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Results for cisco networking engineer in "cisco networking engineer" in Jobs in South Africa in South Africa
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Salary: R30,000 R50,000 per month (depending on experience)Experience Required: 36 yearsWorking Hours: UK working hoursContract: 6-month probation/initial engagement, transitioning to permanent (performance dependent)Location: Remote (Cape Town-based)Role OverviewWere hiring an experienced IT Support Engineer to join a fast-paced Service Desk team supporting an international client base. Youll deliver remote support, troubleshooting, installations, and proactive maintenance across modern workplace environments. This is a client-facing role requiring excellent communication, ownership, and strong technical problem-solving ability.Key ResponsibilitiesProvide remote IT support to clients across a global environmentResolve day-to-day technical issues and handle escalations when requiredSet up and configure IT services and solutionsMonitor network and service performance, ensuring uptime and stabilityManage customer environments using centralised management toolsSupport connectivity, telecoms, and WiFi troubleshooting/configurationDeliver a consistently high level of customer service and engagementProvide clear updates, technical recommendations, and progress reportingMaintain accurate ticket notes, time entries, and documentationSupport internal systems and assist with wider technical tasks as needed.Essential Technical SkillsStrong experience with Windows environments, including:Windows 10/11 supportActive Directory & Group PolicyMicrosoft TeamsMicrosoft 365 configuration, administration, and migration experienceDesktop support across Windows and MacOSExperience deploying critical/security updates during scheduled maintenance windows using centralised automated toolsExperience managing centralised anti-malware platformsStrong networking fundamentals, including wireless networking.Desirable / Advantageous SkillsFirewall and WAN security exposureCloud support exposure (Azure / AWS)Web security filtering toolsEmail security/content filtering tools (e.g., Mimecast)Experience with RMM toolsIndustry certifications such as Microsoft / Cisco CCNA (or similar)Required Soft Skills & AttributesStrong troubleshooting and fault-finding abilityExcellent spoken and written English (must be grammatically strong)https://www.jobplacements.com/Jobs/I/IT-Support-Engineer-1248881-Job-Search-1-7-2026-3-12-58-AM.asp?sid=gumtree
14d
Job Placements
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1st Line Service Desk EngineerBe the first line of support in a fast-paced MSP environment, solving real client problems dailyCape Town (Gardens) | R25,000 R30,000 per monthAbout Our ClientA well-established Managed Service Provider (MSP) delivering responsive and professional IT support to a diverse client base. Known for combining technical expertise with excellent customer service, they focus on proactive solutions and long-term relationships. Based in Gardens, Cape Town, the team values initiative, quality, and accountability.The Role: 1st Line Service Desk EngineerThis role is the frontline of IT support, responsible for handling incoming support tickets via phone and email, and resolving or escalating technical issues as needed. Youll deliver high-quality remote troubleshooting, user account management, and technical assistance for both software and hardware environments. A key part of the job is owning tickets from start to finish and ensuring all clients receive excellent service.Key Responsibilities1+ years experience in a 1st line support role, preferably within an MSP environmentAct as the first point of contact for all IT incidents and service requests via phone and emailTroubleshoot remotely using Datto RMM, TeamViewer, or AnyDeskSupport Windows 10/11, Microsoft 365 (including Teams, OneDrive, SharePoint), and basic hardware issuesHandle user account management, including password resets, MFA setup, and permissionsMaintain and update internal IT documentationEscalate complex issues to 2nd or 3rd line engineers with clear handover notesAbout YouAt least 1 year of experience in a 1st line support roleStrong knowledge of Microsoft 365, Windows OS, and basic networking (TCP/IP, DNS, DHCP, VPN)Excellent communication and customer service skillsAble to multitask and manage priorities in a fast-paced environmentFamiliar with antivirus and backup tools (e.g. Acronis, Windows Server Backup)Exposure to tools like Cisco Meraki, Ubiquiti, or Datto RMM is a plusExperience with Autotask or Kaseya ticketing systems is beneficialIT certifications (CompTIA A+, Microsoft Fundamentals) are an advantageNote: Working hours may vary, including early or late shifts depending on the weekly rota.
https://www.jobplacements.com/Jobs/A/1st-Line-Service-Desk-Engineer-1251228-Job-Search-1-14-2026-3-58-18-AM.asp?sid=gumtree
7d
Job Placements
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