Please note that our Terms & Conditions and Privacy Notice are applicable.
On Promotion in Jobs
Filter & refine
Clear All
Results for call centre manager jobs in "call centre manager jobs", Full-Time in Jobs in South Africa in South Africa
1
CCTV & Surveillance MonitoringMonitor over 300+ cameras, especially perimeter thermal, ANPR, and high-risk zones.Identify, track, and log suspicious activities in real time.Perform live investigations when incidents occur (e.g., alarms, perimeter breaches).Report faulty cameras and follow escalation procedures. Alarm Monitoring & Response CoordinationMonitor all alarm panels (perimeter, intrusion, fire, panic).Validate and respond to alarm triggers according to SOP.Dispatch and guide onsite patrols and third-party responders.Escalate to Armed Response or Tactical when required. Radio & Telephonic CommunicationsMaintain professional communication with on-ground security, estate managers, and emergency services.Accurately log all radio and phone traffic relating to incidents or instructions.Maintain calm and control during live incidents. Incident Logging & ReportingRecord all incidents in the Control Room Logbook and electronic incident tracker.Generate shift-end reports and incident summaries.Ensure all incidents have accurate timestamps, response logs, and photos/videos if applicable. Compliance & SOP AdherenceFollow all Standard Operating Procedures for alarms, patrol check-ins, access control, and emergencies.Ensure systems (e.g., Genetec, radio logs, site maps) are up to date and operational.Participate in audits and compliance reviews as required.Systems Checks & Shift HandoverPerform camera and system health checks at shift start/end.Complete daily checklist: camera status, alarm connectivity, UPS/power status, radio check, time sync.Conduct a formal verbal and written handover to the incoming operator.https://www.jobplacements.com/Jobs/C/Control-Centre-Operator-1197419-Job-Search-06-25-2025-04-03-39-AM.asp?sid=gumtree
8mo
Job Placements
1
1
1
1
1
Introduction:The company is a diverse and proudly South African car hire company. We are part of the JSE listed company engaged primarily in distribution and franchising, motor retailers, car hire and financial and support services sectors. The car hire fleet comprises an impressive range of well-maintained vehicles ranging from no-frills models to top-of the range luxury cars that are available for short- and long-term hire. The company operates with a fleet of more than 9 000 vehicles throughout South Africa from a network of 50 branches. About the Role:A vacancy currently exists for an Area Sales Manager, located in, Kempton Park Depot, reporting into the Regional Gauteng Sales Manager. The chosen sales strategist and relationship management leader must possess the following culture values:interpersonal savvy; results orientation; solutions driven; presentation skills; visionary and artistic ideas; self-motivating; co-operation; financial acumen and decision-making capabilities. Establish and Nurture Brand Connections through... Building, managing, and maintaining segment specific accounts and client relationships. Acquiring a minimum of three new business accounts monthly and capitalise on opportunities. Compiling and completing tender documents and display strong industry market knowledge. Making courtesy calls and visits to clients. Customising client rate structures. Analysing financials, big data, identify trends and achieving area specific sales targets and revenue. Displaying client centred care and consideration efficiently and effectively. Brand Territory Expansion requirements: Valid drivers licence. Management/Marketing Diploma or Degree. Strong written and verbal English communication skills. Ability to interpret data and make data-driven decisions. Advanced literacy in MS Word and Excel. Ability to work in a fast-paced, pressurised, and dynamic environment. Strong project management skills. Ability to manage multiple projects simultaneously. ***Working conditions are in an office environment, includes travelling and may require occasional weekend and/or evening work.
https://www.jobplacements.com/Jobs/A/Area-sales-Manager-Fleet-Vehicle-Rental-East-Rand-1204887-Job-Search-7-21-2025-9-30-09-AM.asp?sid=gumtree
7mo
Job Placements
1
Qualifications and SkillsGrade 12 Certificate.3 years call-centre experienceConversant in at least 2 languages, of which one must be EnglishComputer Literate in Microsoft Office, Excel, Outlook & Internet skillsAssertiveGood people skillsAbility to cope with unusual work schedules.Team playerStrong communication and writing skills.Professional telephone etiquetteAbility to multi-taskingOwn reliable transportResponsibilitiesActively monitor and detect incidents within 3 minutes of their occurrence via the various detection methods.Accurate logging and verification of all detected incidentsDissemination of information regarding active incidentsDispatching of On Road Services Vehicles as well as Coordination with relevant response units during active incidentsMonitor, record and report all roadside and TMC requirement malfunctionsAccurate and timeous completion of all administrative functions related to KPIâ??s.This job specification outlines the main duties of the role and is not an exhaustive list. By applying, you consent to the Company processing your personal information in line with PoPI, which may include reference, credit, and background checks. Please note that only shortlisted candidates will be contacted, and a medical assessment may be required in terms of OHS legislation. The Company is committed to workplace transformation and upholding its Employment Equity objectives. We strongly encourage applications from individuals with disabilities as well as candidates from designated groups. Kindly note should you not be contacted within 2 weeks of your application, please consider your application as unsuccessful.
https://www.jobplacements.com/Jobs/T/Traffic-Management-Operator-1234463-Job-Search-01-23-2026-00-00-00-AM.asp?sid=gumtree
1mo
Job Placements
1
The Spine Centre is a group practice focusing exclusively on the diagnosis and management of spinal pathologies. The group has consulting rooms in Paarl and Kuilsriver and operates at Paarl MediClinic and Netcare Kuilsriver. The company currently has a position available for a professional and dynamic individual to join their team.Duties:Reception duties (e.g. answering of calls, receiving of patients, etc.)Schedule patient appointments and follow-up appointmentsAssist patients with queries and liaise accordinglySchedule tests, scans, special investigations and outside appointments with allied health for patientsAll relevant patient administration (accurate registration of patients, manage patient records, update any changes in personal details, etc.) on PMO and GoodX / CompsolPrepare all necessary documentation for effective theatre meetingsCoordinate monthly call schedule and weekend round allocationArrange and coordinate monthly receptionist roster for Paarl and Kuilsriver practiceHandle e-mail communication and enquiriesAssist with social media marketingRequirements:Grade 12Proven experience as an Office Administrator / Coordinator / ReceptionistKnowledge of and experience in the medical industry is recommendedExperience with graphic design / social media content design would be beneficialAdvanced computer skills (MS Office)Excellent planning, organisational, prioritising and coordination skillsGood communication and interpersonal skills (Afrikaans and English)Accurate numerical skillsTask, detail and system-orientedWillingness to work in a team of professionalsProfessional appearance and demeanour (incl. but not limited to ability to keep information private and confidential)
https://www.jobplacements.com/Jobs/P/Practice-Administrator-1254999-Job-Search-01-23-2026-02-00-16-AM.asp?sid=gumtree
1mo
Job Placements
1
1
Customer Support RepresentativeMonatgue Gardens & Century City (2 Locations) We are looking for a proactive and customer-focused Customer Support Representative to join our team. If you excel at problem-solving, communication, and ensuring customer satisfaction, this is the perfect opportunity for you.Responsibilities:Customer Support & Issue ResolutionServe as the first point of contact for customer inquiries via email, phone, and chat.Address and resolve customer concerns promptly and professionally.Escalate complex issues to the relevant teams when necessary.Maintain detailed records of customer interactions and resolutions.Order & Inventory SupportAssist customers with order tracking, returns, and exchanges.Collaborate with the logistics team to resolve shipping and inventory-related inquiries.Provide accurate product information and availability updates.Communication & Team CollaborationWork closely with sales and account management teams to ensure seamless customer experiences.Relay customer feedback to internal teams to improve products and services.Foster a positive and solution-oriented team environment.Reporting & Process ImprovementTrack and report common customer issues to identify trends and areas for improvement.Suggest process enhancements to improve efficiency and customer satisfaction.Key Skills:Strong problem-solving and conflict-resolution abilities.Excellent verbal and written communication skills.Proficiency in Microsoft Office (Excel, Outlook) and CRM systems.Patience and empathy when handling customer concerns.Ability to multitask and prioritise in a fast-paced environment.Minimum Requirements:1 - 2 years of experience in customer support, retail, or a related role.A degree or diploma in Business, Communications, or a relevant field (preferred but not essential).Experience with CRM or helpdesk software is a plus.Strong organisational skills and attention to detail.Ability to work independently and as part of a team.
https://www.jobplacements.com/Jobs/C/Customer-Support-Representative-Cape-Town-1196514-Job-Search-6-23-2025-4-21-45-AM.asp?sid=gumtree
8mo
Job Placements
1
Customer Services Representative (UK Market)Empower UK beauty professionals through smart SaaS support and engagementCape Town CBD, Office-based | R18,000 R25,000 per month (CTC)About Our ClientJoin a fast-growing Beauty & Wellness Tech company redefining how salons, spas, and beauty professionals engage with their clients through innovative SaaS solutions. This company operates at the intersection of beauty, technology, and customer success, providing digital tools that empower UK-based users to thrive.The Role: Customer Services RepresentativeThis is an in-office role based in Cape Town, focused on delivering high-quality live chat support to both end-users and business clients in the UK market. You will manage AI-powered chat systems, resolve customer issues, support sales engagement, and contribute to product improvement by identifying common user pain points. Your contribution is critical to ensuring seamless customer journeys, strong retention, and successful platform adoption across the UK user base.Key ResponsibilitiesMinimum 2 years experience in B2B sales or client support, ideally in a SaaS or tech-driven environmentOperate and fine-tune AI-powered live chat systems (e.g., Intercom, Zendesk) to ensure seamless customer experiencesContinuously improve chatbot flows, content, and decision trees based on feedback and analyticsAnalyze engagement data to optimize automation and reduce friction in the support journeyHandle real-time inquiries from UK-based business clients and end-users with empathy and professionalismGuide users through onboarding, account setup, troubleshooting, and advanced feature usageCollaborate with product and onboarding teams to resolve issues and drive long-term customer successIdentify upsell and cross-sell opportunities during live chat interactionsSupport demo scheduling, lead qualification, and provide guidance to prospectsProactively re-engage inactive users to boost platform usage and satisfactionEscalate technical issues in a timely manner, ensuring resolution aligns with service-level agreements (SLAs)Maintain and update internal knowledge base documentationTag and report recurring user queries to inform automation and product improvementsAbout YouMinimum 2 years of experience in client support or B2B sales roles, ideally within SaaS or tech environmentsDirect experience supporting or selling to UK-based clients is essential, with an understanding of local communication styles and customer expectationsConfident communicator with clear, persuasive, and professional English both written and verbalComfortable managing the full sales cycle, including demos, lead nurturing, closing, and onboardingDigitally savvy, with proficiency in Salesforce, Slack, Google Workspace, and Mic
https://www.jobplacements.com/Jobs/C/Customer-Services-Representative-UK-Market-1254813-Job-Search-1-22-2026-9-23-35-AM.asp?sid=gumtree
1mo
Job Placements
2
1
We are looking for Financial Advisors for the Western Cape area. Partly remote (work in your area and with your clients.) Not office based, you only come in for meetings when needed.
Cape Town and surroundings.
Exciting new company selling financial products to clients.
Excellent financial products
Selling Long term Insurnace policies
Conduct financial needs analysis
Meeting KPIs
Closing sales and generating sales in Government (Persal) and Private markets.
Requirements:
- Must have own car and laptop/tablet (no exceptions)
-Matric certificate essential
- Training given (1 week) and with a manager showing you the ropes for the first few weeks if you are new.
- If you have never worked in the industry you are more than welcome to apply, no experience needed.
- If you have worked as an advisor your Dofa must not have expired and if longer than 2 years in the industry, must have an RE5.
- Be in Financial Good standing
-Good communication skills
- Strong inter personal skills
- Be able to present to present products to clients.
100% commission based salary.
No Basic salary.
Email us or whatsapp: 064 510 2337
Call: 073 311 6466
6mo
1
We are a well-established call center with branches in
Chatsworth and Limpopo, specializing in Debt Review services. We are currently
expanding our team and looking for talented and motivated Call Center Agents to
join us at our chatsworth branch
Responsibilities:
•
Handle inbound and outbound calls professionally
and efficiently.
•
Engage with customers, understand their
financial situations, and guide them through the Debt Review process.
•
Provide excellent customer service and maintain
a positive and empathetic attitude.
·
Requirements:
•
Previous experience in a call center or customer
service role is preferred.
•
Strong communication and interpersonal skills.
•
Knowledge of Debt Review processes and
regulations is a plus.
•
Proficiency in English (verbal and written) is
essential.
•
Ability to work in a fast-paced environment and
meet targets.
·
Benefits:
•
Competitive salary with performance-based
incentives.
•
Professional training and ongoing support.
•
Friendly and collaborative work environment.
•
Opportunities for growth and career advancement.
If you are passionate about helping people manage their
debts, we would love to hear from you. Join our dynamic team at either our
Chatsworth branch and make a positive impact on people's lives.
To apply, please send your resume and a brief cover letter
to careers@callcenterleads.co.za
Note: Only shortlisted candidates will be contacted for
interviews.
1y
Save this search and get notified
when new items are posted!