xid=3132469919
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12d
1
We are looking for an excellent WFM Manager to join the team!
Basic Functions
Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc.Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing at all timesCreates, maintains and updates the Capacity plan and ensures that staffing requirements, seat requirements and logistics are being delivered while balancing cost and performanceGenerates/reviews schedules accordingly to meet the business requirements enabling superior customer serviceProvides leadership and supervision to a highly engaged and self-sufficient team of WFMs, ensuring that all SLAs are met across accountsDrives high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutionsProtects the organization’s assets thru upholding the principles of the Quality Information Security Management SystemServes as the main point of contact for all WFM concerns
Essential Functions
Reviews and amends the long term and short term forecasts, schedules, and reports while ensuring accuracy and timelines of deliveryEnsures workforce management process and procedures are in place and followedConducts performance appraisals of direct reports periodicallyMonitors daily, weekly, monthly and the annual center performance and alerts management of any discrepancies or issues around itMonitors daily performance of forecasts and schedules against actual metrics within the center and applies changes to future plansPlans, directs, supervises, and evaluates forecasting and scheduling workflow.Assists in the implementation of a Workforce Management System within the organization to enable effective management of shifts and work patternsPerforms routine audits of call center reports to ensure accuracy and integrity is maintainedEnsures confidentiality, integrity, and availability of information critical to fulfilling the organizations business functionsAble to analyze call center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocationProactively collaborates with other departments to identify opportunities for improvement and provides input on performanceEnsures regular coaching, feedback and recognition is being done with the direct reports
Requirements
Candidate must possess at least a Bachelor’s/College Degree4 years minimum experience in Workforce ManagementExcellent skills in forecasting, scheduling and real-time time management a must...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzk2Njc5Nzc5P3NvdXJjZT1ndW10cmVl&jid=1488018&xid=2796679779
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12d
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The Service Desk provides end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related problems. A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular end user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user.
Requirements: Day to Day DutiesAs an employee of CC, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities.• Always meet customer expectations• Communication internally and to customer should be on time.• Reflected in work logs.• Time management:• Lunch & breaks = 1 hour daily in total• Proof of consultation with team members when shifts are swapped. Management will assist after this consultation as proved unsuccessful.• Monitor availability of the team’s time management, being responsible for cover and well being of the Service desk.
Ticket Logging• To fully understand the client business environment and potential impacts and severities IT related incidents may have to both user and business.• Accurate logging of all ticket information - ensure full understanding and interpretation of details provided by the end-user.• To ensure familiarity with client business imperatives, technologies and support processes.• To ensure acknowledgement of all tickets logged and/or assigned to necessary support groups or associated vendors, within timescales identified within the Service Level Agreement.• To provide a technical understanding and effective communication to the end-user to assist in resolving any tickets where possible First Time Fixes or even First Line Fixes. This entails:• Quickly identify, diagnose and troubleshoot• Identify solutions, through either verbal, front line or Client authorised First Time Fixes• Ensure correct business severity is identified, based on business impact (GSD Operative to advise user of Impact where necessary) and escalate tickets deemed as high and critical to Client environment, including country, regional and global support management, within agreed timescales• Accurate identification and assignment to resolver groups.• Provide ‘proactive’ communication as well as ownership when performance or capacityrelated monitoring tools alert to a threshold has breached.• To provide First Line Support to other clients out of normal UK Business hours where this falls into the current shift rotation.• Potential overf...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTMyNjM2NzEwP3NvdXJjZT1ndW10cmVl&jid=1501511&xid=4132636710
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12d
1
We Urgently in need of a Senior Assistant Vice President for IT Operations
Basic Function:
End to end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment.Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.RespResponsible for identifying areas of improvement and implement service improvement initiatives.Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contractManage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.
Essential Functions
Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews.Effectively manage all Internal ,external , client and statutory audits.Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement.Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
Primary Internal Interactions
Business OperationsAll Technology Sub-Functions.EXL Internal / External Audit Teams.
Primary External Interactions
Client Teams – especially Client Technology Teams.External Vendors – Primarily for Service Desk Management.
Education Requirements
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.
Work Experience Requirements
Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment.Willingness to work in a 24 x 7 environment.
Contact Person
James Knoll
james@abcworldwide.com
Business WhatsApp
074 644 4500
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODQ3NjQ5NjMyP3NvdXJjZT1ndW10cmVl&jid=1315933&xid=2847649632
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12d
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