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Senior Assistant Vice President – IT Operation

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General Details

Location:

Higgovale, Cape Town

Advertised By:Agency

Company Name:ABC Worldwide

Job Type:Full-Time

Description

We Urgently in need of a Senior Assistant Vice President for IT Operations

Basic Function:

End to end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment.
Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.
Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.
Resp
Responsible for identifying areas of improvement and implement service improvement initiatives.
Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contract
Manage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.

Essential Functions

Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews.
Effectively manage all Internal ,external , client and statutory audits.
Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement.
Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.

Primary Internal Interactions

Business Operations
All Technology Sub-Functions.
EXL Internal / External Audit Teams.

Primary External Interactions

Client Teams – especially Client Technology Teams.
External Vendors – Primarily for Service Desk Management.

Education Requirements

Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.

Work Experience Requirements

Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment.
Willingness to work in a 24 x 7 environment.

Contact Person

James Knoll

james@abcworldwide.com

Business WhatsApp

074 644 4500

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Id Subtitle 1138854862

ABC Worldwide

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