Customer Service Representative Without Experience

We are seeking a dedicated Customer Service Representative to join our team.

In this role, you will act as a liaison, providing detailed product/service information, responding to customer inquiries, and resolving issues with precision and efficiency.

• Handle large volumes of incoming calls and generate sales leads.
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships and trust through open and interactive communication.
• Provide accurate, valid, and complete information using appropriate methods and tools.
• Meet personal and team sales targets and call handling quotas.
• Resolve customer complaints, offering suitable solutions and alternatives within set time limits, and follow up to ensure resolution.
• Maintain records of customer interactions, process customer accounts, and file documents.
• Adhere to communication procedures, guidelines, and policies.
• Go the extra mile to engage and delight customers.