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Results for call center job in "call center job" in Jobs in South Africa in South Africa
1
We are seeking a professional and customer-oriented Call Center Customer Service Representative to join our team. This position responds to customer inquiries, provides information, and resolves customer complaints and issues. The ideal candidate delivers excellent customer service while maintaining exceptional professionalism and accuracy.Call Center Customer Service Representative Duties and ResponsibilitiesAnswer incoming customer inquiries and provide accurate informationRespond to customer complaints and issues quickly and professionallyProcess orders and paymentsUpdate and maintain customer account information and recordsFollow up with customers to ensure satisfactionAssist customers on product features and servicesTroubleshoot customer issues and provide solutionsEscalate unresolved customer issues to higher managementMaintain up-to-date knowledge of company products and servicesCall Center Customer Service Representative Requirements and QualificationsHigh school diploma or equivalentExcellent verbal and written communication skillsStrong problem-solving and interpersonal skillsAble to multitask and prioritize tasksProfessional and courteous demeanorAble to work in a fast-paced environmentTraining offered, No experience is neededKindly WhatsApp 069 898 4851 or alternatively email an updated CV at staffingjobforce@gmail.com
11d
City Centre1
My client, a leading and well-known Retailer based in Montague gardens requires a competent and experienced Collections Agent to join their team.Requirements:Matric ESSENTIALReliable transport to work weekdays and 2 Saturdays a month. Shift work between 7 am to 5pm weekdays and Saturday 8 am till 1pm.Previous Collections/Call center experience (at least 1 year)Must be able to speak and understand Afrikaans fluently ESSENTIALExcellent communication, listening and reading skillsSalary- Market Related basic + CommissionSA Citizens onlyMust be Criminal ClearMust reside in the Greater Cape Town area.
https://www.jobplacements.com/Jobs/C/Collections-Agents-Montague-Gardens-1243361-Job-Search-12-2-2025-8-16-16-AM.asp?sid=gumtree
2d
Job Placements
SavedSave
Our company is looking for self motivated and highly driven Experienced
Sales Agents!We are looking for confident individuals to join our Sales Team.
Are you a great communicator, sales driven and hungry to achieve?The successful applicant must be responsible, organized and EXCELLENT at communicating.Skills
/ Requirements:Matric CertificateEnglish Language & Afrikaans Proficiency-Xhosa -3rd
language welcomeComputer Literate (Microsoft Office, Outlook);Minimum of 1-year Call Center experience or 1-year Debt Review
experience a mustAble to identify customer’s needs and requirementsExcellent Communication Skills (both verbal and written)Excellent telephone skillsCustomer orientated confident and highly motivated self startersA pro-active team player - works well in a team and contributes
to the team successAvailable immediately Basic plus commission structureWeekly/Monthly Incentives and perks!
Please
e-mail your CV. to: Lesl@creditmatters.co.za
3d
City CentreDebt Collector - Afrikaans speaking - Montague gardens, Cape TownMy client, a leading and well-known Retailer based in Montague gardens requires a competent and experienced Afrikaans speaking Debt Collector to join their team.Requirements:Matric ESSENTIALReliable transport to work weekdays and 2 Saturdays a month. Shift work between 7 am to 5pm weekdays and Saturday 8 am till 1pm.Previous Collections/Call center experience (at least 1 year)Must be able to speak and read Afrikaans fluently ESSENTIALExcellent communication, listening and reading skillsSalary- Market Related basic + CommissionSA Citizens onlyMust be Criminal ClearMust reside in the Greater Cape Town area.
3d
Montague Gardens1
My client, a leading and well-known Retailer based in Montague gardens requires a competent and experienced Afrikaans speaking Debt Collector to join their team.Requirements:Matric ESSENTIALReliable transport to work weekdays and 2 Saturdays a month. Shift work between 7 am to 5pm weekdays and Saturday 8 am till 1pm.Previous Collections/Call center experience (at least 1 year)Must be able to speak and read Afrikaans fluently ESSENTIALExcellent communication, listening and reading skillsSalary- Market Related basic + CommissionSA Citizens onlyMust be Criminal ClearMust reside in the Greater Cape Town area.
https://www.jobplacements.com/Jobs/A/Afrikaaans-speaking-Debt-Collector-Montague-Garden-1242417-Job-Search-11-26-2025-5-58-12-AM.asp?sid=gumtree
8d
Job Placements
1
SavedSave
Are you a dynamic, results-driven individual with a passion for sales and financial solutions? An established and reputable Debt Relief company is looking for Financial Sales Agents with proven track records to join our growing team.
What We Offer:
Uncapped Commission Structure – Earn what you’re worth!Basic R5000Attendance BonusDaily /Weekly IncentiveFull training provided to set you up for success
Minimum Requirements:
Grade 12 / Matric2 years call center sales experienceDebt Review or Debt Removal experience would be advantageousAvailable immediatelyStrong communication and persuasive selling skills (both verbal & written)Passionate about sales and networkingTarget-driven and self-motivated
Your Role:
Proactively network and sell our exciting range of debt relief productsMeet and exceed monthly sales targetsBuild strong relationships with clients and maintain a professional brand image
Ready to take control of your income and career?
Apply now and start writing your own cheque each month!
To apply, send your CV via this ad to
hr@tdrg.co.za
7d
City CentreInsure Space is seeking highly motivated individuals to join our 2026 Intake Trainee Customer Service Consultant program. This is an exciting opportunity to launch a rewarding career in the insurance and telecommunication industry.Minimum Requirements:· Grade 12 Certificate· Excellent communication skills. Training ProvidedAvailable Locations:· Durban, KZN· Cape Town, Western Cape· Sandton, GautengResponsibilities:· Provide exceptional customer service· Develop skills in insurance/telecommunication and customer relationsBenefits:· Training Stipend: R2500· Salary: R10 000 net per month· Training Start Date: 12 January 2026How to Apply:Email your CV and voice note telling more about your self and why do you choose customer service job to zanele@insurer.com or https://insurer.floot.app/careers please note that cv without voice recording will be rejected.Closing Date: Monday, 05 January 2026Note: First come, first serve basis applies. Apply now to secure your place!Best regards,Insure space Teaminsurer.floot.appCall Center Recruitment and Training Academy
7h
Sandton1
SavedSave
An Automotive company based in Boksburg is seeking a Credit Controller/Accounts Recievable, you must have a strong understanding of how accounts work and prior experience working on your own books.
Please note this is not a call center role.
Duties
Invoicing and Payment Tracking
Accurately preparing and sending invoices to clients
Ensuring payments are received on time and accurately applying them to the correct account
Reconciling accounts
Comparing accounts receivable records with bank statements and other sources to ensure accuracy
Contacting clients via phone, email, or other means to address overdue invoices and facilitate timely payments
Investigating and resolving any payment disputes or discrepancies
Providing clear and efficient communication about invoices, payments, and outstanding balances
Creating and analyzing reports related to accounts receivable, such as aging reports and cash flow analysis
Supporting financial closing activities related to accounts receivable
Keeping customer records up-to-date and organized
Developing and adhering to standardized procedures for managing accounts receivable.
Requirements
2 years experience in a Accounts Recievable role and not debtors call center
Pastel
Experience working on your own debtors book
Strong communication skills
Attention to detail
Salary R10 000 per month (Not Negotiable)
Kindly mail detailed CV's in Ms Word format to Sakeenah.adam@yahoo.com
0614503579
Only shortlisted candidates will be contacted!
11d
1
SavedSave
Minimum requirements: Matric Call Center or Telesales work experience minimum of 1 to 3 yearsExpertise in the customer service area , such as Wealth portfolios, short term insurance, Financial, etc. Comfortable working in fast-paced environmentsPitch the business to potential new clients and book appointments with doctors for the financial advisors visitSource leads from the different databasesWork closely with the financial advisors and their teamsBook appointments in accordance with the financial advisors diariesMeet daily, weekly, and monthly targetsConsultant: Angela Heydenreich - Dante Personnel East Rand
https://www.jobplacements.com/Jobs/C/Call-Centre-1237845-Job-Search-11-10-2025-04-32-30-AM.asp?sid=gumtree
16d
Job Placements
1
SavedSave
Job Title: Call Center Agents BankingReport to: OperationsSeniority Level: Mid-Career (2 - 4 yrs exp)Region: GautengLocation: JHB - CentralType: TempDuties and Responsibilities:To provide excellent customer service by handling inbound or outbound calls related to banking products and services. The agent will assist clients with account inquiries, product information, and issue resolution while ensuring compliance with banking policies, procedures, and regulatory requirements.Key Responsibilities:Handle inbound or outbound customer calls in a professional and courteous manner.Assist clients with Card deliveries and queries related to cards.Maintain accurate and up-to-date customer records on internal systems (CRM).Resolve customer issues efficiently and escalate complex matters when necessary.Meet daily, weekly, and monthly performance targets (quality, call handling time, conversions).Ensure compliance with FAIS, FICA, POPIA, and other regulatory standards.Maintain knowledge of current banking products, services, and systems.Work collaboratively with internal departments to enhance customer experience.Participate in training sessions and team meetings to improve service delivery.Minimum Requirements:Matric (Grade 12) essentialBanking or Financial Services experience (2-4 years) requiredExperience in both inbound and outbound call centre environmentsStrong knowledge of banking products and proceduresExcellent communication and listening skills (verbal and written)Computer literacy (MS Office, CRM systems, or banking software)Ability to work under pressure and meet performance targetsClear criminal recordClear credit recordPreferred Qualifications:NQF Level 5 qualification in Banking, Finance, or a related fieldFAIS-accredited / RE5 certified (advantageous)Key Competencies:Customer-focused and service-drivenStrong problem-solving and analytical abilityHigh attention to detail and accuracyTeam player with good interpersonal skillsTarget-oriented and self-motivatedProfessional telephone etiquette and emotional intelligence
https://www.jobplacements.com/Jobs/C/Call-Center-Agents-Banking-1237915-Job-Search-11-10-2025-10-01-35-AM.asp?sid=gumtree
16d
Job Placements
1
SavedSave
The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support requests,
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-CT-1243605-Job-Search-12-01-2025-00-00-00-AM.asp?sid=gumtree
21h
Job Placements
1
Contact Centre Representative answer customer telephone calls, as well as Internet and email inquiries about goods and services, and promote the goods and services on the business.TasksAnswers incoming calls, emails and messages, and assists customers with their specific inquiriesIdentifies requirements and records information into computer systemsCreates further interest in goods and services by offering customers more information about goods and inviting customers to use services on offerUpdates databases to reflect changes to the status of customers and prospective customersArranges the dispatch of goods, information kits and brochures to customers and interested partiesUndertakes clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contactIssues invoices and receives electronic payments for goods and services providedKindly WhatsApp 069 898 4851 or email staffingjobforce@gmail.comContact Center Representative Requirements:High school diploma or equivalent.Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.Understanding of company products, services, and policies.Ability to ask prying questions and diffuse tense situations.Strong time management and decision making skills.Adaptability and accountability.Training is AvailableFluency in multiple languages may be desired.
7d
City Centrewe count on the customer service department to interact
professionally with our valued customers when they have questions or
concerns. We’re looking for a highly skilled customer service
representative to join our team and handle inbound and outbound phone
calls, email requests, and face-to-face interactions using a friendly,
helpful approach. The ideal candidate is a quick learner who can think
on their feet and resolve any issues with a customer-first business
mentality. This person should also have experience in sales, as the
opportunity may arise to promote company products and services. The most
successful customer service representative will have the communication
and interpersonal skills needed to provide support, answer questions,
and resolve issues in an efficient manner. Serving as the voice and face
of our company, the representative will be integral in reinforcing our
reputation for exceptional customer service. Objectives of this role Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiencyIdentify and address customer needs, with a goal of total satisfaction Responsibilities Build expert, dynamic knowledge of the company’s products and servicesConduct research with available resources to satisfy customer inquiriesEngage
with customers in an inviting, friendly, and professional manner to
deliver exceptional experiences and nurture lasting relationship Required skills and qualifications High school diploma or equivalentSuccessful experience in a corporate environmentStrong communication skills, including active listening and clear articulationAbility to solve problems, alleviate conflicts, and escalate tactfully Preferred skills and qualifications Experience in salesExperience in a call-center environmentProven track record of meeting or exceeding sales quotasNOTE: IF YOU ARE INTERESTED IN THIS POSITION, REPLY WITH YOUR EMAIL ADDRESS.
6d
Johannesburg CBDSavedSave
Stonebridge debt management is hiring.Are you a self motivated hardworking call center agent? we are looking for you.Stonebridge debt management is a well established Debt review company situated in Bellville. Please email CV to warren@stonebridgedm.co.zaOnly candidates with Debt review experience will be considered.
24d
Other1
SavedSave
We are seeking a dedicated Service Desk Agent who excels in proactive system monitoring, daily application checks, and effective event management. This role requires strong multitasking abilities, adherence to instructions and working procedures, and a commitment to accurate correspondence and documentation. .What youll do:Requires performing daily application availability checks and event monitoring tasksProvide proactive system monitoringTo ensure that we communicate accurately and timeously with the relevant clients regarding Incidents loggedMeeting of the relevant Service Level Agreements in the Call Logging System by the Service DeskEnsure that calls are assigned to the next resolver groups within the specified timeframesWorking well with another colleague/team player/ willing to assistEnsure that all correspondence is adhered to, executed, or noted in the correct mannerFollowing instructions including customer Working Instructions (WI) or management instructionsGo-getterYour Expertise:Service Desk ExperienceCall Centre ExperienceTelecommunication experienceExcellent customer interaction.Positive attitude required with excellent telephone etiquetteTeam player with good work ethic and attendance recordSelf-driven - Get the job doneStrong event management abilities with customer focussedStrong sense of responsibility in taking ownership of problems and seeing them through till completion.Excellent customer satisfaction, interaction and engagementTelephony soft skills qualifications and/or Call center/Service Desk experienceEnglish - Can converse and has the necessary email skills to be able to deal with relevant stakeholdersExcellent Customer Interaction and communicationService Desk ExperienceCall Centre ExperienceEvent Management ExperienceIncident Management ExperienceMulti-tasking skillsQualifications:EssentialNational Senior Certificate/ Matric/ N3/ Grade 12A+N+PreferredITIL v3 certificationLinux\Unix qualifications and/or experienceService Desk Experience
https://www.jobplacements.com/Jobs/S/Service-Desk-Agent-I-1240835-Job-Search-11-20-2025-02-00-16-AM.asp?sid=gumtree
14d
Job Placements
1
A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE : PermanentSECTOR : Sales and Business Development BASIC SALARY : R15 000.00 R20 000.00 (Depending on experience) + Commission + Wifi + Fuel Card + Cellphone + LaptopSTART DATE : A.S.A.P / ImmediateREQUIREMENTS: Minimum Requirements:Minimum: Matric (Grade 12).Preferred: Technical/Mechanical qualification or proven experience in a technical sales role.Additional certifications (e.g., Safety, DG training) are beneficial. Essential:Strong sales ability with a proven track record in B2B sales.Excellent communication, presentation, and negotiation skills.Ability to understand and explain technical concepts.Strong time management and self-discipline.Valid South African drivers license and own vehicle.Computer literate (Excel, Word; experience with CRM systems is beneficial). Advantages (Not Required):Experience in generator, fuel, petrochemical, or mechanical industries.Knowledge of diesel systems, pumps, fuel piping, or engineering environments.Experience performing site assessments or technical surveys.Prior experience selling technical or specialized services. Attributes:Professional, well-presented, and confident.Driven, goal-oriented, and consistent in follow-through.Problem-solving mindset and attention to detail.Works well independently and in team environments.Ability to work under pressure. DUTIES: Sales & Business Development:Identify and engage new clients across key sectors, including property management groups, hospitals, data centers, retail groups, municipalities, generator installers, and industrial clients.Generate qualified leads through cold-calling, site visits, networking, and target market outreach.Achieve monthly sales targets as outlined in the commission and performance structure.Conduct diesel sample extractions (training will be provided) to support sales proposals and risk profiles. Client Relationship Management:Build and maintain strong professional relationships with clients at technical, operational, and management levels.Provide clients with technical guidance related to diesel contamination, fuel management, and SANS 342 compliance.Maintain a schedule of follow-ups for all active prospects and accounts. Quotations,
https://www.executiveplacements.com/Jobs/T/Technical-Sales-Representative-Remote-1242508-Job-Search-11-28-2025-00-00-00-AM.asp?sid=gumtree
6d
Executive Placements
1
SavedSave
An established company within the financial sector is seeking to hire a highly skilled and experienced Service Desk Lead to join their team. This is an excellent opportunity for an individual with excellent verbal and written communication skills to grow their career within a reputable organisation. Your:Education: MatricRelevant IT diploma or degreeMinimum of 5 years helpdesk experience in a call center environment of which 2 years of supervisory or team lead experience within a service desk or helpdeskStrong technical knowledge of Office365, MS Teams, Windows OS, EntraID, VPN, etc.IT CertificationsITIL certifiedExperience: Proficiency with service desk or ticketing systems.Knowledge of network and system administration.Customer service orientation and conflict resolution skills.Excellent problem-solving.Critical Competencies:KnowledgeCustomer centric attitudeProficiency in Helpdesk ticketing systemProficiency in Automated client software deployment solutionsAttention to detailAnalytical and problem solving abilityAbility to work well in a team and also autonomouslyProfessional attitude and appearance.Excellent organizational skills.Multi-tasking and time management skills, with the ability to prioritize tasks.Proven industry experience in enterprise monitoring solutionsIndustry experience in managing voice solutionsKnowledge of ITSM principles.Familiarity with ISO 27000 standards.Knowledge of applicable data privacy practices and lawsAbility to develop innovative, practical and sustainable solutions.Show independence and initiative in identifying and solving problems.Plan and prioritize tasks and work for front line support according to agreed timelines.Must be able to work with minimal supervisionHighly motivated and enthusiasticSkills Excellent verbal and written communication skillsAn active / empathic listenerExcellent organisational skills with the ability to multi-taskAbility to manage own time effectively and to be prompt and punctualExperience of working effectively within a team and collaborating with others to achieve a goalDemonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniquesDrive, self-motivation and ability to work under own initiativeKnowledge and understanding of best practice frameworks (such as ITIL, ISO20k) for the delivery of IT servicesWill enable you to do the following:Duties:https://www.jobplacements.com/Jobs/S/SERVICE-DESK-LEAD-1241900-Job-Search-11-24-2025-3-07-15-PM.asp?sid=gumtree
9d
Job Placements
1
SavedSave
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Monitors customer care email responses.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.
https://www.ditto.jobs/job/gumtree/2392142811&source=gumtree
8mo
CallForce
1
SavedSave
The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls,
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-PTA-1240209-Job-Search-11-18-2025-00-00-00-AM.asp?sid=gumtree
15d
Job Placements
1
Position – Dialer Administrator (Night Shift Campaigns)
Experience in outbound call center salesIT/Dialer experience (Preferred)Operational hours 1am – 10amIntermediary to expert in Excel ProficiencyReporting ExperienceMust have at least 3 years’ experience managing a dialerSalary is negotiable depending on your experience
https://www.ditto.jobs/job/gumtree/807920922&source=gumtree
8mo
CallForce
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