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After Sales Technical Support

5 months ago556 views
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General Details
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Duties & Responsibilities:
Technical Support & Troubleshooting
  • Respond to support tickets, emails, or calls regarding product performance or technical faults.
  • Diagnose hardware/Software issues on products such as routers, smart devices, appliances, and related electronics.
  • Guide customers or resellers through troubleshooting steps, installations, and setup processes.
Warranty & Repair Coordination
  • Validate and process warranty claims in accordance with the company policies.
  • Log RMAs (Return Merchandise Authorizations) and coordinate logistics for repairs and replacements.
  • Liaise with service centres and vendors to track and manage repair outcomes.
Product Feedback & Quality Insights.
  • Relay customer feedback and technical insights to QA and product development teams.
  • Ensure timely follow-ups and customer satisfaction after issue resolution.

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Executive Placements
Selling for 10+ months
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Active Ads4.81K
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