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Lifestyle Manager (Arabic Speaking)
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2 years ago3126 views
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General Details
Description
Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Middle East market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
- Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.
- Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).
- Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.
- Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.
- To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.
- To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly
- To maintain high standards of service and communication with the member throughout the request/member journey
- To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes
- To ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.
- To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
- Fluency in English and Arabic is required. E...
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Id Subtitle 1021295172
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ABC Worldwide
Selling for 2+ years
Total Ads378
Active Ads378
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IT & Infrastructure
The IT Support Technician
Reports to the IT & Infrastructure Manager. The IT Support Technician fulfils a key role in the team, providing call/incident management, IT support, control, and tracking of information technology (IT) assets, and other administrative and support functions.
Semi-Skilled in technical support
Responsibilities include the following:
• • Incident Management functions and processes
• • Maintenance of Tickets
• • Incident Triage, making sure incidents are prioritized and managed correctly.
• • Resolving IT and Facilities related requests or incidents.
• • Ensuring that a high level of customer service and support is provided to all internal and external customers
• • Follow through with P1/P2 escalations
• • Ensure all calls logged via IT Request and Incident Forms, prioritized, and resolved within internal SLA
• • Provide On-Site as well as remote assistance over the phone, through instant messenger and using remote support tools.
• • Password Management – Reset and unlock of user accounts
• • AD Administration, creating, updating and removal of user accounts
• • JML (Creating of new accounts, movement between campaigns, Terminations)
• • Asset management
• • Preparing and re-arranging desks, including moving / setup of computers as required by campaigns
• • Effective communication to team leaders and end users.
• • Resolve all IT requests promptly
• • Log every request and drive adoption by Team leaders and agents to complete the incident and request forms themselves. (Keep track of time taken to perform each request/task/incident)
• • Escalate unresolved incidents.
• • Maintain an accurate ASSET list.
• • Schedule adherence
• • Customer Satisfaction
Good Knowledge of Active Directory, IP Networking, Anti Virus and general technical support knowledge.
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Walk in Members
Receive members and help them with submission of claim.
First ensure that the member is a member of the FundEnsure that the member is not still employed in the industryCheck that the contributions are up to dateCheck that all claim documents are available:
Claim documents are completed, signed and stamped by both employer and memberCopy of ID is available and clearCopy of bank statement is available and clearValid Tax number for the member
Advise member if there are any discrepancies regarding the membership or any of the above.Help member to understand what the member needs to do.
Attend to members and beneficiaries who are submitting and following up on their claims (withdrawal, funeral, disability, death, unclaimed benefits, retirement, trust fund)
Ensure that the member’s claim has the necessary documentation and attachments according to type of claim.Escalate claims that are outside the service level agreement.Advise member of any outstanding documentation or what will affect the delay of the claim.
Advise members who come to enquire about their membership on their statusWhere a member has shown proof that they were employed and the employer has not paid, refer to the relevant CLO/MCLO for further investigation.Provide members with benefit statements, contribution history and quotations where available.Educate members on benefits of the fund and process.Provide a daily report to the manager for consideration and review.
Reporting and Admin
Submit daily and weekly reports.All claims and documents to be uploaded and indexed on Everest/EPIC system used by Salt
Relationship Management
Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.Attend internal and external training required.
Time Management
Excellent time management.
Flexible and ability to work under pressure and multitask.
KPI :
No quality assurance failures on new claims submittedFeedback from members, colleagues and employers on employee performanceAll claims initiated on EPIC will have complete documents and ready for processingUnpaid claims outside of SLA timeframes that have been escalated for paymentsUnattended claims with proof of escalationsIdentified discrepancies between work done by yourself and your colleagues.Members assisted are correctly captured an...
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Responsibilities:
Office Facilities / Maintenance & Admin:
Manage office maintenance projects to ensure high-quality standards.Act as the point of contact for service providers and oversee office Service Level Agreements (SLAs), including lease agreements.Ensure all office equipment is operational through coordination with the IT department.Handle telecommunications maintenance through collaboration with the IT team.Dealing with correspondence and queries.Assist HR with onboarding process.Assist with travel arrangements for various departmentsWork hand in hand with the reception team to ensure a seamless and welcoming office environment.
Events & Budgeting:
Coordinate and organize office events, including the AAM Year End Function, staff achievement celebrations, and farewell events.
Key focus areas
Ensuring that team members and the business have all the tools required to function optimally at all timesOn time and accurate reportingEfficient cost management against budgetsAttention to detail
Requirements:
Matric (Grade 12) or equivalent (Diploma/Degree advantageous) 2 to 3 years of experience in office facilities management and administrative supportAttention to detail and accuracy.
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Support the Finance Manager and Finance team to assume full responsibility for the full management accounting function.
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Applies principles of accounting to analyse financial information and prepare financial reportsPrepares special financial reports by collecting, analysing and summarising account information and trendsConducts monthly, quarterly, ratio and trend analysisPrepares cash flow forecast modelsReview of Internal COGS for distribution and preparation of GP% analysis, variances investigations and graphs compilation monthlyAssist with and/or lead strategic projects in line with business requirements
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