UCC Support Engineer (6 Months Contract)

Key Responsibilities:

• Provision and manage UCC solutions including SIP trunks, HPBX, MPBX, Hunt Lines, MS Teams Direct Connect, Operator Connect, Webex, Contact Centre, Call Recording, and Mobile Number Porting (MNP)
• Configure and troubleshoot systems using Ribbon or Acme SIP Trunking, BroadWorks Hosted PBX, NetAxis self-care portal, and APIO
• Support and maintain Yealink and Polycom IP phones and related infrastructure
• Provide advanced troubleshooting and diagnostics using Audio Codes and other relevant tools
• Ensure compliance with industry standards and best practices in all technical operations
• Collaborate with cross-functional teams to ensure successful UCC integration with business systems
• Mentor junior engineers and contribute to a culture of knowledge sharing

Minimum Requirements:

• National Diploma or Bachelor's Degree in IT or a relevant field
• Minimum of 6 years experience in UCC service provisioning and support
• Proficiency with Ribbon or Acme SIP Trunking, Hunt Lines, HPBX, BroadWorks, NetAxis, and APIO
• Strong hands-on experience with Yealink and Polycom devices
• Solid troubleshooting ability with Audio Codes and other UCC tools
• Excellent customer service orientation and ability to work independently under pressure
• Valid CCNA certification (required)
• Additional certifications in Ribbon SBC, BroadWorks, WebEx, and CallCabinet (advantageous)

The proposed salary for the role is apx R450 p/h, but the option remains with the client to offer any market related rate considering the candidate's qualifications, skills, and experience.