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Customer service agent
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2 years ago7801 views
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General Details
Description
Inbound customer service call center agent needed for Airline company
RESPONSIBILITIES:
- Receive calls from customers / passengers
- Deal with problems such as delays, cancellations etc
- Explain processes to customers and assisting them where necessary
- Work in a team and longer than normal hours (shift work)
- Deal with confidential information
- Communicate with customers both verbally and in writing.
REQUIREMENTS
- Grade 12
- One (1) to four (4) years’ experience in a Call Centre Environment
- Travel or relevant qualification will be an advantage
- Valid Covid-19 vaccination card
- Excellent communication in English – speak, read and write
- Solid computer literacy
- Excellent phone etiquette
- No criminal or credit record
- Able to work on weekends, public holidays and flexible hours as required
- Own transport would be an advantage.
SHIFTS ROTATIONAL:
- 07:00 – 16:00
- 08:00 – 17:00
- 09:00 – 18:00
- 10:00 – 19:00
- Includes weekends and public holidays.
PERSONAL ATTRIBUTES
- Punctual
- Excellent understanding or experience of delivering great customer service to a customer
- High degree of patience and assertiveness
- Conflict resolution skills
- Immaculate time keeping
- Trustworthy, professional and reliable, including dealing with confidential information
- The ability to work well under pressure
- Practice good time management and willingness to work longer than normal office hours
- Remains focused in order to handle objections
- Customer focused and service orientated.
https://www.ditto.jobs/job/gumtree/1604503986?source=gumtree
Id Subtitle 1081930166
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CallForce
Selling for 2+ years
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For further information please contact carole@torohc.co.za or call 074 839 8100
Reporting to the Head of Customer Care
Delivering an exceptional customer service across all customer channels
Strive to resolve 90% of customer queries and complaints at first point of contact.Engage customers in an empathetic and confident manner to drive customer loyalty and retention
Resolving Technical queries and complaints remotely by identifying and troubleshooting issues first time around
Outage Notifications and management
Continuously improve your ability to serve our customers in a dynamic and ever-changing environment through the learning initiatives provided and through self-learning
Adhere to company processes, procedures, and codes of conduct
Working Conditions• 24/7/365 business operating times• As per shift Roster.• 6 days per week shift work is required.• Must be willing to work on public holidays and weekends.• Required to work overtime as per business requirement
Knowledge, qualifications and experience• A+ and /or N+ qualification, or studying towards a technical qualification, is mandatory.• Minimum 4 years customer care experience in a technical environment.• Multi-lingual.• Computer literate, intermediate proficient in Microsoft office.• Wired into the Digital world
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Lead Generator
Job Description
We are looking for assertive and enthusiastic in individuals who will offer world class products and services to clients,
whilst achieving targets in lead warming department.
Minimum Qualification Required
Grade 12/Standard 10/NQF 4
Minimum Experience
We require no work experience for this role, however any customer services orientated work experience is advantageous.
Essential Requirements and Skills:
Fluent in English and another official language
Self-managed
Active listening skills
Self-motivated
Adaptability
Quality orientated and organised
Must be highly proficient in dealing with clients at all levels
Customer focus
Professionalism
Flexibility
Ability to multi-task and cope with pressure
Team player
Knowledge and Skills
Strategic thinking
Excellent English communication & writing skills
Strong relationship, negotiating and networking skills
Ability to influence
Personal Attributes
Communicates effectively
Action oriented
Situational adaptability
Optimizes work processes
Core Competencies
Being resilient - Contributing dependently
Customer focus - Contributing dependently
Collaborates - Contributing dependently
Cultivates innovation - Contributing dependently
Drives results - Contributing dependently
zaldine.vanwyhe@isilumko.co.za
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We are seeking skilled and experienced Debt Collectors to join our reputable call center. The primary responsibility of this role is to effectively collect outstanding debts from businesses while maintaining a professional and compassionate approach.
Responsibilities:
You will be working Monday - Friday from 09h00 - 18h00 as well as 2 Saturdays a month from 08:00 - 13:30 Proactively contact customers via phone, email, or other communication channels to collect outstanding debtsMaintain accurate and up-to-date records of all collection activities and interactions with customers Analyze customer accounts and plan appropriate course of action to recover outstanding paymentsNegotiate payment plans and settlement agreements with customers, ensuring adherence to company policies and legal requirementsFollow up on payment commitments and monitor payment schedules to ensure complianceIdentify and escalate accounts requiring legal action or further collection effortsCollaborate with internal departments, such as sales and customer service, to resolve customer disputes and inquiriesProvide timely and accurate reports on collection activities, outstanding debts, and progress towards targetsStay updated on relevant laws and regulations related to debt collection practiceUtilize MS Excel and databases to manage and organize customer account informationMaintain a high level of professionalism, empathy, and customer service during all interactionsAdapt to changes in policies, procedures, and strategies related to debt collection
Requirements:
Proven 5 years experience collecting from businesses High school diploma (Matric) is essentialRelevant Diploma/Degree in Financial would be advantageousProven track record of meeting collection targets and working within deadlinesStrong ability to plan and execute strategies to recover outstanding paymentsFamiliarity with legal requirements and regulations related to debt collectionProficiency in MS Excel and databases for data management and reportingExcellent verbal and written communication skillsStrong negotiation and persuasion skillsPolite, compassionate, and confident demeanor when dealing with customersAbility to adapt to changes in policies, procedures, and strategiesClear ITC (credit) and criminal recordCredit 1,2,3 would be advantageous
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We are looking for a creative, independent, dynamic, enthusiastic, service driven team player to join the Reservations Team in JHB. The successful candidate will report to Direct Reservations Manager.
KEY OUTPUTS:
Calm and professional interaction with both suppliers and travel planners, telephonically & via email· Creative and out of the box planning and designing of itineraries· Handling reservation requests either email or telephonic· Processing of reservations from quote to finalising, including reservations, invoicing and travel documents· Professional servicing of our dynamic direct guests · Proactive selling of our products and services ensuring the best possible safari for the guest· Saturday duty and cell phone duty on a rotation basis· Public holiday duty and cell phone duty on a rotation basis· Working hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on rotation basis· Backup for colleagues when they are away from the office· Expanding product knowledge through attending training sessions· An independent, curious and “can do it” nature· Upholding the cornerstones of the company ... Care of the people, Care of land, Care of the wildlife
KNOWLEDGE REQUIRED:
A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles · A good knowledge on FIT and Groups policies and procedures· A good knowledge of company Safari Offers· Communication skills and a good command of the English language· Tourplan reservations system, added advantage
SKILLS & ECPERIENCE REQUIRED:
Time & desk management· Computer aptitude· Understanding of travel industry· Attention to detail· Elaborating in writing explanations or descriptions · Exceptionally customer focused · Creativeness, flexibility, high energy and patience· An independent, curious and “can do it” nature· A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles · Tourplan reservations system· Creativeness, flexibility, high energy and patience· Must have at least 5 years reservations experience preferably in a tour operating environment, no hotel, car rental reservations
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WHO ARE WE?
We are a dynamic and innovative media solutions group dedicated to driving success through cutting-edge multichannel strategies. Our mission is to deliver impactful and effective media solutions that empower our clients to excel in the digital communications industry.
WHO ARE WE LOOKING FOR ?
An experienced Insights Specialist with in-depth knowledge of consumer behavior and shifts, especially in the digital and radio domains.
WHAT WILL YOU DO?
As a key member of our team, you will play a crucial role in conceptualising and productising innovative multichannel media solutions. Your responsibilities will include:
Developing insights to support our clients marketing objectives and drive ROI.Building compelling storylines from a convergence and multichannel perspective.Evaluating briefs and providing strategic recommendations for clients and advertisers.Proactively generating ideas to enhance client media strategies.Preparing and delivering presentations to clients and advertisers.Taking a proactive approach in analyzing various sectors and devising comprehensive 360-degree solutions.
Youll also be involved in:
Developing a multichannel product set aligned with specific marketer objectives.Formalizing and executing a product development process.Playing a key role in championing the development and delivery of performance-based campaigns.Being actively engaged in strategic pitches.Contributing significantly to the development of multichannel skills across our group.Undertaking key projects as directed by management, such as new business pitches and media landscape reports.Building strong client relationships, both internally and externally, to better understand client needs.Collaborating with our Sales team in client presentations.Attending regular status meetings and necessary training sessions.Preparing and maintaining detailed internal documents and collateral to support our sales teams.
WHAT DO YOU NEED?
To excel in this role, you should possess the following qualifications and skills:
A degree or equivalent (NQF 7) in Marketing, Advertising, or Media Studies.A minimum of 5 years of experience in a mid-level position within a large Media or Market-related organization.Access to your own vehicle, a valid SA Driving License, and the ability to travel with your own transport.
Additionally, you should have:
Extensive knowledge of market, consumer, and research dynamics.Proficiency in common media tools, advanced media tools, and emerging media tools such as Telmar, Arianna, AMPS, TGI, Effective Measure, Google Analytics, and Ad Dynamix.Strong commercial...
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*Reference: JHB005343-PC-Jh-1*
Our client in the Real Estate and Property industry is seeking an Outbound Call Centre Agent to work remotely
**Minimum requirements:
**
* Matric
* Min 2 years’ Outbound Call Centre Experience
* Own Laptop/Computer with Wi-Fi is essential
* Draw daily leads from HubSpot CRM System
* Contact property owners who are
potentially in the market to sell their property
or to create an opportunity to consider selling
their property to the company
*
Consultant: Poleen Cass - Dante Personnel Johannesburg
Apply via our website (www.dantesa.co.za)(\https:/www.dantesa.co.za\)
If you do not hear from us within 5 days, please accept that your application was unsuccessful*
R R6 000 plus Commission
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