Japanese-speaking Lifestyle Manager

Description

Our Cape Town office has seen sustained and substantial growth over the past few years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the European Market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.

Key Responsibilities

• To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings
• Have an in-depth understanding of your members' lifestyle needs, interests requirements
• Establish clear, detailed and through briefs from members
• Research the best options to meet exceed the lifestyle requirements of the member
• Always go above and beyond on your members' requests
• Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service
• Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
• Work with member satisfaction ambassador to resolve and own all customer complaints relating to your members

Requirements

• MUST be able to speak and write Japanese on a fluent/Native level
• 1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centre
• Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
• Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• Outstanding communication skills, both written and verbal
• The ability to multitask and handle several projects at the same time
• The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus
• Strong administration skills and be able to prioritized workloads to meet strict deadlines
• An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times
• Computer literate to a hig...
  
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