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Boesman
Selling for 12 days
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The position will be responsible for the handling of priority queues within the Customer Care Email department, as well as assisting with our Social Media team. This position will be responsible for primarily handling Refunds, Priority Refunds, Dynamic Partners and other escalated situations. Primary ResponsibilitiesAnswering inbound communications via email and phone from customers, suppliers and partnersSocial Media responsibilities include the customer service aspect of our Facebook and Twitter accountsMaintaining refunds, priority, DP queues and escalationsWorking with suppliers to negotiate reasonable outcomes for customersProvide feedback on potential issues and follow up processesFlag any potential legal issues, or unresponsive suppliersMaintain SLA standards; including follow up timelineAssist in updating/altering templates and outgoing communications as neededStrong collaboration with Global Sales, Phones and Training departments.Email an updated CV to workstaffingforce@gmail.com or WhatsApp 069 898 4851.Qualifications & ExperienceNo Experience NeededStrong team player with the ability to work within a close environment.Positive, ‘can do’ attitudeStrong attention to detail.Willingness to take on project work when requiredStrong written communication skillsExcellent communication and time management skills.Proven problem solving skills.
8d
Eastern Pretoria
1
We are seeking a resourceful client services
coordinator to oversee the day-to-day relations with our clients. The
client services coordinator will be responsible for collecting
information on how to best serve clients. You will report directly to
senior management and work closely with different role players, e.g.
teams within the organization, vendors, and customers.Client Services Coordinator Responsibilities:Provide assistance to clients in person, on email, or telephonically.Schedule meetings or telephone conferences between clients and management.Book meeting rooms or venues.Coordinate the production of client-facing marketing materials.Compile and maintain records on client accounts.Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions.Escalate complaints to relevant departments.Liaise with in-house teams to adjust service offerings and assess related costs.Build and maintain close relationships with clients.WhatsApp 069 898 4851 or email staffingjobforce@gmail.comClient Services Coordinator Requirements:A professional and friendly demeanor.Have a keen eye for detail.Excellent verbal and written communication skills.Grade 12 or EquivalentTraining Available
11d
PietermaritzburgSuccessfully Added to List
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