Technical support electrical

Technical Support Electrical

Mid Career (2-4 years experience)

JHB - Southern Suburbs

Permanent

Responsibilities:

• Efficiently conduct and assist customers in fault-finding, troubleshooting, and testing electrical systems/components.
• Respond to customer inquiries via phone, email, or WhatsApp regarding electrical products and equipment.
• Guide customers through installation, operation, and maintenance procedures.
• Document customer issues, resolutions, and service reports accurately in the support system.
• Escalate technical problems to engineering or field teams when necessary.
• Ensure Freshdesk is continuously up to date.
• Maintain up-to-date knowledge of company products, features, and industry standards.
• Provide basic training or guidance to customers on product usage and safety.
• Create detailed electrical drawings to support panel design and production.
• Provide accurate and timely quotations for custom panels and non-standard product requests.
• Conduct testing on new products to ensure compliance with safety standards, performance expectations, and internal quality benchmarks.

Qualifications:

Diplomas, Technical Qualification, Under Graduate Degrees Qualifications: National Diploma: Electrical Engineering, BEng (Electrical)

Skills:

Basic knowledge of electrical systems, circuits, and devices, Willingness to occasionally travel for on-site support, Ability to work under pressure and manage multiple support requests, Excellent verbal and written communication skills, Strong problem-solving skills and attention to detail