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Results for performance management in "performance management", Full-Time in Jobs in South Africa in South Africa
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A leading digital bank in South Africa is seeking a Predictive Dialer Administrator to join the team on a 6-month contract in Sandton. Must be available immediately to start with our client.Must have a clear credit and clear criminal record. Key Performance AreasKeep dialer downtime to a minimum and ensure all issues are communicated to IT & management immediately.Manage dialer functionality including blended, inbound and outbound campaigns,Deliver effective dialing strategies to enhance the success of multiple outbound campaigns.Monitoring the team and agent performance through blended/dialer system and maintaining maximum productivity with minimum idle time.Hourly performance reporting delivered to the operations teamsProviding analysis proactive and current to the operation manager and team leaders to help increase performance and productivity across the floor.Present, explain and gain support for changes to the dialer strategies or processes based on analysis.Analyze data files and best dialing times to keep the operation as productive as possible.Constant monitoring of agent activity to ensure maximum productivity is achieved.Maintenance of dialer templates and provision of these to the business where necessary.Continually analyze campaign and agent performance to identify opportunities to increase contact rates and subsequent sales.Meet deadlines for reporting and that the reports are accurate and presented to highest standards.Manage stakeholder relationships with onsite and offsite team to ensure dialer is operating optimally Technical CompetenciesAbility to oversee the dialing strategy framework and provide thorough feedback.Ability to provide Industry/best practice insights into dialing and campaign strategyAbility to champion challenge dialer practices to optimize penetration and conversion outcomes.Technology insights to achieve team objectivesGood tactical insights into Dialer and Campaign Management frameworks to facilitate operational executionGood understanding of productivity and capacity management outcomesExcellent verbal and written communication skillsStakeholder engagement (internal and external)Microsoft office, especially ExcelStatistics knowledge and ability to comprehend and analyze dialer-output dataStrong analytical skills required, including an extensive understanding of how to interpret department business needs and translating them into operational requirements.Numerically orientatedEnsure Compliance and Quality Assurance adherence to industry regulations and company policies regarding customer interactions. https://www.jobplacements.com/Jobs/D/Data-Analyst-Predictive-dialer-systems-in-call-cen-1257628-Job-Search-01-30-2026-15-26-29-PM.asp?sid=gumtree
2d
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Role entails:Act as the primary point of contact for clients, managing expectations proactively and professionallyManage and lead a small internal service delivery team, providing guidance, structure, and accountabilityEnsure all ICT services are delivered in line with agreed SLAs, KPIs, and contractual commitmentsMonitor service performance and drive continuous service improvement initiatives whilst coordinating with internal technical teams and third-party service providersOversee incident, problem, and change management processesConduct regular service review meetings and present clear performance reporting to clientsIdentify service risks, gaps, and improvement opportunities before they impact clientsSupport onboarding of new clients and transition of new services into operational supportChampion a customer-first culture within the service delivery teamMinimum RequirementsDiploma or Degree in Information Technology, Information Systems, or a related field36 years experience in ICT Service Delivery, Service Management, or Technical Account ManagementProven experience managing client relationships and service expectationsExperience leading or coordinating a small internal teamSolid understanding of IT service management principles (ITIL preferred)Strong technical grounding across ICT infrastructure, cloud, or managed servicesExcellent communication, organisational, and stakeholder management skillsKey CompetenciesStrong customer-centric mindset with a focus on experience and outcomesOrganised, structured, and detail orientated and organised and methodicalAbility to lead, motivate, and develop a small teamCalm under pressure with a solutions-driven approachStrong analytical and reporting capabilitiesHigh levels of accountability and professionalismITIL certification - advantageousExperience in managed services or enterprise ICT environments - advantageousExposure to service transition, CX improvement initiatives, or continual service improvement frameworks - advantageous
https://www.jobplacements.com/Jobs/S/Service-Delivery-Manager-1258073-Job-Search-02-02-2026-04-26-53-AM.asp?sid=gumtree
2d
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The Accountant is responsible for performing core corporate accounting functions. The role focuses on debtor management, cashbook oversight, month-end accounting, reconciliations, statutory compliance, and financial reporting. The Accountant supports accurate financial records, compliance with regulatory requirements, and timely reporting to management. Key ResponsibilitiesInvoicing, Debtors & Customer Account ManagementManage the full debtor cycle, including invoicing, customer statements, and query resolutionRaise client invoices accurately against the correct revenue account and legalentityDistribute client statements timeously to correct recipientsProcess approved credit notesMaintain accurate customer account recordsComplete client questionnaires and application formsAuthenticate billing data and ensure accuracy before invoicingEnsure correct VAT treatment on all invoicesPrepare invoice summaries for business unitsPerform accurate debtor and revenue reconciliations within agreed timelinesPerform month-end invoicing procedures and ensure reports balance beforeperiod closeAssist with automation of the revenue and customer cycleIssue annual escalation lettersBalance invoice control accounts to XeroObtain and calculate withholding tax certificates where applicableCorporate Accounting FunctionsOversee and perform core accounting functions for the group of companiesEnsure daily cashbook reconciliations are completed and up to dateUpdate and maintain the Fixed Asset Register monthlyCapture accurate journal entries for reporting and AFS purposes, including:o Bad debt provisionso Intercompany loan journals and reconciliationso Commissions and provisionso Prepayments and prepaid incomePrepare and review monthly balance sheet reconciliationsPrepare and review trial balances for monthly reportingBalance intercompany loan accountsConsolidate multiple company ledgers for group reportingPerform VAT reconciliationsControls & Statutory ComplianceEnsure compliance with statutory and regulatory requirements, including:o VATo Employment taxes (EMP201 submissions, UIF declarations)o Dividend withholding taxMaintain up-to-date tax clearance certificatesSupport administration of PI and D&O insurancePrepare and submit statutory returns, including:Compensation CommissionerBEE-related submissionsReporting & Financial Management SupportAssist the CFO with preparation of the annual budgetPrepare variance analysis between actual and budgeted figuresAssist with monthly management reportingSupport the annual financial audit and ensure readiness of audithttps://www.jobplacements.com/Jobs/S/SAIPA-Accountant-1248378-Job-Search-01-05-2026-10-25-24-AM.asp?sid=gumtree
14h
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The Drostdy Hotel, a distinguished 5-star luxury boutique property in Graaff-Reinet, proudly managed by Valor Hospitality Partners, is seeking an experienced Hotel Manager to support the General Manager in leading the full operational performance of this iconic heritage hotel.This role is suited to a proven senior hotel operator with solid experience in end-to-end hotel management, boutique luxury standards, financial oversight, and hands-on operational leadership within 4*5* environments.Critical Experience & Background Requirements(Applicants must clearly meet these criteria)Minimum 35 years experience in a senior hotel management role such as Hotel Manager, Deputy Hotel Manager or Operations Manager within 4 or 5-star boutique or luxury hotelsDemonstrated experience managing full hotel operations, including Rooms Division, Food & Beverage, Front Office, Housekeeping, Maintenance and Guest ServicesProven track record in maintaining luxury service standards, SOP compliance, and operational consistencyStrong exposure to budgeting, forecasting, cost control, and departmental financial performanceExperience working closely with General Managers, ownership groups, and corporate management companiesHands-on experience with PMS and POS systems such as Opera, Micros or similarExperience managing heritage or luxury properties with a strong focus on presentation, maintenance, and guest experience (advantageous)Role OverviewThe Hotel Manager will support the General Manager in overseeing the day-to-day operations of the hotel, ensuring operational excellence, guest satisfaction, financial control, and compliance across all departments. The role requires a visible, operationally strong leader capable of stepping into the General Manager role when required.Key ResponsibilitiesHotel Operations & LeadershipOversee daily hotel operations across all departmentsSupport and manage Heads of Department ag
https://www.jobplacements.com/Jobs/H/Hotel-Manager-Graaff-Reinet-1240345-Job-Search-01-29-2026-00-00-00-AM.asp?sid=gumtree
6d
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Job Summary: The Junior Bookkeeper & Administrative Assistant will be responsible for performing day-to-day bookkeeping tasks, managing debtors and creditors, preparing management accounts, and providing general administrative support to the business. The successful candidate will also assist in streamlining company processes and improving operational efficiency. Key Responsibilities:Maintain accurate financial records and perform basic bookkeeping functionsManage debtors and creditors, including payment processing and collections follow-upPrepare management accounts, including:Age analysisIncome statementsCash flow statementsBalance sheetsPrepare and send quotes and invoicesFollow up on outstanding paymentsPay suppliers and creditors on timeFile and maintain company documentationPrepare financial reports for management reviewIdentify and recommend improvements to company systems and processesPerform general administrative duties as required Minimum Requirements:A diploma/degree in Accounting, Finance, or a related field (or currently completing studies)Strong numerical and analytical skillsProficiency in MS Office (especially Excel); experience with bookkeeping software is an advantageGood organisational skills and attention to detailAbility to work independently and manage multiple tasksStrong communication and interpersonal skillsPrevious experience or exposure to the forklift or plant hire industry will be advantageous Personal Attributes:Proactive and eager to learnReliable and trustworthyStrong problem-solving skillsWillingness to adapt and take on diverse responsibilities
https://www.jobplacements.com/Jobs/J/Junior-Bookkeeper--Administrative-Assistant-Seben-1227060-Job-Search-01-29-2026-00-00-00-AM.asp?sid=gumtree
6d
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