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CallForce
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Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to createand deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment.
• Leading and managing a team of Call Centre Agents to achieve client SLA requirements• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Be accountable for the performance of each agent reaching their daily targets and ensuring that professional relationships exist with customers• Ensuring that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Motivating team to achieve daily targets• Improve the key success metrics associated with goals including:
o Customer Satisfaction Scoreo Service Level Goalso Quality Goals
• Guiding, coaching, training and equipping agents with all competencies to reach meet performance and customer service objectives• Coordinate training on new or revised information relating to services, products or processes of projects• Ensuring all customer questions and complaints are resolved in a timely manner• Brainstorming with the team around issues or challenges that may hinder optimum performance and give recommendations to improve sales• Handle employee related issues. Monitoring attendance, punctuality and leave • Report on statistics, data, ratios, attrition and terminations• Suggest areas of improvement for systems, policies and processes used and propose solutions• Manage quality assurance• Assist with recruitment, HR admin, personal development and other areas that contribute to maintaining processes and the growth of the campaign
Requirements • Matric• 1-2 years contact Centre Team Leader experience
Competencies
• Strong ability to motivate and guide a team
• Strong ability to empathise with customer• Strong problem-solving skills• Consistently mentor and inspire others• Customer focused mindset• Understanding, interpreting, and manipulating data for reporting• Ability to resolve escalated customer issues
Please send CV to leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/3374524109?source=gumtree
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3d
Higgovale1
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TTEC is seeking an experienced Talent Acquisition Specialist to join our Enterprise Services team to start asap. Our Talent Acquisition team brings significant value and contribution to our company by differentiating our brand within the community and strengthening the company through the addition of talented and passionate people.
What you’ll be doing:
You’ll be managing the full-cycle recruitment for management, professional and executive hires within a specific business segment. This role is responsible for the sourcing, interviewing and selection of candidates for various levels of positions promoting a work environment that openly embraces individuals with diverse backgrounds and experiences. You will actively search for the brightest candidates utilizing best practice recruiting methodologies while representing and promoting TTEC and our core values.
What you’ll bring to us:
Develop effective sourcing strategies and techniques using an appropriate combination of direct sourcing, social recruiting, referrals, and other relevant passive recruitment methodsPartner with hiring managers to understand the skills and background required for each opportunity, providing expert advice and coaching throughout the recruitment processLead candidates through the recruiting process and ensure a fair, timely, transparent applicant experience that reflects our mission, purpose, vision and values of extraordinary customer (candidate) experience.Actively utilize all recruitment channels to form a knowledge base of where to find the best candidates for each particular role in order to consistently generate a healthy pipeline of high quality candidatesGuide HR Partners and Hiring Managers on candidate sourcing, recruitment channels and market conditions, teaming closely with both to understand team dynamic and cultureUtilize best practice methods, communications and processes which reflect our principals and standards of a world-class talent acquisition organizationDevelop a thorough understanding of TTEC, our value proposition, our segment and our values in order to qualify candidates and articulate our business
What skills you’ll need:
2-3 years’ experience of full life cycle recruiting, preferably with a combination of agency and corporate experience including 1 years' experience working on complex, high level searches targeting Director level and aboveExcellent independent sourcing skills with experience and curiosity about the latest recruiting technologies and platforms, above and beyond job boards and LinkedInNationwide recruiting required, global experience preferredA sense of urgency and a relentless drive to find and connect with the best talentPrevious experience managing the recruiting and documentin...
https://www.ditto.jobs/job/gumtree/1769998169?source=gumtree
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3d
Higgovale1
SavedSave
Are you passionate about sales? We are looking for charismatic, energetic, vibrant, money hungry sales agents experienced in lifestyle and financial services products.
What You’ll be Doing
You will have a passion for sales. You will be resilient and have the ability to handle rejection. You will be target driven and and exceed your daily, weekly and monthly targets. Your time keeping will be exceptional.
During a Typical Day, You’ll
Sell RCS products to prospective customers as well as existing customers, ensuring that targets and metrics are consistently achieved.
Requirements:
Recent 6 months Outbound Tele sales ExperienceCredit Check: for integrity purposes as our positions requires the assignee to liaise with customer finances in the way of bank details, debit orders, payment arrangements, etc.Criminal CheckGrade 12
Working :
08h00 to 17h00 Monday to Friday
09h00 to 13h00 Saturdays
Salary – R7250
What You Can Expect
Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring minds
misha@callforce.co.za
https://www.ditto.jobs/job/gumtree/3300021454?source=gumtree
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3d
Higgovale1
Job description
Callforce success is all down to our people. And now we’re looking for outstanding salesman to join the best team in the business. If you’re ready to take your sales career to the next level, get paid for every sale and enjoy the kind of career development opportunities that come with every role at Callforce, we’d love to hear from you.
With a starting salary of R7000, and an uncapped commission scheme that kicks in from your very first sale.
You will be taking on the US market!!
Grow your sales career:
When our people grow, so does our business. That’s why we’ll give you everything you need to achieve your career ambitions.
What you’ll do as a Salesman:
We’re driven to find the best solutions for all our customers, and you’ll help to make that happen.
You’ll make outbound calls to our existing customers, identifying opportunities to create a package that saves them time and money through our unique One Bill solution.You’ll take a consultative sales approach, building your sales pipeline through straightforward, open, and honest conversations with our customers, getting a real understanding of their needs and how these change over time.You’ll achieve all of this as part of a wider team that’s inclusive, celebrates each other’s success together and supports all of us to be the best we can be.
Education and Experience:
MatricEnglish language proficiencyMinimum 2-3 years hardcore outbound sales experience within an international center is required (COLD CALLING)Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsPersuasivenessNegotiation skillsSalary Per productive hour, shift and travel allowance provided and incentives.
Working Hours:
Rotational shifts from 15h00pm – 04h00am (US HOURS)Transport providedNightshift allowance
If you do not hear from us within 14 working days, please consider your application unsuccessful.
All successful candidates will be subject to pre-employment checks.
Attach those CV’s and GOODLUCK!!! (:
https://www.ditto.jobs/job/gumtree/863696426?source=gumtree
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3d
Higgovale1
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Outbound Sales Consultant
Our international client is looking for strong sales individuals to join our dynamic team in Sunninghill.
What You’ll be Doing
Lead generation from an existing client base.
During a Typical Day, You’ll
· Read from a scripted pitch
· Transfer warm leads to the USA team
· Work towards exceeding transfer targets
· Ensure high quality standards are adhered to
Requirements
· At least 6 months sales experience
· Computer literate
· Own transport (advantageous not essential)
· Excellent verbal communication skills in English
· Neutral accent
Working Hours
· Rotational shifts between 15h00pm to 03h00am
Salary – Basic, travel & shift allowances
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/2368239346?source=gumtree
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3d
Johannesburg CBD1
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Title: Social Media Support Customer Service Representative
Role description and duties:
Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalismFirst response on Social media platforms such as Facebook, Twitter, Instagram etc.Understanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according to processes and procedures.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on emails etc. including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support in writingSubmit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Requirements:
Matric/NQF Level 4 Equivalent Excellent comprehensive skillsExcellent writing and reading skillsExcellent typing skillsBe social savvyPrevious experience is advantageousLeadership and communication skillsGood presentation skills both verbally and writtenStable internet connection at home6 months Customer service experience6 months Social Media Experience
Salary and rates including allowances, incentives: you will earn a basic salary of R7 000.00 per month
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays
https://www.ditto.jobs/job/gumtree/469251521?source=gumtree
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3d
Higgovale1
SavedSave
The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned.
Responsibilities:
Coaching
Daily coaching feedback monitored and sent to Team Leaders and Operations to ensure tractionInternal calibration sessions held every two weeks (where we unpack the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns)
Client Feedback & Alignment
Escalations (Client Journeys) done daily (call analysis of query)
Reporting
Weekly reporting of CEO escalations that are analysedCalibration Weekly reports prepared and sent to the Client (every Friday)Biweekly quality reporting to the international quality teamMonthly repeat call analysis reportMonthly top ten agents incurring the highest repeats (deep analytical report)
Quality Assurance
Daily Quality Assessments completed (the number of Assessments is dependent on various and /or other more urgent requirements that may be expected of me)Weekly Detailed Quality Report (sent every Tuesday to Operations & Team)Weekly call listening sent by the client to analyseCalibration sessions (voice of our clients) held every Tuesday, Wednesday & Friday
Skills & Competencies:
Must be a people’s personMust be passionate about other people’s development and growth potentialMust be comfortable facilitating reports, analysis & elaborate presentations during trainingPresent and communicate informationCoping with pressures and setbacksDelivering results and meeting client expectationsExcellent administrations skillsAttention to detailGood verbal communication skillsExcellent adherence and QA scores
https://www.ditto.jobs/job/gumtree/2335799612?source=gumtree
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3d
Higgovale1
SavedSave
Telesales Sales Consultant CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market.
Join us as an Outbound Sales Consultant and be part of a winning team. You will be working on SA’s largest Telecommunications company.
This is no ordinary Sales position. This is YOUR opportunity to be part of a winning team and enjoy the success that comes with it! We offer ·
Guaranteed Basic salary, PLUS commission, PLUS high end electronic and other great incentives. · Earn up to R20,000 a month.
Apply now if you:
· Have at least 1 years’ tele-sales experience.
· Have strong sales ability and objection handling.
· Are proficient in English and 1 other language.
· Have the tenacity and passion for sales.
· Proven ability to meet sales targets.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.
https://www.ditto.jobs/job/gumtree/4260313700?source=gumtree
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3d
Johannesburg CBD1
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Infrastructure & Facilities Coordinator
Description
This position will serve to co-ordinate and undertake the effective functioning of the asset management processes based on required internal control measures, including co-ordinating the procurement of day-to-day goods and services for CallForce.
MAIN AREAS OF RESPONSIBILITY
ASSET Management
? Ensure that all assets are insured and damages to assets are claimed on time
? Ensure all assets are recorded and barcoded in the asset register
? Perform physical asset verification and submit reports.
? Establish the asset management capability of the organisation
? Monitor and review the capturing of all physical assets in the physical asset management register
? Monitor and review the allocation of assets in accordance with the relevant policy and procedures
? Manage the determination of the asset allocation according to policy and procedure of the organisation
? Manage capturing of asset information on the inventory list (room list) of the asset holder
? Make follow up on missing assets to ensure that they are accounted for
? Manage the performance of asset verification according to prescribed time frames,
? Compile reports on the state of assets,
? Manage the disposal/returns process.
? Follow asset management procedure for all assets delivered as per policy and procedure – updated asset registers at all times.
? Work Closely with IT and Finance managers and regularly update status and report on asset management progress.
INFRASTRUCTURE
? Facilitate all Infrastructure related builds, repairs, changes and general office maintenance.
? Build a database of contacts for services and products for all regions. CPT, DBN & JHB
? Assist in any other Facilities related responsibilities as advised by the Infrastructure Manager
? Daily Floor walks in CPT – weekly with video call to JHB and DBN.
? Ensure that all lights are always in working condition, replace where necessary.
? Ensure that all Doors are locked and in working condition
? Maintain a Health and Safety compliant work environment
PROCUREMENT
? Intermediate role, responsible for receiving all IT and Facilities related procurement requests (not limited to)
? Validate all procurement requirements based on available stockpiles held on each site
? Validate all procurement requests based on business justification and approval from a senior manager.
? Define procurement process and communicate to all business units
? Work closely with Finance on all procurement requests and ensure that all procured items are added to the asset lists once received and distributed and updated accordingly.
? ...
https://www.ditto.jobs/job/gumtree/904943294?source=gumtree
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3d
Higgovale1
SavedSave
Outbound B2B Sales Consultant
We are looking for B2B SALES CHAMPIONS to join our high performing sales team in a well-established telecommunications operation. If you are money-hungry, tenacious and love the world of sales, then this is for you!
During a Typical Day, You’ll
· Cold calling pre-existing and new clients to sell variety of products & services
· Offer professional advice to clients for upgrades
· Set up new customers accounts and update existing records
· Keep up to date and fully informed on product comparisons and new products
· Be compliant in all activities in accordance with regulations and professional guidelines and ethics & business rules
Requirements
· Clear criminal record
· Min 6 months – 2 years outbound B2B sales experience
· Strong sales ability & ability to handle client objections
· Proven track record of meeting sales targets (Previous Pay slips to be presented)
· Background in telecommunications will be an advantage
Working Hours
· Monday to Friday & alternate Saturdays
Salary – Basic + potential commission
https://www.ditto.jobs/job/gumtree/2654789992?source=gumtree
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3d
Johannesburg CBD1
SavedSave
What You’ll be Doing
Work closely with Operations to ensure our people initiatives reap the desired results, whether it be employee engagement, employee satisfaction, query handling etc.Ensure the HRBP’s are handling all IR related matters swiftly, to ensure minimal impact to the operations floor.Offer advice on more complex cases, to ensure decisions are not delayed due to lack of labour knowledge.Monitor and evaluate payroll processes to mitigate potential financial loss to the business.Develop and implement HR strategies in support of business goals and objectives.Manage the company’s talent acquisition objectives by working closely with the Lead Recruiters in the different regions.Support the recruitment teams with strategic interventions aimed at increasing and improving the company’s attraction and visibility.Design campaign specific competency-based interview guidelines, and train the teams accordingly, to ensure understanding and impact of interview styles.Closely monitor attrition at the various stages of an employee’s life cycle, with a specific attention given to the first 3 months.This must be done in order to assess the effectiveness, and possible redesign of the recruitment process.Monitor the effectiveness of our Induction and Onboarding process and propose impactful changes to enhance its outcome.Work closely with partners such as BPESA, and CapeBPO to ensure the company leverages off the various initiatives.In collaboration with marketing, contribute to the quarterly newsletter.Support current and future business needs through the development, engagement, motivation and retention of human capital.Foster and nurture a positive working environment.
https://www.ditto.jobs/job/gumtree/764886593?source=gumtree
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3d
Johannesburg CBD1
SavedSave
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market.
We are seeking Insurance Sales Consultants to join our team and help our clients protect what matters most. As an Insurance Sales Consultant, you will play a vital role in promoting our short-term insurance products and providing exceptional customer service.
Responsibilities:
Sales Generation: Utilize your knowledge of short-term insurance products to effectively identify and pursue sales opportunities.Product Knowledge: Stay up to date on insurance products, underwriting guidelines, and industry trends to provide accurate information and advice to clients.Sales Strategy: Develop and implement sales strategies to meet or exceed sales targets and objectives.
Qualifications:
MatricAfrikaans -speak, read, write – required.Clear Criminal and ITC records2+ years of short-term insurance sales experience is required.Knowledge of insurance products, policies, and regulations.Must comply with FAIS fit and proper requirements.RE 5 (highly advantageous)
Benefits:
Competitive salary and commission structure.
Comprehensive training and ongoing professional development.
Opportunities for career advancement within the company.
Supportive team environment.
If you have the drive to succeed in insurance sales and want to make a meaningful impact on clients' lives, we encourage you to apply for the Sales Insurance Consultant position. Join our dynamic team and embark on a rewarding career in the insurance industry.
Application Process:
Interested candidates are invited to submit their resume and their relevant experience and qualifications. Shortlisted candidates will be contacted for an interview.
https://www.ditto.jobs/job/gumtree/2572600451?source=gumtree
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3d
Johannesburg CBD1
Lead Human Capital and Talent Acquisition related functions for an iconic international brand setting up operations in the South African BPO Sector. Bring innovation and solutions regardingpeople management to positively impact business results. Act as the main point of the contact for the employees and managers operating at specified accounts and sites, proactively supporting the delivery of HR processes to operations.
Job Description• Understand all key business initiatives and goals for each supported business unit• Actively identify gaps, and manage risk• Proactively implement human capital solutions to challenges affecting the success of the business• Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit. Effectively partner with and leverage corporate support teams • Drive performance improvement plan, implement positive changes in the people management • Design and maintain organization vitality charts as the performance of the business unit improves • Challenge the organizational structure of the internal client and propose changes • Act as the ultimate point of contact for all escalated Human Capital issues.• Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective• Achieve 100% of assigned hiring goals by executing a recruiting plan using a core team of TA specialists.• Manage a strategic and tactical sourcing plan to support specific hiring goals• Manage, develop and maintain the communication flow and strategic partnership between the Talent Acquisition team, corporate support teams and internal and external stakeholders• Improve the key success metrics associated with hiring goals• Ensure compliance with recruitment best practice • Act as a Legal Representative on behalf of company in all human capital/ labourmatters• Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes• Work with IT and infrastructure to ensure optimal operational efficiencies• Ensure all infrastructure meets agreed SLA standards.Requirements• Recent experience in a similar role ideally within a BPO Contact Center or similar services company.• Bachelor’s Degree • 5+ years’ experience as an HR business partner or HR Manager providing operations support • Knowledge an...
https://www.ditto.jobs/job/gumtree/3203824758?source=gumtree
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3d
Higgovale1
SavedSave
International Campaign
CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA.
If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt.
Your daily activities will include
Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.Manage customer accounts and calls by logging onto and updating the relevant collections systems.Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome.For more complex accounts, analyze customers' account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account.Negotiate settlements to receive payment on a certain percentage of the debt,Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical.
What you need
1-2 years debt review, debt consolidation or sales experienceMust have worked on international campaignsHighly proficient in English, written and verbal.Must have a neutral accent.Must have knowledge of debt collection techniquesHave sound negotiation skills
What’s in it for you
Basic salary of R7500, increased to R8500, after your first month with usHighly competitive commission structure over and above the R8500 basic salaryTransport is provided as you will be working USA hours, 3pm to 4amFantastic growth opportunitiesExpand your knowledge of the global markets
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.
https://www.ditto.jobs/job/gumtree/1004131811?source=gumtree
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3d
Higgovale1
SavedSave
Team Leader - Sales Fulfilment Team
CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Our vision is to bring significant contribution to the South African GBS industry objective of creating 500 000 new jobs servicing offshore markets by 2030 and give the talented youth of South Africa an opportunity to gain skills and experience to launch purposeful career opportunities.
Job Summary
As the Sales Fulfilment Lead, you are responsible for overseeing the day-to-day Sales fulfilment Operations. This includes managing and scheduling the SFF team in both JHB and KZN to improve the sales to activation ratio. Manage the relationship with the various stakeholders to improve the delivery times & overall activations. Quick thinker who takes a hand-on approach to problem-solving.
Always looking for more efficient, cost-effective ways of getting things done while keeping in line with our strategic anchors and values.
Key responsibilities
Work directly with the Operations Team to manage the team.Provide adequate supervision, coaching and training to employees to ensure orders are captured correctly, accurately, and efficiently.Ensure completion of team schedules and workflow assignments.Closely manage all the different reasons for sales not activated.Manage relationships with key stakeholders e.g. warehouse, courier, logistics team, SFF.Ensure that the team is aligned to increase sales to activation ratio above 80%Continuous optimization of current processes.Provide regular feedback to Operations team on the obstacles and issues around rejected sales and help bridge this gap.
Requirements and Qualifications
Grade 12 / Matric2+ years or experience in a customer service role1 – 3 years previous sales experience / relevant experience in this specific role.Excellent excel skills
Salary: R12 000 – R15 000
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/1909791339?source=gumtree
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3d
Johannesburg CBD1
SavedSave
BPO Sales Trainer
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities.
We're looking for a vibrant Sales Trainer to join our team in Johannesburg to confidently deliver training that continuously improves the content and delivery styles for new trainees and existing agents.
Responsibilities
Facilitate training group as per Client curriculum requirementsTransfer of skills into different campaigns and accounts required for various industriesConduct Training Needs Identification as per project requirements and report findingsAttend Quality Calibration sessions and ensure variance is less than 5%Take Calls for minimum 4 hours each monthAttend TTT with client or Master Trainer and ensure period sign off/certification is up to dateSelf-upskill on industry updates and relevant knowledgeCommunicate with team on Knowledge and Skill updates for relevant campaignsCoordinate with OPS manager to help transition agents from Training to incubation as per expectationsCoach own Trainees on observed Knowledge and Skill gapsManage Attrition within Training groups with regular one-on-onesReview Training content and suggest new ways of delivery to improve effectivenessComplete Training Administrative tasks as per set timelinesContinuously monitor Process and Knowledge updates and suggest changes to Training content and deliveryKeep up to date with changes by attempting monthly Knowledge Assessment
Qualifications & Experience
Minimum 1 Years’ experience as a L&D Sales trainerExperience within BPO SectorExperience in telecommunications industry ideal Experience outbound sales
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role
https://www.ditto.jobs/job/gumtree/1786291204?source=gumtree
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3d
Johannesburg CBD1
SavedSave
Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!
What You’ll be Doing
Do you have a passion for helping others & ensuring peace of mind? In this role, you’ll work to resolve the customer’s issues swiftly & handling customer enquiries over email, social media platforms & making outbound client follow ups.
During a Typical Day, You’ll
Answer incoming communications from customers over email or social media platformsPhoning customers back with relevant feedbackConduct research to provide answers for customers to resolve their issues
Requirements
MatricFluent English (Higher Grade English pass in Matric)2-3 years or more of customer service experience in a Contact CentreAutomotive experience of having worked in a complaints department, will be an advantage
Working Hours
09h00 – 23h00 Monday to Sunday on rotational shifts
Salary – R9 000
What You Can Expect
Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring minds
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.
You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
https://www.ditto.jobs/job/gumtree/3669165039?source=gumtree
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3d
Higgovale1
SavedSave
At TTEC, we’re all about the Human Experience. Elevated. As a Service Delivery Team Lead in Cape Town, South Africa you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our inaugural classes of customer experience professionals. You'll want to get in on the ground floor as many of our early employees in other markets have seen expedited career growth with TTEC.
What You’ll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.
You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You’ll
Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projectsBring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your teamMotivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done
What You Bring to the Role
Grade 12Continuously promote a performance-driven culture and always work towards reaching for amazingEngage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasksConsistently mentor and inspire othersCustomer focused mindsetComputer savvy
What You Can Expect
Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring mindsAnd yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you, including a basic salary of R 20 000, plus a R 2 000 medical aid contribution to a Discovery Health plan of your choice and other benefits including provident...
https://www.ditto.jobs/job/gumtree/3891064221?source=gumtree
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3d
Higgovale1
Callforce success is all down to our people. And now we’re looking for outstanding salesman to join the best team in the business. If you’re ready to take your sales career to the next level, get paid for every sale and enjoy the kind of career development opportunities that come with every role at Callforce, we’d love to hear from you.
With a starting salary of R7000, and an uncapped commission scheme that kicks in from your very first sale.
You will be taking on the US market!!
Grow your sales career:
When our people grow, so does our business. That’s why we’ll give you everything you need to achieve your career ambitions.
What you’ll do as a Salesman:
We’re driven to find the best solutions for all our customers, and you’ll help to make that happen.
You’ll make outbound calls to our existing customers, identifying opportunities to create a package that saves them time and money through our unique One Bill solution.You’ll take a consultative sales approach, building your sales pipeline through straightforward, open, and honest conversations with our customers, getting a real understanding of their needs and how these change over time.You’ll achieve all of this as part of a wider team that’s inclusive, celebrates each other’s success together and supports all of us to be the best we can be.
Education and Experience:
Matric60% English language proficiencyMinimum 2-3 years hardcore outbound sales experience within an international center is required (COLD CALLING)Hardcore salesTyping speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsPersuasivenessNegotiation skillsSalary Per productive hour, shift and travel allowance provided and incentives.
Working Hours:
Rotational shifts from 15h00pm – 04h00am (US HOURS)Transport providedNightshift allowance
If you do not hear from us within 14 working days, please consider your application unsuccessful.
All successful candidates will be subject to pre-employment checks.
Attach those CV’s and GOODLUCK!!! (:
Successful candidates will receive full product and systems training. Successful candidates would also need to work in an office environment, on USA time zones.
https://www.ditto.jobs/job/gumtree/2347279467?source=gumtree
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Higgovale1
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CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients.
We are seeking motivated and driven Recruiters who will be responsible for driving the recruitment process for our BPO business based in Cape Town. Our ideal candidate will possess strong recruiting skills, BPO industry knowledge, and a focus on delivering a positive candidate experience while meeting staffing targets and business objectives.
Key Responsibilities:
Talent Acquisition:
Collaborate with hiring managers to understand staffing needs and create comprehensive job descriptions.Develop and execute effective recruitment strategies to attract qualified candidates.Source candidates through various channels, including job boards, social media, professional networks, and referrals.Ensure compliance with employment laws and regulations in the recruitment process.
Screening and Selection:
Review resumes and applications to identify qualified candidates.Conduct initial phone screenings and interviews to assess candidates' qualifications, experience, and cultural fit.Coordinate and conduct in-person or virtual interviews with hiring managers.
Candidate Assessment:
Administer skills tests, assessments, and background checks as needed.Evaluate candidates' technical skills, language proficiency, and suitability for specific roles.
Offer and Onboarding:
Extend job offers to selected candidates and negotiate compensation and employment terms.Collaborate with HR and onboarding teams to facilitate the smooth transition of new hires.
Qualifications:
Proven experience as a recruiter, with at least 3+ years of experience in BPO or related industries.Familiarity with BPO roles, such as campaign managers, team leaders, quality assurance etcStrong knowledge of recruitment best practices, including sourcing techniques and assessment methods.Proficiency in using applicant tracking systems (ATS)Excellent communication and interpersonal skills.Ability to manage multiple recruitment projects and prioritize tasks effectively.
As a Recruiter at CallForce you will be instrumental in building a high-performing team that can meet the outsourcing needs of our clients effectively.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/3979167985?source=gumtree
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