Operations Manager

2 years ago3799 views
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General Details
Advertised By:Agency
Company Name:ABC Worldwide
Job Type:Full-Time



  • Overall responsibility for the effective management on all levels
  • Overall management of all operational management at the Tented Camp and direct support to the Management Team including Security, Chefs and Guiding Team
  • Development, Training and relief schedules of all direct reports management
  • Overall responsibility for all permanent and seasonal staff at KTTC and the creating of an environment of learning and development within the company values
  • Overall communication between General Management, HOD’s and general staff departments through all levels
  • Managing HR issues and industrial relations procedures
  • Managing the Tented Camp in absence of General and Assistant General Manager



  • Assisting in creation of lodge budget in conjunction with the General Manager and Lodge accountant
  • Active management of stocks in the Camp such as crockery and cutlers, linen, operational items, spa stocks and safari shop stocks
  • Create an environment of care for equipment, saving and sustainability


  • Management of all Guests areas and exceeding of guest expectations
  • Overall accountability of following up on all maintenance in ALL front of house areas
  • Overall accountability to live the company behaviours and implement a culture of care and learning
  • Daily, monthly and weekly training of Housekeeping, Butlers, Cleaners etc.
  • Daily, monthly and weekly training of all Service departments within company standards
  • Assist with daily hosting during mealtimes, welcome, check in etc.
  • Coordinating of reception for day sheets, reservations, VIPs, special requests and guest movements
  • Assist with daily/weekly/monthly departmental meetings
  • Provide support and guidance to the Head Housekeeper with Rooms checks, room maintenance and upkeep of company standard in the rooms
  • Provide support and guidance to F&B Supervisor and Service Teams with Main area checks and upkeep of company standards in service
  • Implementing and follow up on Development plan and performance management of F&B Supervisor and Lodge Staff
  • Coordinate and actively oversee the exceeding of guest expectations and guest delights
  • Overall accountability for Leave cycles of Service staff, Reception and Safari Shop
  • Daily and weekly meetings with Assistant GM and GM for smooth operations and updates at the Camp
  • Daily and weekly feedback to Reservations on Agents, bookings etc.
  • Implementing of new standards, equipment and active participation into the company culture
  • Implementing of Fox Browne feedback, regional feedback and adhere to the company standards at all times
  • Creating an en...
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ABC Worldwide
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