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Senior Operations Coordinator

3 days ago21 views
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General Details
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Minimum Requirements
  • Proven management or team leadership experience
  • Call center management experience would be an advantage
  • Strong customer service background with the ability to handle escalations professionally
  • Advanced Excel skills, including pivots, reporting, graphs, and VLOOKUP
  • Experience working on Sage or similar accounting software
  • Knowledge of stock control and stock management processes
  • Experience with quoting, invoicing and reconciliations
  • Strong process mindset with the ability to create workflows and SOPs
  • Excellent attention to detail and strong organisational skills
  • Ability to work under pressure and manage multiple operational priorities
Key Responsibilities
  • Act as operational support and second-in-command to the Operations Manager
  • Manage and support the coordinators and admin teams to ensure smooth daily operations
  • Develop, document and improve workflows, processes and standard operating procedures
  • Support stock management processes, including tracking, reporting and controls
  • Assist with quoting, invoicing and reconciliation processes in collaboration with finance
  • Ensure high levels of customer service are maintained and assist with resolving escalations
  • Identify operational inefficiencies and implement practical improvements
  • Help balance workloads across the team to improve turnaround times and service delivery


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Executive Placements
Selling for 1 year
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