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Key Account Manager - Power Tools
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General Details
Location:
Advertised By:Agency
Company Name:ABC Worldwide
Job Type:Full-Time
Description
JOB DESCRIPTION
The purpose of the Key Account Manager – Power Tools, is to help develop sales opportunities with key account customers. The KAM’s authority include:
- Develops new business segments and new customers
- Decides on customer and market processing strategy
- Negotiates terms and contracts with the major customers
Duties may include but are not limited to:
- Responsible for the turnover and profit of the assigned accounts
- Responsible for the customer P & L
- Negotiation of terms and contracts with the major customers
- Sales and listing, such as innovations and promotions
- Negotiation on local, customer-specific advertising activities, promos etc.
- Implementation of trade fairs and support catalogue creation
- Tasks in the field of logistics and finance (credits, open receivables, etc.)
- Information flow (internal – Retail Marketing Managers, Business Units, logistics and external service, external - customers etc.)
- Control of relevant KPIs and compliance with budgets
- Transfer of local requirements and questions to Country Business Director (CBD)
- Responsibility for customer and market processing strategy
- Development of new business segments and customers
- Planning of turnover, profit and quantity as well as commenting to CBD
- Strong coordination with all other business unit KAM’s for respective customers
- Developing customers online sales activities, potential of developing online pure players as well
- Organizing product sales trainings to customers
Experience Required
- 5 years+ Work experience in sales in a similar role and sector
- Solid track record in having managed large customer accounts successfully
- Strong strategic and analytical skills
- Fully competent on MS Office packages
- Ability to communicate on all levels, fluent in English speak / read & write and Afrikaans speak / read & write
Personal Characteristics
- Willingness to learn and broaden knowledge and keep up with the industry requirements
- Customer service centric mind-set
- Entrepreneurial thinking, ability to work self-directed
- Team player but independent where required
- Ability to work under minimal supervision & high pressure
- Enjoys working with data i.e., analysis
- Deadline, target & process driven
- Courageous and able to challenge status quo
- Good presenter and communicator
- Attention to details and analytics
- Willingness to travel regularly away from home
- Good command of the Afrikaans language
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTkwMDA1MDk4P3NvdXJjZT1ndW10cmVl&jid=1323901&xid=2590005098
Id Subtitle 1144356603
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ABC Worldwide
Selling for 2+ years
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Description
A leading cloud-based marketing automation and customer relationship management (CRM) company that offers solution for businesses of all sizes, is looking for a driven individual who possesses a hunting spirit and a willingness to push beyond boundaries.
About the job
Develops sales strategies to grow revenue from existing and new sales opportunities.The role is predominantly focused on driving net new revenue.Facilitate ideation and white boarding sessions with clients to optimize share shift opportunities.Maintains an agile market and competitor awareness to identify opportunities and maximize.Penetration in markets held by the competition and foster partnerships with new and existing customers.Research the dialogue with clients sharing newsworthy insights and articulate customer value drivers in light of our value proposition.Understands workflow and value chain in order to build successful internal relationships to aid client delivery.Maintain knowledge of current industry trends and business needs to proactively work with clients.Understand competitive landscape and offerings to differentiate the value of solutions.Consistently shares newsworthy insights about the market, educating clients on new issues and outcomes.Understands workflow and value chain, understand Internal client delivery processes In order to ensure client satisfaction.Work closely with product, analytics, sales and other departments to influence product strategy and roadmap to best support client account Initiatives.Maintains all customer records in CRM database.Develops and manages a 30 day forecast And 60-90-120 day pipeline within CRM.Provides weekly and monthly forecasts to management.Performs other duties as assigned with integrity and honesty.
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3-5 years proven experience as a Sales Executive selling SaaS3-5 years of progressive experience in a consultative selling context and business development.Demonstrated sales experience in selling cloud-based marketing automation and customer relationship management (CRM) Proven experience in developing and implementing key account plans.Eagerness to learn complex solutions to enable successful development of sales opportunities.Ability to manage and prioritize multiple projects with varying due dates and requirements.PC literacy – Microsoft –...
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If you have gained at least 7 - 10 years working experience with Customer Journey role, in the marketing segment, of which 3 - 5 years have been in a Managerial role, please read further.
We have a permanent role available towards Sandton for one of the TOP banks in S.A.:
Responsibilities will include: Implementation of the customer experience strategy - Marketing and Brand management
Evaluate and manage all customer initiatives
Focus on process improvement to optimise customer journey
Strategy implementation
Provide advice to customers
Develop data driven key performance metrics
Data monitoring Identify opportunities
Customer journey mapping
Streamline processes
Offer training to the marketing community
Non-negotiables:
Marketing degree
Customer experience certificate
No less than 7 years experience, 3-5 years within Management role
Should be strategic
Business acumen
Financial acumen
Customer centric
Excellent communication
Analytical
Clear criminal and fraud and credit checks
Great track record
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Duties and Responsibilities:
Manage customer account profitability - Deliver the required top line, GM, GM% and EBITDA as set out for the customer accountTo achieve volume and profitability targets for customer accounts on a regional levelTo develop and agree on strategic customer objectivesAssess and recommend strategic options to the category teamDevelop and implement customer strategy and plans; including annual activity planning, trading terms and co-ad spendsDevelop customer and sales activity plansCollaborate effectively across departments/functions to ensure business objectives are aligned and delivered upon.Accurate management and implementation of customer pricingEnsure product availability and visibility on the shelfConduct customer reviews at all levelsMonitor and execute promotional plansDevelop and apply regional customer contact strategyMeasure and review sales and distribution agents’ performance/manage outsourced sales agentsCommunicate sales targets and strategies/action plans to sales and distribution agentsMonitor competitor activityEnsure regular and accurate sales forecasting in conjunction with Supply Chain / LogisticsDevelop and manage customer relationshipsSpending time with agents and sales managersTo gather, process, analyze and report on customer dataManage the relationship with and performance of IRL/ IRS
Skills
High personal standards and a hard workerAbility to work in a team environmentStrategic thinkingStrong analytical and numerical skillsProblem-solving and decision-making skills
Qualification:
BCom or related qualification3+ years in FMCG environment2 Years minimum experience in account and sales management2+ years of experience managing an account at a regional customer levelIntermediate knowledge of Microsoft Office programs (Word, Excel, Outlook and PowerPoint)
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The incumbent will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for client are met, and help the client succeed and develop new relationships with potential clients. They will be responsible for engaging with key customers by building and preserving trusting relationships. They will also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. Be apt in building strong relationships with strategic customers. Also be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.
STAKEHOLDER MANAGEMENT:
Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.Overseeing customer data and account management.Ensure both the company and clients adhere to contract terms.Serve as the link of communication between key customers and internal teams.Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.Study competition to find new ways to retain customers.Create plans to address clients’ business needs.Collaborate with internal teams to address customers’ needs.Resolve any issues and problems faced by customers and deal with complaints to maintain trust.Maintain and enhance growth and profitability of Strategic Accounts through collaborating and championing the delivery of the SEB value proposition with specific focus on increasing financial inclusivity in the mass market and shared value creation for key strategic accounts.Execute customer centric strategies to continuously improve process, product and systems to address changing service requirements that enhance the SEB partnership experience.Manage campaigns and interventions in line with opportunities, available resources, product scope and best practices while ensuring Return on Investment realisation.Actively manage and report on the achievement of Key Account Portfolio targets as well as industry performance and trends.Maintain a customer led approach to stakeholder management.Through use of a data and mutual value led stakeholder engagement approach, develop a portfolio stakeholder engagement plan, which enables growth for SEB and its key strategic key accountsEnsure a consistent, detailed understanding amongst all deal team members of the Key Account Management Portfolio targets, goals, performance levels, products, business rules and conditions.
COLLABORATION:
Manage relationships to make it easier for new relationships to take shape and efficiently unlock access to shared value both within the business and for our external partnersMonitor and resolve escalated partner...
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WHO ARE WE?
We are a dynamic and innovative media solutions group dedicated to driving success through cutting-edge multichannel strategies. Our mission is to deliver impactful and effective media solutions that empower our clients to excel in the digital communications industry.
WHO ARE WE LOOKING FOR ?
An experienced Insights Specialist with in-depth knowledge of consumer behavior and shifts, especially in the digital and radio domains.
WHAT WILL YOU DO?
As a key member of our team, you will play a crucial role in conceptualising and productising innovative multichannel media solutions. Your responsibilities will include:
Developing insights to support our clients marketing objectives and drive ROI.Building compelling storylines from a convergence and multichannel perspective.Evaluating briefs and providing strategic recommendations for clients and advertisers.Proactively generating ideas to enhance client media strategies.Preparing and delivering presentations to clients and advertisers.Taking a proactive approach in analyzing various sectors and devising comprehensive 360-degree solutions.
Youll also be involved in:
Developing a multichannel product set aligned with specific marketer objectives.Formalizing and executing a product development process.Playing a key role in championing the development and delivery of performance-based campaigns.Being actively engaged in strategic pitches.Contributing significantly to the development of multichannel skills across our group.Undertaking key projects as directed by management, such as new business pitches and media landscape reports.Building strong client relationships, both internally and externally, to better understand client needs.Collaborating with our Sales team in client presentations.Attending regular status meetings and necessary training sessions.Preparing and maintaining detailed internal documents and collateral to support our sales teams.
WHAT DO YOU NEED?
To excel in this role, you should possess the following qualifications and skills:
A degree or equivalent (NQF 7) in Marketing, Advertising, or Media Studies.A minimum of 5 years of experience in a mid-level position within a large Media or Market-related organization.Access to your own vehicle, a valid SA Driving License, and the ability to travel with your own transport.
Additionally, you should have:
Extensive knowledge of market, consumer, and research dynamics.Proficiency in common media tools, advanced media tools, and emerging media tools such as Telmar, Arianna, AMPS, TGI, Effective Measure, Google Analytics, and Ad Dynamix.Strong commercial...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDM0OTY4MTg5P3NvdXJjZT1ndW10cmVl&jid=1719959&xid=1034968189
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