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Results for call centre manager jobs in "call centre manager jobs" in Jobs in Gauteng in Gauteng
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Key TasksManage Emergency CallsManage the Integrated Emergency Response (IER) applicationOperate a multi-line telephone console and alert systemObtain pertinent information necessary to the dispatch processUse the network to exchange information with other law enforcement and/or emergency response units Find Solutions to Uncommon ProblemsPerform emergency medical dispatch and crisis intervention servicesDetermine the level of priority of calls and enter information into computer-aided dispatch system Perform Administrative DutiesMaintain accurate records on each request for assistanceAny other relevant instructions pertaining to the department and issued by the ManagerEssential QualificationsMatricBAA/First Aid Level 3Essential Experience Minimum of 2 years experience in an Emergency contact centreCustomer care experienceExperience working shifts.PLEASE NOTE: If you have not heard from uss within 2 weeks of applying, please consider your application unsuccessful.
https://www.jobplacements.com/Jobs/I/IER-Call-Centre-Agent-1260621-Job-Search-2-9-2026-8-06-18-AM.asp?sid=gumtree
8d
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OVERVIEW OF ROLE:The Contact Centre Lead is responsible for leading the daily operations of our clients contact centre (including walk ins, reception and showroom), ensuring service excellence and delivering a positive experience to both our customers and consumers consistently. This role involves managing the contact centre team for high-performance, optimizing customer service processes, and aligning support efforts with broader business objectives.PURPOSE OF THE ROLE:To lead and evolve the customer service function into a strategic, value-generating division that sets industry benchmarks in service excellence, operational efficiency, and customer satisfaction. This role is pivotal in transforming service operations into a profit centre while championing innovation, digital enablement, and cross-functional alignment.KEY RESPONSIBILITIES:Define and evolve customer service standards, objectives, and initiatives to align with corporate strategy.Lead and manage the daily operations of the contact centre to ensure efficient service delivery and high customer satisfaction.This includes supervising and supporting agents, providing training, and performance management.Act as the voice of the customer in executive forums, translating feedback into actionable insights for product and service enhancements.Collaborate cross-functionally with departments to align service delivery with broader business objectives.Champion the adoption of CRM platforms, AI-driven support tools, and self-service portals to enhance customer engagement and reduce service friction.Monitor KPIs such as first-call resolution, average handling time, and customer satisfaction scores, using insights to drive continuous improvement.Resolve complex, escalated service issues that require coordination across departments, ensuring timely and satisfactory outcomes.Ensure adherence to regulatory standards, warranty policies, and service-level agreements (SLAs).Implement quality assurance programs and audits to maintain high service standards.Manage resources and budgets to optimize operational efficiency and cost-effectiveness.Champion a service-led culture across the organization, influencing product, sales, and marketing teams. EDUCATION/EXPERIENCE REQUIRED:Bachelor’s degree in business administration, Communications, or a related field (preferred).Minimum of 5–8 years’ experience in a contact centre or customer service leadership role.Understanding of workforce planning, scheduling, and resource allocation.MUST have own reliable vehicleExperience with MS Office and CRM packagesIf you have not heard from us within 2 weeks, we regret that you have been unsuccessful.
https://www.jobplacements.com/Jobs/C/Contact-Centre-Lead-1262664-Job-Search-02-16-2026-03-00-16-AM.asp?sid=gumtree
1d
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To lead and evolve the customer service function into a strategic, value-generating division that sets industry benchmarks in service excellence, operational efficiency, and customer satisfaction. This role is pivotal in transforming service operations into a profit centre while championing innovation, digital enablement, and cross-functional alignment.KEY RESPONSIBILITIES: (6 months fixed term contract)Define and evolve customer service standards, objectives, and initiatives to align with corporate strategy.Lead and manage the daily operations of the contact centre to ensure efficient service delivery and high customer satisfaction. This includes supervising and supporting agents, providing training, and performance management.Act as the voice of the customer in executive forums, translating feedback into actionable insights for product and service enhancements.Collaborate cross-functionally with departments to align service delivery with broader business objectives.Champion the adoption of CRM platforms, AI-driven support tools, and self-service portals to enhance customer engagement and reduce service friction.Monitor KPIs such as first-call resolution, average handling time, and customer satisfaction scores, using insights to drive continuous improvement.Resolve complex, escalated service issues that require coordination across departments, ensuring timely and satisfactory outcomes.Ensure adherence to regulatory standards, warranty policies, and service-level agreements (SLAs).Implement quality assurance programs and audits to maintain high service standards.Manage resources and budgets to optimize operational efficiency and cost-effectiveness.Champion a service-led culture across the organization, influencing product, sales, and marketing teams.EducationBachelors degree in business administration, Communications, or a related field (preferred).Minimum of 58 years experience in a contact centre or customer service leadership role.Understanding of workforce planning, scheduling, and resource allocation.Proven track record of transforming service operations and implementing best-in-class practices.
https://www.jobplacements.com/Jobs/C/Contact-Centre-Lead-1262237-Job-Search-02-13-2026-04-07-54-AM.asp?sid=gumtree
4d
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Our client in the automotive industry is looking for an Information and Liaison Officer to join their team in Gauteng, Pretoria EastRequirements:Grade 12 (Matric)Previous call centre experience (essential)Fluency in additional South African languages (advantageous)Ability to work effectively under pressureKnowledge of the Consumer Protection Act (advantageous)Knowledge of the South African Automotive Industry Code of Conduct (advantageous)Strong computer literacyProven call centre experienceProficiency in English and at least one additional South African languageExcellent interpersonal and communication skillsGood health and the ability to manage high-volume workloadsDuties and Responsibilities:Handle incoming telephone enquiries, requests for advice, and follow-ups on current cases from complainants and industry participants.Update and maintain the complaints management system.Provide telephonic advice to complainants and industry participants on the Consumer Protection Act.Liaise effectively with internal staff across all levels.
https://www.jobplacements.com/Jobs/C/Client-Information-Liaison-Officer-1259504-Job-Search-02-05-2026-04-24-48-AM.asp?sid=gumtree
12d
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Our client in the automotive industry is looking for an Information and Liaison Officer to join their team in Gauteng, Johannesburg.Requirements:Grade 12 (Matric)Previous call centre experience (essential)Fluency in additional South African languages (advantageous)Ability to work effectively under pressureKnowledge of the Consumer Protection Act (advantageous)Knowledge of the South African Automotive Industry Code of Conduct (advantageous)Strong computer literacyProven call centre experienceProficiency in English and at least one additional South African languageExcellent interpersonal and communication skillsGood health and the ability to manage high-volume workloadsDuties and Responsibilities:Handle incoming telephone enquiries, requests for advice, and follow-ups on current cases from complainants and industry participants.Update and maintain the complaints management system.Provide telephonic advice to complainants and industry participants on the Consumer Protection Act.Liaise effectively with internal staff across all levels.
https://www.jobplacements.com/Jobs/I/Information-Liaison-Officer-1239605-Job-Search-02-05-2026-00-00-00-AM.asp?sid=gumtree
12d
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Key ResponsibilitiesManage tenant accounts receivable and ensure timely rent and arrears collectionMaintain accurate records and perform tenant account reconciliations in ExcelSend letters of demand and follow up with second notices for overdue accountsCollaborate with the legal department and debt collection agencies for accounts requiring attorney handoverArrange payment plans with tenants under management approvalPrepare monthly arrears reports and provide updates to the Group Financial ManagerEnsure deadlines are met and report regularly on collection progressRequirementsProven experience in debt collection, credit control, or accounts receivable managementPrevious exposure to MRI Property Central (MDA) preferred; other property management systems consideredStrong Excel and reconciliation skillsExcellent communication skills, able to contact tenants via phone and emailOwn transport for site visits across multiple retail property locationsHighly organised with time management skills to meet reporting deadlinesAdditional InformationPortfolio size: R68 million debtors book / 240,000m² Gross Lettable AreaOffice hours: Monday to Friday, 08:00 17:00Property type: Retail shopping centresImmediate start availableCall to ActionIf you are an experienced Debt Collector or Credit Controller with property management experience, apply now to take ownership of a large tenant accounts portfolio and make a measurable impact on the financial performance of a reputable property management company.
https://www.jobplacements.com/Jobs/D/Debt-Collector-Credit-Controller-1251092-Job-Search-02-05-2026-00-00-00-AM.asp?sid=gumtree
13d
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Job Purpose:To provide a 24/7 camera- and alarm surveillance on sites, tracking, mobile tracking, call centre, incident management and operational support for critical services that support the operations of Combined Private Investigations and to ensure that all matters are addressed in a prompt, efficient, and professional manner.Education and Experience:Matric / Grade 12 or equivalent (NQF level 4).PSIRA registered (minimum Grade C).Computer literate.Exceptional telephone etiquette and communication skills.Technical background of cameras and alarm systems will be highly beneficial.Advanced surveillance body language will be highly beneficial.Proven experience with two-way radios would be beneficial.Must be able to read incident risk behaviour and perform profiling activities.Valid Drivers License.Own reliable Transport. Key performance areas:Reporting.Monitoring and response.General.Important: All appointments will be made in line with CPIs AA / EE strategy. If you do not receive any feedback from us within two (2) weeks of submitting your CV, please regard your application as unsuccessful. However, if you are invited for interviews, we will keep you informed of the progress of your application.
https://www.jobplacements.com/Jobs/C/Control-Room-Operator-1260398-Job-Search-02-09-2026-04-01-44-AM.asp?sid=gumtree
8d
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Duties:- Client Consultations and Sales:o Engage with clients to understand their estate planning needs and provide tailored solutions.o Promote and sell BetterSures wills services, achieving individual sales targets.o Conduct telephonic consultations to identify upsell opportunities.o Generate and present accurate quotes to clients, ensuring clarity and transparency.- Customer Relationship Management:o Build and maintain strong relationships with clients, ensuring their satisfaction and trust.o Address client queries and concerns promptly and professionally.o Maintain accurate records of client interactions and sales activities in the CRM system.- Compliance and Legal Documentation:o Ensure all sales activities and documentation comply with legal and regulatory standards.o Collaborate with legal partners to finalize and deliver wills to clients.o Ensure that all client information and documents are handled with confidentiality and integrity.- Performance and Reporting:o Meet or exceed individual and team sales targets as set by the Sales Manager.o Track and report on personal sales performance, providing feedback to the Sales Manager.o Participate in daily buzz sessions and team meetings to share best practices and insights.Minimum Required Qualifications:- Matric Certification.- RE5 and FAIS qualifications are required (e.g. NQF5 Wealth Management).- Relevant certifications in estate planning or financial planning will be advantageous.- A tertiary qualification in Business, Law, or a related field is advantageous.Minimum Required Experience:- At least 2 years of experience in sales, customer service, or a similar role in a call center environement- Experience in selling both long term and short-term products are highly desirable.- Proven track record of achieving sales targets.Required Skills & Attributes:- Strong interpersonal and communication skills.- Ability to build rapport and trust with clients.- Results-driven with excellent negotiation and closing skills.- Proficiency in CRM systems and Microsoft Office applications.- High level of professionalism, integrity, and customer focus.- Attention to detail and strong organizational skills.- Ability to work independently and as part of a team.Working Conditions:- Working hours: 8:00 AM to 5:00 PM, Monday to Friday (longer hours may be required).- Availability to work Saturdays (9:00 AM to 12:00 PM) upon special request.- At least one late shift per week from 10:00 AM to 7:00 PM. Should you not receive a response within 10 working days, please consider your application as unsuccessful
https://www.jobplacements.com/Jobs/W/Wills-Sales-Consultant-1262097-Job-Search-02-12-2026-10-36-48-AM.asp?sid=gumtree
5d
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