Retail & Operations Assistant

Purpose of the Role: To provide efficient administrative, retail, and operational support by assisting customers, coordinating stock handling, and supporting warehouse activities to ensure smooth day-to-day operations.

Key Responsibilities Include but Are Not Limited To

• Assist customers in-store and at the till
• Handle customer enquiries, both in person and telephonically
• Answer incoming calls and attend to basic emails
• Receive, check, and process incoming stock
• Re-pack and prepare packaging products for courier dispatch
• Assist with stock handling, housekeeping, and general warehouse support
• Support retail and operational activities as required
• Maintain a customer-focused and professional service approach

Criteria

• Previous retail or warehouse experience is essential
• Excellent telephone etiquette and communication skills
• Computer & POS literacy
• Proficiency in English and Afrikaans (speak, read and write)
• Customer-service focused with a positive attitude
• Energetic and willing to work
• Honest, punctual, and dependable
• Willingness to assist in both retail and warehouse environments
• Own reliable transport