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Results for call centre manager jobs in "call centre manager jobs" in Jobs in South Africa in South Africa
1
Key Responsibilities:Handle calls and customer interactions with professionalism and empathy.Manage and update CRM systems accurately.Provide administrative support to the UK operations team.Multitask effectively in a fast-paced environment.Deliver excellent customer service and support.Requirements:Fluent in English (both written and spoken).Previous experience in a call centre or administrative environment.Strong multitasking and organisational skills.Experience with CRM systems beneficial.Positive attitude and willingness to go the extra mile.
https://www.jobplacements.com/Jobs/C/Call-Centre-Administrator--Langebaan-1268719-Job-Search-03-05-2026-04-05-07-AM.asp?sid=gumtree
3h
Job Placements
1
Key Responsibilities:Handle calls and customer interactions with professionalism and empathy.Manage and update CRM systems accurately.Provide administrative support to the UK operations team.Multitask effectively in a fast-paced environment.Deliver excellent customer service and support.Requirements:Fluent in English (both written and spoken).Previous experience in a call centre or administrative environment.Strong multitasking and organisational skills.Experience with CRM systems beneficial.Positive attitude and willingness to go the extra mile.
https://www.jobplacements.com/Jobs/C/Call-Centre-Administrator--Langebaan-1268718-Job-Search-03-05-2026-04-05-05-AM.asp?sid=gumtree
3h
Job Placements
1
Debt Collection Call Centre SupervisorDurbanville, Western Cape Permanent PositionA well-established and growing debt management company in Durbanville is seeking an experienced Debt Collection Call Centre Supervisor to lead and drive performance within their collections team.If you are target-driven, performance-focused, and passionate about leading successful collections teams, we would love to hear from you.Key ResponsibilitiesManage, motivate, and develop a team of debt collection agentsDrive daily, weekly, and monthly recovery targetsMonitor call quality, productivity, and performance metricsConduct coaching sessions and performance reviewsHandle escalated debtor queries and complex negotiationsOversee recruitment, onboarding, and training of new agentsEnsure compliance with the NCA, POPIA, and Debt Collectors ActPrepare and analyse performance and recovery reports Minimum RequirementsMatric (Grade 12) essential5+ years call centre experienceMinimum 23 years supervisory experience in debt collectionsStrong knowledge of collections processes and relevant legislationExcellent leadership, communication, and negotiation skillsStrong reporting and analytical ability What We OfferMarket-related basic salaryAttractive commission structureMedical Aid contributionProvident FundPerformance-driven environmentOpportunity for growth and developmentRemunerationBasic Salary: R22,000 R25,000 per plus benefits
https://www.jobplacements.com/Jobs/D/Debt-Collection-Call-Centre-Supervisor-1266480-Job-Search-2-26-2026-9-23-24-AM.asp?sid=gumtree
7d
Job Placements
1
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Minimum Requirements:Matric qualification is essentialA qualification in Management or a related field will be advantageousMinimum 7 years experience within a large call centre in debt collections or financial servicesAt least 3 years experience as an Operations Manager or in a similar senior leadership roleProven experience managing IR processes and driving performance improvement initiativesStrong knowledge of data analysis and collection performance metricsSolid understanding of regulatory frameworks, including NCA, POPIA and DCAComprehensive knowledge of collections KPAs and KPIs across the full account delinquency lifecycleIf you are a results-driven leader with a strong background in collections operations, we would love to hear from you.
https://www.jobplacements.com/Jobs/O/Operations-Manager-Collections-1265519-Job-Search-02-24-2026-04-17-46-AM.asp?sid=gumtree
9d
Job Placements
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PLEASE SEE ALL THE DETAILS ON OUR ADVERTSWE ARE HIRING OUTBOUND SALES AGENTS WITH OVER ONE YEAR EXPERIENCE. WE WORK FROM 11AM TO 9PM GREAT BASIC SALARYUNCAPPED COMMISSIONSGREAT MANAGEMENT STAFF GREAT ENVIROMENTWE ARE BASED IN UMHLANGA SO YOU MUST BE FROM SURROUNDING AREAS
14d
Umhlanga1
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N/Subs Cape Town HR Generalist role for a progressive FMCG company (Production / Warehousing and Sales, call centre)JobSeniority Level: Mid Career (4 - 6 yrs exp)Location: CPT - Northern SuburbsType: PermanentReport to: HR ChiefDuties and Responsibilities:National Diploma or Bachelors degree in Human Resources Management or related field.2-3 years of experience in a generalist or HR administrative support role.Experience in Retail, FMCG, Customer service, and Warehouse environments.Strong ER exp to CCMA levelTalent and Recruitment experience.Experience in HRIS, employee records management, and HR process coordination.Exposure to performance management or learning administration will be an advantage.Must have Manufacturing/ Wholesale / FMCG and Retail/ Distribution Centre experience.Looking for depth from candidates who grew within the HR space into an Officer/Generalist.Sectors: Human ResourcesFunctions: HR Consultant, HR Administrator, HR GeneralistQualification Types: Diplomas, Under Graduate Degrees
https://www.jobplacements.com/Jobs/H/HR-Generalist-1266582-Job-Search-02-26-2026-10-19-34-AM.asp?sid=gumtree
6d
Job Placements
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Key Responsibilities:Handle inbound assistance requests in a timely and professional manner.Manage and coordinate allocated emergency cases.Escalate cases in line with company guidelines and client procedures.Coordinate medical requirements with internal medical and operations teams.Liaise with local agents, client representatives, and security partners.Process and manage medical claims for specific clients.Maintain accurate case records and ensure data integrity within case management systems.Update and maintain the Global Contact Directory.Ensure strict confidentiality and information security compliance.Perform additional duties as required by management.Minimum Requirements:Grade 12 / Matric (essential).Minimum 2 years claims handling experience within: Medical assistance /Travel assistance/ Insurance/Or related claims-based environment (essential)Experience within a contact centre, emergency response or assistance environmentExcellent verbal and written English communication skills (fluent essential).Strong computer literacy (CRM, claims management or case management systems).Ability to work effectively in a high-pressure, time-sensitive environment.Strong attention to detail and accurate record-keeping skills.Sound decision-making ability within defined procedures.Willingness to work 24/7 rotational shifts.
https://www.executiveplacements.com/Jobs/C/Claims-Consultant-1267949-Job-Search-03-03-2026-04-35-20-AM.asp?sid=gumtree
2d
Executive Placements
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PRACTICE MANAGER/R25 000 PM = 4.5 DAY WEEK CENTRAL CAPE TOWN*** EXCELLENT OPPORTUNITY TO take control and manage existing specialist medical practice - varied day to incl key carrier, managing of practice - dealing/liaising with patients, medical aids, claims, banking, invoicing, creditors (trade/sundry) and general admin. In addition to the above need to be credit / crim clear, have a snr cert and a min of 4-5 yrs in a similar role or medical practice. Own reliable transport and ability to liaise in both Eng/Afrik.TO SECURE EMAIL TO margot@newerarecruiting.co.za or call 065 808 3063 office hrs only
6d
City Centre1
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Position Overview:To provide world-class telephonic and online support to users of the VeriClaim Billing System. Ensure ultimate customer satisfaction for both internal and external clients by resolving queries within the given turnaround times.Reports to:Support Centre Team LeaderExperience:Minimum of 1 year’s VeriClaim Experience.Previous experience working in a Support Centre environment will be an advantage.Essential Job Functions:Manage large amounts of inbound and outbound calls.Manage large volumes of tickets within set time frames.Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.Evaluate concerns of the customers and provide logical workable solutions.Escalate issues to relevant department, for further investigation, where needed.Build sustainable relationships and engage customers by going the extra mile.Meet induvial and team qualitative and quantitative targets.Document all call and ticket information according to standard operating procedures.Manage after hour emergency queries on a rotation basis.Skills and Functional Requirements:Understanding and working knowledge of functionalities on VeriClaim.Customer focused & ability to build customer relations.Ability to take responsibility for work done.Effective management skills.Ability to take initiative.Ability to manage multiple tasks simultaneously.Excellent time management and organisational skills.Deadline focused.Excellent problem-solving skills.Analytical thinker.General knowledge of Microsoft, Word and Excel.Excellent command of spoken and written English.Knowledge of the Private Medical Aid industry.Excellent communication skills verbal and written.Excellent Telephone and email etiquette.Detail orientated.Highly motivated and enthusiastic and able to work in a team.Credit Control experience will be an advantage.
https://www.jobplacements.com/Jobs/S/Support-Centre-Agent-1264856-Job-Search-02-22-2026-23-00-16-PM.asp?sid=gumtree
10d
Job Placements
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We are looking for an experienced Call Centre Manager to join our in-house team based in Reservoir Hills, Durban.
The ideal candidate must have strong leadership skills, proven call centre management experience, and the ability to drive performance, meet targets, and motivate a sales-driven team. You will be responsible for overseeing daily operations, managing staff, improving productivity, and ensuring targets and KPIs are consistently achieved.
This is an in-office position. If you are results-driven, disciplined, and ready to lead a high-performance team, we would love to hear from you.
Please call Brendon on 0723206161
Or email your cv to brendonchetty78@gmail.com
14d
Reservoir Hills1
Debt Collection Call Centre SupervisorDurbanville, Western Cape Permanent PositionA well-established and growing debt management company in Durbanville is seeking an experienced Debt Collection Call Centre Supervisor to lead and drive performance within their collections team.If you are target-driven, performance-focused, and passionate about leading successful collections teams, we would love to hear from you.Key ResponsibilitiesManage, motivate, and develop a team of debt collection agentsDrive daily, weekly, and monthly recovery targetsMonitor call quality, productivity, and performance metricsConduct coaching sessions and performance reviewsHandle escalated debtor queries and complex negotiationsOversee recruitment, onboarding, and training of new agentsEnsure compliance with the NCA, POPIA, and Debt Collectors ActPrepare and analyse performance and recovery reports Minimum RequirementsMatric (Grade 12) essential5+ years call centre experienceMinimum 23 years supervisory experience in debt collectionsStrong knowledge of collections processes and relevant legislationExcellent leadership, communication, and negotiation skillsStrong reporting and analytical ability What We OfferMarket-related basic salaryAttractive commission structureMedical Aid contributionProvident FundPerformance-driven environmentOpportunity for growth and developmentRemunerationBasic Salary: R22,000 R25,000 per plus benefits
https://www.jobplacements.com/Jobs/D/Debt-Collection-Call-Centre-Supervisor-1266481-Job-Search-2-26-2026-9-23-42-AM.asp?sid=gumtree
7d
Job Placements
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Debt Collection Call Centre SupervisorDurbanville, Western Cape Permanent PositionA well-established and growing debt management company in Durbanville is seeking an experienced Debt Collection Call Centre Supervisor to lead and drive performance within their collections team.If you are target-driven, performance-focused, and passionate about leading successful collections teams, we would love to hear from you.Key ResponsibilitiesManage, motivate, and develop a team of debt collection agentsDrive daily, weekly, and monthly recovery targetsMonitor call quality, productivity, and performance metricsConduct coaching sessions and performance reviewsHandle escalated debtor queries and complex negotiationsOversee recruitment, onboarding, and training of new agentsEnsure compliance with the NCA, POPIA, and Debt Collectors ActPrepare and analyse performance and recovery reports Minimum RequirementsMatric (Grade 12) essential5+ years call centre experienceMinimum 23 years supervisory experience in debt collectionsStrong knowledge of collections processes and relevant legislationExcellent leadership, communication, and negotiation skillsStrong reporting and analytical ability What We OfferMarket-related basic salaryAttractive commission structureMedical Aid contributionProvident FundPerformance-driven environmentOpportunity for growth and developmentRemunerationBasic Salary: R22,000 R25,000 per plus benefits
https://www.jobplacements.com/Jobs/D/Debt-Collection-Call-Centre-Supervisor-1266482-Job-Search-2-26-2026-9-24-06-AM.asp?sid=gumtree
7d
Job Placements
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The General Manager will oversee all aspects of the field center and holiday camp:Overall management of:children’s courses and campsmaintaining and improving the quality and relevance of educational coursesmaintenance of grounds and facilitiesFostering a community that inspires a love of nature and personal growth in childrenThe role offers a meaningful opportunity for those passionate about environmental education, leadership, and service.Key ResponsibilitiesIdeally applicants should be able to oversee the diverse range of responsibilities listed below. Alternatively, the role can be divided between more than one manager.Operational Oversight: Ensure smooth functioning of camps, courses, and property. Manage staff including guides, counsellors, admin, marketing and maintenance teams.Oversight of Financial & Administrative Management: Ensure business and financial records updated in real time, manage budgets, and ensure compliance for accountants.Educational Excellence: Improve and maintain standards of courses and resources. Support development of field guides and be willing and able to fill in to teach lessons whenever needed.Facility Management: Oversee property upkeep, security, and ongoing improvements (e.g., greenhouse, animal and plant facilities).Taking lessons to schools: Develop teams to take lessons to the schools for those unable to bring their learners to the educational field centre. Oversee development of online tools to make lessons more accessible to a greater audience.Farming Activities: Oversee development of agroecological/regenerative farming initiatives, manage breeding programs, and direct produce sales. Requirements:Applicants should fulfil at least 18 of the following criteria, including:? Is passionate about helping children reach their potential? Is passionate about developing a love for nature in others? Is a compassionate people’s person? Is an excellent and inspirational teacher? Has a “can do” attitude to life? Has excellent knowledge on life and environmental sciences? Has a scientific degree or equivalent tertiary qualification? Is an expert in either animal husbandry/horticulture/agroecology? Has a track record of strong managerial and leadership skills? Has extensive experience in managing children’s camps, adventures and/or outdoor excursions? Has more than 5 years management experience? Has been a Happy Acres camper and counsellor? Competent in Word, PowerPoint and Excel? Is able to prioritize numerous challenging tasks? Is able to handle pressure and remain calm while faced with competing demands? Is musical and is able to sing? Is a sporty person and is cur
https://www.executiveplacements.com/Jobs/G/General-Manager-Camp-and-Field-Centre-1264760-Job-Search-02-21-2026-09-00-15-AM.asp?sid=gumtree
11d
Executive Placements
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Key Responsibilities:Recruit and register students across all programmes (B2B, B2C, and Seta-related).Conduct school and corporate marketing, presentations, and fieldwork.Advise prospective students and guide them through the registration process.Manage walk-ins, calls, and email queries effectively.Participate in career expos and student events.Maintain accurate student records and update databases.Minimum Requirements:Matric (Grade 12)Diploma in Sales/Marketing/Student services or related field (advantageous)23 years experience in sales, marketing, or student recruitmentExperience in an educational institution (advantageous)Valid drivers licenseSkills & Competencies:Excellent verbal and written communicationConfident presenter with great interpersonal skillsTech-savvy with MS Office, Zoom/Teams familiarityStrong sales drive, organisational, and time-management skillsAdaptable, resilient, results-focused
https://www.jobplacements.com/Jobs/S/School-Marketer-1268422-Job-Search-03-04-2026-04-35-22-AM.asp?sid=gumtree
12h
Job Placements
1
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Job PurposeThe Operations Manager is responsible for overseeing the day-to-day operational performance of the debt collection business, ensuring collections are effective, compliant, scalable, and aligned with strategic objectives. This role focuses on optimising people, processes, systems, and compliance to maximise recoveries while maintaining ethical and regulatory standards.Minimum RequirementsQualificationsBachelor’s degree in Business Management, Operations Management, Finance, or a related field (advantageous).Relevant debt collection or credit management certifications (advantageous).Experience5+ years’ experience in a debt collection, credit, or financial services environment.3+ years’ experience in a senior operational or management role.Proven experience managing large operational teams and complex workflows.Strong understanding of South African debt collection legislation and regulatory frameworks.Skills & CompetenciesStrong operational and analytical mindset with attention to detail.Proven ability to drive performance through data and KPIs.Excellent leadership, coaching, and people management skills.Strong stakeholder and client management capabilities.Sound judgment with high ethical standards.Proficient in collections systems, reporting tools, and MS Excel.Ability to work under pressure and manage multiple priorities.Key ResponsibilitiesOperational ManagementOversee daily operations across all collection channels (call centre and legal collections).Ensure collection strategies are executed efficiently to meet or exceed recovery targets.Monitor and manage operational costs, productivity, and resource allocation.Implement and refine operational workflows to improve efficiency and scalability.Performance & KPI ManagementDefine, track, and report on key operational KPIs (e.g. collection rates, contact ratios, PTP conversion, cost-to-collect).Analyse performance data and implement corrective actions where required.Drive continuous improvement initiatives based on data insights.Compliance & Risk ManagementEnsure full compliance with applicable legislation and regulations, including:National Credit Act (NCA)Council for Debt Collectors (CDC) rulesProtection of Personal Information Act (POPIA)Consumer Protection Act (CPA)People ManagementLead, mentor, and develop team leaders and operational staff.Set performance objectives, conduct reviews, and manage disciplinary
https://www.executiveplacements.com/Jobs/O/Operations-Manager-Debt-Collection-1268677-Job-Search-03-05-2026-01-00-16-AM.asp?sid=gumtree
2h
Executive Placements
1
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Key Responsibilities:Recruit and register students across all programmes (B2B, B2C, and Seta-related).Conduct school and corporate marketing, presentations, and fieldwork.Advise prospective students and guide them through the registration process.Manage walk-ins, calls, and email queries effectively.Participate in career expos and student events.Maintain accurate student records and update databases.Minimum Requirements:Matric (Grade 12)Diploma in Sales/Marketing/Student services or related field (advantageous)23 years experience in sales, marketing, or student recruitmentExperience in an educational institution (advantageous)Valid drivers licenseSkills & Competencies:Excellent verbal and written communicationConfident presenter with great interpersonal skillsTech-savvy with MS Office, Zoom/Teams familiarityStrong sales drive, organisational, and time-management skillsAdaptable, resilient, results-focused
https://www.jobplacements.com/Jobs/S/School-Marketer-1268423-Job-Search-03-04-2026-04-35-22-AM.asp?sid=gumtree
12h
Job Placements
1
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Position: Call Centre AgentLocation: Germiston, JohannesburgDate: 25 February 2026We are looking for a reliable and professional Call Centre Agent to join our team. This hybrid role combines client-facing call centre work with field-based driving tasks, making it ideal for someone who can bridge office strategy and on-the-ground execution.Key Responsibilities:Handle inbound and outbound calls professionally, including debt collectionConduct field visits and client follow-upsPlan and optimise daily routes using navigation toolsMaintain accurate records of client interactionsDraft letters and manage correspondenceAttend virtual and in-person briefing sessionsEnsure professional and courteous client communication at all timesRequirements:1–2 years’ call centre experienceMinimum 3 years debt collection experience.Strong route-planning and navigation skillsExcellent interpersonal, negotiation, and persuasion skillsWell-presented with high emotional intelligenceAbility to maintain professional relationships in challenging situations.Valid Drivers licenseRemuneration:Salary is negotiable based on experience and qualifications
https://www.jobplacements.com/Jobs/C/Call-agent-1266452-Job-Search-02-26-2026-05-00-15-AM.asp?sid=gumtree
7d
Job Placements
1
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Our client is looking for a Collections Fund Manager. The current position of Collections Manager was created to oversee primarily late-stage debt recovery and manage a sizable internal call centre-style collections team. The function has significantly changed because of the external debt collectors introduction and the internal collections scopes reduction. As a result, a classic people-heavy collections manager is no longer needed by the company. Rather, the role has developed into a financial reconciliation, coordination, and control function with far greater technological and governance requirements.Key Responsibilities: Ensuring daily financial control over payment allocations, maintaining accurate customer arrears status, coordinating escalation to the external debt collector, and managing internal collections focused on early-stage delinquency while reducing financial, operational, and reputational risk during business rescue are the goals of the Credit & Collections Control Manager position. Experience: Between 5-8 years of experience in financial operations, debt collection, or credit control Demonstrated expertise in bank reconciliations and high-volume payment allocations Excellent control and management of financesProven track record of collaborating with outside debt collectors or legal collections partners The capacity to handle conflicts, escalations, and difficult reconciliationExperience working in a setting that is regulated or compliance-sensitive Advanced systems and Excel capabilities (reporting and allocations) Skills: Be able to improve recovery outcomesAccountabilityCan strengthen financial controlsShould be able to protect the business from operational and reputational risk Apply now!
https://www.jobplacements.com/Jobs/C/Collection-Funds-Manager-1267852-Job-Search-03-03-2026-00-00-00-AM.asp?sid=gumtree
1d
Job Placements
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INTERNAL SALES
REP
We are looking for a talented and competitive Internal Sales Consultant
that thrives in a quick sales cycle environment.
Requirements:
Proven internal sales experience;Strong phone presence and experience dialling
dozens of calls per day;Excellent verbal and written communications
skills;Strong listening and presentation skill;Ability to multi-task, prioritise, and manage
time effectively.
Full training provided
Basic & Commission offered.
Must be available immediately.
Interested candidates meeting the above criteria may forward their CV
mentioning the position applying for.
1d
Montague Gardens1
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PURPOSE OF JOB To identify and promote opportunities to generate revenue from Non-gross lettable areas across the entire portfolio. KEY PERFORMANCE AREAS Responsible for NON-GLA Income (except for NON-GLA Promo Income managed by centre managers) across the portfolio.Responsible for identifying revenueResponsible for marketing, selling and coordinating exhibition courts, kiosks spaces, advertising spaces (including print and digital media).Revenue opportunities include but not limited to kiosks, exhibitions spaces, façade and pylon advertising, escalator, booms and lift branding, advertising frames, digital screens, refuse bins (internal and external) and parking advertising.Carry out full audit of the properties and identify alternative revenueRealising targets as established in each financial year’s approved budget, and, set and reviewtargets of identified revenue opportunities not budgeted for.Manage and develop NON-GLA bundleKeep abreast with market research to retain competitivePresent, obtain costs for and implement new revenueStay up to date with industry technology and trends and innovativeManage NON-GLA income contracts andManage NON-GLA income payments andEnsure correct allocation of payments together with accountingTrack targets, income and correspondingLiaise with key-stakeholders, centre mangers, marketing team, property managers and supportWeekly and monthly NON-GLA reporting in format prescribed from time to time by either Line or Senior Management.Build relationships with key suppliers, partners and serviceEnsure brand exposure is fitting to each specificEnsure that all rules and regulations regarding advertising are adheredResponsible for directs sales, including targeting specific brands and coldDuties include daily targeting and advertising of available advertisingResponsible for NON-GLAResponsible for advertising brand exposureTenant interaction pertaining to NON-GLA advertising andTake ownership of work, be responsible for performance relating to your goals &Ad-hoc AdminAttention to detail must beWill be required to travel on occasion and attend to promotional/exhibition activities whereAd-hoc assisting with cold calling, training, sourcing of pop-upAssist in with leasing and special projects as directed and assigned from time to timeQUALIFICATIONS, COMPETENCIES AND SKILLS Minimum of Grade 12Bachelor’s degree in marketing Property or equivalent (Advantageous)Minimum of 3 years’ experience in similarPassion for retail and marketingProficient in Microsoft Word, Excel, OfficeExcellen
https://www.jobplacements.com/Jobs/E/EXHIBITIONS--PROMOTIONS-MANAGER-1266279-Job-Search-02-26-2026-01-00-15-AM.asp?sid=gumtree
7d
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