Duties and Responsibilities: 

• Manage customer account profitability - Deliver the required top line, GM, GM% and EBITDA as set out for the customer account
• To achieve volume and profitability targets for customer accounts on a regional level
• To develop and agree on strategic customer objectives
• Assess and recommend strategic options to the category team
• Develop and implement customer strategy and plans; including annual activity planning, trading terms and co-ad spends
• Develop customer and sales activity plans
• Collaborate effectively across departments/functions to ensure business objectives are aligned and delivered upon.
• Accurate management and implementation of customer pricing
• Ensure product availability and visibility on the shelf
• Conduct customer reviews at all levels
• Monitor and execute promotional plans
• Develop and apply regional customer contact strategy
• Measure and review sales and distribution agents’ performance/manage outsourced sales agents
• Communicate sales targets and strategies/action plans to sales and distribution agents
• Monitor competitor activity
• Ensure regular and accurate sales forecasting in conjunction with Supply Chain / Logistics
• Develop and manage customer relationships
• Spending time with agents and sales managers
• To gather, process, analyze and report on customer data
• Manage the relationship with and performance of IRL/ IRS

Skills

• High personal standards and a hard worker
• Ability to work in a team environment
• Strategic thinking
• Strong analytical and numerical skills
• Problem-solving and decision-making skills

Qualification:

• BCom or related qualification
• 3+ years in FMCG environment
• 2 Years minimum experience in account and sales management
• 2+ years of experience managing an account at a regional customer level
• Intermediate knowledge of Microsoft Office programs (Word, Excel, Outlook and PowerPoint)