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Results for call centre manager jobs in "call centre manager jobs" in Jobs in Gauteng in Gauteng
1
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This role suits a proven operational sales leader who has successfully managed 450+-seat environments and can deliver disciplined execution as growth scales.You will take full accountability for sales strategy, performance optimisation, and leadership of senior sales teams, ensuring high call quality, strong compliance, and consistent achievement of client KPIs.This is a hands-on executive role requiring deep operational knowledge of call centre sales, performance management, and large-team leadership.Essential RequirementsFAIS compliant and registered Key Individual (KI)Demonstrated experience managing 450+ seat sales operationsStrong understanding of call centre systems, reporting, and KPIsProven ability to drive performance and improve call qualityAdvanced leadership, communication, and motivational capabilityResilient, self-directed, and effective under pressureLooking for a role that aligns with your package expectations, job level, or industry expertise? Apply now via our career portal:
https://www.executiveplacements.com/Jobs/H/Head-of-Sales--Call-Centre-1261758-Job-Search-2-12-2026-6-56-07-AM.asp?sid=gumtree
5d
Executive Placements
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Key TasksManage Emergency CallsManage the Integrated Emergency Response (IER) applicationOperate a multi-line telephone console and alert systemObtain pertinent information necessary to the dispatch processUse the network to exchange information with other law enforcement and/or emergency response units Find Solutions to Uncommon ProblemsPerform emergency medical dispatch and crisis intervention servicesDetermine the level of priority of calls and enter information into computer-aided dispatch system Perform Administrative DutiesMaintain accurate records on each request for assistanceAny other relevant instructions pertaining to the department and issued by the ManagerEssential QualificationsMatricBAA/First Aid Level 3Essential Experience Minimum of 2 years experience in an Emergency contact centreCustomer care experienceExperience working shifts.PLEASE NOTE: If you have not heard from uss within 2 weeks of applying, please consider your application unsuccessful.
https://www.jobplacements.com/Jobs/I/IER-Call-Centre-Agent-1260621-Job-Search-2-9-2026-8-06-18-AM.asp?sid=gumtree
8d
Job Placements
1
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This rapidly expanding legal firm is seeking a tallented Project Manager responsible for the case file lifecycle for multiple international clients. You will need to work closely with the call centre who receive the documents, the accounting team who will bill the clients, and the executive who require a flawless end to end process. This is a role for a senior, experienced PM. The role is office based in Midrand.
https://www.executiveplacements.com/Jobs/P/Project-Manager-Document-Management-1201744-Job-Search-7-10-2025-4-06-09-AM.asp?sid=gumtree
7mo
Executive Placements
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A leading organisation is seeking a highly skilled and experienced Credit Operations Manager to oversee and optimise the performance of its collections department. The successful candidate will play a pivotal role in managing day-to-day operations, driving performance, minimising bad debt, and fostering a culture of continuous improvement and compliance.This is an excellent opportunity for a strategic and hands-on leader with a solid track record in managing large credit and collections teams.Key Responsibilities:Manage daily operations of a large collections call centre (approximately 200 agents) handling early-stage outbound and inbound collections.Ensure departmental targets for collections and delinquency are consistently achieved or exceeded.Maintain and continuously improve collections processes, systems, and performance metrics.Promote a culture of high performance and accountability, supporting staff through training, coaching, and performance development.Monitor absenteeism, lateness, attrition, and implement corrective actions where necessary.Conduct regular portfolio performance reviews and contribute to strategy discussions with senior management.Liaise with internal teams to improve efficiency and reduce bad debt exposure.Stay up to date with relevant legislation and technological developments to enhance operational outcomes.Lead recruitment and onboarding processes to ensure high-quality hires.Drive both technical and soft skills development initiatives for the team.Handle performance management and IR matters in line with company policies.Collaborate with Dialler and IT support teams to resolve issues and optimise strategy.Provide input into collections strategies and propose innovative improvements.Requirements:Matric (Grade 12) is essential.Minimum of 57 years experience in an operational Collections Manager role.At least 7 years experience within the collections industry with a proven ability to meet or exceed performance targets.Prior experience as a Collections Agent and/or Supervisor is advantageous.Deep understanding of collection methodologies and best practices.Strong background in team leadership, performance management, and operational planning.Proven track record of driving change, improving processes, and implementing strategic initiatives.Experience analysing reports and data to drive business decisions.Strong leadership and team management abilitiesExcellent time management and organisational skillsHigh attention to detail and accuracyStrong analytical and numerical aptitudeAbility to work under pressure and manage multiple prioritiesProactive approach with a continuous improvement mindsetExcellent communication, coaching, and problem-solving skillsAbility to convert data insights into
https://www.executiveplacements.com/Jobs/C/Credit-Operations-Manager-1202183-Job-Search-7-10-2025-5-48-29-PM.asp?sid=gumtree
7mo
Executive Placements
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OVERVIEW OF ROLE:The Contact Centre Lead is responsible for leading the daily operations of our clients contact centre (including walk ins, reception and showroom), ensuring service excellence and delivering a positive experience to both our customers and consumers consistently. This role involves managing the contact centre team for high-performance, optimizing customer service processes, and aligning support efforts with broader business objectives.PURPOSE OF THE ROLE:To lead and evolve the customer service function into a strategic, value-generating division that sets industry benchmarks in service excellence, operational efficiency, and customer satisfaction. This role is pivotal in transforming service operations into a profit centre while championing innovation, digital enablement, and cross-functional alignment.KEY RESPONSIBILITIES:Define and evolve customer service standards, objectives, and initiatives to align with corporate strategy.Lead and manage the daily operations of the contact centre to ensure efficient service delivery and high customer satisfaction.This includes supervising and supporting agents, providing training, and performance management.Act as the voice of the customer in executive forums, translating feedback into actionable insights for product and service enhancements.Collaborate cross-functionally with departments to align service delivery with broader business objectives.Champion the adoption of CRM platforms, AI-driven support tools, and self-service portals to enhance customer engagement and reduce service friction.Monitor KPIs such as first-call resolution, average handling time, and customer satisfaction scores, using insights to drive continuous improvement.Resolve complex, escalated service issues that require coordination across departments, ensuring timely and satisfactory outcomes.Ensure adherence to regulatory standards, warranty policies, and service-level agreements (SLAs).Implement quality assurance programs and audits to maintain high service standards.Manage resources and budgets to optimize operational efficiency and cost-effectiveness.Champion a service-led culture across the organization, influencing product, sales, and marketing teams. EDUCATION/EXPERIENCE REQUIRED:Bachelor’s degree in business administration, Communications, or a related field (preferred).Minimum of 5–8 years’ experience in a contact centre or customer service leadership role.Understanding of workforce planning, scheduling, and resource allocation.MUST have own reliable vehicleExperience with MS Office and CRM packagesIf you have not heard from us within 2 weeks, we regret that you have been unsuccessful.
https://www.jobplacements.com/Jobs/C/Contact-Centre-Lead-1262664-Job-Search-02-16-2026-03-00-16-AM.asp?sid=gumtree
1d
Job Placements
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To lead and evolve the customer service function into a strategic, value-generating division that sets industry benchmarks in service excellence, operational efficiency, and customer satisfaction. This role is pivotal in transforming service operations into a profit centre while championing innovation, digital enablement, and cross-functional alignment.KEY RESPONSIBILITIES: (6 months fixed term contract)Define and evolve customer service standards, objectives, and initiatives to align with corporate strategy.Lead and manage the daily operations of the contact centre to ensure efficient service delivery and high customer satisfaction. This includes supervising and supporting agents, providing training, and performance management.Act as the voice of the customer in executive forums, translating feedback into actionable insights for product and service enhancements.Collaborate cross-functionally with departments to align service delivery with broader business objectives.Champion the adoption of CRM platforms, AI-driven support tools, and self-service portals to enhance customer engagement and reduce service friction.Monitor KPIs such as first-call resolution, average handling time, and customer satisfaction scores, using insights to drive continuous improvement.Resolve complex, escalated service issues that require coordination across departments, ensuring timely and satisfactory outcomes.Ensure adherence to regulatory standards, warranty policies, and service-level agreements (SLAs).Implement quality assurance programs and audits to maintain high service standards.Manage resources and budgets to optimize operational efficiency and cost-effectiveness.Champion a service-led culture across the organization, influencing product, sales, and marketing teams.EducationBachelors degree in business administration, Communications, or a related field (preferred).Minimum of 58 years experience in a contact centre or customer service leadership role.Understanding of workforce planning, scheduling, and resource allocation.Proven track record of transforming service operations and implementing best-in-class practices.
https://www.jobplacements.com/Jobs/C/Contact-Centre-Lead-1262237-Job-Search-02-13-2026-04-07-54-AM.asp?sid=gumtree
4d
Job Placements
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Key ResponsibilitiesCredit Risk ManagementIdentify alternative data sources to improve scoring accuracyImplement debi checks and other mechanisms to enhance collectionsOptimise customer onboarding and manage system integrationsDevelop and enforce company credit policiesDebt Collection & Payment ManagementOversee a call centre with high automation (bots, WhatsApp, email, SMS)Contact customers to collect outstanding paymentsNegotiate repayment arrangements, settlements, and plansEscalate high-risk or complex accountsCustomer Account ManagementMonitor accounts daily for overdue paymentsReconcile accounts and resolve billing discrepanciesReview credit limits and recommend adjustmentsCompliance & Regulatory RequirementsEnsure all collections activities comply with regulations and internal policiesHandle customer information confidentially and ethicallyFollow legal procedures for external collections or legal actionReporting & AdministrationPrepare daily, weekly, and monthly collections reportsAnalyse data and maintain dashboards and management reportsCustomer ServiceOffer solutions to resolve payment challenges while protecting company interestsCollaborate with internal teams (sales, finance, customer service) and external partnersKey Performance Indicators (KPIs)Bad debts written off remain below 1215%Customers who never pay remain below 10%Fraudulent accounts remain below 5%Qualifications & ExperienceBachelors Degree or Diploma in Finance, Business Management, or relevant qualification, or equivalent experience810 years experience in credit control and debt collectionProven experience optimising loan management systems and automating processesStrong understanding of relevant regulationsExperience in retail credit, consumer lending, micro-lending, or FMCG collections
https://www.executiveplacements.com/Jobs/C/Collections-Manager-1262390-Job-Search-02-13-2026-04-35-34-AM.asp?sid=gumtree
4d
Executive Placements
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Our client is searching for a Fleet Controller to join their team in Akasia.The successful candidate will be responsible for:Responsible for capturing and updating planned loads on Fleet Management Systems (Soloplan) and informing the Planner to allocate loads to your trucks.Ensure drivers receive their loading instructions; ensure they are aware of what is expected of them, as well as informing them of any changes.Continuously monitor truck and driver movements.Ensures that planned and scheduled loads are picked up and delivered on time, as well as updates stakeholders on progress and delays.Ensure that all POD and related documents are clearly and correctly scanned and submitted by the driver via the in-cab tablet and that hard copies are handed in when in the yard.Monitor the diesel consumption and driver efficiency and inform the Training Centre of poor diesel and driver performance.Responsible for managing de-briefing sessions with truck drivers and assisting drivers with all queries they may have.Update the daily attendance register of drivers as well as manage all planned and unplanned time-off.Continuously liaise with client/s on progress, changes, and to resolve any issues.Inform the Call Centre of any breakdowns or related issues and follow up on ETA to resolve.Qualification and experience:Minimum grade 122-4 years related experience as a Fleet Controller in the road freight/logistics industryBasic knowledge of excel, word and general computer literacy is paramount.Fluent in English and Afrikaans.NOTE:This is not an 8:00 to 17:00 job. This job requires extended or irregular hours most of the timeEducation:High School (matric) (Required)Qualification in Transport/Logistics (Advantage)Experience:Fleet Controller: 4 years (Required)Route Planning & Scheduling: 2 years (Required)Truck Monitoring & Driver Management: 2 years (Required)Client Management & Relationship Management: 2 years (Required)Note: Experience must have been obtained in a Freight and Logistics Company. Must have worked with tautliners and/or tipper trucks - no busses, 3-ton or 5-ton trucks. Preference will be given to candidates with tipper and mining experience.Language:English (read, write and comprehend)Afrikaans (must be able to speak or at least understand)License/Certification:Drivers License & Own Transport (Esential)
https://www.executiveplacements.com/Jobs/F/Fleet-Controller-1262205-Job-Search-02-13-2026-03-00-16-AM.asp?sid=gumtree
4d
Executive Placements
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Our client in the automotive industry is looking for an Information and Liaison Officer to join their team in Gauteng, Pretoria EastRequirements:Grade 12 (Matric)Previous call centre experience (essential)Fluency in additional South African languages (advantageous)Ability to work effectively under pressureKnowledge of the Consumer Protection Act (advantageous)Knowledge of the South African Automotive Industry Code of Conduct (advantageous)Strong computer literacyProven call centre experienceProficiency in English and at least one additional South African languageExcellent interpersonal and communication skillsGood health and the ability to manage high-volume workloadsDuties and Responsibilities:Handle incoming telephone enquiries, requests for advice, and follow-ups on current cases from complainants and industry participants.Update and maintain the complaints management system.Provide telephonic advice to complainants and industry participants on the Consumer Protection Act.Liaise effectively with internal staff across all levels.
https://www.jobplacements.com/Jobs/C/Client-Information-Liaison-Officer-1259504-Job-Search-02-05-2026-04-24-48-AM.asp?sid=gumtree
12d
Job Placements
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Our client in the automotive industry is looking for an Information and Liaison Officer to join their team in Gauteng, Johannesburg.Requirements:Grade 12 (Matric)Previous call centre experience (essential)Fluency in additional South African languages (advantageous)Ability to work effectively under pressureKnowledge of the Consumer Protection Act (advantageous)Knowledge of the South African Automotive Industry Code of Conduct (advantageous)Strong computer literacyProven call centre experienceProficiency in English and at least one additional South African languageExcellent interpersonal and communication skillsGood health and the ability to manage high-volume workloadsDuties and Responsibilities:Handle incoming telephone enquiries, requests for advice, and follow-ups on current cases from complainants and industry participants.Update and maintain the complaints management system.Provide telephonic advice to complainants and industry participants on the Consumer Protection Act.Liaise effectively with internal staff across all levels.
https://www.jobplacements.com/Jobs/I/Information-Liaison-Officer-1239605-Job-Search-02-05-2026-00-00-00-AM.asp?sid=gumtree
12d
Job Placements
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Key FunctionsOversee the activities of a large team of distribution staff to ensure efficient workflow and adherence to company policies.Score Card distribution activities and communicate efficiencies to Depot Manager.Ensure timely and accurate delivery of products to customers by coordinating transportation and logisticsEnsure route optimizationEnsure fleet is in excellent working conditionBuild relationship with vendors for fleet managementEnforce safety protocols and procedures to comply with regulations and protect employees: Check daily fleet inspection sheet and address issues reportedEnsure team comply to regulations and resolve any issues that arise with Depot ManagerProvide training and development opportunities for new and existing employees to enhance productivityAssess employee performance, manage growth opportunity, and implement strategies for improvementWork closely with other departments to optimize distribution processesCompile daily, weekly as well as monthly reporting to be communicated to the Business, Call Centre as well as DebtorsKey RequirementsGrade 12 certificate, BCOM and BSc degree preferred or studying towards a degree Min 1 2 years FMCG DistributionRelevant Quality, Food Safety and Safety Systems knowledge preferredKnowledge of cold chain supply preferredFluent in EnglishProficient in Microsoft OfficeBehavioural Characteristics and SkillsTeam LeadershipAbility to communicate effectivelyCustomer focused, strong interpersonal skillsAssertiveAbility to work under pressureAccuracy and attention to detailProblem solvingSafety-MindednessFlexibilityDecisivenessAbility to achieve deadlines Good organizational skills
https://www.executiveplacements.com/Jobs/D/Distribution-Supervisor-1261802-Job-Search-02-12-2026-04-12-38-AM.asp?sid=gumtree
5d
Executive Placements
1
The Category Specialist for ITH and ITS will be responsible for driving the growth of existing accounts and generating new business. Reporting to the Category Manager, the Category Specialist will execute a strategic buyers visit plan to nurture commercial relationships in the region. Responsibilities:Drive sales growth by managing existing accounts and generating new business.Achieve regional IT Hardware & IT Supplies sales targets.Maximize sales and margins through retail, commercial branches, contracts, and tenders.Foster strong relationships with clients, identifying opportunities and risks.Analyze sales trends and customer data to anticipate business needs.Plan and execute regional promotions and in-store retail events to increase product and brand awareness.Provide product training and support to sales teams.Manage stock levels, negotiate with suppliers, and ensure efficient stock movement.Oversee the management of supplier contracts, pricing, and promotions.Regular customer visits and continuous engagement with sales representatives and call centers.Resolve customer queries and ensure excellent customer service. Key Skills:Minimum of 6 years of IT sales experience, with a proven track record of meeting targets.Strong analytical skills and proficiency in Microsoft Office (Excel, Outlook, PowerPoint).ERP experience (Axapta preferred)Excellent customer service, communication, and negotiation skills.Self-driven, results-oriented, with strong attention to detail.Ability to manage projects and work cross-functionally.Knowledge of IT hardware and supplies, with an understanding of the ICT reseller industry.Ability to work independently, with strong planning and organizational skills. https://www.executiveplacements.com/Jobs/C/Category-Specialist-IT-hardware-supplies-1201845-Job-Search-07-10-2025-02-00-14-AM.asp?sid=gumtree
7mo
Executive Placements
1
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Duties & Responsibilities: Technical Support & TroubleshootingRespond to support tickets, emails, or calls regarding product performance or technical faults.Diagnose hardware/Software issues on products such as routers, smart devices, appliances, and related electronics.Guide customers or resellers through troubleshooting steps, installations, and setup processes.Warranty & Repair CoordinationValidate and process warranty claims in accordance with the company policies.Log RMAs (Return Merchandise Authorizations) and coordinate logistics for repairs and replacements.Liaise with service centres and vendors to track and manage repair outcomes.Product Feedback & Quality Insights.Relay customer feedback and technical insights to QA and product development teams.Ensure timely follow-ups and customer satisfaction after issue resolution.
https://www.executiveplacements.com/Jobs/A/After-Sales-Technical-Support-1200458-Job-Search-07-04-2025-10-04-01-AM.asp?sid=gumtree
7mo
Executive Placements
1
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Duties:Ensures efficient Case handling procedures, using effective soft skills/case documentation techniques in line with departmental/client requirements.Strict adherence to Key Clients Call Scripts and product benefits.Ensure that sound relationships are built, and teamwork is maintained with colleagues.Accurate information and assistance to be providedLogging of calls on ICE and other relevant systemsAttaining individual target productivity as measured by number of calls taken, cases managed and dispatchedExcellent customer careRequirements:MatricAEA/ILS: Registration must be current with the HPCSAMinimum of 1 year road experienceExperience in an emergency call-centre environment will be beneficial.High level of computer literacy, especially MS Office.Good knowledge of the geography of South AfricaOwn/reliable transportFluent and well-spoken in English; Afrikaans and a native African language (advantageous) Should you not receive a response within 10 working days, please consider your application as unsuccessful
https://www.executiveplacements.com/Jobs/S/Senior-Case-Administrator-ILS-1261218-Job-Search-02-10-2026-11-22-24-AM.asp?sid=gumtree
6d
Executive Placements
1
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Key ResponsibilitiesManage tenant accounts receivable and ensure timely rent and arrears collectionMaintain accurate records and perform tenant account reconciliations in ExcelSend letters of demand and follow up with second notices for overdue accountsCollaborate with the legal department and debt collection agencies for accounts requiring attorney handoverArrange payment plans with tenants under management approvalPrepare monthly arrears reports and provide updates to the Group Financial ManagerEnsure deadlines are met and report regularly on collection progressRequirementsProven experience in debt collection, credit control, or accounts receivable managementPrevious exposure to MRI Property Central (MDA) preferred; other property management systems consideredStrong Excel and reconciliation skillsExcellent communication skills, able to contact tenants via phone and emailOwn transport for site visits across multiple retail property locationsHighly organised with time management skills to meet reporting deadlinesAdditional InformationPortfolio size: R68 million debtors book / 240,000m² Gross Lettable AreaOffice hours: Monday to Friday, 08:00 17:00Property type: Retail shopping centresImmediate start availableCall to ActionIf you are an experienced Debt Collector or Credit Controller with property management experience, apply now to take ownership of a large tenant accounts portfolio and make a measurable impact on the financial performance of a reputable property management company.
https://www.jobplacements.com/Jobs/D/Debt-Collector-Credit-Controller-1251092-Job-Search-02-05-2026-00-00-00-AM.asp?sid=gumtree
13d
Job Placements
1
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Job Purpose:To provide a 24/7 camera- and alarm surveillance on sites, tracking, mobile tracking, call centre, incident management and operational support for critical services that support the operations of Combined Private Investigations and to ensure that all matters are addressed in a prompt, efficient, and professional manner.Education and Experience:Matric / Grade 12 or equivalent (NQF level 4).PSIRA registered (minimum Grade C).Computer literate.Exceptional telephone etiquette and communication skills.Technical background of cameras and alarm systems will be highly beneficial.Advanced surveillance body language will be highly beneficial.Proven experience with two-way radios would be beneficial.Must be able to read incident risk behaviour and perform profiling activities.Valid Drivers License.Own reliable Transport. Key performance areas:Reporting.Monitoring and response.General.Important: All appointments will be made in line with CPIs AA / EE strategy. If you do not receive any feedback from us within two (2) weeks of submitting your CV, please regard your application as unsuccessful. However, if you are invited for interviews, we will keep you informed of the progress of your application.
https://www.jobplacements.com/Jobs/C/Control-Room-Operator-1260398-Job-Search-02-09-2026-04-01-44-AM.asp?sid=gumtree
8d
Job Placements
1
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Telesales Team Leader Wanted – Sunninghill, JHBWe’re looking for a confident, driven, and experienced Telesales Team Leader to join our team in Sunninghill. This role is ideal for someone with a solid sales background who can lead by example, motivate a team, and drive results in a fast-paced telesales environment.What You’ll Be Doing:Appointment setting with your own database that we will supplyTeam Leadership: Managing, motivating, and supporting a telesales team to meet and exceed targets.Sales & Closing: Actively participating in telesales calls and closing deals where required.Helping where necessary and providing ongoing feedback.Reporting: Tracking team performance, sales metrics, and daily activity.Key Requirements:Fluent in English and Afrikaans (spoken and written)Proven sales experience (telesales experience is highly advantageous)Confident, professional, and persuasive on the phoneStrong leadership, communication, and problem-solving skillsTarget-driven with the ability to motivate others to performWhat We Offer:Office-Based Role: Based at our Sunninghill officesCompetitive Package: Basic salary + commission / performance incentivesSupportive Team EnvironmentOpportunity to grow with the businessWe Are Looking For Someone Who Is:Results-driven and hands-onConfident, organised, and reliableAble to lead by example and handle pressureFocused on both sales performance and team developmentHow to Apply:Call 010 005 5119 and leave a voicemail (maximum 60 seconds) including:Your nameYour sales and leadership experienceConfirmation that you are fluent in English and AfrikaansWhy you are suitable for a Telesales Team Leader role
12d
Sunninghill1
We are seeking a dedicated Customer Service Representative to join our team. In this role, you will act as a liaison, providing detailed product/service information, responding to customer inquiries, and resolving issues with precision and efficiency.Customer Service Representative ResponsibilitiesHandle large volumes of incoming calls and generate sales leads.Identify and assess customer needs to achieve satisfaction.Build sustainable relationships and trust through open and interactive communication.Provide accurate, valid, and complete information using appropriate methods and tools.Meet personal and team sales targets and call handling quotas.Resolve customer complaints, offering suitable solutions and alternatives within set time limits, and follow up to ensure resolution.Maintain records of customer interactions, process customer accounts, and file documents.Adhere to communication procedures, guidelines, and policies.Go the extra mile to engage and delight customers.Customer Service Representative skills and qualificationsHigh school diploma or equivalent.Training will be offered, No Experience NeededDemonstrated ability to achieve sales quotas.Strong phone contact handling skills and active listening abilities.Customer-oriented mindset with an adaptability to different personality types.Exceptional communication and presentation skills.Capacity to multi-task, prioritize, and manage time effectively.Call 012 448 4852 or alternatively WhatsApp 067 761 8853
2d
City Centre1
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Duties:- Client Consultations and Sales:o Engage with clients to understand their estate planning needs and provide tailored solutions.o Promote and sell BetterSures wills services, achieving individual sales targets.o Conduct telephonic consultations to identify upsell opportunities.o Generate and present accurate quotes to clients, ensuring clarity and transparency.- Customer Relationship Management:o Build and maintain strong relationships with clients, ensuring their satisfaction and trust.o Address client queries and concerns promptly and professionally.o Maintain accurate records of client interactions and sales activities in the CRM system.- Compliance and Legal Documentation:o Ensure all sales activities and documentation comply with legal and regulatory standards.o Collaborate with legal partners to finalize and deliver wills to clients.o Ensure that all client information and documents are handled with confidentiality and integrity.- Performance and Reporting:o Meet or exceed individual and team sales targets as set by the Sales Manager.o Track and report on personal sales performance, providing feedback to the Sales Manager.o Participate in daily buzz sessions and team meetings to share best practices and insights.Minimum Required Qualifications:- Matric Certification.- RE5 and FAIS qualifications are required (e.g. NQF5 Wealth Management).- Relevant certifications in estate planning or financial planning will be advantageous.- A tertiary qualification in Business, Law, or a related field is advantageous.Minimum Required Experience:- At least 2 years of experience in sales, customer service, or a similar role in a call center environement- Experience in selling both long term and short-term products are highly desirable.- Proven track record of achieving sales targets.Required Skills & Attributes:- Strong interpersonal and communication skills.- Ability to build rapport and trust with clients.- Results-driven with excellent negotiation and closing skills.- Proficiency in CRM systems and Microsoft Office applications.- High level of professionalism, integrity, and customer focus.- Attention to detail and strong organizational skills.- Ability to work independently and as part of a team.Working Conditions:- Working hours: 8:00 AM to 5:00 PM, Monday to Friday (longer hours may be required).- Availability to work Saturdays (9:00 AM to 12:00 PM) upon special request.- At least one late shift per week from 10:00 AM to 7:00 PM. Should you not receive a response within 10 working days, please consider your application as unsuccessful
https://www.jobplacements.com/Jobs/W/Wills-Sales-Consultant-1262097-Job-Search-02-12-2026-10-36-48-AM.asp?sid=gumtree
5d
Job Placements
1
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Minimum RequirementsProven management or team leadership experienceCall center management experience would be an advantageStrong customer service background with the ability to handle escalations professionallyAdvanced Excel skills, including pivots, reporting, graphs, and VLOOKUPExperience working on Sage or similar accounting softwareKnowledge of stock control and stock management processesExperience with quoting, invoicing and reconciliationsStrong process mindset with the ability to create workflows and SOPsExcellent attention to detail and strong organisational skillsAbility to work under pressure and manage multiple operational prioritiesKey ResponsibilitiesAct as operational support and second-in-command to the Operations ManagerManage and support the coordinators and admin teams to ensure smooth daily operationsDevelop, document and improve workflows, processes and standard operating proceduresSupport stock management processes, including tracking, reporting and controlsAssist with quoting, invoicing and reconciliation processes in collaboration with financeEnsure high levels of customer service are maintained and assist with resolving escalationsIdentify operational inefficiencies and implement practical improvementsHelp balance workloads across the team to improve turnaround times and service delivery
https://www.executiveplacements.com/Jobs/S/Senior-Operations-Coordinator-1258011-Job-Search-02-02-2026-04-13-17-AM.asp?sid=gumtree
15d
Executive Placements
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