Platform Support Engineer

Required Skills & Experience:

• Bachelors Degree/National Diploma in IT or related field.
• 6+ years of UCC provisioning experience, including SIP Trunking (Ribbon/Acme), Hunt Lines, and HPBX.
• Strong expertise in NetAxis, BroadWorks (Hosted PBX), Yealink, and Polycom.
• Proven ability to mentor junior engineers.
• Valid CCNA certification.
• Ribbon SBC, BroadWorks, WebEx, CallCabinet certifications preferred.
• Experience with AudioCodes and other UCC technologies.

Key Responsibilities:

• Fulfill UCC orders including SIP trunks, HPBX, MPBX, Contact Centre, Webex, Operator Connect, MS Teams, Direct Connect, Call Recording, Hunt Lines, and Mobile Number Porting (MNP).
• Manage setup and discontinuation of UCC services, ensuring seamless operations with minimal downtime.

• Configure and manage SIP trunks, Hunt Lines, HPBX, and other UCC products.
• Utilize NetAxis self-care portal, APIO, and BroadWorks for efficient service delivery.
• Configure and troubleshoot Yealink and Polycom phones for UCC platforms.

• Work with cross-functional teams to integrate UCC services with business systems.
• Mentor junior engineers, fostering a collaborative learning environment.

• Apply knowledge from certifications such as CCNA, Ribbon SBC, BroadWorks, WebEx, and CallCabinet training.
• Ensure compliance with industry standards and best practices.

• Provide advanced troubleshooting for UCC services, ensuring high availability.
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  https://www.executiveplacements.com/Jobs/P/Platform-Support-Engineer-1196616-Job-Search-06-23-2025-04-13-11-AM.asp?sid=gumtree