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After Sales Technical Support
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General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Duties & Responsibilities:
Technical Support & Troubleshooting
Technical Support & Troubleshooting
- Respond to support tickets, emails, or calls regarding product performance or technical faults.
- Diagnose hardware/Software issues on products such as routers, smart devices, appliances, and related electronics.
- Guide customers or resellers through troubleshooting steps, installations, and setup processes.
- Validate and process warranty claims in accordance with the company policies.
- Log RMAs (Return Merchandise Authorizations) and coordinate logistics for repairs and replacements.
- Liaise with service centres and vendors to track and manage repair outcomes.
- Relay customer feedback and technical insights to QA and product development teams.
- Ensure timely follow-ups and customer satisfaction after issue resolution.
https://www.executiveplacements.com/Jobs/A/After-Sales-Technical-Support-1200458-Job-Search-07-04-2025-10-04-01-AM.asp?sid=gumtree
Id Subtitle 1328915101
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Executive Placements
Selling for 1 year
Total Ads5.03K
Active Ads5.03K
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Please specify area you applying for on your email
Should you meet the job requirments mail CVs to Sakeenah.adam@yahoo.com
0614503579
Only shortlisted candidates will be contacted
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