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Senior Networks Engineer (SD WAN)
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5 months ago874 views
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General Details
Description
Critical Requirements - Skills, Experience & Qualifications
Primary Role Accountabilities
- Matric
- Cisco CCNP
- Cisco SD-WAN (VIPTella & Meraki)
- Cisco MPLS and SD-WAN
- Valid Drivers License
- Thorough understanding of switching, routing and their related technologies. BGP, OSPF champion. TCP/IP, IP Addressing (v4 and v6), CIDR and DNS. Excellent understanding of Service Provider and Enterprise architecture. Experience implementing QoS, PBR, VPN, MPLS, SD-WAN
- At least 5 years experience as an ISP network engineer or in network administration and maintenance.
- Must be well spoken, have a good command of the English language and must be able to deal with customers in a professional manner.
Primary Role Accountabilities
- Maintain customer MPLS and Cisco SDWAN networks.
- Find and present operational, technological and cost efficiencies on customer and internal networks.
- Undertake data network fault investigations and implement resolutions in local and wide area environments.
- Ensure proper configuration and deployment of ISP or customer networking equipment while adhering to eNetworks and customer standards and practices.
- Liaise with Project Management team, Network engineers and Service Desk Agents on a regular basis.
- Operationally handle escalated support requests
https://www.executiveplacements.com/Jobs/S/Senior-Networks-Engineer-SD-WAN-1199384-Job-Search-07-01-2025-10-35-04-AM.asp?sid=gumtree
Id Subtitle 1328570599
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Executive Placements
Selling for 10+ months
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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support requests,
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-CT-1243605-Job-Search-12-01-2025-00-00-00-AM.asp?sid=gumtree
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