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Results for call centre manager jobs in "call centre manager jobs" in Jobs in South Africa in South Africa
1
PLEASE SEE ALL THE DETAILS ON OUR ADVERTSWE ARE HIRING OUTBOUND SALES AGENTS WITH OVER ONE YEAR EXPERIENCE. WE WORK FROM 11AM TO 9PM GREAT BASIC SALARYUNCAPPED COMMISSIONSGREAT MANAGEMENT STAFF GREAT ENVIROMENTWE ARE BASED IN UMHLANGA SO YOU MUST BE FROM SURROUNDING AREAS
18h
Umhlanga1
We are looking for an experienced Call Centre Manager to join our in-house team based in Reservoir Hills, Durban.
The ideal candidate must have strong leadership skills, proven call centre management experience, and the ability to drive performance, meet targets, and motivate a sales-driven team. You will be responsible for overseeing daily operations, managing staff, improving productivity, and ensuring targets and KPIs are consistently achieved.
This is an in-office position. If you are results-driven, disciplined, and ready to lead a high-performance team, we would love to hear from you.
Please call Brendon on 0723206161
Or email your cv to brendonchetty78@gmail.com
15h
Reservoir Hills1
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Minimum 3 years experience in a leadership and management role within a retentions or sales call centre(Essential)Six or more years experience within a Service IndustryGrade 12Basic knowledge of Resource Planning Principles and coachingStrong sales or Retentions background and experience required
https://www.jobplacements.com/Jobs/R/Retention-Manager-1261436-Job-Search-02-16-2026-00-00-00-AM.asp?sid=gumtree
3d
Job Placements
1
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This role suits a proven operational sales leader who has successfully managed 450+-seat environments and can deliver disciplined execution as growth scales.You will take full accountability for sales strategy, performance optimisation, and leadership of senior sales teams, ensuring high call quality, strong compliance, and consistent achievement of client KPIs.This is a hands-on executive role requiring deep operational knowledge of call centre sales, performance management, and large-team leadership.Essential RequirementsFAIS compliant and registered Key Individual (KI)Demonstrated experience managing 450+ seat sales operationsStrong understanding of call centre systems, reporting, and KPIsProven ability to drive performance and improve call qualityAdvanced leadership, communication, and motivational capabilityResilient, self-directed, and effective under pressureLooking for a role that aligns with your package expectations, job level, or industry expertise? Apply now via our career portal:
https://www.executiveplacements.com/Jobs/H/Head-of-Sales--Call-Centre-1261758-Job-Search-2-12-2026-6-56-07-AM.asp?sid=gumtree
7d
Executive Placements
SavedSave
Vacancy:
CUSTOMER SERVICE / CALL CENTRE
Area:
Nelspruit,
Mpumalanga
Requirements:
Assist customers telephonicallyAssist and resolve client queriesFollow up on complaints Capturing vouchersMonth end stats for managerPurchase orders Follow up on invoicesAssist clients with service requests`Assist with route planning Bookings for accommodations for techniciansAssist clients with service requestsOrders and month end forecastingSourcing quotationsAssisting depot managers if neededTelesales - New policy sign up queries and sign ups
Starting
Salary:
R
8,000-R 10,000 per month
Apply: jobs@isc.org.za
Reference# Customer Service, Nelspruit
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& Selected Candidates
Communication
will be limited to shortlisted candidates only.
1d
Mbombela / Nelspruit1
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Key TasksManage Emergency CallsManage the Integrated Emergency Response (IER) applicationOperate a multi-line telephone console and alert systemObtain pertinent information necessary to the dispatch processUse the network to exchange information with other law enforcement and/or emergency response units Find Solutions to Uncommon ProblemsPerform emergency medical dispatch and crisis intervention servicesDetermine the level of priority of calls and enter information into computer-aided dispatch system Perform Administrative DutiesMaintain accurate records on each request for assistanceAny other relevant instructions pertaining to the department and issued by the ManagerEssential QualificationsMatricBAA/First Aid Level 3Essential Experience Minimum of 2 years experience in an Emergency contact centreCustomer care experienceExperience working shifts.PLEASE NOTE: If you have not heard from uss within 2 weeks of applying, please consider your application unsuccessful.
https://www.jobplacements.com/Jobs/I/IER-Call-Centre-Agent-1260621-Job-Search-2-9-2026-8-06-18-AM.asp?sid=gumtree
10d
Job Placements
1
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This rapidly expanding legal firm is seeking a tallented Project Manager responsible for the case file lifecycle for multiple international clients. You will need to work closely with the call centre who receive the documents, the accounting team who will bill the clients, and the executive who require a flawless end to end process. This is a role for a senior, experienced PM. The role is office based in Midrand.
https://www.executiveplacements.com/Jobs/P/Project-Manager-Document-Management-1201744-Job-Search-7-10-2025-4-06-09-AM.asp?sid=gumtree
7mo
Executive Placements
1
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Key Responsibilities:Handle inbound assistance requests in a timely and professional manner.Manage and coordinate allocated emergency cases.Escalate cases in line with company guidelines and client procedures.Coordinate medical requirements with internal medical and operations teams.Liaise with local agents, client representatives, and security partners.Process and manage medical claims for specific clients.Maintain accurate case records and ensure data integrity within case management systems.Update and maintain the Global Contact Directory.Ensure strict confidentiality and information security compliance.Perform additional duties as required by management.Minimum Requirements:Grade 12 / Matric (essential).Minimum 2 years claims handling experience within: Medical assistance /Travel assistance/ Insurance/Or related claims-based environment (essential)Experience within a contact centre, emergency response or assistance environmentExcellent verbal and written English communication skills (fluent essential).Strong computer literacy (CRM, claims management or case management systems).Ability to work effectively in a high-pressure, time-sensitive environment.Strong attention to detail and accurate record-keeping skills.Sound decision-making ability within defined procedures.Willingness to work 24/7 rotational shifts.
https://www.executiveplacements.com/Jobs/C/Claims-Consultant-1261912-Job-Search-02-12-2026-00-00-00-AM.asp?sid=gumtree
6d
Executive Placements
1
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Minimum RequirementsMinimum 2 years Call Centre experience (Insurance industry preferred)Minimum 1 year Team Leader / Supervisory experience in a Call Centre or BPO environmentGrade 12 / MatricClear criminal recordStrong leadership and people management skillsStrong reporting and administrative skillsComputer literate (MS Excel, CRM systems, Workforce systems advantageous)Willingness to work shifts, weekends, or public holidays if requiredKey ResponsibilitiesManage daily operations of a team of Call Centre AgentsMonitor and drive team performance against KPIs (AHT, QA, Conversion, CSAT, Attendance, Productivity)Conduct coaching sessions, performance reviews, and development plansHandle escalations and resolve complex customer queriesEnsure adherence to client SLAs, company policies, and regulatory requirementsCompile and submit daily, weekly, and monthly performance reportsSupport training, onboarding, and upskilling of new and existing staffDrive team motivation, engagement, and retentionKey CompetenciesStrong leadership and decision-making abilityPerformance management and coaching skillsStrong analytical and reporting capabilityExcellent communication and interpersonal skillsConflict resolution and problem-solving skillsAbility to work under pressure in a target-driven environmentStrong organisational and time management skills
https://www.executiveplacements.com/Jobs/T/Team-Leader-1262022-Job-Search-02-12-2026-10-11-33-AM.asp?sid=gumtree
6d
Executive Placements
We are looking for an experienced Call Centre Sales Rep to join our team: - Manage incoming calls
and emails professionally, meeting service levels
·
Identify and assess
customer needs for satisfaction
·
Provide accurate,
valid, and complete information using provided systems
·
Meet personal/team
targets, call/mail quotas, and daily productivity goals
·
Resolve product or
service problems efficiently and follow up for resolution
·
Record customer
interactions, process accounts, and file documents
·
Capture information on
company systems accurately and promptly
·
Inform management of
potential issues or concerns
·
Collaborate with CSR
team and other departments for solutions to product issues Send CV to elaine@stingray.co.za
2d
VERIFIED
1
Purpose of the RoleThe purpose of this position is to lead, control and optimise the day-to-day operations of a high-volume debt collection call centre, managing approximately 40 call centre agents and team leaders.The successful candidate will be a seasoned debt-collection professional with strong operational, people-management and commercial capability, exceptional communication skills in both English and Afrikaans, and a proven ability to drive performance, compliance and results in a demanding collections environment.Key Responsibilities Include but Are Not Limited ToLeading, managing and supervising a team of approximately 40 call centre agents and team leadersProviding firm, consistent and professional oversight of staff performance, conduct and productivityManaging daily call centre workflows and ensuring all collection, quality and compliance targets are metImplementing and enforcing strategies to improve recovery rates, productivity and debtor engagementConducting performance reviews, coaching, mentoring and ongoing staff developmentEnsuring strict adherence to company policies, procedures, code of conduct and regulatory requirementsAnalysing operational data, call statistics and financial performance indicators to support informed decision-makingWorking closely with senior management to align operational execution with business objectivesOverseeing branch and office management to ensure a professional, disciplined and efficient working environmentIdentifying operational inefficiencies and implementing best-practice debt-collection methodologiesAssisting with recruitment, training and onboarding of new collection staffManaging escalations and resolving complex or sensitive debtor matters professionally and decisivelyEnsuring full compliance within the debt-recovery framework, client mandates and service-level standardsCriteriaProven management experience within a Debt Collection or Financial Call Centre environment is mandatoryCandidates without direct debt-recovery experience will not be consideredPrior experience in legal debt collection or working alongside attorneys / law firms handling collections will be a strong advantageDemonstrated experience managing and supervising large teams in a structured, target-driven environmentFully bilingual in English and Afrikaans at a high professional level verbal and written (non-negotiable)Strong leadership presence with the ability to manage, motivate and enforce standards consistentlySolid financial, operational and business acumen with the ability to interpret performance dataConfident, professional and authoritative communicator at all organisational levelsHigh levels of integrity, a
https://www.jobplacements.com/Jobs/D/Debt-Collection-Call-Centre-Branch-Manager-1251582-Job-Search-02-07-2026-00-00-00-AM.asp?sid=gumtree
12d
Job Placements
1
Fancourt, South Africas premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route. We are now accepting applications for a Manager of our Sports & Leisure Centre at Fancourt someone who has drive and passion for the industry, with the ability to work under pressure and stay calm in difficult situations. We consider the following as essential: Qualifications & Experience: Grade 12 or equivalent;A Sports / Club Management Diploma will be an added advantage;A valid drivers license will be an added advantage;A minimum of 3 years experience working in a 5-star hotel & resort gym / sports / golf club environment at a supervisor or manager level;Understanding of childrens activities, golf, cycling, hiking, tennis, and various other sporting codes on offer at Fancourt;General knowledge of local authority and government regulations pertaining to employee and public health and safety;MS Office (Excel, Word, Outlook, PowerPoint) skills and experience on ERP systems.Duties & Responsibilities (areas and indicators listed are not exhaustive and may be changed / supplemented to accommodate business needs from time to time): Ensure the successful planning and execution of new, innovative guest and member activities as part of the leisure offering that will generate revenue and continue to draw participation;Participate in the planning, and ensure successful preparation and rollout of exiting, appropriate, and balanced season / festive activities;Ensure marketing & communication initiatives are successfully rolled out to ensure maximum exposure and awareness of leisure centre and leisure centre activities / offerings;Research and implement latest trends relevant to the leisure offering on the resort incorporate appropriate information into the leisure offering to ensure the leisure centre and golf academy are meeting and exceeding guest and member expectations;Ensure that all facilities are maintained to set legal and industry standards;Co-ordinate daily Sports & Leisure, and Kids Club operations;Maximize profitability and efficiencies of the sports & leisure department and making sure it tracks against the targets and budgets;Recruit, train and develop staff;General staff management and performance management;General administrative duties including stock takes and ordering of stock for the department and pool & pool loungersEnsure extraordinary customer service delivery and guest satisfaction with the service, facilities and the variety if leisure offerings;Deal with all guest and member complaints and resolve them in a professional, timely fashion, liaising with guest relations for any feedback on Medallia and Trip Advisor repor
https://www.executiveplacements.com/Jobs/M/Manager-of-Sports--Leisure-Centre-at-Fancourt-1195373-Job-Search-06-18-2025-04-25-00-AM.asp?sid=gumtree
8mo
Executive Placements
1
SavedSave
We are looking for a skilled and professional IT Technician to join our busy Contact Centre based in Reservoir Hills.
Requirements:
Proven experience as an IT Technician (Contact Centre experience advantageous)
Strong knowledge of computer hardware, software, and networks
Experience with troubleshooting desktops, laptops, VoIP systems, and connectivity issues
Ability to manage system maintenance and provide technical support to staff
Excellent problem-solving skills
Reliable, proactive, and able to work in a fast-paced environment
Position Details:
In-house role (not remote)
Based in Reservoir Hills
Immediate availability preferred
Please email your cv to brendonchetty78@gmail.com
Or call Brendon on 0723206161
31min
Reservoir Hills1
SavedSave
Location: La MercyIndustry: Manufacturing & Engineering | IoT & Telematics | Renewable Energy | DistributionThe Call Centre Manager will be responsible for leading and managing a technical sales call centre, ensuring optimal team performance, sales growth, and exceptional customer engagement. The role requires a strong technical background combined with proven leadership ability to drive results across specialised engineering and technology-based solutions.Key Responsibilities:Manage and lead a technical sales call centre team to achieve sales and performance targetsProvide strong leadership, coaching, and mentorship to team membersMonitor call centre KPIs, sales metrics, and service levelsDevelop and implement strategies to improve sales performance and customer experienceWork closely with technical and operations teams to ensure accurate product knowledge and solutionsEnsure compliance with company policies, processes, and quality standardsPrepare and present regular performance and sales reports to senior managementMinimum Requirements:Minimum of 3 years’ experience in a call centre managerial or supervisory roleProven leadership and people management skillsExcellent technical background, preferably within manufacturing, engineering, IoT, telematics, renewable energy, or distribution environmentsStrong sales acumen with experience managing technical sales teamsExcellent communication, problem-solving, and decision-making skillsAbi
https://www.jobplacements.com/Jobs/C/Call-Centre-Manager-1258829-Job-Search-02-04-2026-01-00-15-AM.asp?sid=gumtree
15d
Job Placements
1
SavedSave
To lead and evolve the customer service function into a strategic, value-generating division that sets industry benchmarks in service excellence, operational efficiency, and customer satisfaction. This role is pivotal in transforming service operations into a profit centre while championing innovation, digital enablement, and cross-functional alignment.KEY RESPONSIBILITIES: (6 months fixed term contract)Define and evolve customer service standards, objectives, and initiatives to align with corporate strategy.Lead and manage the daily operations of the contact centre to ensure efficient service delivery and high customer satisfaction. This includes supervising and supporting agents, providing training, and performance management.Act as the voice of the customer in executive forums, translating feedback into actionable insights for product and service enhancements.Collaborate cross-functionally with departments to align service delivery with broader business objectives.Champion the adoption of CRM platforms, AI-driven support tools, and self-service portals to enhance customer engagement and reduce service friction.Monitor KPIs such as first-call resolution, average handling time, and customer satisfaction scores, using insights to drive continuous improvement.Resolve complex, escalated service issues that require coordination across departments, ensuring timely and satisfactory outcomes.Ensure adherence to regulatory standards, warranty policies, and service-level agreements (SLAs).Implement quality assurance programs and audits to maintain high service standards.Manage resources and budgets to optimize operational efficiency and cost-effectiveness.Champion a service-led culture across the organization, influencing product, sales, and marketing teams.EducationBachelors degree in business administration, Communications, or a related field (preferred).Minimum of 58 years experience in a contact centre or customer service leadership role.Understanding of workforce planning, scheduling, and resource allocation.Proven track record of transforming service operations and implementing best-in-class practices.
https://www.jobplacements.com/Jobs/C/Contact-Centre-Lead-1262237-Job-Search-02-13-2026-04-07-54-AM.asp?sid=gumtree
6d
Job Placements
1
SavedSave
Community-based substance misuse rehab centre requires young, energetic, people’s person manager. Preference will be given to someone who understands the rehabilitation industry, has a good referenced track record. Recovering addict with minimum 5 years clean time welcome to apply. Driver’s license is compulsory. Admin skills essential. Basic computer skills required. Good communication. Accommodation is provided (live on site is required).Ideal for a single / divorced person. Only persons between 30 & 40 years of age may apply. Males only to apply. The suitable candidate could start immediately. An opportunity will be given to a person who is willing to be trained with the appropriate skills. Maximum 3 page CV to be emailedEmail: thebrowersgroup@gmail.comNO PHONE CALLS OR WHATSAPP MESSAGES WILL BE RESPONDED TO.
8d
Athlone1
SavedSave
Key ResponsibilitiesCredit Risk ManagementIdentify alternative data sources to improve scoring accuracyImplement debi checks and other mechanisms to enhance collectionsOptimise customer onboarding and manage system integrationsDevelop and enforce company credit policiesDebt Collection & Payment ManagementOversee a call centre with high automation (bots, WhatsApp, email, SMS)Contact customers to collect outstanding paymentsNegotiate repayment arrangements, settlements, and plansEscalate high-risk or complex accountsCustomer Account ManagementMonitor accounts daily for overdue paymentsReconcile accounts and resolve billing discrepanciesReview credit limits and recommend adjustmentsCompliance & Regulatory RequirementsEnsure all collections activities comply with regulations and internal policiesHandle customer information confidentially and ethicallyFollow legal procedures for external collections or legal actionReporting & AdministrationPrepare daily, weekly, and monthly collections reportsAnalyse data and maintain dashboards and management reportsCustomer ServiceOffer solutions to resolve payment challenges while protecting company interestsCollaborate with internal teams (sales, finance, customer service) and external partnersKey Performance Indicators (KPIs)Bad debts written off remain below 1215%Customers who never pay remain below 10%Fraudulent accounts remain below 5%Qualifications & ExperienceBachelors Degree or Diploma in Finance, Business Management, or relevant qualification, or equivalent experience810 years experience in credit control and debt collectionProven experience optimising loan management systems and automating processesStrong understanding of relevant regulationsExperience in retail credit, consumer lending, micro-lending, or FMCG collections
https://www.executiveplacements.com/Jobs/C/Collections-Manager-1262390-Job-Search-02-13-2026-04-35-34-AM.asp?sid=gumtree
6d
Executive Placements
1
SavedSave
Minimum RequirementsMinimum 1 Year experience in an insurance call centre environmentGrade 12 / Matric Clear criminal recordStrong communication skills (verbal and written)Computer literate (MS Office and CRM systems advantageous)Ability to work under pressure and meet targetsKey ResponsibilitiesHandle inbound and outbound customer calls professionallyAssist clients with policy queries, amendments, and product informationPromote and upsell insurance products where applicableEnsure accurate capturing of customer information on internal systemsMaintain compliance with company and regulatory requirementsDeliver excellent customer service and maintain client relationshipsMeet daily, weekly, and monthly performance targetsCompetencies & SkillsStrong customer service orientationSales and negotiation skillsAttention to detail and accuracyProblem-solving abilityTime management and organisational skillsTeam player with a positive attitude
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-1262021-Job-Search-02-12-2026-10-11-33-AM.asp?sid=gumtree
6d
Job Placements
1
SavedSave
A leading organisation is seeking a highly skilled and experienced Credit Operations Manager to oversee and optimise the performance of its collections department. The successful candidate will play a pivotal role in managing day-to-day operations, driving performance, minimising bad debt, and fostering a culture of continuous improvement and compliance.This is an excellent opportunity for a strategic and hands-on leader with a solid track record in managing large credit and collections teams.Key Responsibilities:Manage daily operations of a large collections call centre (approximately 200 agents) handling early-stage outbound and inbound collections.Ensure departmental targets for collections and delinquency are consistently achieved or exceeded.Maintain and continuously improve collections processes, systems, and performance metrics.Promote a culture of high performance and accountability, supporting staff through training, coaching, and performance development.Monitor absenteeism, lateness, attrition, and implement corrective actions where necessary.Conduct regular portfolio performance reviews and contribute to strategy discussions with senior management.Liaise with internal teams to improve efficiency and reduce bad debt exposure.Stay up to date with relevant legislation and technological developments to enhance operational outcomes.Lead recruitment and onboarding processes to ensure high-quality hires.Drive both technical and soft skills development initiatives for the team.Handle performance management and IR matters in line with company policies.Collaborate with Dialler and IT support teams to resolve issues and optimise strategy.Provide input into collections strategies and propose innovative improvements.Requirements:Matric (Grade 12) is essential.Minimum of 57 years experience in an operational Collections Manager role.At least 7 years experience within the collections industry with a proven ability to meet or exceed performance targets.Prior experience as a Collections Agent and/or Supervisor is advantageous.Deep understanding of collection methodologies and best practices.Strong background in team leadership, performance management, and operational planning.Proven track record of driving change, improving processes, and implementing strategic initiatives.Experience analysing reports and data to drive business decisions.Strong leadership and team management abilitiesExcellent time management and organisational skillsHigh attention to detail and accuracyStrong analytical and numerical aptitudeAbility to work under pressure and manage multiple prioritiesProactive approach with a continuous improvement mindsetExcellent communication, coaching, and problem-solving skillsAbility to convert data insights into
https://www.executiveplacements.com/Jobs/C/Credit-Operations-Manager-1202183-Job-Search-7-10-2025-5-48-29-PM.asp?sid=gumtree
7mo
Executive Placements
1
SavedSave
Our client is seeking a Business Sales Consultant to join their team. This position will suit a self-starter with an outgoing personality and mature attitude who can communicate confidently at all levels. The ideal candidate must currently be active in the corporate industry.Location: Cape TownJob type: Permanent On-siteDuties and ResponsibilitiesIdentify opportunity and generate sales in the corporate sectorAchieve a monthly installation target on Core products and Value Added ServicesMaintain and develop an existing corporate databaseMaintain the required level of product knowledge determined by management and measured quarterly by product assessmentsPresent at Boardroom and Executive levelAccomplish expected call rates determined by managementProvide service to both existing and prospective clientsCompile & submit reports at management’s requestManage and action leads supplied from our outbound call centre within timelines determined by managementMinimum RequirementsA minimum of a Matric / Senior CertificateA related Tertiary qualification will be advantageousAt least 5 years’ sales experience in the Corporate/Business market with distinct knowledge of B2B solutions salesCompletion of a recognised formal sales training courses or relevant experienceComputer literate: MS-OfficeValid Driver’s LicenseOwn reliable transportProven track record of sales target achievementSkillsExcellent presentation skillsNegotiating and Sales SkillsExcellent communication and organizational skillsSelf-motivated and passionate about driving Salesteam playerCustomer Orientated and Solutions drivenShould you meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful
https://www.executiveplacements.com/Jobs/B/Business-Sales-Consultant-B2B-1204580-Job-Search-07-19-2025-02-00-14-AM.asp?sid=gumtree
7mo
Executive Placements
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