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ABC Worldwide
Selling for 3+ years
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Active Ads376
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We looking for an excellent Asset Manager for George Western Cape Location
Essential Functions
Asset & Inventory Management (Validation and ask respective team to update the database on regular basis)FAR reconciliation procured wise / deployed wise as and when requiredKeeping track on RFH Assets (Desktop/Laptop/TFT/JIO Dongles)
Primary Internal Interactions
Business OperationsAll Technology Sub-Functions.EXL Internal / External Audit Teams.
Primary External Interactions
Client Teams – especially Client Technology Teams.External Vendors – Primarily for Service Desk Management.
Organizational Relationships
Reports To: VP – Technology Operations Supervises: AVP and Below
Technical Skills
Good understanding of Networking, Systems, Voice and business applications.
Process Specific Skills
Ability to interface and communicate at all levels within the company and Client organizations.Understanding of Enterprise Business Processes, IT Process, Service Delivery is vital.Working knowledge of MS office, MS Project and Visio.
Soft skills (Desired)
Good presentation and interpersonal skills.Excellent problem-solving skills in a cross functional environment
Soft Skills (Minimum)
Strong verbal and written communication skillsStrong customer service orientation ability to connect with global customers and work with Global teams.Good listening and consultative skills.
Education Requirements
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.
Work Experience Requirements
Bcom or relevant degreeMinimum 1 year relevant experience in Asset Management/ IT Software ManagementWillingness to work in a 24 x 7 environment.
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3mo
ABC Worldwide
1
I am recruiting for an excellent salesmen !
Requirements
Direct sales experience onlyNo telephonic salesNo call centre salesFace to face sales onlyGenerating own business leads is a mustFast pace sales environmentTarget driven salesPreferably experience in selling insuranceProven salesmen
The ideal candidate will be an excellent communicator and have a passion for sales. The Business Development Consultant will be required to generate leads and convert them into sales. In this role the BDC is responsible for providing excellent customer service and advice, as well as developing relationships with customers.
Responsibilities and work outputs for Business Development Consultants (PERSONAL LINES):• Source lead generating opportunities to ensure a minimum of 10 client quotes per week and 40 per month• Minimum requirement of 10 premium adjusted policies (net of claw backs) written policies per month• Maintain and update your Lead Generation Matrix on a weekly basis• Manage the lead generation process which includes group presentations, one on one consultations, ensuring regular communication with staff, participation in corporate events, advertising and general relationship building• Keep up to date and fully informed on product comparisons with opposition products• Sign up a minimum of 5 active lead referral agents• Meet all KPl's as laid down by the company for BDCs• Complete weekly reports that reflect leads, quotes and sales as well as the source of the leads, average premium, total premium and any other pertinent information which may be required from time to time• Maintain appropriate skills and knowledge in order to provide specialist, professional advice in all relevant business areas• Meet the Fit and proper requirements as set out in the FAIS codes of conduct at all times• Meet continuing professional development objectives as required by the industry
Salary Details
Fixed salary plus commission
Qualification
Matric/Grade 12FAIS Credits (preferable)RE 5 - a plusProven experience in FACE-TO-FACE SALES experience2 - 3 years' DIRECT SALES EXPERIENCE selling short term insurance either as a Broker Agent or Tied Agent.Alternatively, must have SOLID DIRECT SALES EXPERIENCE.A minimum of 2 years’ experience GENERATING LEADS and CONVERTING THEM INTO SALES (prospecting / cold calling) - managing lead generation processAbility to work under pressure and MEET TARGETSCandidates must have a vehicle available to complete sale tasks
If you keen on this please send your CV to
james@abcworldwide.com
Include salary expectation, current salary, notice ...
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3mo
ABC Worldwide
1
Cape Town, Southern Suburbs.
Position - Bookkeeper
Well-established, small firm of Chartered Accountants, based in Southern suburbs of Cape Town requires a junior bookkeeper to start in bookkeeping department.
Suitable applicant should have a pleasant personality that gets on well with people and is serious about his/her future.
Needs to be highly focused;have a good understanding of the accounting process.Good communication and interpersonal skills;be results orientated;confident and self-starters.Dead-line drivengood time management skills.Experience in Pastel and Xero will be advantageous.Must be able to take books to trial balance
Deadline driven person who is well organized and able to plan his/her month ahead. Can cope well under pressure during monthly crunch-time periods ensuring VAT and management reporting deadlines are met in time.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDUxMjg3ODQzP3NvdXJjZT1ndW10cmVl&jid=1520720&xid=4051287843
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3mo
ABC Worldwide
1
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JOB PURPOSE
The lead developer reports into the Head of IT. Although the responsibilities are primarily technical, the lead developer generally serves as an interface between the developers and management, have ownership of development plans and have supervisorial responsibilities in delegating work and ensuring that software projects come in on time and under budget.
DUTIES & RESPONSIBILITIES
To ensure that all of the developers in his/her team are adhering to the software quality standards agreed by the team and the wider development team so that work is done to the highest possible quality.To understand and be able to talk about and explain the importance of principles of good software design and development so that they are able to produce software of the highest possible quality in the fastest possible time and will be able to continue to do so in the future.To ensure the features developed by the team are produced to the highest possible quality in the fastest possible time and no less, so that they are able to continue to do so in the future.To show the developers the better ways of doing things and help improve their skills so that they all become better at their jobs.To act as example to all the developers by being the person who most closely follows the principles and practices they have committed to so that the developers feel confident they can too.To act as example to all the developers by advocating learning and taking the time to do so, so that the team feel comfortable they can too.Manage the successful delivery of projects by careful planning and coordinating across the full delivery lifecycle.Work closely with the department’s Project Manager, coordinating business analysts and developers, as well as liaising with key project stakeholders as required.Independently deliver results on both departmental and business projects.Provide regular and effective progress updates to and work closely with the Project Manager/Business owner to ensure the management of any delivery risks or issuesDefine delivery phases of the project including activities, sub-activities, and milestones ensuring these are documented and used as the basis for the project event log, issues and risk log and any subsequent reportingParticipate in reviews and meetings and provide updates on project progressTake responsibility for ensuring that risks and issues are identified and managed closely and drive all stakeholders to deliver on time and to the required quality standardsWork closely with relevant teams internally to ensure alignment and coordination across operations as part of the seamless implementation of existing and new systemsContributing to post implementation reviews helping to demonstrate success or otherwise of projectsSuppo...
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3mo
ABC Worldwide
1
The Service Desk provides end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related problems. A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular end user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user.
Requirements: Day to Day DutiesAs an employee of CC, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities.• Always meet customer expectations• Communication internally and to customer should be on time.• Reflected in work logs.• Time management:• Lunch & breaks = 1 hour daily in total• Proof of consultation with team members when shifts are swapped. Management will assist after this consultation as proved unsuccessful.• Monitor availability of the team’s time management, being responsible for cover and well being of the Service desk.
Ticket Logging• To fully understand the client business environment and potential impacts and severities IT related incidents may have to both user and business.• Accurate logging of all ticket information - ensure full understanding and interpretation of details provided by the end-user.• To ensure familiarity with client business imperatives, technologies and support processes.• To ensure acknowledgement of all tickets logged and/or assigned to necessary support groups or associated vendors, within timescales identified within the Service Level Agreement.• To provide a technical understanding and effective communication to the end-user to assist in resolving any tickets where possible First Time Fixes or even First Line Fixes. This entails:• Quickly identify, diagnose and troubleshoot• Identify solutions, through either verbal, front line or Client authorised First Time Fixes• Ensure correct business severity is identified, based on business impact (GSD Operative to advise user of Impact where necessary) and escalate tickets deemed as high and critical to Client environment, including country, regional and global support management, within agreed timescales• Accurate identification and assignment to resolver groups.• Provide ‘proactive’ communication as well as ownership when performance or capacityrelated monitoring tools alert to a threshold has breached.• To provide First Line Support to other clients out of normal UK Business hours where this falls into the current shift rotation.• Potential overf...
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3mo
ABC Worldwide
1
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IT Operations Lead / Manager:
We are looking for an IT Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company’s computing needs in our sites in Johannesburg, Durban, Cape Town and Gqeberha.
The successful candidate must have a proven professional experience and a detailed knowledge of industry’s best practice processes.
Responsibilities
Compile and manage the technology strategy in alignment with the business strategy.Manage relationships and SLA with all external suppliers.Manage information technology and computer systems.Plan, organize, control and evaluate IT and electronic data operations.Work with internal stakeholders to use new technologies to streamline business process and operational efficiencies while adhering to company policies and processes.Ensure that all areas of the business are operational.Conduct ongoing research to improve the technological assets of the company.Manage efficiencies of the department as well as the effective delivery of services and solutions.Manage information risk to an acceptable level based on risk appetite of the business in line with set goals and objectives.Develop and direct all networking safeguards to reduce risks and apply effective protective mechanisms to secure sensitive internal and external information.Aligning business information security requirements to the business and IT goals thereby supporting an effective security posture.Establish resilience and a highly available network infrastructure environment to address regulatory and business requirements.Consolidate business technology platforms and create plans for each platform.Track, analyse and monitor technology performance metrics.Establish technology standards and communicate technical information to the organisation.Maintain asset register.Maintain IT risk & issue register.Create and implement the organization’s IT policy and best practice standard operation processes and manuals.Performing routine system audits.Running routine system operations reports and sharing them with management.Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
Send your CV, current salary, updated salary and notice period to James Knoll.
James@abcworldwide.com
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3mo
ABC Worldwide
1
We are looking for an excellent WFM Manager to join the team!
Basic Functions
Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc.Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing at all timesCreates, maintains and updates the Capacity plan and ensures that staffing requirements, seat requirements and logistics are being delivered while balancing cost and performanceGenerates/reviews schedules accordingly to meet the business requirements enabling superior customer serviceProvides leadership and supervision to a highly engaged and self-sufficient team of WFMs, ensuring that all SLAs are met across accountsDrives high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutionsProtects the organization’s assets thru upholding the principles of the Quality Information Security Management SystemServes as the main point of contact for all WFM concerns
Essential Functions
Reviews and amends the long term and short term forecasts, schedules, and reports while ensuring accuracy and timelines of deliveryEnsures workforce management process and procedures are in place and followedConducts performance appraisals of direct reports periodicallyMonitors daily, weekly, monthly and the annual center performance and alerts management of any discrepancies or issues around itMonitors daily performance of forecasts and schedules against actual metrics within the center and applies changes to future plansPlans, directs, supervises, and evaluates forecasting and scheduling workflow.Assists in the implementation of a Workforce Management System within the organization to enable effective management of shifts and work patternsPerforms routine audits of call center reports to ensure accuracy and integrity is maintainedEnsures confidentiality, integrity, and availability of information critical to fulfilling the organizations business functionsAble to analyze call center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocationProactively collaborates with other departments to identify opportunities for improvement and provides input on performanceEnsures regular coaching, feedback and recognition is being done with the direct reports
Requirements
Candidate must possess at least a Bachelor’s/College Degree4 years minimum experience in Workforce ManagementExcellent skills in forecasting, scheduling and real-time time management a must...
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3mo
ABC Worldwide
1
Information Security Manager will be responsible for implementing and monitoring IT security strategies for all platforms across IT function with organization. He will provide assistance to manage the risk to the platform assigned and will ensure business alignment, effective governance, system and infrastructure availability, integrity and confidentiality.Key Accountabilities
Develop and maintain robust security controls to protect Organization business from security breaches/ incidents.Deliver Security demand from the business for security controls.Maintain a good relationship with key stakeholders including business, other IT departments & security teams to deliver on security requirements timely and effectively.Engage with internal/ external auditors to acquire and retain certifications/ attestationsSupport audits by timely response, escalation management, gap analysis, mitigation etc.Conduct supplier Assessment to check their compliance with security scheduleDrive education and awareness activities across platform.Provide direction for IT Security and Cybersecurity protection, and oversee Technology governance and policies.Develops, maintains and publishes up-to-date security policies, standards and guidelines.Oversees development of security awareness programs.Evaluates potential security breaches, coordinates response, and recommend corrective actions.Define and report on information security KPIs.Specialized in a number of Security domains such as incident response, operational assessment of security posture, general security management.Experience working with external stakeholders in law enforcement, audit, testing, investigations, and intelligence.Monitor, evaluate and change the organization as needed to ensure success in managing SecurityResponsible for formulating long term security policy for their domainIs responsible for the security schedules of major global contracts and the supplier integration and delivery of secure services as contracted. This includes managing all service delivery components and coordination of supplier teams delivering services.
Skills
An understanding of business needs and commitment to delivering high-quality, prompt and efficient service to the business.An understanding of organizational mission, values and goals and consistent application of this knowledge.An ability to perform independent analysis of complex problems and distill relevant findings and root causes.An ability to communicate complex and technical issues to diverse audiences, orally and in writing, in an easily-understood, authoritative and actionable manner.A team-focused mentality with the proven ability to work effectively ...
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3mo
ABC Worldwide
1
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Is responsible for enhancing Cash Flow Capital’s brand awareness within the digital space as well as ensuring all branding is consistent and effective.
KEY PERFORMANCE AREAS
Responsible for digital design and consumer experiencesAssisting CFC to drive growth in its brands and product linesAssisting with the development and design of branding and marketing campaignsCreating monthly social media designs and Google designs for all group brandsEnsuring that CFC’s vision and mission are communicated through all platformsEnsuring that branding is consistent across advertising and campaigns.Assisting with website design and developmentAssisting in the monitoring of market trends, research consumer markets and competitors’ activitiesParticipating in monthly marketing strategy meetingsConceptualising and producing video advertising materials and campaignsDesigning monthly client mailers on MailchimpDesigning an internal staff newsletterDesign and ordering of business cards for employeesDesign and supplying employees with email signaturesDesign of additional mailers and wise stamp email signature marketingDesigning print media and sourcing relevant suppliers for company brandingDesign work as required by internal company departmentsManaging the overall presence and brand strategy of SisizanaProducing the monthly social media content copywriting for Sisizana
CORE COMPETENCIES
Strong design and creative skill setKnowledge of design packages - specific adobe cloudAbility to build relationshipsGood time management and planning skillsGood verbal and written English communication skillsAbility to prioritise workload and meet deadlinesExcellent attention to detailAdaptabilityWell versed in MS Office Suite, G Suite, Adobe Suite and MailchimpSelf-motivation
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3mo
ABC Worldwide
1
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Company based in Montague Gardens, Cape Town
Position – Temp Credit Controller
Temp position for 6 months (maternity cover)
Hours – 8am till 5pm
Salary – based on experience.
Must be available to start immediately
Kindly forward me an updated copy of your CV to - kindo.m@abcworldwide.com
Requirements:
Must be a South African citizen
Must have 3 years experience in Credit Control
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3mo
ABC Worldwide
1
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Responsibilities
Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continentBook hotel/lodge and logistic reservations, based consultant requirementsResponsible for travel request distribution to agentsSupporting Sales consultants with all administrative dutiesConclude on all aspects of the post confirmation of the bookingEnquiry warming (to be handed over to Senior Consultant)Sales Quotes as first point of contact to support Senior Sales ConsultantWork directly with Sales Managers to resolve client travel issuesCustomer service-related responsibilities from client and perform other office duties as assignedWork with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolvedWork with our rates team to resolve rates-related tasks and communicate with consultantsLog all required tickets relating to rates and productTimeous turnaround time (Sales Consultant request to be actioned within 24hrs)Ensure Concierge dashboard is updated and reporting done with sales managers
Requirements
Our ideal German Concierge Specialist will possess:
A National Senior Certificate/Matric1 year of experience in a Concierge or Sales Administrative Assistant roleThe successful candidate must be based in Cape Town.Fluent in speaking and writing in the German language.Great communication skillsWillingness and drive to learnExcellent problem-solving skills and the ability to think creatively and strategically.Ability to work in a fast-paced, deadline-driven environment
Not essential but advantageous:
Degree/Diploma in TourismExcellent interpersonal and communication skills, with the ability to build relationships and influence across the organisation.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTY4ODY0MTU4P3NvdXJjZT1ndW10cmVl&jid=1507625&xid=1568864158
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3mo
ABC Worldwide
1
KEY OUTPUTS:
Management of Tourplan System Content:
Ensuring Tourplan content is fully up-to-date and accurate at all times:
Rates, offers, child rates, group rates, value adds, etc.Trading terms, policies, property includes/excludes, etc.Supplier information, contact details, etc.
Overseeing the loading and checking of the above into Tourplan within specified deadlinesEnsuring rate loading policies and procedures are strictly adhered toEnsuring the best-practice and procedure documentation is up to dateIdentifying process changes to optimize loading efficiency and accuracyAssisting with Tourplan content-related projects
Management of Rate loading team:
Day-to-day management of rate loading team, their capacity and their outputsManagement of rate loading logging, delegation, and query resolutionReporting on team performance, including:Turnaround timesRate loading errorsNumber of suppliers loadedTeam leave approval and appraisalsInterviewing and hiring new staffTraining new staff joining the team, and conducting ongoing training to develop team membersEnsuring that the team has the necessary resources and training/mentoring to perform at their peak
Ownership of integration and alignment:
Ensuring alignment of content and content-loading process across all Tourplan instances
in Africa, Asia, and South America
Management and driving of the integration between Tourplan and external systems in conjunction with the Information Systems Team
KNOWLEDGE REQUIRED
An excellent working knowledge of TourplanComputer literacyGood Excel knowledgeUnderstanding of product contracting, including commission and mark-up / discounting structures
SKILLS REQUIRED:
People management skills, and ability to motivate a team to achieve deadlinesNumbers, numbers and getting it right the first time – detail mattersHigh attention to detailSystem savvyAbility to solve problemsThrive when under pressure while having fun at the same timeAbility to empower, train and mentor peoplePro-activeness - initiating and implementing rate loading initiativesService oriented: Working toward and maintaining high service levels to in-house customers i.e.reservations and product teamsAbility to communicate in a clear, concise, consistent and transparent manner
PREVIOUS WORK EXPERIENCE REQUIRED:https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDUyMjg1NjcxP3NvdXJjZT1ndW10cmVl&jid=1503279&xid=3452285671
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3mo
ABC Worldwide
1
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Location: South Africa (Cape Town)
Position: 12 month limited contract
Please forward your CV to Michelle – kindo.m@abcworldwide.com
Introduction
For supporting our growing business, we are looking for a Supply Chain & Sales Administrator reporting to our Office Manager in Cape Town.
Responsibilities
Purchase order placement and incoming goods receipt recording
Interacting with suppliers regarding scheduled deliveries and purchase price validation
Interacting with logistics companies regarding delivery processing and documentation
Incoming and outgoing freight calculation and brokerage
Preparation of quotations, client follow up, product and stock consulting and order confirmation to
clients.
Supplier and customer data maintenance in the various system platforms.
Entering, processing, and billing of customer orders
Ensuring the execution and dispatch of orders on schedule (in coordination with logistics and
customers)
Document filing and administrative as well secretarial tasks in the internal sales office.
Qualifications
Matric
Relevant Tertiary Education is an advantage.
Sales or Admin experience is an advantage.
Excellent English skills, Afrikaans is an advantage.
Willingness to work in a fast-paced, customer facing environment.
Ability to organize, prioritize and effectively multi-task daily and meet deadlines.
Assertive, confident, and clear communicator – via e-mail, phone and face-to-face
Highly proficient with desktop applications such as Adobe Acrobat Professional, MS Office, and
Internet Explorer including an ability to learn new IT systems.
Must have valid state driver’s license.
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3mo
ABC Worldwide
1
Job Purpose
Successfully support the management of a team of Destination Specialists. Lead the team to operationalise agent requests seamlessly and continuously improve service standards. Successfully quote and operationalize profitable tour products for existing as well as new clients.
Key Responsibilities
Sales
Effectively cost productsUnderstand the market and margin controlBuild up and maintain agent / supplier relationshipsSource new products if and when requiredDevelop in cooperation with General Manager business and product strategy to secure additional business from agentsWork closely with the team to achieve goals
Operations
Quote and design successful, creative itineraries and proposalsCapture and confirm bookings in TourplanNegotiate with suppliers for better rates, cancellation policies, FOC’s, value adds etc.Find new suppliers that offer a good/better service and better ratesContinuously and proactively monitor client feedback and improve operational processesFollow up on own quotes as well as assist in monitoring the team’s quote overviewSuccessfully run groups / series bookingsHandling the 24hour emergency phonePrepare guide documentation and brief guide before travel dateWork closely with tour guides whilst on tourUtilise expertise to improve in conjunction with GM the team’s operational excellencePass on Tourplan knowledge to the team via training/coaching sessions
Product
Ensure the team is up to date with regards to new product, product development, news and changes relevant to the groups teamSupport groups and procurement in a seamless process from negotiating to loading rates in Tourplan
Financial
Reconcile supplier invoices for processingAssist debtors’ clerk with invoicing / collection queriesReconcile tour guide expense sheets on completion of tours and check guide salary invoices
Additional responsibilities
Participate in supplier training and workshopsReduce the transaction turnaround timeDemonstrate good communication skills and customer careStay current on events and changes of suppliers and productTravel on educationals and familiarizations trips, including hosting agents at times
Sundry Areas
It is expected of all employees to perform not only the tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.
Should y...
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3mo
ABC Worldwide
1
Areas of Responsibility
Camp Management
Responsibility for the Guest Experience while travelling in the campResponsibility for the management of your camp within the minimum standards of the companyResponsibility for the financial performance of the campResponsibility for the welfare, safety and management of all staff employed within the campResponsible for implementation of the company environmental and social standards in the camp
Guest Experience
Ensure that a service which exceeds their expectation is always offered to guests travelling in the campConstantly develop and improve on the activities and guest experience in the campEnsure standards are in place for the camp as defined by the company brandingEnsure that the standards are constantly adhered to and maintained in the campManage the service delivery concept in camp
Administration
Manage the camps performance against the agreed annual budgetsManage the order process as defined by procurement proceduresOverall responsibility for all expenses incurred and goods received in the campEnsure correct financial process are in place in the campEnsure that all month end procedures are attended to and provided to the Financial Department within time frames as stipulatedEnsure corrective management of all camp assets including those in the staff village
Human Resources
Ensure employment of suitable junior staff in campEnsure all company HR policies are followed in campEmployment proceduresCounselling and disciplinary proceduresPolicies and proceduresEnsure that payroll and other HR procedures are attended to and provided to the HR department within time frames as stipulatedEnsure succession planning for your camp with assistance from CM and/or HREnsure a process of evaluation is implemented for all camp staff to monitor performance and fair pay processEnsure the ongoing training of the camp staff to ensure adherence to the company standards as well as their personal development
Environment
Ensure that the camp operates in compliance with the environmental policies of the companyEnsure that the environmental strategy is implemented in the camp as defined
Social
Ensure that the camp operates in compliance with the social policies of the companyEnsure that the social strategy is implemented in the camp as defined
Safety and Hygiene
Manage all...
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3mo
ABC Worldwide
1
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Requirements
Sous chef with a minimum of two years of Sous chef experiencesupport the Head Chef in a high-pressure environmentAbility to manage a shift on his/her ownown transport essentialWillingness to work for a dynamic and growing luxury brand of restaurants and hotels within Cape Town
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjk1MzU3NTAwP3NvdXJjZT1ndW10cmVl&jid=1475917&xid=3695357500
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3mo
ABC Worldwide
1
Brief Job description
provide superior airline reservation services to customersDuties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.
Requirements
Skills & Knowledge
Native/ Advanced level German & English Language SkillsExcellent German Written Skills (skills will be assessed)Matric (Grade 12 or Equivalent qualification)Computer literacy at intermediate levelNo criminal recordExperience in Customer Services / Call Centre / travel and tourism sector advantageousDemonstrated ability to resolve customer complaints and offer alternative solutions
Work hours
8.5 – 9 hour shifts per day on rotationShifts to be rostered from Mondays to Sundays including local and market public holidaysOperational hours: 09h00 – 21h15Work from home or work at offices (located in V&A Waterfront, Cape Town)Work from home requires own Fibre fixed line internet connection & UPS solution at own costTraining: 4 – 6 weeksProbation period: 4 months
Salary and Benefits
Permanent, Full-time employmentMarket-related salaryWork from home or at officesPaid TrainingBenefits:
Employee assistance programmeHealth insurance benefitProvident fund
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODkyMDQzNjM3P3NvdXJjZT1ndW10cmVl&jid=1474626&xid=2892043637
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3mo
ABC Worldwide
1
Responsibilities and Duties
Handling of safari requests from agents with planning costing an accurate information within the required turnaround timeProactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, and offering additional information as neededFollow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safariOn confirmation complete the safari file with all the information requiredBuild and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales processFollow up with agents after a safari for any feedbackReport any errors or issues to your line manger immediately on discoveryProvide proactive support to colleagues during peak or leave timesProactive approach towards your personal and departmental target and working together with management to ensure we reach these targets
Requirements and Qualifications
Experience in and knowledge of Safari Sales is requiredExperience in and knowledge of East Africa Safari Sales is an advantage 10-15 years of experience in the broader industry sector (hospitality & tourism)Experience and a good understanding of the safari tourism environmentExperience as many aspects of the industry as possible, more than one side of the fenceExperience in dealing with and delivering on western business demandsExperience with trave l& reservation systemsSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales skills and the ability to upsellExcellent communication skills, a service delivery mindset and a strong customer service focusTarget-orientated and experienced in delivering results in a performance-oriented and fast-paced sales environmentAbility to find commercial solutions to problemsGood knowledge of sales systemsStrong administration and organizational skills with great attention to detailThe ability to work well under pressureProactive mindset and can-do attitudeExperience in handling demanding situations (e.g., complaints, last-minute requests, changes whilst travelling)Experience in and willingness to handle issues outside of office hours when requiredAbility to work independently as well as within a broader team setupEnergetic and eager to learn
Required work practices
Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with key stakeholdersAs a key point of contact and the fa...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDU0OTQzNjA/c291cmNlPWd1bXRyZWU=&jid=1470663&xid=105494360
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3mo
ABC Worldwide
1
• Work for a prestigious airline brand on various work streams • Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages • Work on airline reservations systems & handle voice calls in English & Italian including written correspondence. • Fully paid product and systems training provided. • Daily interactions with international passengers with queries and compliments • Required to meet specific key performance indicators and meet expected client service levels. • Demanding and time-sensitive call centre environment
Requirements • Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered) • Located in South Africa preferable • Permanent residence permit/ South African ID holders only • Excellent Computer literacy & technical skills • No criminal record. • Flexibility to work shifts • Previous customer service experience preferred
Employment terms and conditions - Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Fridays includes rotational public holidays as operationally required. Working hours may be subject to change depending on client requirements. - Training: 7 weeks (Fully Paid). - Probation period: 4 months - Health insurance benefit (Paid for by the Company) - Office-based, Remote position available after probationary period. - Own home Fibre internet line & UPS solution required for work-from-home option.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzgwMDkxNjQzP3NvdXJjZT1ndW10cmVl&jid=1418195&xid=3380091643
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3mo
ABC Worldwide
1
QUALIFICATIONS NEEDED:
Completed B Pharm Degree.Registered as a practising pharmacist with the SAPC.
NECESSARY EXPERIENCE & INDUSTRY KNOWLEDGE:
Experience in a production/manufacturing department.Prior learning experience to aseptic formulation and filling will be advantageous.
KEY DUTIES & RESPONSIBILITIES OF THE ROLE:
Enforce safety regulations.Keep records of employees' attendance and hours worked.Inspect materials, products, or equipment to detect defects or malfunctions.Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs.Plan and establish work schedules, assignments, and production sequences to meet production goals.Performance manage staff.Establish and set KPIs and perform visual management of shift operations.Identify and action any quality defects by using quality management systems and root cause problem solving.Implementing continuous improvement actions to meet or exceed Company safety, quality, delivery, and cost objectives.Manage expenditure on shift including staff costs such as transport and overtime as well as consumption of consumables.Responsible for the timeous execution of all activities defined by the SA Pharmacy Act 53 of 1974 and its current amendments and the Medicines and Related Substances Control Act, No 101 of 1965 and its current amendments.Responsible for the timeous execution of all critical activities, predefined and agreed upon with the Responsible Pharmacist, Quality Assurance and Production departments.
This includes, but not limited to:
independently checking and signing each dispensed material and its mass or volumechecking and signing the addition of each material to the mixchecking and signing the identity of the bulk product and printed packaging materialchecking and signing that each packaging line or station is clear of previous product, packaging components records, or materials not required for the planned packaging operations, and that equipment is clean and suitable for use before any packaging is undertakenother critical activities or stages as defined within each department as agreed upon the Responsible Pharmacist and relevant Quality Assurance and Department Manager.the compounding, manipulation, preparation or packaging of any medicine or scheduled substance or the supervision thereof.the manufacturing of any medicine or scheduled substance or the supervision thereof.the purchasing, acquiring, importing, keeping, possessing, using, releasing, storage, packaging, repackaging, supplying, or selling of any medicine or scheduled substance or the sup...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDYxMDQ0NDE1P3NvdXJjZT1ndW10cmVl&jid=1368713&xid=2061044415
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3mo
ABC Worldwide
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