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Help Desk Technician
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18 hours ago15 views
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General Details
Description
Location: Cyrildene, Bedfordview
Requirements:
Requirements:
- Matric
- Relevant certificates/qualifications
- 3+ years of experience as a Helpdesk Technician
- Telephonic and Remote Helpdesk support (Hardware and software)
- Must be tech-savvy
- VFP: New Product Faults Located, Reported, and Fully Corrected.
- Serving as the first point of contact for customers/clients seeking technical assistance over the phone or email
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided by customers
- Logging and Closing Calls
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements to procedures
- Locate, Test, and Report Bugs
- Write up Troubleshooting methods and recommendations
- Provide customers and clients with a safe and secure platform and terminal to alleviate frustrations and problems and ultimately give them security and stability through guidance and support
- In
https://www.jobplacements.com/Jobs/H/Help-Desk-Technician-1262967-Job-Search-02-16-2026-10-23-00-AM.asp?sid=gumtree
Id Subtitle 1349958085
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Job Placements
Selling for 1 year
Total Ads5.00K
Active Ads5.00K
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Job Title: Commercial Service AdvisorJob PurposeThe Commercial Service Advisor will be responsible for managing customer service operations within the truck and commercial workshop, ensuring professional communication, accurate job card processing, effective coordination between customers and technicians, and delivering high-quality service that supports workshop productivity and profitability.Key ResponsibilitiesCustomer Service & CommunicationReceive and assist commercial customers professionally, both telephonically and in person.Accurately diagnose customer concerns by gathering relevant vehicle and fault information.Provide regular updates to customers on job progress, delays, and completion times.Ensure high customer satisfaction and maintain strong client relationships.Workshop CoordinationOpen and manage job cards for truck gearbox repairs, diagnostics, and servicing.Coordinate work flow between technicians, foreman, and workshop manager.Schedule bookings and ensure effective workshop planning to meet turnaround times.Follow up on outstanding jobs and ensure deadlines are met.Quotations & AdministrationPrepare accurate quotations for gearbox repairs, parts, and labour.Obtain customer approval before proceeding with additional work.Ensure all documentation is completed correctly, including job cards, inspection reports, and invoicing information.Ensure warranty claims and supporting documents are correctly submitted where applicable.Parts and Procurement SupportLiaise with the parts department to ensure correct parts are ordered and available on time.Confirm part availability and lead times to prevent delays.Verify parts issued against job cards and ensure correct usage.Quality Control & After-Service Follow-UpEnsure that completed work is checked and meets Mayfair Gearbox quality standards.Conduct follow-up calls with customers after service completion to ensure satisfaction.Handle customer complaints professionally and escalate issues where required.ReportingMaintain daily workshop booking schedules.Provide reports on job card status, turnaround times, and customer feedback.Support management with relevant workshop and service-related reporting.Minimum RequirementsMatric / Grade 12 (essential).Minimum 3–5 years experience as a Service Advisor in a commercial/truck workshop environment.Strong understanding of commercial vehicle components (gearboxes, diffs, clutches, drivetrain systems).Experience working with job card and workshop management systems.Key Skills & CompetenciesExcellent customer service and communication skills.Strong administra
https://www.executiveplacements.com/Jobs/C/Commercial-Service-Advisor-1262639-Job-Search-02-16-2026-01-00-16-AM.asp?sid=gumtree
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