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Control Centre Operator

5 months ago1714 views
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General Details
Advertised By:Agency
Company Name:Job Placements
Job Type:Full-Time
Description
CCTV & Surveillance Monitoring
  • Monitor over 300+ cameras, especially perimeter thermal, ANPR, and high-risk zones.
  • Identify, track, and log suspicious activities in real time.
  • Perform live investigations when incidents occur (e.g., alarms, perimeter breaches).
  • Report faulty cameras and follow escalation procedures.
Alarm Monitoring & Response Coordination
  • Monitor all alarm panels (perimeter, intrusion, fire, panic).
  • Validate and respond to alarm triggers according to SOP.
  • Dispatch and guide onsite patrols and third-party responders.
  • Escalate to Armed Response or Tactical when required.
Radio & Telephonic Communications
  • Maintain professional communication with on-ground security, estate managers, and emergency services.
  • Accurately log all radio and phone traffic relating to incidents or instructions.
  • Maintain calm and control during live incidents.
Incident Logging & Reporting
  • Record all incidents in the Control Room Logbook and electronic incident tracker.
  • Generate shift-end reports and incident summaries.
  • Ensure all incidents have accurate timestamps, response logs, and photos/videos if applicable.
Compliance & SOP Adherence
  • Follow all Standard Operating Procedures for alarms, patrol check-ins, access control, and emergencies.
  • Ensure systems (e.g., Genetec, radio logs, site maps) are up to date and operational.
  • Participate in audits and compliance reviews as required.
Systems Checks & Shift Handover
  • Perform camera and system health checks at shift start/end.
  • Complete daily checklist: camera status, alarm connectivity, UPS/power status, radio check, time sync.
  • Conduct a formal verbal and written handover to the incoming operator.

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Job Placements
Selling for 10+ months
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