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Head of Compliance Cape Town
Our Investment Management client seeks the expertise of a Head of Compliance to lead the compliance function for an FCA-authorised investment management firm, maintaining regulatory standing, managing the regulator relationship, and embedding a strong compliance culture. This is a hands-on leadership role operating across live business activity, governance, and incident response in a fast-moving environment.
Salary: Market Related
Position Type: Permanent
Work type: Hybrid
Minimum Requirements:
Relevant Degree Law or FinanceCompliance certifications advantageousSenior compliance experience in financial services, ideally FCA-regulated investment/wealth managementStrong working knowledge of KYC/AML, financial crime and financial promotionsExperience with regulator engagement, audits, monitoring programmes, MI and FCA reportingSound judgement under pressure; able to work in a lean, fast-paced environmentStrong writing skills for board/regulator papersAccurate, on-time FCA submissions and high-quality governance reportingEffective, pragmatic compliance support that enables the business while managing riskStrong incident response and timely regulatory notificationsDocumented, embedded controls and a clear compliance culture across teams
Key responsibilities
1) Day-to-day compliance operations
Provide real-time compliance guidance to investment, operations and customer teams on client queries and live transactionsReview and approve financial promotionsOversee KYC/AML processes, including escalations and high-risk casesRun the compliance monitoring programme while supporting BAU advisory needs
2) Governance & regulatory reporting
Prepare Board/committee papers and coordinate inputs to fixed reporting cyclesMaintain and update compliance policies and procedures in response to regulatory changeProduce management information (MI) and FCA-related reporting within external deadlinesImplement best-practice controls and uplift compliance maturity across the firm
3) Incident, breach & complaint management
Lead triage and response to incidents, breaches and complaints, including escalation decisionsCoordinate with legal, operations and senior leadership during live issuesManage FCA notifications within required timeframesMaintain registers and required documentation to a practical, “real-world” standard (not tick-box)
4) People & capability
Manage and develop a small team; drive consistency of standardsMaintain a strong documentation suite (SOPs, training packs, regulatory updates)
Please apply online
FROGG RecruitmentConsultant Name: Quinton Wright
City Centre
Telesales RepresentativeLocation: Cpl81 Ltd, Cape Town CBDAbout Us:Cpl81 Ltd is a leading provider of procurement in the Energy & Gas sector in Europe. We are dedicated to helping our customers achieve their goals through innovative solutions and excellent customer service.Job Description:As a Telesales Representative, you will be responsible for contacting potential customers in the UK over the phone to promote and sell our products/services. You will be expected to build relationships with customers, understand their needs, and provide solutions that meet their requirements. The ideal candidate will have excellent communication skills, a positive attitude, and a strong desire to succeed.Responsibilities:- Contact potential customers via phone to promote and sell products/services- Build and maintain relationships with customers- Understand customer needs and provide solutions- Meet sales targets and goals- Keep accurate records of sales activitiesRequirements:- Previous experience in telesales in the UK or a similar role- Excellent communication and interpersonal skills- Ability to work in a fast-paced environment- Strong negotiation and closing skills- Goal-oriented and self-motivatedBenefits:- R10 000- R15 000 Basic Salary, Based on experience - Unlimited Commission structure- Training and development opportunities- Friendly and supportive work environmentIf you are passionate about sales and enjoy interacting with customers, we would love to hear from you. Apply now to join our dynamic team and take your career to the next level!Please forward your cv to selwyn@cpl81.comPREVIOUS APPLICANTS NEED NOT REAPPLY.
City Centre
Results for customer support jobs in "customer support jobs", Full-Time in Jobs in South Africa in South Africa
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Employer DescriptionOur client specialises in flow control solutionsJob DescriptionYou will be responsible for the following:Provide best technical advice to the sales team and customers to develop, sell, and successfully implement product or service solutions that will meet the customers needs.Understand and interpret customer specification and Prepare techno commercial quotations & meet customer requirements, expectations and delivery times.Timely Response to customer enquiries and clarification post offer submission.Support sales, distributers, and channel partnersManage complaints and issues regarding customer orders, liaising where necessary with sales, service, finance and operations to solve order issues.Liaise with product management to ensure that products and services are modified, configured, and offered according to customer needs.Processing orders, handle post order activities as Drawings, Quality plans and help the support function for smooth execution and invoicing of the order.QualificationsB Eng degree in Mechanical Engineeringhttps://www.jobplacements.com/Jobs/V/VJ-17470-Applications-Internal-Sales-Support-Engin-1245829-Job-Search-2-19-2026-4-18-13-AM.asp?sid=gumtree
6d
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Position Overview:To provide world-class telephonic and online support to users of the VeriClaim Billing System. Ensure ultimate customer satisfaction for both internal and external clients by resolving queries within the given turnaround times.Reports to:Support Centre Team LeaderExperience:Minimum of 1 year’s VeriClaim Experience.Previous experience working in a Support Centre environment will be an advantage.Essential Job Functions:Manage large amounts of inbound and outbound calls.Manage large volumes of tickets within set time frames.Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.Evaluate concerns of the customers and provide logical workable solutions.Escalate issues to relevant department, for further investigation, where needed.Build sustainable relationships and engage customers by going the extra mile.Meet induvial and team qualitative and quantitative targets.Document all call and ticket information according to standard operating procedures.Manage after hour emergency queries on a rotation basis.Skills and Functional Requirements:Understanding and working knowledge of functionalities on VeriClaim.Customer focused & ability to build customer relations.Ability to take responsibility for work done.Effective management skills.Ability to take initiative.Ability to manage multiple tasks simultaneously.Excellent time management and organisational skills.Deadline focused.Excellent problem-solving skills.Analytical thinker.General knowledge of Microsoft, Word and Excel.Excellent command of spoken and written English.Knowledge of the Private Medical Aid industry.Excellent communication skills verbal and written.Excellent Telephone and email etiquette.Detail orientated.Highly motivated and enthusiastic and able to work in a team.Credit Control experience will be an advantage.
https://www.jobplacements.com/Jobs/S/Support-Centre-Agent-1264856-Job-Search-02-22-2026-23-00-16-PM.asp?sid=gumtree
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JOB PURPOSE/OBJECTIVES: The Internal Sales Representative plays a pivotal role in growing the Wholesale channel by proactively engaging with trade customers, strengthening key account relationships, and delivering service excellence tailored to the needs of the wholesale market. This role is responsible for identifying and developing sales opportunities within the wholesale customer base, converting leads into revenue, supporting external sales team and ensuring all wholesale partners receive accurate product information, responsive communication, and timely follow-up to drive sustained sales growth.MAIN DUTIES/RESPONSIBILITIES (INCLUDING BUT NOT LIMITED TO):1. Outbound Sales & Lead Generation Conduct daily outbound sales calls to new and existing customers. Identify sales opportunities, qualify leads, and convert prospects into orders. Follow up on quotations, inquiries, and marketing-generated leads. Upsell and cross-sell products based on customer needs and buying patterns.2. Customer Relationship Management Build and maintain strong relationships with customers to encourage repeat business. Provide friendly, professional, and knowledgeable customer support. Maintain regular communication to understand customer requirements, upcoming projects, and purchasing cycles.3. Order Processing & Administration Prepare and process quotes, sales orders, and customer documentation accurately. Ensure CRM and internal systems are kept updated with notes, activities, and sales pipeline information. Track and manage order status and communicate delivery information to customers.4. Product Knowledge Develop a solid understanding of company products, pricing, and applications. Provide customers with guidance on product selection and alternatives. Stay updated on promotions, new products, and market trends.5. Support to External Sales Team Assist External sales representatives by preparing quotes, leads, and customer insights. Co-ordinate with operations, logistics, and marketing to ensure smooth sales processes. Help schedule customer meetings, follow-ups, and after-sales communication.6. Sales Reporting & KPIs Track daily call activity, conversion rates, and pipeline movement. Contribute to weekly/monthly sales reporting and forecasting. Meet or exceed sales targets daily, monthly & annually and performance indicators.JOB/EDUCATIONAL/QUALIFICATION REQUIREM
https://www.jobplacements.com/Jobs/I/Internal-Sales-Representative-Wholesale-1251912-Job-Search-2-23-2026-1-00-16-PM.asp?sid=gumtree
1d
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We are looking for a stylish and fashionable Sales Assistant to join the team at a Luxurious Boutique in Laborie Centre, Paarl. The successful candidate will initially sign a 3-month-contract but will have the opportunity to become permanent based on performance. The Sales Assistant will play a vital role in ensuring a positive shopping experience for our customers. They will assist with day-to-day store operations, provide excellent customer service, and support the Sales Manager and Store Manager in achieving sales targets. The ideal candidates will have a passion for fashion, strong communication skills, and the ability to work in a fast-paced retail environment. Duties & Responsibilities to include, but not limited to:Customer Service:- Greet and engage customers, offering assistance with product selection and styling advice.- Provide product information, including details on fabrics, care instructions, and sizing.- Ensure that every customer has a positive shopping experience, addressing any questions or concerns promptly and professionally.Sales Support:- Assist customers with purchases, processing transactions accurately and efficiently.- Support the Sales Manager in achieving daily and monthly sales targets.- Participate in in-store promotions, helping to drive sales and customer engagement.Merchandising & Store Presentation:- Assist in maintaining the stores visual appeal by organising and replenishing merchandise displays.- Ensure that the store is clean, tidy, and well-stocked at all times.- Support the implementation of new product launches, seasonal displays, and promotional setups.Inventory Management:- Assist with stock management, including receiving, unpacking, and organising new stock.- Conduct regular stock checks to ensure product availability and accuracy.- Report any discrepancies in inventory to the Store Manager.Team Collaboration:- Work closely with the Sales Manager and Store Manager to meet store objectives and maintain a cohesive team environment.- Participate in team meetings and training sessions to stay informed about product updates, promotions, and company policies.Other Duties:- Handle customer returns and exchanges in accordance with store policies.- Assist with opening and closing procedures as required.- Support any additional tasks as needed to ensure the smooth operation of the
https://www.jobplacements.com/Jobs/S/Sales-Assistant--Paarl--Luxurious-ladies-boutiq-1264673-Job-Search-2-20-2026-10-02-06-AM.asp?sid=gumtree
4d
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This is an entry-level position, so ideally suited to a school leaver looking to get into the industry to:Manage and coordinate Courier DeskAssist with customer queries and bookingsLearn to prepare and compile estimates and quotationsLiaise with service providers and internal departmentsGeneral administrative support to the Sales TeamEnsure accurate record-keeping and follow-upsMust have Matric with Mathematics
https://www.jobplacements.com/Jobs/J/Junior-Sales-Support-1265737-Job-Search-02-24-2026-10-21-21-AM.asp?sid=gumtree
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What youll be doing:Support sales for a portfolio of pharmacies, health stores, and boutiques across KZN and regional areas mostly internal sales with approx. 4 days per month out in the field calling on customers including Midlands and North Coast regionsBuild strong, long-term relationships through regular customer contact via telephone, email and store visits - always providing exceptional serviceAchieve monthly sales targets and spot opportunities for range expansions and new businessEnsure stock levels, merchandising standards, and product displays are always on pointSupport new customer onboarding, product training, launches, and promotionsWork closely with Sales, Marketing, and Operations to drive brand growthRepresent the brand at events, expos, and stockist activationsWhat were looking for:MatricTertiary qualification in Sales / Marketing is a plusPrevious sales or sales support experience with a proven track record - ideal is experience selling niche high end products to boutique customers Strong computer skills - especially ExcelA genuine passion for sustainability, natural and eco-conscious productsExcellent communication, organisation, and customer service skillsOwn reliable transportWhy youll love it:This is a hands-on, fast-paced role where your ideas matter, your energy counts, and you get to grow with a brand that aligns with your values.
https://www.jobplacements.com/Jobs/S/Sales-Support-Consultant-1259272-Job-Search-02-17-2026-00-00-00-AM.asp?sid=gumtree
7d
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REQUIREMENTSGrade 12 supported by a sales support or administrative qualification/ certification.3 years in a similar roleGood commercial acumen, administrative and organisational skills.Excellent written and spoken skills in English.Advanced skills in MS Office suite with average typing speed with high accuracy.Proven skills in data research and analytics.Competence in Adobe software and familiarity with privacy legislation (POPI) would be advantageous.Understanding of CRM and ERP systems and the process of B2B sales.Self-motivated and focused on results applying logic/commercial decision making. DUTIESResponsible for administration and management of the customer quotation processEnsure high quality service through accurate and on-time delivery of customer quotes to ultimately achieve increased revenue through sales.Responsible for administrative onboarding and data management of customers.Provide admin support to business development teams & internal sales support in the absence of internal sales staff.Coordinate special projects.Contribute to the development and implementation of strategies to enhance customer service, increase sales & efficiency and the overall profitability of the business.Check RFQs clarifying any queries with customer before actioning with Technical and Procurement Departments.Collaborate and coordinate the quoting process with all internal stakeholders.Quality check quotes for completeness, accuracy, and professionalism.Follow-up outstanding quotes with responsible sales team members to conclusion.Complete/distribute relevant customer & supplier onboarding documentation and NDAs.Complete the National Quote Sheet.Assist with forecasting and stock management as directed.Primary point of contact for sales, customer enquiries & requests if internal staff absent.Resolve sales-related issues and provide real-time customer support.Handle all inbound leads and website enquiries and qualify sales leads.Coordinate internal stakeholders to achieve project outcomes for due dates.Manage potential project bottlenecks & identify cost savings in work processes.Responsive for business contacts participating in initiatives and projects Salary: R negotiable dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.
https://www.jobplacements.com/Jobs/I/Internal-Sales-Administrator-1264580-Job-Search-02-20-2026-04-32-22-AM.asp?sid=gumtree
4d
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Sales Representative required for a reputable company based in Queenstown Industry: Steel / Hardware / Paint Key Responsibilities may include but are not limited to the following:Conduct external sales visits to existing and prospective customersMaintain and grow customer relationships within the Queenstown and surrounding areasIdentify new business opportunities and achieve sales targetsProvide product advice and technical guidance to customersPrepare quotations and follow up on ordersSupport internal sales operations when requiredMonitor competitor activity and market trendsEnsure excellent customer service and after-sales supportMinimum RequirementsProven sales experience (preferably in steel, hardware, or paint industry)Strong product and industry knowledge (steel / paint / hardware)Valid driver’s licenseGood communication and negotiation skillsSelf-motivated and target-drivenMust reside in or be from the Queenstown areaPreferred Candidate ProfileStrong local customer networkAbility to work independentlyEnergetic, confident, and professionalStable employment track recordNote: Please ensure that you attach a certified copy of your ID and Qualification to be considered for this position.Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
https://www.jobplacements.com/Jobs/S/Sales-Representative-1265175-Job-Search-02-23-2026-07-00-15-AM.asp?sid=gumtree
1d
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Job description:The Paraplanner will provide an efficient administrative support function to Advisers. In this role you will be allocated a portfolio of clients to assist with processing transactions, dealing with clients directly, looking after accounts and support in basic financial planning. Responsibilities:Financial Planning supportFormulate effective financial plan documents and/or risk management documents, in-line with the strategy as outlined by the adviser, and the customers needs, objectives and risk tolerance.All documents must meet compliance requirements and the relevant legislation, and comply with the company standard documents, policies and procedures.Prepare statement of advice documentation as required.Review customer portfolio review reports in conjunction with changes in customer circumstances and investments and general market movement, as outlined in the sales and service process. Ensure report is accurate and that investment strategy is meeting customers objectives. Ensure customer is kept well informed and that all necessary actions are recommended and where necessary undertaken.Review customers risk coverage in conjunction with changes in customer circumstances and risk management needs, product offerings available, and changes in product provider rates. Ensure customer is kept well informed and that all necessary actions are recommended and where necessary undertaken.Prepare statement of advice documentation as required.Ensure the accurate production of all customer portfolio review documentation and reports in line with the practices service model.Customer ServiceTeam managementAdministrationClient Relationship ManagementGather Policy informationCompile a summary of informationResearch product informationHandling and solving of client enquiriesHandling of new application and quotationsDiary managementReporting of new business statisticsPreparation of insure review appointmentsMaintaining CRM systemsMinimum requirements:Relevant B.Com Financial degree (Economics, Finance, Business Management, Accounting, Risk Management or Financial Planning)Regulatory Exam for Representatives passed (RE5)At least 5 years relevant work experience within the financial industry as ParaplannerFully bilingual and Afrikaans and English
https://www.jobplacements.com/Jobs/P/Paraplanner-1263971-Job-Search-02-19-2026-04-00-34-AM.asp?sid=gumtree
5d
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Location: Cyrildene, Bedfordview Requirements:MatricRelevant certificates/qualifications3+ years of experience as a Helpdesk TechnicianTelephonic and Remote Helpdesk support (Hardware and software)Must be tech-savvyResponsibilities:VFP: New Product Faults Located, Reported, and Fully Corrected.Serving as the first point of contact for customers/clients seeking technical assistance over the phone or emailPerforming remote troubleshooting through diagnostic techniques and pertinent questionsDetermining the best solution based on the issue and details provided by customersLogging and Closing CallsWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements to proceduresLocate, Test, and Report BugsWrite up Troubleshooting methods and recommendationsProvide customers and clients with a safe and secure platform and terminal to alleviate frustrations and problems and ultimately give them security and stability through guidance and supportIn
https://www.jobplacements.com/Jobs/H/Help-Desk-Technician-1262967-Job-Search-02-16-2026-10-23-00-AM.asp?sid=gumtree
8d
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Purpose of the Role: To provide efficient administrative, retail, and operational support by assisting customers, coordinating stock handling, and supporting warehouse activities to ensure smooth day-to-day operations.Key Responsibilities Include but Are Not Limited ToAssist customers in-store and at the tillHandle customer enquiries, both in person and telephonicallyAnswer incoming calls and attend to basic emailsReceive, check, and process incoming stockRe-pack and prepare packaging products for courier dispatchAssist with stock handling, housekeeping, and general warehouse supportSupport retail and operational activities as requiredMaintain a customer-focused and professional service approachCriteriaPrevious retail or warehouse experience is essentialExcellent telephone etiquette and communication skillsComputer & POS literacyProficiency in English and Afrikaans (speak, read and write)Customer-service focused with a positive attitudeEnergetic and willing to workHonest, punctual, and dependableWillingness to assist in both retail and warehouse environmentsOwn reliable transport
https://www.jobplacements.com/Jobs/R/Retail--Operations-Assistant-1263117-Job-Search-02-17-2026-04-00-33-AM.asp?sid=gumtree
7d
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