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Operations Manager
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2 years ago3008 views
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General Details
Description
KEY OUTPUTS
Managerial
- Overall responsibility for the effective management on all levels
- Overall management of all operational management at the Tented Camp and direct support to the Management Team including Security, Chefs and Guiding Team
- Development, Training and relief schedules of all direct reports management
- Overall responsibility for all permanent and seasonal staff at KTTC and the creating of an environment of learning and development within the company values
- Overall communication between General Management, HOD’s and general staff departments through all levels
- Managing HR issues and industrial relations procedures
- Managing the Tented Camp in absence of General and Assistant General Manager
Financial
- Assisting in creation of lodge budget in conjunction with the General Manager and Lodge accountant
- Active management of stocks in the Camp such as crockery and cutlers, linen, operational items, spa stocks and safari shop stocks
- Create an environment of care for equipment, saving and sustainability
Operational
- Management of all Guests areas and exceeding of guest expectations
- Overall accountability of following up on all maintenance in ALL front of house areas
- Overall accountability to live the company behaviours and implement a culture of care and learning
- Daily, monthly and weekly training of Housekeeping, Butlers, Cleaners etc.
- Daily, monthly and weekly training of all Service departments within company standards
- Assist with daily hosting during mealtimes, welcome, check in etc.
- Coordinating of reception for day sheets, reservations, VIPs, special requests and guest movements
- Assist with daily/weekly/monthly departmental meetings
- Provide support and guidance to the Head Housekeeper with Rooms checks, room maintenance and upkeep of company standard in the rooms
- Provide support and guidance to F&B Supervisor and Service Teams with Main area checks and upkeep of company standards in service
- Implementing and follow up on Development plan and performance management of F&B Supervisor and Lodge Staff
- Coordinate and actively oversee the exceeding of guest expectations and guest delights
- Overall accountability for Leave cycles of Service staff, Reception and Safari Shop
- Daily and weekly meetings with Assistant GM and GM for smooth operations and updates at the Camp
- Daily and weekly feedback to Reservations on Agents, bookings etc.
- Implementing of new standards, equipment and active participation into the company culture
- Implementing of Fox Browne feedback, regional feedback and adhere to the company standards at all times
- Creating an en...
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Id Subtitle 1060688556
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ABC Worldwide
Selling for 2+ years
Total Ads378
Active Ads378
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