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Responsibilities & Duties
Lead the design and evolution of the company’s social media strategy that is global in its reach but local in its storytelling, that grows brand engagement, reaches target audience (existing and new) and, as a result, increases conversionServe as the social media expert within the company, maintaining a cutting-edge understanding of best practices, features, strategies, channels and tacticsCreate and manage the social media calendar and content based on the company’s product marketing priorities and broader cultural and industry trendsDaily community management and social customer serviceDesign and execute monthly social media reporting on key metrics, including growth in followers, engagement, traffic and conversions. Create and share out monthly performance reporting, including with senior leadership. Uncover insights and develop actionable recommendations for how to move the brand forward in social media based on performance.Influencer outreach marketing, developing brand credibility and promoting awareness of our brand to larger or new audiencesSupport local camp teams and local social media channels in growing their engagementDevelop an approach for experimenting, testing and measuring social media featuresPropose social media and campaign-specific KPIs and benchmarks to achieve and bypass brand goals and objectivesWrite for the company blog found on the websiteContribute to campaign-specific or new business projects as directed by management from time-to-time
Requirements & Qualifications
Five years of experience working directly on social media and digital strategyAn ability to work in a fast-paced environment, prioritize and deliver against changing priorities, multiple stakeholders and aggressive deadlinesExtremely well-versed in social media and digital technologies, constantly informed on industry developments, including consumer trends and new technologiesKnowledge of digital PR, influencer and social marketing with a solid understanding of how to create engaging experiences and articulate them through a multitude of social, digital and mobile channelsExperience with social / digital scheduling tools approaches to measurement / metrics and reportingAble to work with and advise teams and stakeholders from around the world with differing levels of social media knowledgePhotoshop, photography and videography skills are a plusExperience or passion for the travel or safari industries is preferred, but not required
Required Work Practices
Across all interactions, promote the image of the commercial team as a best in class externally with our clients and internally with our key stakeho...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NzM1MTg1NjE/c291cmNlPWd1bXRyZWU=&jid=1305132&xid=873518561
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An opportunity for an experienced team lead has become available; to take responsibility for the team’s culture, environment, and overall growth of the people.
As team lead you will be responsible for the team’s execution, quality of code, and cadence at which code is produced.
Join us in building products that make it easier for people to find work and provide services.
The software will serve users in multiple countries & languages.
What you will be doing:
Oversee a team of engineers to deliver on the product roadmapDrive software development activities to meet schedules and timelinesProvide guidance and mentorship to the engineering teamDrive requirement analysis, collaboration, and designConduct regular one on ones with members of the teamManage performance and provide key feedback and assistanceResearch best practices, new tools, and technologies and facilitate context sharing with the team
Requirements:
5+ years of experience building software in a startup environment2+ years of people management experiencePrevious experience leading development teamsAbility to collaborate with cross-functional teamsProject management skillsAbility to complete all the phases of the software development lifecycle
Added Advantage:
Application of agile development processes in a leadership capacity
Perks:
Contribution towards Medical aid planPension planFree monthly home cleaningAccess to free emotional and psychosocial support
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjU5MzUyNDE0P3NvdXJjZT1ndW10cmVl&jid=1208301&xid=3659352414
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About the Role:
Reporting to the Software Development manager, your role is to maintain the current software infrastructure and to consult on and develop future software infrastructure. You’d also be responsible to develop solutions through the involvement of various aspects of the software development lifecycle including design, implementation, testing, installation and support.
Requirements:
Degree in Computer Science/Information technology or relevant tertiary qualification2 - 4 years development experienceKnowledge of Amazon Web ServicesExperience and knowledge of Python, HTML, JavaScriptMust be completely comfortable using various IT tools to perform the key functions of the job
Tech Stack:
DB: PostgreSQLETL: PythonInfra: AWS (Lambda, Route53, API Gateway, CloudFront, S3, SES)Dev Tools: Git, Bitbucket, Pipelines, Slack, GitkrakenOS: Ubuntu or Windows 10Apps: SagePay, SalesForce, JiraDashboards: Dash / PlotlyReporting: MS Office
Duties:
First Line operational support handling queries resulting from the application of the above both internally and from partnersBackup for Systems Development for running procedures or process associated with the aboveDeveloper resource for revision of processesFull working knowledge and understanding of the technical infrastructures and decision logic related to partner based interfacesMeet programming standards by following production, productivity, quality and customer-servicestandards, identifying work process improvements, implementing new technologyPlans programming projects by confirming program objective and specifications with clientsArranges program specifications by confirming logical sequence and flowcharts, researching and employing established operationsVerifies program operation by confirming testsUpdates job knowledge by participating in educational opportunities, reading professional publications and maintaining personal networksAccomplishes department and organisation mission by completing related results as neededSoftware Architecture Design, Software Development Fundamentals, Software Documentation, Software Testing, and Debugging, Software Maintenance, Software Algorithm Design and Software Performance Tuning
Benefits:
Medical Aid company contributions through Discovery Health for main members100% contribution to group risk benefits with Discovery Health (Income Protection and Life Insurance Cover)Study Assistance ProgramsWellness Programs and initiativesAccess to excellent Emplo...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80Mjk1MDAwNzc/c291cmNlPWd1bXRyZWU=&jid=908514&xid=429500077
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Camp Manager
Location: KZN
This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose individuals very carefully – they are the strength and the future of this business.
KEY OUTPUTS
Prepare welcome and departure notes for guestsCheck guests in during the day and manage dietaries, children, or any other special requestsImplement and follow the BOPsHost guests during the day - meet them back from drive and assist with any request they haveEnsure that all products that come into contact with the guest are consistently of the correct standardCheck set ups for breakfast, lunch and dinnerMake sure the main area is always tidy and styled to the BOPsHost guests at meal times and ensure the smooth running of service from the kitchen and waitersWork closely with waiters and HODs to maintain a high service standardAssist in any other departments as and when requiredHost children’s activities at the lodgeProvide superior service and quality to guestsMust enjoy working with children and be creative when planning fun children’s activities
SKILLS REQUIRED
Communication skills - with guests and fellow staff membersStandard of your work must exceed the standard of the lodgeGood organisational abilityLateral thinking abilityInitiativeMust adhere to World Class Hospitality and Service StandardsProfessional, courteous, hospitable to guestsMust be able to cope under pressure to meet guests needsMust be able to lead people and correct things when neededHonest, have good integrity, proactive and driven person who has career ambitions
KNOWLEDGE REQUIRED
HospitalityEnvironmentThe surrounding communitiesThe countryCompany KnowledgeValid unendorsed SA driver’s license essential
...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDg0MDY0MDU1P3NvdXJjZT1ndW10cmVl&jid=1057612&xid=1484064055
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Our client, a wholesale floor cleaning products supplier based throughout South Africa, is looking to employ a highly-skilled Sales Strategist for their Cape Town branch.
Job Purpose
The Sales Strategist will be responsible to analyze data, provide data driven insights to the business, demand forecasting for procurement and sales as well as financial forecasting for the sales team. The Sales Strategist will develop analysis and reporting capabilities for sales and finance. They will also monitor performance and quality control plans to identify improvements. Investigate data quality, clean data, transform data, summarize data, and perform basic queries to support project related activities.
Essential Duties, Responsibilities and Skills
Ability to work with large datasetsExcellent Microsoft Excel skillsStrong report writing skillsStrong analytical and critical thinking skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracyThe ability to investigate data quality, clean data, transform data, model, and summarize dataAccuracy and attention to detailExcellent written and spoken EnglishStrong communication skills are essentialDemand and Sales ForecastingPeople managementBe able to work with data visualization tools like Power BINeeds to be self-driven, ability to work under pressure, by meeting deadlines effectively and efficientlyInterpret data, analyse results using statistical techniques and provide ongoing reportsWork with project team to prioritize business and information needsDefine new data collection and analysis process improvement opportunitiesOversee integrity of reports, both when developing new reports as well as when updating existing reports to ensure data is accurately presented
Education & Experience Requirements
Minimum Grade 12Relevant tertiary degree5-year minimum Data Analytics experienceMust have a valid South African driver’s license and passportMust have your own reliable vehicle
Skills and Abilities
MS Office proficient (Basic Computer Skills)Professional personal presentationAdministrative experienceAttention to detailAbility to problem solve and use initiativeExcellent verbal and written communicationBilingual: English and AfrikaansDetail oriented and deadline drivenAbility to work in a pressurized environmentAccountable, responsible, reliableTeam playerCustomer focusedIntegrity, credibility, trustworthiness, and a professional appeara...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjM1Njg5NTU3P3NvdXJjZT1ndW10cmVl&jid=1178162&xid=2235689557
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We are looking for a competent Voice L2 Engineer to provide fast and useful technical assistance on Call Centre Voice Setup (On-premise and Cloud). Experience on Avaya, Genesys, Cisco, Asterisk, Voice Trunks(E1, SIP, SS7 etc.), assistance to the CCT OEM/Support will be preferred. The successful candidate will answer queries on basic technical issues and offer advice to solve them. The candidate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
Serve as the first point of contact for customers/OEM/Support provider/Vendor/NOC for the remote support for the new installations/project and for the planned/planned maintenance/troubleshooting activities over the phone or emailSupport the remote troubleshooting through diagnostic techniques and pertinent questionsDaily monitoring of system health check for the alarms, hard/soft phone status, trunk status/utilization, status of the call recordings space etcUnderstanding of the ACD and Dialler reportsCreation of the skills-sets, IP station IDs, Agent IDsRegistering/troubleshooting new/existing IP end-points(hard/soft phone)Daily Voice/ACD/Dialler/Trunks Incident tickets handling for the End-Users/CC agentsProvide guidance to end users on phone usage / features / configurationsAssist troubleshooting and analysis of any major issues (as directed by L3 SME)Support for any onsite voice projects and initiativesDocumentation of relevant issues and processes for future reference
Requirements and skills
Good Understanding of the voice PBX, Call Centre solutions, ACD and Outbound DiallersMinimum 1 year of experience administering some or all of the following platforms - Avaya PBX and/or Cisco Call manager and/or Aspect UAD and/or Asterisk X-LiteProven experience as a Voice help desk technician or other customer support roleGraduate with specialization in Information Technology/Telecom/Computer ScienceAt least 2 years of work experience with minimum 6 months of relevant exposureAbility to work independently with minimum supervision
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTYwMzY5Njg3P3NvdXJjZT1ndW10cmVl&jid=1495751&xid=1160369687
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Our client, a call centre located in Randburg, Johannesburg, are looking to employ customer service agents who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm).
Minimum Requirements
Grade 12Must be bilingual (verbal and written) in English and one of the following languages:
Danish / Swedish / NorwegianPrevious customer service experience advantageousStrong PC literacyStrong customer orientationAvailability to work shifts (International Call Centre)
Job Description
Identify the needs of the end userAnswer chats, calls and respond to social media queries & emailsResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service informationEnter and update customer information into systemIdentify and escalate priority issuesFollow up customer calls where necessaryMeets or exceeds quality and productivity goals assigned by managementDemonstrates clear and polite written and oral communicationMaintain a positive and professional demeanour and portray the company in a positive lightDemonstrates appropriate sense of urgency across channel responses and service levelsFollow company policies and processes in order to process customer requests appropriatelyDemonstrates knowledge and use of departmental resources, policies, and proceduresUses customer service tools in order to provide an accurate response and an exceptional customer experienceEscalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer serviceProactively communicates system and process issues, and customer feedback trends to managementExceeds customer expectations by going above and beyond
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDA4NjkwNjM1P3NvdXJjZT1ndW10cmVl&jid=579947&xid=3008690635
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Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Middle East market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Arabic is required. E...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTA3MDYzODc2P3NvdXJjZT1ndW10cmVl&jid=377164&xid=2507063876
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We are seeking to employ an excellent International BPO/Call Centre Team Manager / Assistant Manager/Team Leader
Basic Function
Drive overall performance and manage International Insurance voice processes.Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines.Produce reports to gauge process performance and lead process meetings / calls.In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable.
Role / Responsibility
Manage teamsEnsure customer satisfaction and productivityMeet targetsMotivate team membersManage complaintsMonitor call transactionsProvide coaching and feedback to team membersAssist new hiresClient Interaction, where requiredEnsure compliance with internal policies and procedures, external regulations and information security standardsCollect and provide data for auditsEffectively management of workload
Competencies & Skills
Knowledge of the function, process and systemsCoaching and Feedback abilityExcellent communication skillsEffective operations managementPrevious experience in a similar environment is preferred
Values & Behaviour
Customer Service OrientationQuality OrientationEmpathy for effective on the job coaching and feedback
Work Experience Requirements
Minimum 12 months experience as TL, Team Manager, Assistant Manager in at an International Call Centre
Education Requirements
Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education.
Additional Requirements
Open to work US or UK hoursCannot have any criminal recordNo bad debt (accounts in arears/ under debt review)
If you are interested
Please share your CV with James Knoll
James@abcworldwide.com
Send CV along with current salary, expected salary and notice period
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzk5NTYwMDk0P3NvdXJjZT1ndW10cmVl&jid=1484496&xid=3799560094
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JOB DESCRIPTION
An opportunity exists for a Compliance Manager (Sub-Saharan Africa Region). The purpose of the role is to provide compliance and organizational advice to management and associates on compliance topics.
Duties may include but are not limited to:
Advice and Expertise
Provide compliance and organizational advice to management and associates on compliance topics;Understand, and keep abreast of changes to, relevant local laws and regulations;Implement local policies, guidelines, and procedures;Cooperate and liaise with government authorities and where necessary, instruct and manage external legal counsel.
Compliance Risk Management
Identify and analyse compliance risks, with a focus on anti-corruption and anti-bribery, as well as carrying out measures to monitor and mitigate risks, for example third-party due diligence, risk assessments and audits;Support local management to define/promote compliance goals on anti-corruption and compliance culture;Support further development of the compliance management system.
Training/Communication
Design and conduct trainings on compliance topics;Design and implement programs and initiatives to ensure awareness of compliance organization and topics, both internally and externally;Ensure effective communication of compliance topics in general
Monitoring and Control
Review and monitor the compliance management system to ensure it meets the requirements under local laws;Conduct and assist in compliance investigations, including recommending appropriate sanctions, disciplinary measures, or other consequences, and, if necessary, implementation of sanctions and measures;Monitor and review effectiveness of compliance program
General
Undertake duties as and when assigned by Regional Head of Corporate Compliance
MINIMUM REQUIREMENTS
7+ years of experience in ethics and compliance, legal, risk management/mitigation, internal audit, or other similar governance areas preferably in a multi-national company;Sound knowledge of and experience in the relevant regulations and laws, particularly relating to anti-corruption and anti-bribery;Supervisory experience preferred;Solid time management and organizational skills;Ability to work under pressure and to manage multiple tasks in a dynamic corporate environment;Excellent interpersonal and communication skills (fluent in English), with ability to communicate professionally with all levels within the organization;https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzY5ODI0NTk3P3NvdXJjZT1ndW10cmVl&jid=1240006&xid=3369824597
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Job Purpose
To successfully quote profitable tour products for existing as well as new clients.
Key Responsibilities
Sales
Secure business and effectively cost productsUnderstand the market and margin controlBuild up and maintain agent and supplier relationshipsSource new productsDevelop own sales strategy to secure more business through existing and new agentsWork closely with the team to achieve goals
Operations
Quote and design successful creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requestsCapture and confirm bookings in TourplanNegotiate with suppliers for better rates, cancellation policies and FOC’sFind new suppliers that offer a good service and better ratesFollow up on quotes that have been sent outSuccessfully run groups, tour series, and FIT bookingCompile welcome pack documentsCreate co-pilots according to itinerariesHandling the 24hour emergency phonePrepare guide documentation and brief guide before travel dateWork closely with tour guides whilst on tour
Financial
Instruct debtors to raise invoiceReconcile supplier invoices for processingAssist debtors’ clerk with invoicing / collection queriesReconcile tour guide expense sheets on completion of tours and check guide salary invoices
Additional responsibilities
Participate in supplier training and workshopsReduce the transaction turnaround timeDemonstrate good communication skills and customer careStay current on events and changes of suppliers and productTravel on educationals and familiarizations trips
Sundry Areas
It is expected of all employees to perform not only the tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.
Should you wish to apply, please email your latest CV and motivation to colin@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTc4OTk5MTM1P3NvdXJjZT1ndW10cmVl&jid=1484494&xid=2578999135
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Client Relationship Management and Retention
· Maintaining constructive contractor company relationships with a focus on client retention and solution utilization
· Report on subscriber engagement, risks and health
Portfolio Growth
· User needs identification
· Product and solution functionality specification identification
· Product and solution demonstrations and upselling e.g. Elevating contractor subscriptions, converting subscriptions to basic employer license, conducting functionality
demonstrations.
Contractor Portfolio Management
· Conducting contractor on-boarding and subscriptions
· Provide user support on assigned contractors
· Conduct subscription renewal liaison
· Manage contractor status
Provide user support (In-bound)
· Provide user support for in-bound queries and questions on the Company system
· Provide basic administrative guidance and or referral to safety file administration partners
Telesales (Out-bound)
· Conduct and or participate in telephonic canvassing on generic or new products and features to existing clients and new prospects
Compliance verification
· Conduct document verifications (as and when required)
System administration
· Complete all administrative data capturing on a daily basis (as required)
· Maintain accurate client engagement records on in-bound and out-bound activities
· Assist with invoice reconciliation on the billing system as required
Managerial Support
· Management reporting on productivity
· Assist with any additional reporting, report input or report generation (as required)
· Attend and prepare for all individual and team engagements as scheduled by the manager
· Assist with new team member orientation and training (as required)
Requirements
Qualification
· Grade 12 (South Africa) or any similar qualification
· End-user application certification
· Relevant first degree or diploma in any of the following fields HSE, Logistics,
Experience
· Previous support center experience
· Performance reporting
· Salesforce or another CRM tool
Technical Skills
· Excellent relevant international language proficiency
· Customer Relationship Management
· CW system user skills
· End-user applications
· Report writing skills
· Sales skills
· Call center skills (telephonic and chat)
· Contractor management
· ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjI2Njg1NzQ1P3NvdXJjZT1ndW10cmVl&jid=1167723&xid=2626685745
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Description
Our Cape Town office has seen sustained and substantial growth over the past few years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the European Market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookingsHave an in-depth understanding of your members lifestyle needs, interests requirementsEstablish clear, detailed and through briefs from membersResearch the best options to meet exceed the lifestyle requirements of the memberAlways go above and beyond on your members requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceAct as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the memberWork with member satisfaction ambassador to resolve and own all customer complaints relating to your members
Requirements
MUST be able to speak and write Japanese on a fluent/Native level1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centreExceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all timeDedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skillsOutstanding communication skills, both written and verbalThe ability to multitask and handle several projects at the same timeThe ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focusStrong administration skills and be able to prioritized workloads to meet strict deadlinesAn enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all timesComputer literate to a hig...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTM0NzU4OTE5P3NvdXJjZT1ndW10cmVl&jid=1484183&xid=2534758919
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GERMAN MOTHER TONGUE/PROFESSIONAL WORKING PROFICIENCY REQUIRED
Tasks & Duties: PR
Strategic client consulting and conception of creative communication campaigns.Textual confidence, a strong sense of language and a talent for storytelling
Networker with own network to external service providers, media partners, editorial offices and event organisersPlanning and management of complex PR | digital projects and campaignsResponsibility for project success in terms of quality, time and budgethttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NTAxNDY3OTU/c291cmNlPWd1bXRyZWU=&jid=1418192&xid=550146795
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Vision
To establish a world-class direct financial service business that seeks to:
offer its customers excellent service, superior value products, and fair treatment always;generate superior return on investment for shareholders;be the employer of choice; andbe a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry
OUTPUTS / CORE TASKS
Selling life insurance telephonicallyAchievement of sales targets and objectivesAdherence to Quality and Compliance processes to minimize business riskManage your quality & compliance against benchmarks to minimize business risk, with the client in mindMaintain optimal operational efficiencies based on productivity measuresAdapt and change to fit in with changing business operational requirementsSales objection handlingBuild and maintain good client relationshipsKeep abreast of developments and trends in the Industry – self learningEnsure commitment to the FAIS Fit & Proper qualification requirements
REQUIREMENTS
Qualifications & Experience
Grade 12 qualificationAt least 2 years’ experience within a Sales Outbound Call Centre (with targets attached to the sales)Financial services experience (advantageous)RE Exam Advantageous30 FAIS Credits – Advantageous
Knowledge & Skills
Good understanding of Financial Services Industry related legislation and regulationUnderstanding of sales processes and servicing industryOutbound Sales experience is requiredFluency in English and one other South African official languageA clear criminal and credit recordCommitment to the FAIS Act and meeting Fit & Proper qualification requirementsWillingness to work overtime in order to achieve targets
Personal Qualities
Selling skillsComputer literacyCommunicationPlanning and organizingBuilding and maintaining relationshipsTreating Customers FairlyInitiativeResults Driven/Achievement orientatedContinuous learningTenacitySales processObjection handling skillsTeam orientatedAbility to receive and implement coaching
Should you meet all the requirements and wish to apply, please send your latest CV and motivation to carla@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTMwNTU2MDU/c291cmNlPWd1bXRyZWU=&jid=1152710&xid=413055605
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Responsibilities
Design, implementation, Migration and maintenance of Active Directory, DNS, DHCP, IIS, Group Policy, Clustering, Terminal Services, LDAP and windows scripting/automationInfrastructure projects data centre moves, offshoring applicationsDrive improvement and compliance across Windows server technologiesProvides Level 2,3 infrastructure supportExecutes all or most project tasks for systems and applications with minimal integration points for existing technologies/processesExecutes systems management to ensure optimal current and future efficiency and functionalityAssess project requirements and provides design inputExecutes upgrades, migrations, optimizations, new implementations and identifies and resolves efficiency issuesWrites scripts, templates, interfaces and utility applications to continuously improve functionalityExecutes design and deploy activities for operating environmentsImplementation and Troubleshooting WSUSImplementation and troubleshooting of DNSKnowledge of SQL serversImplementation of Storage server /Raid ConfigurationKnowledge of Linux OS and commandsAntivirus servers’ management experiencesOffice 365 Console management experiencesReports management exposure.Good communication and positive attitudeAsset Management experiencesITIL Process awareness.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzU0NTkzNDY3P3NvdXJjZT1ndW10cmVl&jid=1495752&xid=1754593467
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Urgently looking for an Intermediate Business Analyst
Role Purpose
Perform detailed analysis, document processes and perform user acceptance testing to support development of innovative solutions to enable business objectives.
Responsibilities and work outputs
Conduct business analysis in line with business requirements:
· Gather and interpret requirements from key stakeholders/customers in line with business analysis frameworks.
· Analyse and understand the business’ requirements and through a structured process document, validate and translate these into requirement specifications and functional specifications to be used by developers in crafting technical solutions.
· Contribute to translating the business goals into design in line with systems architecture.
· Ensure the quality delivery of requirements and business process specifications that meet the agreed deliverables in line with best practices and business process.
· Collaborate closely with solutions teams and a variety of end-users to ensure requirements compatibility and end user satisfaction.
· Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, re-usable and sustainable and solve complex business problems.
· Participate in user acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.
· Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification.
· Test and validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions.
· Define reporting requirements and integration points on affected components using, amongst others, diagrammatic representations.
· Collaborate with various business areas and teams to ensure integration and consistency of solutions across business.
· Keep abreast of latest IT trends and practices to optimise service offering and minimise risk.
Collaboration:
· Build and maintain relationships with internal and external stakeholders.
· Effective and consistent service delivery and support to all internal and external stakeholders in order to ensure that expectations are managed.
· Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional service.
· Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance internal service delivery.
· Manage stakeholder query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to imp...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDE5OTU5OTg0P3NvdXJjZT1ndW10cmVl&jid=1311017&xid=2419959984
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Lifestyle Manager – Japanese Speaking
Location: Cape Town, WC, South Africa (Hybrid / remote option)
Located in safe and secure offices situated in the Foreshore, with off-street parking. Our client is a global travel and lifestyle concierge company, a market leader in the tourism industry, and they wish to employ an Japanese-speaking Lifestyle Manager.
Key Responsibilities
To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.Have an in-depth understanding of your members lifestyle needs, interests requirementsEstablish clear, detailed and through briefs from membersResearch the best options to meet exceed the lifestyle requirements of the memberAlways go above and beyond on your members requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceAct as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the memberWork with member satisfaction ambassador to resolve and own all customer complaints relating to your members
Requirements
MUST be able to speak and write Japanese on a fluent/Native level.1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centerExceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all timeDedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skillsOutstanding communication skills, both written and verbalThe ability to multitask and handle several projects at the same time.The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus.Strong administration skills and be able to prioritized workloads to meet strict deadlinesAn enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all timesComputer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)Possess good communication and interpersonal skillsHaving knowledge and experience in working in the travel sector such as firsthand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plusExperience with GSDC systems would be advantageoushttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzkxNzc1MDYyP3NvdXJjZT1ndW10cmVl&jid=1481592&xid=3391775062
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Dear Potential Candidate:
Kindly read the ad in detail until the end, before sending your CV.
We have a vacancy for a Senior Commissioning Technician to work on Fire Detection and other security related systems. We operate in the middle to high-end of this specific market segment and are well established within the industry.
Minimum of 5 years relevant experience is a definite pre-requisite. SAQCC registration for Fire Detection Systems is required. Training certificates to work on specific Fire Detection Systems will be an advantage.
If you are looking for a new exciting career opportunity, please send your detailed CV with contactable references to hr@integratek.co.za.
We are looking for candidates who are seeking long term employment and are dedicated to develop their career within our company.
Responsibility:In return for your commitment and dedication we offer:
• a 13th cheque
• Performance Incentives
• External Product Specific Training opportunities
• Company Cell Phone & Laptop
• Company Vehicle with petrol card
• Pension & disability benefits
• Market related Salary
Please apply by e-mailing a detailed professional CV with references and a recent colour photo to hr@integratek.co.za
Please note:
Should you not hear from us within 4 weeks, please consider your application unsuccessful. We advertise on a permanent basis to find suitable candidates to expand and grow the company.
PLEASE ONLY send your CV if:
You have a South African ID Document – we do not employ foreign nationals
You currently live in the Cape Town or George areas
You DO NOT have a criminal record
You have technical experience in the security industry – we do not employ general workers, security guards or technicians without relevant experience.
If you currently live in the Cape Town or George Area – we do not employ people outside of the Cape Town and George areas.
Thank you, we look forward to receive your updated and most recent CV.
Job Reference #: FireDetectionCommissioningTechnician
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EXPERIENCE IN WELDING WITH ALUMINIUM
EXPERIENCE WORKING IN ALUMINIUM COMPANY /COMPANIES
LOOKING FOR DEDICATED AND HONEST EMPLOYEES
Responsibility:REPAIRS AND MAINTAIN ALUMINIUM PRODUCTS
ARRANGE THE DELIVERY OF FINISHED OR ASSEMBLED PRODUCT.
INSTALLING WITH OTHER FACADE MATERIAL REQIREMENTS
NEED WELDING SKILLS
ABILITY TO WORK WITH METAL SHEETS
ABILITY TO SCREW OR WELD ALUMINIUM
CUTTING , MARKING OUT SHAPING , FORMING , INSTALLING ALUMINIUM DOORS ,WINDOWS , GATES
Job Reference #: GENERALConsultant Name: Renel Pillay
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