Camp Manager (KZN)

Camp Manager

Location: KZN

This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose individuals very carefully – they are the strength and the future of this business.

KEY OUTPUTS

• Prepare welcome and departure notes for guests
• Check guests in during the day and manage dietaries, children, or any other special requests
• Implement and follow the BOPs
• Host guests during the day - meet them back from drive and assist with any request they have
• Ensure that all products that come into contact with the guest are consistently of the correct standard
• Check set ups for breakfast, lunch and dinner
• Make sure the main area is always tidy and styled to the BOPs
• Host guests at meal times and ensure the smooth running of service from the kitchen and waiters
• Work closely with waiters and HODs to maintain a high service standard
• Assist in any other departments as and when required
• Host children’s activities at the lodge
• Provide superior service and quality to guests
• Must enjoy working with children and be creative when planning fun children’s activities

SKILLS REQUIRED

• Communication skills - with guests and fellow staff members
• Standard of your work must exceed the standard of the lodge
• Good organisational ability
• Lateral thinking ability
• Initiative
• Must adhere to World Class Hospitality and Service Standards
• Professional, courteous, hospitable to guests
• Must be able to cope under pressure to meet guests needs
• Must be able to lead people and correct things when needed
• Honest, have good integrity, proactive and driven person who has career ambitions

KNOWLEDGE REQUIRED

• Hospitality
• Environment
• The surrounding communities
• The country
• Company Knowledge
• Valid unendorsed SA driver’s license essential

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